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Rated 3.9 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Great friendly staff who provide a great service I stop over in this hotel on a regular basis and have always praised the Manager and his staff for the service they provide. The breakfast is great and the evening bar meals, although a limited menu is adequate. This isn't a problem as there are numerous choices of restaurants within easy walking distance. The rooms and 'common areas' are always clean and airy. I would recommend this to anyone who wants comfort. August 25, 2013
Rated 5.0 out of 5.0 by Last minute booking I turned up late on Thursday evening, looking for a room for that night and the following four nights. The staff on duty couldn't have been more helpful and they found me a room. The room was very comfortable and I thoroughly enjoyed my stay here. My son, who was with me, is a Ceoliac and the night staff made sure that there would be suitable choices for him at breakfast. The chef came out the next morning to discuss my son's requirements and he had gluten free rolls ready for him. Very impressed with the whole experience, I would recommend The Holiday Inn without hesitation. August 24, 2013
Rated 5.0 out of 5.0 by Great hotel and staff! As a Platinum member, my wife and I checked in using a 4 night Points break rewards nights offer. A very friendly/helpful receptionist had our room cards ready, handing them to us with a really cheerful greeting. We were rewarded for our membership loyality with drinks and snacks vouchers for 2 people - thank you for that! We were out and about from very early on each day and did not try the breakfast. On the first two nights we ate within the range offered at the Festival Park restaurants and they were sadly basic at best. We ordered room service on the third night and enjoyed the best dinner of our stay. Great quality, good portions, although true perhaps a little expensive. Indeed, on our last night the bar, which was doing great trade as seemed usual, was sold out of our meal choices, and we had little choice but to bring in a takeaway meal from a third eatery nearby which too was bland at best. All the bar staff, receptionists and cleaning staff we encountered were exceptionally friendly, had a great sense of delivering excellent customer service and we found the hotel to be spotless. Indeed, the gentleman who cleaned our room each day is a great credit to the hotel and I suspect that my wife would be happy to adopt him if he would work as well at our home. A little loud at night thanks to the boy racers - try for a room at the back. We certainly hope that we have a need to return and we would make sure to place our meal orders early! August 22, 2013
Rated 5.0 out of 5.0 by wonderful stay This was the second Holiday Inn we have been to in the past two weeks and again we were impressed.The room was very spacious and clean,and the public areas were comfortable and inviting.The staff were excellent and one young lady named Chris was very helpful and went out of her way to make our stay a thoroughly wonderful experience. The only down side was the price of the breakfast,which at £15.95 was a bit steep ,especially as there are various other outlets in walking distance August 22, 2013
Rated 4.0 out of 5.0 by Comfortable beds and helpful staff Comfortable place, clean and tidy. Bedrooms are nice with a choice of different pillows and biscuits with the tea and coffee making facilities, always a good thing! The staff were very helpful as I had left something in the room after departing they held it for me until I could return to collect it a few days later. Good experience overall August 20, 2013
Rated 5.0 out of 5.0 by Family Accommodation We have now staid at Holiday Inn Basildon three times in the executive double family rooms. This is a very comfortable stay in a spacious and quiet accommodation for our family of three and reasonably priced per night. The location of the Holiday Inn on the Leisure Park is great for us travelling to the south from Yorkshire to visit family and friends and even sight see in London! We have found it very conveniently located for these reasons. Also being on the Leisure Park is great for a variety of restaurants and the cinema complex which we visited this time. I found that using the booking facility enabling me to change dates or number of nights up to 4pm on day of arrival is very important for me travelling from a long distance. In fact I had to delay this time by a day for arriving due to unforseen circumstances and was able to ring and change the arrangements quickly. It is worth paying a bit more for this service. Also the rate for the room was reduced each night slightly after the first night and made a saving on the final bill. We are very pleased with our stay at Holiday Inn Basildon and will be booking again the next time we are visiting Essex/London . August 19, 2013
