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Rated 3.6 out of 5 by 266 reviewers.
Rated 5.0 out of 5.0 by Recommend it? We'll be back, does that say enough? We stayed here for two nights in a suite. It was a family getaway, perfectly located for Drayton Manor theme park, Cadbury World and the airport. The suite was spacious and very clean and tidy. The finish was of a high standard and the only thing we could find that didnt work was the TV controller. This was sorted by the staff immediately. The pool also was very tidy and clean. Not a massive pool but it was plenty big enough for the four of us and never seemed to get busy. There was a function in the hotel while we were but we wouldnt have noticed if we wernt told!! The staff were very friendly and very helpful. They responded to all of our queries straight away. Thge food was excellent, the included breakfast especially. There was a great choice and the fresh cooked items were kept well stocked. All in all we had a great break and would definately recommend this hotel to friends and family. Thanks ever so much for looking after us. August 7, 2014
Rated 2.0 out of 5.0 by Tale of two Wings There are two experiences at this hotel. Turn left at reception and you are in the tired old end of the hotel and likely to experience a poor stay. turn right and you are in the modernised end and will experience a pleasant stay. In my first room (to the left) the air conditioning was noisy and did not work. I tried to telephone for assistance, but the telephone did not work either. In the room I was moved to the air conditioning did work, but the television picture was pixellated and three visits later it was still not fixed. A kitkat and some priority points really did not compensate. August 5, 2014
Rated 3.0 out of 5.0 by Facilities Rooms could do with a refresh. Got an ironing board that was broken and unusable twice. In the swimming area there were no lockers so had to take my shoes and clothes into the pool area and keep my eye on them. From the food menu, strange that in summer there were no salad options. However the hotel is clean and convenient for the airport and motorway links. August 4, 2014
Rated 5.0 out of 5.0 by great room and friendly staff. the room was great, clean and tidy. the bed was comfortable. Staff were friendly and helpful. July 30, 2014
Rated 5.0 out of 5.0 by Great night Missed flight, so just walked in, good value even through I hadn't pre-booked, would stay again. Room service was quick and food quality good July 25, 2014
Rated 5.0 out of 5.0 by Great way to start the holiday An very good hotel with very friendly staff and in great proximity to the Airport It was the perfect start to our break and also the perfect end Thank you July 21, 2014
Rated 5.0 out of 5.0 by Great staff and facilities Shuttle bus is very convenient staff are lovely. All in all a great stay, I will be returning and recommending you to friends and family. July 21, 2014
Rated 5.0 out of 5.0 by Good service excellent for the Airport A well run hotel with excellent services that is ideally situated for the airport July 21, 2014
Rated 2.0 out of 5.0 by No parking for Disabled Drivers I would advise any disabled person who arrives with their own car to find another Hotel to stay in. Staff could not care less and said it was Hotel Policy to allow any car to park in the Disabled Drivers parking spaces. Not Holiday Inn's finest. July 15, 2014
Rated 4.0 out of 5.0 by Another good stay I've stayed at this hotel many times and am always made to feel welcome by staff. Also received a room upgrade (plus the offer of extra points or a drink) as a Gold Elite member. The only negative I would mention is that the parking charge since my previous visit has doubled to £17.00. July 15, 2014
Rated 1.0 out of 5.0 by would not stay here staff had no idea, shuttle bus had broken down, had to wait for taxi to airport instead, then flight back taxi we had to pay ourselves £12.00, which should have been free but we were not told that we would have to get train out of airport then wait another hour for Holiday inn to get taxi to us, spoke to staff and manageress on return for our car, No one was interested !!! Definately will not be staying here again. !! July 15, 2014
Rated 4.0 out of 5.0 by Good Airport Hotel Great to see the air conditioning working at this hotel as it has been most unreliable in recent years. Free Internet access at last a welcome bonus. Shuttle minibus to and from Birmingham International Railway Station (for airport and NEC) excellent, with friendly drivers. Would like to see a mini safe (large enough to contain an average laptop) in each bedroom. July 14, 2014
Rated 5.0 out of 5.0 by Great Staff This hotel is good room was a bit dated could do with a refurb but comfy and clean. Staff were lovely especially Victoria, Carol and the rest of the front desk team July 8, 2014
Rated 3.0 out of 5.0 by Holiday inn payment issues As per my colleague in February, complete mess of my bill and no attempt to resolve or apologize for the problems again. July 7, 2014
