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Rated 3.9 out of 5 by 127 reviewers.
Rated 3.0 out of 5.0 by Lack of customer service When we checked in we were not acknowledged as Platinum members. The girl at the front desk was more interested in her personal phone call, than taking care of us. The first room we were given, the TV in the bedroom didn't work. We had to call for maintenance, which some time. Just to find out, it couldn't be fixed and we had to move rooms. Our second room was fine. But you would think that the front desk would have called us or said something to as, when we were walking out the door, to make sure everything was okay. They don't offer a free breakfast, but they could have least offered us that for our troubles. Air conditioner is loud. Hotel was loud and busy the weekend we were there. Didn't go in the pool or hot tub, because of the many kids. We booked with points and were told we would be refunded our first nights stay, but still have not seen any refund yet. Positive: We were given an upgrade to a suite before we arrived. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Good location, clean rooms and friendly staff. Always enjoy my stay. August 10, 2014
Rated 5.0 out of 5.0 by Great experience I travel a lot, and have now decided to book Holiday Inns or HIExpress hotels whenever possible. I travel alone mostly, and I have found the restaurants in the Hol Inns have been excellent in quality and value. The breakfasts in the HI Express hotels is also excellent, and very often have an adjacent restaurant. August 8, 2014
Rated 2.0 out of 5.0 by our stay at Bolingbrook July 10 to 13 My family of 4 visited Chicago for a soccer tournament. We had two teams stay at the hotel. We have not once been able to stay in a location were they are able to put us all together. Parents and players stayed on all 5 floors. We arrived on Thursday and stayed till Sunday. Our room was located on the third floor second from the end. early hour, when being woke up more than once, we found out that the end rooms are suites and the one next to us was a stag party. not much sleep and the front desk could not change anything because of the hotel being full. Saturday night the same room next to us was host to a wedding party. at 1 am I called down to the front desk who then had them quiet down some what. We left feeling exhausted with 2 nights of VERY interrupted and inconvenient sleep. It would seem to us that if you know what these end rooms are for and the noise potential, then those who book in advance should not be placed there and perhaps it should be for the last minute bookings, being upfront about it. The internet was very poor and is not able to handle the large amount of guests using the system. We were informed it was because we were from Canada!! Hmmmmm.....that is a new one when it comes to wi-fi being an amenity. The breakfast was good. Service was slow but it was a large volume to look after. Room amenities were good and if they had not been so full, it probably would have been a great overall stay. July 21, 2014
Rated 2.0 out of 5.0 by accomidations I arrived a little early and there were no rooms ready. I asked to make sure my room would be available and I was told yes. I had some work to attend to and came back later that afternoon and checked in to find that the single king room I had requested on line was not available and they were sorry!. .I can stay at any hotel of my choosing, and the next time in this area I will stay elsewhere. Sorry. Also the coffee pot in the lobby was empty both mornings. July 20, 2014
Rated 5.0 out of 5.0 Great Hotel! We've stayed here a couple of times and REALLY enjoy it! The staff is great, the beds are COMFORTABLE, and the ambiance is so warm. The rooms are always cozy, clean, and soft. The only thing that would be the BEST is having a free breakfast. Normally, we like to stay somewhere that at least provides a bagel when we are rushing out the door to a meeting. But in any case, there is a Starbucks down the street, and a Family Restaurant if you want to have a full breakfast by some great Chicago folks. Thanks for all the care you give us!! July 19, 2014
