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Rated 3.6 out of 5 by 296 reviewers.
Rated 4.0 out of 5.0 by Good service During my stay the service was what I would normally expect from a hotel. What stood out was the personal inter-action between the staff and the patrons. Two more than others. Not sure of the spelling, Voidsec, the barman, but particularly Annabel. Always asking how the days was, and good friendly chat, way above what is the norm in hotels around the world. October 7, 2014
Rated 2.0 out of 5.0 by Good hotel and room ruined by poor service from staff I have stayed at this hotel on many occasions and generally everything is fine - On this occasion however my stay was disappointing due to a lack of available room service and the poor attitude of the night staff - Also on check in and check out, Priority Club check in was not manned resulting in delays October 7, 2014
Rated 2.0 out of 5.0 by Holiday Inn Birmingham Airport Good Reception, Poor Food. Dated Rooms. Wouldnt recommend. October 2, 2014
Rated 5.0 out of 5.0 by Stop over on way to airport Only stayed one night and was picked up by shuttle. This was great and checked in quickly. A little disappointed with the quality of beers in the bar but everything else was very good September 30, 2014
Rated 3.0 out of 5.0 by Make over needed This is my first time to this hotel.It was standard but needs a lot of maintinance. September 29, 2014
Rated 5.0 out of 5.0 by Great service The staff were very helpful and provided great service September 29, 2014
Rated 2.0 out of 5.0 by awful No parking, no help with parking or luggage. Very noisey throughout night, doors banging and cleaners in the morning. No juice at breakfast, it had finished and wasn't replaced, i wasn't asked about hot drinks and table had been used. September 26, 2014
Rated 1.0 out of 5.0 by Poor serice I ordered soup and salad - 45 minutes later still no food even though other guests ordered after me and were served before me Eventually I cancelled the food. September 22, 2014
Rated 4.0 out of 5.0 by Fine for me I've decided to write this having seen some rather negative reviews. The hotel was very busy with delegates from a big NEC event, - including me. At reception staff were polite and friendly and recognised my Platinum Elite status. My room was modern, well equipped and spotless. I just ate in the bar and the food was fine and the staff behind the bar and the waiters were friendly and prompt. I made use of the shuttle to the station/NEC which was always on time and on each occasion had a courteous driver. There is a small but perfectly adequate gym and a lovely pool. In short, everything you would expect. September 22, 2014
Rated 4.0 out of 5.0 by Great and friendly staff Surprised how staff were extremely friendly and helpful. It just made it more pleasant. September 21, 2014
Rated 5.0 out of 5.0 by Great service Best Holiday Inn ever! Great service and facilities. Will stay again. September 19, 2014
Rated 5.0 out of 5.0 by Great nights sleep Stayed at the Holiday Inn Birmingham before our flight to Florida. Shuttle from the rail station to the hotel was prompt. Checkin was very easy and efficient. Used the bar for a snack in the evening. The service was quick and the food excellent. We had a good nights sleep in very comfortable beds. After a really good breakfast we were on our way for our flights. Would recommend this hotel to anyone wanting an overnight stay near the airport. September 17, 2014
Rated 4.0 out of 5.0 by Mr. The reception desk staffs are very friendly and helpful. I have been enjoying my stay. September 8, 2014
Rated 2.0 out of 5.0 by one time okay being next to an airport, it will be better to go there for business purposes only.. September 4, 2014
Rated 3.0 out of 5.0 by Poor food service - room was ok We purchased an overnight stay inc. breakfast prior to a 10hr flight for holiday. On arrival were advised breakfast was served later on a weekend (after 7am which was our check in time) :-( (no cooked breakfast for us which we'd paid for). Would like this airport hotel to consider serving standard breakfast hours all week. Completed the Continental breakfast selection (for 3 people) only to have 1 turn up with none of the items we had chosen! All in all not a great experience. Rooms were very hot and temperature controls would not go lower than 18 degrees. There was also a lot of noise from the corridor and in the room above us. Dinner service in the restaurant was very poor too with bad communication between staff - not a great stay and next time I think we'll just drive in the morning and save a couple of hundred pounds! September 3, 2014
Rated 3.0 out of 5.0 by Great for the Airport Good for the Airport and a reasonable price. Only bad point is that i did not enjoy the evening bar food. However after expressing that i was not happy with the food the staff made a great effort to resolve and gave me a free beer. Very polite! August 30, 2014
Rated 1.0 out of 5.0 Totally let down at the start of my holiday I booked to rooms and requested adjoining on the booking. knowing this is so strikes difficult I emailed to ensure it was sorted AND phoned reception who confirmed they had sorted. I arrived on the evening at 6pm ish with a tired baby and infant to be told they didn't have adjoining. Also the cot didn't arrive for 45 mins so baby was not able to sleep as planned. We had to be up at 430am for flight and wife and I had to split rooms to look after me. August 29, 2014
