Rated 4.0 out of 5 by 109
Rated 1.0 out of 5.0 by Zuo123 Nice Location, Poor Service & Fair facility
The hotel is conveniently located at South Beijing, only 15 minutes drive from the bullet train station, Beijing South and also 20 minutes walk from Temple of Heaven which is quite convenient. It is also only 20 minutes drive to Yizhuang my destination of this trip and that's the main reason for me to choose this hotel.
This hotel has quite some history and clearly needs some improvement in its facility. I stayed at the suite room next to the Club Lounge probably one of the better rooms of the hotel. However, it is at the top floor and very close to the air condition machine. I was woken up every night by the noise at night when the machine decided to start / reboot. When I complained about that to the manager on duty he seems to be well aware of that. But unfortunately, the hotel still put me to that room and not sure if that's their interpretation of the platinum upgrade. Actually the reservation is a suite room and just give me one that's quiet is good enough.
In addition to that, the curtain in the room is not functioning well. The curtain is made up of three pieces so I have to use chairs and sofa to block the curtains to make sure not too much light leaks in during the connections. Typically, you would expect the curtain to overlap with each other which is not possible for this hotel.
The pool only opens at 700 in the morning and when I called to request an earlier access that was denied. Had the same request with other IHG hotels but was agreed. Having said that, the manager on duty did visit me when I was waiting outside the gym which is a plus.
The worst of my experience of this stay is the check out. I had an small issue regarding the bill and the staff handling it insisting her viewpoints and finally when I got the attention from the manager on duty it turned out that she was wrong. Would be great if she can checked with her manager directly to save me the time.
Unfortunately, the staff has already overcharged so she needs to refund some back to my credit card and reissue the statement. I went for breakfast first and asked her to process that when I'm having breakfast as I was in a hurry. Unfortunately, I did not receive the corrected folio / invoice after my breakfast and when I went back to the front desk to check, she told me that she was not sure about one small question. I could not remember exactly what her question was but probably whether I need a folio with my invoice or something so she has been waiting for the whole time without doing anything. The front desk is 10 meters away from the breakfast location and I would be happy to come back to answer the question if I knew there was one. Why can't she just drop by and clarify that is beyond me in particular when I told her I was in a hurry so wanted to have my breakfast while waiting. I'm sure she is not busy all the time as when I dropped by to check she is not with other guests.
Clearly, the hotel have some work to do with their front desk staff and I suspect the room selection was also made by one of those. The manager on duty was well trained but unfortunately not very helpful in resolving the issues.
Lastly, when I first submitted this review, I was told that this could not be posted because I mentioned another hotel's name and some specific rate. I've modified it accordingly and hope it would pass through this time. One thing I have to say is that I posted unsatified experience with other IHG propoerty before on the same website and was asked to clean up something to meet the rules which is fine. However, the property did contact me to apologize at the same time and provided update on what they could do as a follow up. This time, nothing happened one week after receiving the system notification that my review could not be posted. Hope this will go through this time.
August 2, 2014
Rated 5.0 out of 5.0 by notting 评价
July 31, 2014
Rated 5.0 out of 5.0 by John71717171 Quite and comfortable room
The staff are always excellent the hotel is always a nice place to return to when in Beijing.
In the morning, breakfast and the quality of service is excellent as usual with the attention to detail to make the stay pleasant and rewarding.
The bell boys, room attendant, the cafe and front desk staff are always excellent to deal with.
July 29, 2014
Rated 4.0 out of 5.0 by 细水长流 酒店交通方便，性价比不错
July 24, 2014
Rated 5.0 out of 5.0 by 杨元华2011 员工服务态度很好。
July 19, 2014
Rated 5.0 out of 5.0 房间整体感觉比较舒适，早餐不错
July 16, 2014
Rated 5.0 out of 5.0 出色的酒店
July 15, 2014
Rated 3.0 out of 5.0 by ChiefBlst Wonderful Staff/ Hotel needs upgrade
First let me thank the following personnel who conducted outstanding Service at this location:
1. Daisy, the Hotel Receptionist. Treated me like a Priority Club Member, even though no one else cared nor asked. Daisey went over all details of my stay and ensured i did not get over-charged, and gave me great options for travel via local transportation. She deserves to be commended; and her English assisted more than she realized. Please sustain her employment and this location.
2. Linda, the Bartender. Perfect English; she made me feel at home and like a Preferred Member. Always explained the menu and what was available. Please keep her working at this location.
3. James, the Concierge. James went out of his way to help me with taxis, even when they refused to listen or to take me because i was a foreigner. He also made phone calls to the PEK airport on my behalf. He was very patient, and please promote him to higher responsibility.
4. Issues. The hotel at this location is due an overhaul and some needed renovations in my personal opinion. I do not recommend the location, due to its proximity to local traffic; its heavily congested. Streets require paving for safety purposes. Holiday Inn should invest in newer furniture in order to spruce the place up. Air Conditioning was the worse I've ever dealt with, and the vents were not clean, which could explain why others have complained in past reviews. Bathroom for the Male Locker room was dirty; sauna wasnt on, the steam room was inoperable. The ladies working the breakfast buffet were great professionals. The variety of food choices should be changed from time to time. The staff other than Daisey, Linda and James treated me like a Priority Club Member. I would ask if the staff (besides the ones mentioned), be reminded of those folks who do travel often receive the status and privilges owed to them. What i did or did not get didnt matter; but it matters to others.
