Rated 4.2 out of 5 by 97
Rated 4.0 out of 5.0 by Bham1 Overnight relaxed stay
Liked simple convenience and location. Friendly staff especially in Spa.
October 31, 2013
Rated 4.0 out of 5.0 by Lawnlady Relaxing weekend break
Staff could not have been any more helpful,full marks for their hospitality. Very nice leisure club facilities.
October 23, 2013
Rated 4.0 out of 5.0 by Steve1600 A very friendly welcome at this Holiday Inn
I would just like to comment on just how friendly and courteous all the staff were at this hotel. It makes all the difference to a stay at a hotel. Probably the most welcoming Holiday inn I have stayed at. Nice touches like the welcoming cart when entering the front door after a hard days work with sample food and drink. Nice touch. Rooms very clean and tidy and breakfast was well up to the standard I now expect from a Holiday Inn. Recommend. Yes the swimming pool water temperature was too cold and I would say that the pool needs a makeover. But once again the leisure staff were friendly and welcoming.
October 22, 2013
Rated 5.0 out of 5.0 by GenevaJIM Great Reception
After a 2 hour drive I entered the hotel only to find a plaque on the counter saying Congratulations and I was "Guest of the Day". Quickly the staff welcomed me and explained what that meant. The room upgrade, free drinks, WiFi and video were appreciated but also the evident enthusiasm of the staff! It made me feel really good and appreciated in a genuine way by the Holiday Inn team. Thanks a lot and I'll certainly be back!
October 20, 2013
Rated 5.0 out of 5.0 by Cokey Comfortable Room and Facilities
The staff were very friendly & helpful, the room was clean & tidy. the bed was comfortable. Breakfast was great value. Swimming Pool and Sauna was good. Would definitely stay again and recommend friends & family. Most enjoyable stay.
October 17, 2013
Rated 3.0 out of 5.0 by Wonderwoman2009 Below par pool and menu choice. Bad room location.
We enjoyed the hotel, save for the swimming pool experience, which was not clean (quite shabby all round, in fact). And the size of the pool was dire, given the size of hotel and potential useage. As for the water temperature, that was very cold. Both my husband and my son, stay in only a few minutes and I (usually a water baby!) only stayed in, to look after my son. The changing rooms are also shabby. Not a patch on other Holiday Inn leisure facilities.
We then went for dinner to find 5 items not available from main menu and a couple of specials gone. Then we chose someyhing else, only to have the waitress come back and tell us, the kitchen didn’t have that either! When the food eventually came, very late, it was fine.
I had asked for a Campari to drink, they didn’t have it, then they didn’t have any Bacardi and then they didn’t have any Bombay gin!
Given the location and obvious high turnaround of users, I would expect better management of food and beverages.
We had booked a family room, only to find, the room wasjust out from the restaurant and was the main walkway to a good few rooms! And there were A LOT of very noisy delegates, both late evening and early morning. Logically, therefore, this is not an ideal site for a family bedroom!
Having run venues for over 25 years, I am all too aware how hugely important it is to fulfil clients requirements.
This experience was pretty average.
October 15, 2013
Rated 4.0 out of 5.0 by Redrocketmike Weekend party rates
We came for a party in one of the suites and decided to stay the night to be able to socialise and enjoyed the evening. The room was comfortable and clean.
The discounted room for the private party and buffet breakfast was very reasonable and would recommend to others.
October 10, 2013
Rated 5.0 out of 5.0 by snowy047 Great Facilities, Great Price But
Wifi is the fourth utility but Holiday Inn make you pay for it.
TV not best placed for in bed viewing. Breakfast over priced
Please note we did not eat at the hotel due to the prices. Poor is a reflection of the value for money not quality of the food.