Rated 1.0 out of 5.0 by Worst bed i have ever slept on...mattress .too soft Mattress too soft I have stayed in many holiday inn / express by holiday inn and i cannot not remember anyone having such a soft and very uncomfortable bed. It's a good thing we are not on a long haul flight I definitely will not be staying at this particular one again. August 28, 2014
Rated 2.0 out of 5.0 by Not representative of HI Group Being renovated but woefully overdue. Meant to be 3 star but not at the moment. August 28, 2014
Rated 2.0 out of 5.0 by Reward points not provided and incorrect billing Over my stay of 2 weeks done, the reward points are not provided. Also the billing had an issue but it was good i checked and further the hotel corrected the same. August 27, 2014
Rated 3.0 out of 5.0 by Airport transfer service When we stayed here 2 years ago the transfer was excellent & the hotel organised a private taxi service to take us direct to the airport.. This time , however , it was totally different & it was only a shuttle bus to take us to the railway station & then a monorail to the airport. With 7 suitcases & 2 children, this was not acceptable & instead we ourselves arranged 2 private taxis at our own cost. Although I am a gold member of Holiday Inns, I will not be staying at this particular hotel EVER again, Irving Struel August 26, 2014
Rated 2.0 out of 5.0 by very poor food and service Having stopped at this hotel a week earlier, I had hoped the experience had improved. rooms and front office all good but restaurant asked me to come back in 20 mins or go to the bar and order. There were plenty of empty seats but something was wrong in the kitchen. My bar meal was steak and ale pie - which turned out to be a very liquid stew with a couple of onions and very little meat, pie topping was a flaky pastry top that was served separate Not recommended August 26, 2014
Rated 3.0 out of 5.0 by Handy hotel Hotel on the whole is very good. You get what you expect. Once again no hot water in the morning due to boiler. I accept this can happen but as a regular visitor this is not a one off! August 26, 2014
Rated 1.0 out of 5.0 by Let down by poor housekeeping staff Comfortable room, slept well. After a night out in the city centre, I returned about 3am. Booked a late checkout til 2pm and put the do not disturb sign on. At lunch time the housekeeping staff kept knocking on the door and woke me up til I answered. She said that she could see Do Not Disturb the sign was on the door but wanted to know what time I was leaving as "reception staff do not tell her". Do not disturb should mean exactly that. August 25, 2014
Rated 5.0 out of 5.0 by Excellent Location When i arrived at the Holiday Inn i was greeted very nicely by staff and made sure i knew where everything was etc. They have a lovely pool well worth a visit. The rooms were clean and comfortable and well presented with a larger than average TV. There was a good selection of meals to choose from and a large choice at breakfast. Had a lovely stay would come again. August 21, 2014
Rated 2.0 out of 5.0 by not that good - wrong place - too expensive for quality Website do not mention breakfast is NOT included at charged at over 10-11 PST. Hotel name does don't relate to an airport hotel location. You must take a taxi at 11 PST. if late arrival, if day you need to take a shuttle train first to be picked-up. not mentioned on website. Hotel is on other side of airport with long freeway like drive. Hotel H. Express NEC is much nearer airport and newer and cheaper less 10 PST and Breakfast is included and No taxi is really needed or same. When shuttle bus delivery your back to Airport it is not to airport but to a highway rail train shuttle. Not mentioned on website. Absolutely not recommended by handicapped ( not mention on website ) Hotel is worn down. Old Hotel Old furniture. Old design. Nice people at the desk though with good personal service August 18, 2014
Rated 5.0 out of 5.0 by comfortable bed,good food everything was good though room for improvement with service .I asked for an extension cable to use my cpap machine for breathing during night.It wasn't forthcoming and I had to plead for one in the end. August 13, 2014
Rated 5.0 out of 5.0 by Angenehmer Aufenthalt Alles Bestens, nur leider sehr viel Verkehr rund um das Hotel. Die Verkehrsgeräusche sind auch nachts im Zimmer zu hören, trotz guter Verglasung. Gute Anbindung zum NEC. August 13, 2014
Rated 5.0 out of 5.0 by Stop-off for the airport We arrived late and left early, so didn't need much, but slept really well and the desk staff were helpful. We used the shuttle bus, which left at 5.15am or 5.30am (can't remember) and was quick and easy. When we got back, it was just as easy to get back to the hotel to get the car from the car park! August 11, 2014
Rated 5.0 out of 5.0 by amazing bed and lovely pool The beds are great and they even give you a choice between a soft and a firm pillow... you get 2 of each on the bed. Complimentary toiletries! The mattress is not like sleeping on a rock at all! The pool was lovely and warm and the jaccuzzi was even warmer! The steam room was good too although I there was no sauna but nobig deal right? Ive put average for the food because we were only there 1 night and didnt eat or drink anything. Looked nice enough though. Relaxed me as I was a bit nervous about flying the next day. Assistant night manager even got us a free taxi back to the airport because it was late !!!! August 8, 2014
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