Rated 2.0 out of 5.0 by Better options nearby All the lightbulbs in the bathroom had burned out other than the heat lamp. When I told the desk person on the way out, she argued with me that I must not have found the right switch. I found two that did nothing, pretty sure I understand how they were supposed to do though. Wallpaper was falling off the walls under the sink and near the tub. Overall feel of the place is dingy and old. The air conditioner is loud and the thermostat is on it instead of across the room like in many other hotels so turns itself on and off constantly through the night. Worst, the internet is terribly slow. Couldn't get my work done without tethering my phone and use that for data instead. Breakfast is ok, though expensive. Night manager told another customer that "This isn't a Holiday Inn Express" as explanation. Last time I was here I reserved a king and got a room with a smaller bed. His answer was basically that I was stuck with it, too bad. It's been a few months, so I forgot and came back this time. I was in town to visit a customer who is about three blocks away so the location is good, but even though I'm a Gold Rewards member with Holiday Inn, next time I'm going to stay at one of the other hotels right next door to this one. July 18, 2014
Rated 2.0 out of 5.0 by Decent location but odd staff and noisy I checked in late and the receptionist almost seemed irked to see me when i arrived. There was explanation of amenities until I asked. Additionally, the room could have been much cleaner. My biggest regret about this location was the fact that they didn't seem to care about the guests on the first floor much since they felt it was okay to do landscaping right outside the window at 8am. (Needless to say that I wasn't able to sleep past 8 even though I had gotten in late after a long night at a wedding reception) July 13, 2014
Rated 5.0 out of 5.0 by Great The staff was super friendly and the room was spacious and clean. Great experience!! July 11, 2014
Rated 2.0 out of 5.0 by would stay else where I used my reward points and was still charged $42 in "accomidation" fees and then taxes on top of that!!!! Never had I before been charged to redeem reward points, what a joke! Immediately after check in room card did not work. Elevator incredibly slow. The air conditioner did not work so got no sleep due to the room being too hot. Got room service. The food was ok but not really worth what it cost. July 8, 2014
Rated 5.0 out of 5.0 by Very nice and very Professional customer greeting -The front desk was very nice and well attentive to needs. -The bar, Peter is a great guy and well attentive and nice to talk too. -Pool was a very nice place to relax after a long day. -The only thing that would bring you a to the next level of the competitors, is continental breakfast. July 8, 2014
Rated 5.0 out of 5.0 by great people The staff does all they can for you, just ask. Any problems I have encountered have always been taken care of. Joyce takes care of you are breakfast like you are family. Parking is great, etc... July 4, 2014
Rated 5.0 out of 5.0 by business stay I love it when my Hotel makes my working out of town for a week, a comfortable, relaxing experience. check in and front desk service was exellent.. thanks Kohlby. I enjoyed the updates to the rooms, bathrooms are more functional for travelers. bar staff and serves for the dining room were very attentive. Food was ok.. pork chops were excellent.. I enjoyed the quietness of the pool as there were not many kids as it was a week day. Overall enjoyed the week !! June 30, 2014
Rated 5.0 out of 5.0 by First time Room was comfortable and everything about it was good. Will likely return. June 24, 2014
Rated 5.0 out of 5.0 by Very nice place to stay Great Service - Excellent personell - safe friendly place to stay with good food and drinks June 22, 2014
Rated 5.0 out of 5.0 by great for out of town wedding guests We had a wonderful weekend. We were able to find nearby shopping and local places of interest. The pool was wonderful. Breakfast had a very appetizing variety. Room designed so that 4 of us were able to get ready without getting in each others way. Hair dryer, iron June 19, 2014
Rated 2.0 out of 5.0 by Good Service Was not impressed for my first visit. The bed was harder than a rock.... June 19, 2014
Rated 3.0 out of 5.0 by average stay at an average hotel Check-in took about 15 minutes, the room key needed re-validating several times during my 6-day stay (on the last night of my stay, when I got locked out of my room, and asked at the front desk for my key to be re-validated, the night manager rather rudely told me that I did not know how to use the room key properly, that was why I wasn't able to open the room door, and only after 15 minutes of "discussion" did he grudgingly go upstairs with me and my key to try to open the door himself...he wasn't able to open the door either). No room upgrade for my Platinum status, no other perks offered other than a choice between the welcome bonus package (a small bottle of water) or 500 points. I chose 500 points, and the 500 points did not get posted in my account until two days after check-out (after repeated enquiries at the front desk). No offer of free breakfast. Complimentary coffee is offered in the lobby for a few hours each morning. Room and hotel decor is dated, with fraying wallpaper and chipped/scratched bath-tub. All in all, a very average stay at a very average hotel. June 16, 2014
