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Rated 3.8 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Great hotel. Awesome staff at check in. They Are Always Pleasant Ann courteous. July 31, 2014
Rated 4.0 out of 5.0 by Good atmosphere and customer service At our Family Reunion everyone enjoyed the facilities and food. Staff was friendly and accommodating. Our events planners Sherr a Petty and reservation it's Cassandra were exceptionally professional and customer service met our expectations. The beds were not comfortable and the air conditioning system did not meet expectations. However, we had a great experience and highly recommend it. July 30, 2014
Rated 4.0 out of 5.0 by Suprisingly good expereince After many experiences of Holiday Inns this hotel had above average food service. Hotel a little tired and in need of investment but typical of the brand. July 30, 2014
Rated 4.0 out of 5.0 by If it wasn't for the Air Conditioning..... The staff was absolutely wonderful. We were staying there as a part of a Christian Education Convention and we were a large group. There were at least 3 little league baseball teams and some oilfield workers that had descended upon the property. That being said, the check in was very fast and from what I could tell for the most part without any issue. The staff was courteous and the common areas were always clean. We asked for a room to allow the young people to gather to play games and fellowship, and after some brain storming, one was provided in no time. My only complaint, was the air conditioning was broken in my first room making the first night very uncomfortable. After reporting the situation, they moved me to another room and while it was as cold as I would have liked, it certainly was an improvement. Thank you for a wonderful experience in Beaumont. July 28, 2014
Rated 5.0 out of 5.0 by Great Stay!!! As frequent travelers I found this hotel to be very nice for the price.Hotel staff were very friendly July 28, 2014
Rated 4.0 out of 5.0 by Major problem quickly fixed Room we were checked in for was the wrong type, not cleaned, and the a/c appeared broken. Staff quickly fixed the problem and got us into the correct type room. July 27, 2014
Rated 1.0 out of 5.0 by Do not stay here A/C didn't work in 2 rooms, fridge didn't work, bed was very uncomfortable, internet never worked. Went to walmart to buy fans just to make it through the night. when we came back for day 2 and the hot water was out, we left and went and stayed at another hotel up the road. July 23, 2014
Rated 4.0 out of 5.0 by Enjoyed my stay!!! We had a great stay. Unfortunately we had leave because they were booked for our last night there. This hotel is nothing like the reviews that I read; I was very apprehensive about staying here. When we got there I was surprised at the exterior as well as the interior both of them were nice. The room was nice and the bed was comfortable. The bathroom was clean it had some worn areas but, overall it was nice. The breakfast line was good. The hash brown potatoes were awesome! And, the staff was nice. July 21, 2014
Rated 3.0 out of 5.0 by great reunion hotel We had a ball at this hotel. Its an older hotel so not much on looks. Great waterfall and executive suites are available. Needs facelift! July 21, 2014
Rated 5.0 out of 5.0 by Great Service at the Desk from the time I walked into the establishment I love to stay at this Hotel. It was a wonderful place to stay. The traffic is busy at this hotel, they maintain adults, and kids, its a great place for everyone. July 15, 2014
Rated 4.0 out of 5.0 by Attentive Staff Although the furniture/carpet is way outdated the staff was always very friendly and attentive. July 15, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed and loud lobby conditions Even though the staff was friendly and yes, the hotel has some amenities like a pool (indoor) a workout room and a very small laundry room. The bed was horrible...and isn't this the main reason why you get a hotel; so you can sleep away from home. The mattress sunk in the middle and the sheet were rough. I tossed and turned and only got about four hours sleep. Not happy! No matter what the hotel needs to have comfortable beds. July 14, 2014
Rated 5.0 out of 5.0 by Family Trip Other than the little league players running up and down the halls and other than a lot of light under the door, it was a great stay. After about 11 or so the kids went to sleep and the extra pillows stopped the light under the door. Individual room temperature controls are great. July 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn stay Location and access to hotel is good, appearance and hotel staff are friendly. July 14, 2014
Rated 5.0 out of 5.0 by Room (Bed), Electrical Outlets and Pool The beds were smaller than I thought they were but comfortable. I think more outlets on the wall, especially on the side of the beds (not only between the beds) and long wall by TV so you can iron by the wall in front of the closet instead of having to use outlet in bathroom. Pool - clean and very strong chlorine, in fact I think it was a tad to much. More tides need to be out when you have so many people at hotel for reunions or just getting away from home for the holidays. The pool attendant need to assure that the floor by pools are kept more dryer when you know that the pool was a high demand during the holiday. In other words, attention to pool area need to be done more frequently. July 10, 2014
Rated 4.0 out of 5.0 by Ok service and problems Charger was not found and i know that i left it in the hotel room and was not turn in!!!!!!!!!!!!!!!!!!!!!!!!! Really! July 10, 2014