Rated 4.0 out of 5.0 by Lovely hotel Comfortable...and a great location..enjoyed our stay very much would definitely go back. August 17, 2013
Rated 2.0 out of 5.0 by Laterooms Only suitable as opposed to chosen, sadly took the mick with the breakfast charge, maybe as usual in U.K business holiday inn think a captive audience is fine to rip off, won't be bothering with them again . August 17, 2013
Rated 5.0 out of 5.0 by As usual first class Once again we had cause to stay at the holiday Inn Basildon. As usual the stay was first class. The staff at reception were again very friendly, helpful, and polite. Breakfast cannot be faulted, plenty of choice and again very friendly and helpful staff. I am just about to book another stay at this hotel. August 14, 2013
Rated 2.0 out of 5.0 by Noisy neighbours 3rd night of 3 was ruined by noisy neighbours, talking loudly from 11pm to 5 am continuously, loud enough for us to identify swear words, forcing us to leave early. The hotel management was sympathetic but could do little about it as they were not partying or obviously drunk. We received a refund of £35 on the bill. August 11, 2013
Rated 1.0 out of 5.0 by No room when checked in I had booked my stay atleast 1 week in advance and my booking was confirmed. However when I arrived for check-in on due date, I was told there is no room available!! I was asked to check into another hotel for a night and return next day. I did as told. When I arrived next day around 11Am, there is still no room. Since I had a morning appointment, I left my luggage in hotel reception and set off for my appointment. When I returned that day evening, my luggage was still lying in reception. Finally I was given a room and I moved my luggage into the room to settle down. This was a horrible experience for me. I dont think the staff had any regrets. All they said was they were sorry for inconvenience. August 4, 2013
Rated 3.0 out of 5.0 by Beware of foriegn hairs in the bathroom We found the hotel and bedroom area to be really quite nice but that was before I went for a bath. I found (a photographed) small hairs on the head area of the bath and a long piece of hair on the side of the bath - my boyfriend, our boys and I all have short hair! I then looked more closely at the bathroom and found lots of hair (head and otherwise) around the bath area. I went down to complain and they said that they could not move us to another room as they were fully booked, which is perfectly acceptable. However, they said they would send someone up to clean the bathroom but this person never materialised. They also said I could have a refund but later on they spoke to my boyfriend and gave him a letter for a free stay which is not what I requested. We did get a free breakfast however and this was extremely good. Very disappointing. August 3, 2013
Rated 5.0 out of 5.0 by A lovely getaway Nothing but good things to say, very helpful and friendly staff. Nothing was too much for them and service was always with a smile from the receptionist to the lovely girls in the dining room. You cannot stay and miss the breakfast the choice and quality was excellent .We will definitely be back and the view from our room was lovely overlooking the gardens and lake. August 3, 2013
Rated 4.0 out of 5.0 by DISABLED ROOM I had a stroke in May this year and this was my first night away apart from 2 months in hospital. The room was very good with all the disabled amenities and my wife and I had a lovely night. The hotel was well placed and the area was good. August 3, 2013
Rated 4.0 out of 5.0 by Capt131 The hotel was good on all fronts apart from the beds which were far too soft for my liking and this would put me off going again. August 1, 2013
Rated 4.0 out of 5.0 by A break from the kids Booking an executive room and a couple of bottles of Proseco, this hotel provided the perfect get away from the kids. Nice clean rooms and friendly staff. My only request would have been that they let me know my husband had left some shoes there when the cleaners cleaned the room. Overall, a fantastic night July 27, 2013
Rated 1.0 out of 5.0 by Poor rooms Smelly room. Water tap in bathroom not in order. Not very clean. Positve point: Location July 18, 2013
Rated 2.0 out of 5.0 Expensive for the price Stayed here for Business - lack of decent hotels in the area which meant there was little choice of alternatives. This was full due to a World Paintball competition. Air conditioning didnt work- July 2013 has been the hottest month since 2006 so restless sleep. Bathroom/ room was dated, not very clean (dirty/ stained carpets). Overpriced hotel. July 17, 2013