Rated 4.0 out of 5.0 by Great Amenities Wonderful pool and good in hotel restaurant. Bed was not real comfortable June 16, 2014
Rated 5.0 out of 5.0 by Joe Travel It was Great Front Desk,Food,Pool was Very Clean PeterThe Bartender Was The Best Friendly,Great Food The only thingI would Add is Putting Towel Bars by Shower on The Wall....Had to walk Through Bathroom to get Towel.... Other then that everything was Great... June 14, 2014
Rated 5.0 out of 5.0 by Great family experience! The hotel has a very family-friendly pool and hot tub area. The staff was friendly and efficient for both check-in and check-out. June 11, 2014
Rated 2.0 out of 5.0 by HI Stay in Bolingbrook Dated but OK to stay there. Would have been really disappointed if I hadn't used my IGH points for the stay. Next time I'd stay at a HI Express! June 11, 2014
Rated 5.0 out of 5.0 by Decent Hotel The building itself is in need of a little facelift but the staff is excellent. I experienced a lot of smiling faces and the staff made me feel welcomed. The breakfast buffet was very good. Several items to choose from and very hot and fresh. This was a full breakfast buffet not that quick set up you find at other hotels. Very short drive into Chicago. June 10, 2014
Rated 4.0 out of 5.0 by Enjoyed my stay Very nice lodging, close to other places to eat breakfast, lunch or dinner if you choose to do so. June 9, 2014
Rated 1.0 out of 5.0 by Old looks and shower not working!!! When I reached the hotel it took the receptionist 20 minutes to check me in!!! Not acceptable! There were 4 people in a line behind me trying to check in and the receptionist did not bother to fasten the process. She was busy checking some personal stuff on her computer. My reservation through my Company includes breakfast and she did not have it notified! This is absolutely unacceptable!!! The hotel smells old! Room quality is terrible! And when I woke up in the morning the shower did not work!!! I was in a hurry and had to leave for a meeting without a shower!! Frustrated with this property. Never going to stay here ever again!!! June 7, 2014
Rated 4.0 out of 5.0 by Convenient for visiting Argonne National Lab I had a morning meeting at Argonne National Lab to discuss my company's technology with several scientists at ANL and this hotel location allowed me to relax the night before the meeting and have only a short commute to the lab location. I arrived late so I did not have any time to try out any of the properties amenities. The A/C did tend to cycle on and off a lot and the fan was a bit loud, but those were only minor issues. Room was clean but it seems that finding a power receptacle near the bed was not easy to keep my phone (which I use as an alarm clock) charged up over night. June 6, 2014
Rated 5.0 out of 5.0 by Friendly staff Always get met with a cheer full smile and asked how my day has been June 1, 2014
Rated 4.0 out of 5.0 by Great rooms and location - water in shower wasnt working Everything was great except the shower.. The shower water temp was scalding and I couldnt adjust it. Then when I turned it off to see if that would help - the water wouldnt turn on in the shower at all. I notified the front desk. I aksed for some points for the inconvienence, Front desk said he would recommend that. May 27, 2014
Rated 5.0 out of 5.0 by Rooms The staff at this facility is extremely friendly. The front desk staff greeted me by name. This means alot when you travel three out of four weeks. I had a minor problem with the TV controller and the maintenace staff resolved the problem within 10 minutes. Once again they greeted me by name and asked if there was anything else they could do. The director of maintenace, David called to make sure everything was done and if I was satisfied. I really appreciated his concern. He was polite and very professional. May 18, 2014
Rated 5.0 out of 5.0 by Great service and room Tony is always friendly and helpful. Room is very nice, clean and comfortable. I really enjoy the Bolingbrook Holiday Inn. I wouldn't stay anywhere else when I am in Bolingbrook. May 17, 2014
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