October 9, 2013
Rated 5.0 out of 5.0 by herbiewales Just fantastic overall
We stayed here last week in order for my mother to visit the national spinal injuries unit. A usually stressful visit was massively reduced by the staff, comfort and just excellent service that this hotel was offering. Greeted by smiling staff, leaving with a genuine thank you and nothing was too much of a problem for them. And the disability facilities in the rooms are the best I have come across. We will most definitely be staying here again on the next visit and the visits after as a hospital trip is necessary for her every year. Thank you to everyone there :)
October 7, 2013
Rated 5.0 out of 5.0 by NIHAD Aylesbury holiday inn
It's my favourite hotel a place make me feel relaxed and happy.
Reception staff with genuine smile always make me feel welcomed, they are very efficient and they like to know if your stay was good and any opportunity of improvement to enrich my stay.
I visited this hotel 6 times and really I want to revisit it again. Now I am looking to use the swimming facilities in my next visit.
On my first visit of this hotel there were a weeding celebration with smiles and happiness around and this really the image in my mind about this fairy hotel.
October 2, 2013
Rated 5.0 out of 5.0 by Halton Great stay
Be careful what you order inthe restaurant. Sirloin steak could be a lot better for the money. Meal inthe function room was better than the restaurant.
Breakfast was fantastic and very enjoyable a great way to start the day.
September 26, 2013
Rated 1.0 out of 5.0 by steveq Not the usual IHG standards
The welcome was offhand - as if we were interrupting the receptionist form some personal tasks. Room was dirty and as a Platinum Member was not the upgrade we had expected. Entrance area overgrown with weeds and littered with cigarette ends - would not revisit this hotel
September 26, 2013
Rated 4.0 out of 5.0 by Brian107 Good Weekend
Restuarant food V Good on our choices but a little pricey.
Could do with a lift or a ramp up onto the first floor with auto firedoors. Its a pain for older folk to access this floor while hampered by cases.
September 25, 2013
Rated 5.0 out of 5.0 by ozzyanddeb very clean and good staff
First impression good, staff very helpfull this made the stay very relaxing and exceeded what I expected.
Room very spacious and clean extra bed that was asked for was already made up and ready to go, and all the little extras around the room made for a pleasant change from the norm.
Will recomend freinds and family to stay there and next visit will be first place to check for availabilaty.
September 21, 2013
Rated 5.0 out of 5.0 by LynneAC Excellent hotel. Highly recommended
What makes this particular hotel stand out from the rest is the customer service. Without exception the staff were all excellent with nothing being too much trouble for them. The service was above and beyond what I expect which really made my stay a pleasureable experience.
Special mention goes to Mohammed and Gemma on reception and the staff in the restaurant.
The hotel itself is clean and the quality that I expect from Holiday Inn.
The food takes fresh and is of decent quality.
I would highly recommend this hotel to anyone staying in the area.
September 17, 2013
Rated 5.0 out of 5.0 by Martin99 Great service and nothing too much trouble
Only issue was I had booked a disabled room for one of our party and everything was great except the room having a bath rather than a walk in shower and a bath is not suitable for a disabled room.
September 16, 2013
Rated 5.0 out of 5.0 by Josephine1 Comfortable, friendly and welcoming
We come to an annual event in the area and always stay at this particular hotel. Staff are friendly and approachable and if asked, carnt do enough for you. Bar area nice and comfortable with a decent bar menu. Rooms again, comfortable and quiet.
September 13, 2013
Rated 5.0 out of 5.0 by Lou38 Very friendly staff and a lovely welcome
We couldn't fault this hotel, clean and tidy, good pool and gym very friendly staff, would return.
September 12, 2013
Rated 5.0 out of 5.0 by bobw48 Excellent
This is the third Holiday Inn that we have had the pleasure to have used. Once again we were very pleased with staff, cleanliness, the food and the facilities
September 11, 2013
Rated 3.0 out of 5.0 by grandyuk Extremely poor service
The hotel is quiet, clean, tidy and the quality fo teh food is good. What really lets this hotel down is the service, service in the restaurant and bar for food is very slow, particularly on a Tuesday evening it took an hour for 5 of us to receive our cold starters and all in all took over 2 hours for us to have an evening meal, not an issue if time isnt a constraint but for a business meal i would suggest somewhere else.