Rated 5.0 out of 5.0 by Great Staff I lived here for a month while at work and the staff and service was great. I recommend visiting the bar and getting to know some of the friendly and funny people working there (Pat and Katie especially but not forgetting the others too). Staff at the desk was helpful and assisted me on anything I needed from laundry to locked out keys, etc. The rooms were good and always cleaned properly. For the area you're in, the hotel food is worth staying in at least 1-2 days a week, not much around that beats them out. I'd say the only downside to this hotel is the lack of free internet. I know they are working on providing free internet but be warned that even if you stay a month, they will charge you regardless of status or length of stay. July 8, 2013
Rated 5.0 out of 5.0 by Best hotel in the area I always stay at this hotel if it is available, it is well run, the staff are excellant, love the breakfast and its location is good with plenty of free parking July 8, 2013
Rated 4.0 out of 5.0 by Comfortable room and very good service Ideal location and good facilities as well as nearby leisure park June 27, 2013
Rated 3.0 out of 5.0 by Good service Room not to usual standard of housekeeping previous stays have been better June 19, 2013
Rated 5.0 out of 5.0 by Great. Me and my wife had a fabulous time and will not hesitate to go back. June 17, 2013
Rated 5.0 out of 5.0 by Holiday inn Basildon 10/10 Great location, clean and spacious room . Staff friendly and helpful would stay again. June 8, 2013
Rated 4.0 out of 5.0 by much improved Much better experience on most recent two stays. Friendly staff, upgrade available, reliable internet, good breakfast, and quiet. ...just need to work on the prices! :-) May 22, 2013
Rated 5.0 out of 5.0 by Friendly staff great location The friendly welcome was a great first impression and the room was clean & comfortable and all of the staff were friendly and efficient which made our stay perfect. The location even though close to plenty of activity and the main road network was peaceful and relaxing and I would recommend this hotel without hesitation, well done folks! May 13, 2013
Rated 4.0 out of 5.0 by Would stay here again Booked for one night as attending a friends party in the area. The hotel is clean , neat and tidy. The reception staff polite, friendly and helpful.We booked a double room with sofa bed and the room was huge, it had trouser press, iron & ironing board, and mini fridge. There was an air conditioning unit and there were clear instructions how to use it, and an explanation that it was centrally controlled. The weather on this day was fairly warm and we would have used it, but I think it was still switched off, however we used natures aircon and opened the window and had a cooling breeze, the area was quiet enough so we were not disturbed by outside noise. The bed was large and comfortable and the room clean. One the night we stayed there were two weddings booked in the hotel and this made the bar area busy at times, I was surprised when returning from the party to find two doorman hovering in the bar/reception area(apparently there are 4 night clubs close by). Whilst this did not put me off my night cap it was a little disconcerting.We did not eat in the hotel and I cannot comment on the food/restaurant. May 9, 2013
Rated 2.0 out of 5.0 by Poor housekeeping during my stay. Corridor smelt damp Room was poorly tidied following previous night room service dinner. May 6, 2013
Rated 2.0 out of 5.0 by There's always something...... Stay here fairly frequently for work due to convenient location. Have never felt it is good value for money, but this time it was slightly worse than usual. I was initially checked into a room that was either already in use, or hadn't been cleaned. Then had to hang around for 40 minutes (after a 3 hour car journey) while they found me another appropriate room. The internet slowed down to unusable speeds mid evening - a couple of times. complained and they did something which improved it slightly. I winder if it is down to overloading as I'm sure lots of guests will want to stream TV/movies as the TV channel selection is limited and movies are expensive. Noise from the boy-racers in the neighbouring car parks is also a continuing problem. I wonder if the hotel could work with security/the police to address this? April 23, 2013
Rated 5.0 out of 5.0 by New breakfast It was great to see the new breakfast menu - a real improvement!! As always, the staff and service were superb. As regular visitors to Basildon we really do appreciate the care the staff take to make our stay so easy. April 18, 2013
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