Rated 4.0 out of 5.0 by Excellent value if you can get a deal A deal either through the hotel, or one of the agencies, particularly with holiday parking, can represent excellent value. The staff are excellent, and would particularly praise all the reception staff we met. Other staff too are polite, and helpful. Our room had clearly been recently refurbished, and hopefully typical of the rest of the hotel, was bright, clean, well equipped, clean and comfortable. The public bar area and reception seating are clearly very old and have suffered the odd knock, but are functional and comfortable. In an ideal world, these would be replaced, but a business has to balance its books, and these are minor criticisms. All in all, very satisfied, and will certainly return. July 2, 2014
Rated 5.0 out of 5.0 by Einwandfreier Service Ich war sehr zufrieden mit der Freundlichkeit und Hilfsbereitschaft des Personals. June 30, 2014
Rated 5.0 out of 5.0 by Drink prices I find that the prices of the drinks a little to high and the choice is not to my liking. June 30, 2014
Rated 4.0 out of 5.0 by Clean The bathroom left a lot to be desired, needs more attention to the little things like shampoo and soap and extra toilet rolls there were none. The bed was uncomfortable as it was a single bed and just sagged into the middle. Not a comfortable night, there was no air conditioning in the room and it was a very hot night. Basic hotel at an expensive price. June 26, 2014
Rated 5.0 out of 5.0 by very friendly really very welcoming and friendly staff. always ready to answer queries and always ready to help. June 22, 2014
Rated 5.0 out of 5.0 by Great hotel in a good location. Hotel was very well furnished compared with other Holiday Inn properties at which I have stayed. Room was mostly clean although we did find a letter addressed to who I can assume was a previous guest under the bed. Pool/Jacuzzi/Steam Room were all great and we got them all to our selves! June 22, 2014
Rated 4.0 out of 5.0 by Nicely decorated comfortable room Had a nice stay at hotel. Staff welcoming. Breakfast had a great selection and food tasty. Good services at the Hotel.such as bar, gym, swimming pool. Car park convenient to get to. Well located for Birmingham and coventry. Would return. Only issue was the Gym had not been cleaned overnight and no cleaning material in gym, so i had to use equipment with dried sweat. But i could have asked reception to get someone to clean but as rest of service was great, i would still return. What i cannot understand is why ask what you will give as an overall score when you leave at reception then not get a manager to have a chat before i left or to call me to say what they will do about it. in this case i would have been impressed if that had happened June 20, 2014
Rated 5.0 out of 5.0 by Friendly Staff Very friendly staff, lovely clean accommodation. Really enjoyed our overnight stay. Breakfast was included in price and the selection was brilliant, better than some of the other hotels that we have stayed in around the NEC June 18, 2014
Rated 1.0 out of 5.0 by Stay June 2014 As a previous customer could of been treated better on arrival. The hotel was a nice as always but let down on this occasion by the staff. June 18, 2014
Rated 4.0 out of 5.0 by Clean, comfortable, expensive breakfast Clean, comfortable, expensive breakfast, No real beer! Small but good gym. June 9, 2014
Rated 5.0 out of 5.0 by holiday inn birmingham airport stayed at the holiday inn on the 30th may 2014 ,this was a prize given to me by my employers . the hotel was very nice ,room very comfortable ,reception staff excellent ,the only downfall was the price of snacks and beverages ,overpriced by 20 per cent , pity I was paying London prices in Birmingham . However I will stay at this hotel again as the service and room was very good. June 4, 2014
Rated 4.0 out of 5.0 by Birmingham airport Visting the NEC, was conveniently located. Although it was very close to the airport it was a very quiet nights sleep. A good functional hotel for a short stay. June 2, 2014
Rated 4.0 out of 5.0 by Airport hotels Close to the terminal with no excessive noise and attentive staff. Good experience. June 2, 2014
Rated 5.0 out of 5.0 by Great staff on my visit Staff were first class and very polite and helpful. My only one gripe would be paying for parking at £8 per night. June 2, 2014
Rated 4.0 out of 5.0 by Very friendly receptionist Our room was very clean and modern, the lady on reception was extremely friendly and efficient. We arrived late and the children wanted some food. She went out of her way to get some fruit for the children. Very handy for the airport. June 1, 2014
Rated 4.0 out of 5.0 by One quick stay and all pretty good This is a pretty decent hotel very clean and staff all very good and well trained. Room was big, very clean and modern with a good TV. Lost a star for charging me to park that's like booking the room and paying extra for a bed ! I understand they are near the airport so need to ensure they keep the car park for guests but it should be included in the room rate. Food was very good and very quick service. And breakfast pretty good. The new road out to the M42 makes it pretty quick to get going. Real plus was a little gym which was well maintained, Overall decent stay well done. May 31, 2014
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