September 9, 2013
Rated 4.0 out of 5.0 by coia COIA
THIS WAS A GOOD VALUE HOTEL WITH ROOMS THAT WERE VERY COMFORTABLE AND STAFF EXTREMELY HELPFUL AND PROFESSIONAL. THEY ALSO HAVE A GREAT SENSE OF FUN. I HIGHLY RECOMMEND IT.
September 2, 2013
Rated 5.0 out of 5.0 by RPRP very friendly
A really good experience in all aspects.
Room was comfortable and decorated in a modern fashion.
Staff were very helpful.
Gym was very good standard
Pool / Sauna / Steam room were nice additions to have and use.
Breakfast was very tasty and fresh.
Easily come back and stay again.
August 30, 2013
Rated 4.0 out of 5.0 by ProfJP An excellent value place to stay
The staff are friendly and helpful - the bar man even recognised us and although we stay regularly it's usually several months apart. The hotel is comfortable, well appointed with good sized rooms and everything always works. For the price I think it would be impossible to beat and I've travelled all over the world. Breakfast is great value and the cook even came round to say that she was doing more bacon as she thought the buffet was looking a bit dry.
August 29, 2013
Rated 4.0 out of 5.0 by Charmed Room
The room was fine but expected as I paid for an Executive Suite I expected it to have at least a mini bar. There was only one dressing gown in the room so had to ask for another. The room was also a bit on the cold side.
August 29, 2013
Rated 5.0 out of 5.0 by snowyg excellent all round!
we recently stayed here on a weekend break I must say from the moment we walked in to the moment we checked out nothing was too much trouble. The food was great and the staff were very pleasant, highly recommended.
August 28, 2013
Rated 4.0 out of 5.0 by Tapps Good service by the staff. Room had a very large bed
All the staff made us feel welcome. The room was nice and tidy, bathroom could have done with a lick of paint, but other than that the room was spot on. We really enjoyed our stay.
August 27, 2013
Rated 5.0 out of 5.0 by Needmoreholidays Lovely hotel
Staff were lovely very helpful and great with my children. Room was very spacious and clean, breakfast was good with a good selection. The only complaint I would have is the swimming pool and changing area was far to cold, and pool felt tired and dirty. And the fact that you had to pay for Internet.
August 26, 2013
Rated 1.0 out of 5.0 by Imberlad Noisy wedding party spoilt stay.
Asked for quiet room - instead given one almost above a busy wedding party which spilled over to the open court below. Noisy party went on to midnight. We should have been allocated a room on the opposite side of the corridor overlooking the lawns - if impossible we should have been contacted in advance to discuss. We were unable to sleep until the early hours and felt exhausted for the rest of the weekend. As a consequence this represented poor value to us. We had intended moving on - instead we went home to recover.
August 24, 2013
Rated 3.0 out of 5.0 by htfclegend POOR DISABLED ROOM
We were led to believe when booking our reservation that we would be allocated a fully equipped disabled room. This was not the case, there were no toilet rails to enable my wife to get on and off the toiled unaided and whilst the bath level had been lowered, my wife who is unable to stand unaided found it impossible to climb into the bath where the shower was situated. A complaint was lodged with the Hotel management and we are awaiting a response.
August 22, 2013
Rated 1.0 out of 5.0 by StevePPP Never Again - Worst Holiday Inn I've Ever Visited
Room was not what I paid for. Asked for a king with sofabed, got a double with no sofabed.
I was told no other rooms available.
Result? Got no sleep in the bed and had to move to the floor. I did not pay to go camping, I paid for a hotel.
Will never be staying at this Holiday Inn again, and am now very reluctant to book with Holiday Inn anywhere.
Avoid if possible.
August 22, 2013