Rated 1.0 out of 5.0 by Rude staff and the place was filthy! my stay was horrible from the beginning to the end. I was quoted one rate when I made the reservations only to find out it was $10 more per night. I was a part of the Garner Family Reunion. My room wasn't clean. My feet stuck to the bathroom floor which was very sticky. The lobby and sitting areas had debris scattered throughout. The parking lot had trash intermittently strewn throughout. We received the best service at the breakfast buffet by the waitresses both mornings. I had just returned from vacation in San Francisco where I stayed at the Holiday Inn Express Airport South. The place was immaculate with a very helpful & professional staff. Maybe you could let them train these people. I will never stay there again. I told a friend who visits Beaumont frequently about the place and she quickly informed me that I should have stayed at the Hampton Inn across the street. My sister had to change rooms because hers was so filthy & a board was holding up the wash basin. They at least credited for one night after seeing the condition of her room. The place was a complete MESS! July 9, 2014
Rated 2.0 out of 5.0 by Comfortable bed but smelly room Older hotel, comfy bed. Bad smell and shower dirty. Would have tried to change rooms but was dead tired and hotel was full. July 9, 2014
Rated 2.0 out of 5.0 by Hard bed and broken tub knobs I wouldn't stay here again! I was very shocked at the service and some of the employees customer service skills. Training is definintly a must have for this location. July 3, 2014
Rated 1.0 out of 5.0 by Not Worth the Money Not worth the money, front desk staff discourteous, outdated hotel, food less than adequate at breakfast, tv channels constantly going out, very small bar area, with no lounge area to relax without going to the room, weight room and pool need to be updated as well. July 3, 2014
Rated 5.0 out of 5.0 by Reunion Headquarters Our stay at the Holiday Inn Beaumont Plaza was a great experience. The staff was most helpful (breakfast room, housekeeping, etc.) and friendly. The quality of service was what one would expect from Holiday Inn. We were a group of "old folks" celebrating the 55th. anniversary of our graduation from High School, and your people did well by us, from reservation to check out and everywhere in between. July 2, 2014
Rated 5.0 out of 5.0 by Recommend highly! The room was comfortable and spacious. The check-in staff was excellent and the breakfast crew was wonderful. Thank you for making my high school reunion more memorable. June 30, 2014
Rated 1.0 out of 5.0 by Horrible room Room smelt like weed, bad internet, bad (free) breakfast June 28, 2014
Rated 5.0 out of 5.0 by Great customer service Every employee that I encountered during my stay was happy and courteous. The indoor pool was too hot, after a long day at the softball complex, the temperature of the water at the pool was too hot to even be refreshing. June 25, 2014
Rated 5.0 out of 5.0 by swimming pool was very cloudy. hot tub was very very hot my grandchildren were very upset the pool was so dirty June 23, 2014
Rated 1.0 out of 5.0 by Run away from this hotel!! Where should I begin? First of all, the hotel was dirtier than I expected compared to other Holiday Inn properties. It was older, the carpet had an old worn out look to it. The gym area was not maintained cleanly and no towels were available. There were 4 people (2 adults, 2 children) staying in our room, so obviously we needed 4 sets of towels. When we requested for extra towels, the staff would not accommodate us until we made an extremely big fuss about it. The checkin process was way too long. Granted there was a softball tournament happening that weekend and many softball teams were staying there, but the staff should have known that ahead of time. There were no (zero) hangers available in our room and when we asked for more, the staff said they would bring it to us, but they never did. Wifi service was extremely slow and kept disconnecting the first night we were there, but gradually improved the second night. The icemaker machine did not work at all on the 8th floor and it did not seem the hotel staff even bothered to fix the issue. Did I mention that this hotel is pet friendly? I did not know that and we had a dog in the room right next to us and it barked all night long. I love pets, but I did not expect to stay in a pet friendly hotel with a barking dog. I would never stay at this property again. I only stayed here out of necessity since I could not get a room elsewhere. June 18, 2014
Rated 1.0 out of 5.0 by Deplorable guest services Children running through the hallways and by my door well into the late night. I called the front desk and they told me pretty much tough luck about the noise. There is nothing they can do about it. They said that it was out of their control. They were absolutely right. That hotel was a free for all that night and I'm sure none of the guests got any sleep.I am done with Holiday Inn. It was expensive as well. The room was falling apart and was dirty. The carpeting was peeling off of the wall as well. The tv remote was hidden under the bed. There was also water stains on the ceiling tiles. Very disappointing hotel. June 17, 2014
Rated 4.0 out of 5.0 by Comfortable hotel Not much of a workout room but the hotel was comfortable and breakfast was excellent. The bar options were fairly limited. June 16, 2014
Rated 5.0 out of 5.0 by Great Motel I enjoyed my stay here. I was pleased with the whole experience!!!! June 16, 2014
Rated 2.0 out of 5.0 by Dusty, Hot, and Noisy Room The room I stayed in was very dusty. There was a layer of dust on the furniture and the AC vents were black due to the amount of dust on them. It was disgusting. The other concern that I had was the AC couldn't be turned down lower than 70 degrees. I prefer to have the AC set to around 65, but couldn't adjust the thermostat lower than 70. The AC even struggled to get the temp down to 70 given the evening sun hitting the window (with shades closed). The temp hovered around 75 until the sun set and it finally cooled to 70. The last concern I had during my stay was the level of noise in the hotel. With a large open area in the center of the hotel, noise from the lobby and other floors traveled. I could hear kids running up and down the hall, screaming in the lobby, and doors opening and slamming shut. Luckily things quietened down late at night, but it was loud until around 11 or so. On a positive note, the staff of the hotel was very friendly and helpful. However, I can't recommend this hotel due to the issues described above. June 11, 2014
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