July 14, 2014
Rated 4.0 out of 5.0 by dinoy 总体不错
July 13, 2014
Rated 2.0 out of 5.0 by william79 硬件老旧
July 9, 2014
Rated 5.0 out of 5.0 by ink10035719 可以得到一个完美的休息
July 3, 2014
Rated 4.0 out of 5.0 by Rendy 一般一般
July 1, 2014
Rated 5.0 out of 5.0 床铺舒适，服务一流，
June 26, 2014
Rated 5.0 out of 5.0 by joke44456 服务一流，性价比高
June 25, 2014
Rated 5.0 out of 5.0 by Peter234 Nettes Hotel in vernünftiger Lage
In die Jahre gekommenes Hotel aber mit Pool!!!! zu einem günstigen Preis.
Personal verhält sich korrekt und höfflich aber freundliches Lächeln ist allerdings wie in ganz China nicht angesagt.
June 23, 2014
Rated 3.0 out of 5.0 by 妙手绘城 硬件老化，周边环境差。
June 12, 2014
Rated 5.0 out of 5.0 by John71717171 Excellent Service as Usual
The Beijing Temple of Heaven Holiday Inn is always a great place to return to. The staff are always willing to help and have a very positive attitude. Service is great and the meals are always first class. I always recommend this hotel. Management are always are proactive to ensure a great experiene. Thank you again for a very pleasant stay.
June 10, 2014
Rated 5.0 out of 5.0 早餐，会员
June 5, 2014
Rated 5.0 out of 5.0 by Shine will come back
the hotel is wonderful and quality of service is execellent. the management team is super and I will come back
May 1, 2014
Rated 1.0 out of 5.0 by Family trip Beijing Worst hotel I ever stay
We picked this hotel because it was close to my son's tennis tournament. We arrived around 2:30 dater a long day travel. The staff asked us to stay in the lobby as our room was not ready. We waited for almost two hours. No staff pay attention to us as if this is your unlucky day. When went to sleep early around 9:30pm as we had a long day the next morning. The door bell rang, and the hotel delivered our "welcome" fruit as we are the IHG gold member. I was very sorry that I join ed the membership which got us more trouble than benefit. We have access to business lounge where there is nothing except few newspaper. When we try to order some snack and drink. It against was a good 45 min wait and dinner time. When the food got to our table it was not even hot and most of them are cold dishes. Not sure why the long wait. I guess just to make sure we are hungry, so we would not compliant about the food. Anything editable will be good enough.
I told the lobby manage about all the problem, he pretend he wrote down everything and will passed the massage to the hotel general manager and get back to me. I saw him threw the paper in the waste bit as I went to take the taxi and natural I never heard from anyone again.
What an experience.
April 25, 2014
Rated 2.0 out of 5.0 by Michael-hkj 服务
April 14, 2014
Rated 4.0 out of 5.0 by JSabado Friendly Staff
I have a good time on this Hotel. The Staff are friendly specially the Bell man and the Concierge. They gave me information how to get anywhere in Beijing and very helpful when I went to Chengdu. The price I got from Priceline.com was just excellent. The con about this Hotel is that they have to fix the front pavement of the Lobby.
April 12, 2014
Rated 5.0 out of 5.0 by @Dong 非常愉快的入住
April 11, 2014
Rated 3.0 out of 5.0 by 心想事成 friendly staff, good location, no WiFi
- Hotel staff are friendly.
- Location is good, it's in a resident area (environment nearby is not good), but close to Temple of Heaven.
- Surprised me: no WiFi in room!
April 10, 2014
Rated 4.0 out of 5.0 by swyswy Good stay overall
Location is a bit far from the subway station, but it's not so bad (about 10 minutes' walking). The staff was very professional and cordial. I paid for the upgrade to the executive lounge, which provided happy hour and breakfast. The happy hour food was not buffet style and portion was kind of small. The room is somewhat noisy in the morning from all the honking at the street level. I was already up so it wasn't a problem. People who plan to sleep in probably want to get a room not facing the street.
April 8, 2014
Rated 5.0 out of 5.0 by sebastian27 Great service and good sleep quality
Quite good service,comfortable bed, good views out of window.Location is a limit, but if the destinbation is Temple Of Heaven, you can just walk there.
April 2, 2014
Rated 5.0 out of 5.0 by John71717171 Work in Beijing
The service isaways excellent and all of the staff. Meals are very good from both a quality and presentation point of view. The room is aways very comfortable.
March 25, 2014
Rated 5.0 out of 5.0 by Jovizai enjoy the travel
This hotel is my priority when I travel in BeiJing.The facility is good and I can always have a sweet sleep here.The staffs have a nice smile and could give me relevant service.For example,I can pay and get the invoice a day before checkout to save many time.I recommend it to others.
March 24, 2014
Rated 5.0 out of 5.0 by Shine Good hotel and take care of guest
I live in this hotel almost every month and the people here is so friendly and nice. They take care of you and tried everything they can to make you happy and comfortable. Even though this location is not perfect, but the kind service I got every time make come back again and agian. Thanks for everyone working in this hotel and Manager Gu who is super manager.
March 17, 2014
Rated 3.0 out of 5.0 by Fiedel hotel close to Tempel of Haven
Dear Sirs or Madam, As you know, I like to stay with your hotel chain, but this time the stay was not so pleasant. Room not very clean, and there was a system on the floor to which probably should refresh the air in the room. Unfortunately the system had a leck, the floor was wet from water. Unconvenient to get wet socks. Furthermore the advanced booke taxi was not on time and the door keeper was not able at all to hold the door open for a while, he took no attention to the guest. Best regards,
March 2, 2014