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Rated 3.9 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by Better than expected Located in a rather distant and forgettable suburb of Chicago, this Holiday Inn was a pleasant surprise. We encountered nothing but satisfactory experiences. Staff is helpful and attentive and during an unusually humid and hot period, the room was comfortable. Better than I expected. September 3, 2014
Rated 5.0 out of 5.0 by Fabulous Stay Hotel is in very good shape. Great pool/spa/sauna/and workout area. Nicely equipped bar for a late night cocktail. Nice relaxing environment after a day of business meetings. September 2, 2014
Rated 3.0 out of 5.0 by 很是一般 当入住时发现地毯是湿的,后来服务生就给了我另一间的钥匙就离开了。也没人帮我,一人只能带着大包小包的行李搬下一层楼。服务生看着我无动以衷。这么高的价格,服务却真得很差!! August 31, 2014
Rated 1.0 out of 5.0 by Staffing I think this location needs to ,look at how to accommodate its guests with the adequate number of staff and space.i.e. more housekeepers, opening up space to accommodate lounge patrons on busy nights, and fulfilling their advertised shuttle services. the shuttling service was a key reason for our choosing this hotel; we could have stayed across and down the road for less money. August 30, 2014
Rated 1.0 out of 5.0 Terrible Manager and Horrible Experience The manager, Larry, was rude and unwilling to assist me. I called several days before our stay there to inquire about putting rose petals and champagne in the room for the Bride and Groom. They said yes, no problem, they do it all of the time. When the delivery man got there, they told him they wouldn't do it. I called and spoke with Larry who was no help at all and was, frankly, rude. I went up to the room upon arriving to check on everything and there was a sticky note on the table that said, "Look in Fridge," which is where I found the champagne. The roses were plopped about the room and looked awful. I was very upset and Larry wasn't there to speak with me when he said he would be. Very upsetting. August 27, 2014
Rated 2.0 out of 5.0 by I was expecting better We stayed in the "Executive Suite" We made use of the pull out bed. However there were no sheets or pillows in the closet. When we requested additional pillows and sheets from the front desk, we were brought some sheets however because the desk lady at approximately 11pm on the 21st was clocking out we needed to go get out pillows from the front desk ourselves. They were not brought to our room. When we pulled out the pull out bed there were sheets already on the bed old and crumpled up. There was even a used wash cloth bundle in with it all. Disgusting. I was embarrassed to have my guest who was with us having to use the sleeper. The wait staff and service at the holiday inn restaurant was horrific. I don't even want to spend the time typing about the issues with that restaurant. The food was decent but the service was horrible. We could have gone to any restaurant but unfortunately we at in hotel. The wait staff I'm speaking of are those who were on duty the morning of the 22nd and 23rd. When we left the hotel, my guest thought she had forgotten her boots in the room. I called and left a message with the housekeeping to see if anything was found. This was Saturday the 23rd. Today is Wed the 27th. I have yet to receive a phone call back even if its to say we haven't found anything. That is common courtesy. That is professionalism. I have stayed in a lot of hotels. I am not being picky. I highly believe in giving credit when credit is due. It is very rare if ever I complain. This service is what I would expect in a backwoods hick town. This was Bolingbrook IL. Come ON! August 27, 2014
Rated 5.0 out of 5.0 by room was comfortable Bed was comfortable, the bathroom wasn't as clean as we are use to we found a lemon or lime slice in the sink when we got to our room late at night we didn't want to deal with it at the desk so just took care of it our self. August 21, 2014
Rated 5.0 out of 5.0 by Very Nice Staff The staff here is very nice. The rooms are clean and it's just like being at ho me. They even have a bar. August 21, 2014
Rated 5.0 out of 5.0 by Great service and convenient location Bed and pillows were very comfortable. Staff was very friendly and welcoming. Lots of restaurants nearby. Able to relax and enjoy the evening after a busy work day. August 20, 2014
Rated 5.0 out of 5.0 by Good service Everithing very quick, good food, and service the rooms and bedrooms a re clean with nice hot water for a good bad after working. You will enjoy the price vbery affortable even so on the weekend rate does not vary at all. August 18, 2014
Rated 2.0 out of 5.0 by Old and run down As I entered the hotel, three people were drinking and yelling at each other at 4 pm. The lobby looks run down. The front desk person was very nice and welcomed me to their hotel. Check in was normal. Hallways had a smell to them and carpet needed to be replaced. The room itself was old. The carpet needed to be replaced as had stains and felt warn. The bed was sunken in the middle and was very old. The bathroom was old and has not been updated in years. I stay at other brands but felt safe making a reservation at this hotel but I was wrong. This hotel did not meet my standards for a Holiday Inn. August 12, 2014
Rated 4.0 out of 5.0 by Excellent staff, comfortable rooms Everything was great, the staff, the room, the amenities. I wasn't impressed with the eggs in the buffet. I'm also not a fan of the soap and shampoo, they smell terrible. I recommend bringing your own. I will next time. August 12, 2014
Rated 4.0 out of 5.0 by Great stay at the hotel Service was good, the staff was friendly and the food was good. The breakfast buffet was excellent August 12, 2014
Rated 4.0 out of 5.0 by Friendly, polite staff. This location is showing signs of age/wear but overall it was a nice stay (3 nights). Plenty of parking and well lit for security. August 11, 2014
Rated 3.0 out of 5.0 by Lack of customer service When we checked in we were not acknowledged as Platinum members. The girl at the front desk was more interested in her personal phone call, than taking care of us. The first room we were given, the TV in the bedroom didn't work. We had to call for maintenance, which some time. Just to find out, it couldn't be fixed and we had to move rooms. Our second room was fine. But you would think that the front desk would have called us or said something to as, when we were walking out the door, to make sure everything was okay. They don't offer a free breakfast, but they could have least offered us that for our troubles. Air conditioner is loud. Hotel was loud and busy the weekend we were there. Didn't go in the pool or hot tub, because of the many kids. We booked with points and were told we would be refunded our first nights stay, but still have not seen any refund yet. Positive: We were given an upgrade to a suite before we arrived. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Good location, clean rooms and friendly staff. Always enjoy my stay. August 10, 2014
Rated 5.0 out of 5.0 by Great experience I travel a lot, and have now decided to book Holiday Inns or HIExpress hotels whenever possible. I travel alone mostly, and I have found the restaurants in the Hol Inns have been excellent in quality and value. The breakfasts in the HI Express hotels is also excellent, and very often have an adjacent restaurant. August 8, 2014
Rated 2.0 out of 5.0 by our stay at Bolingbrook July 10 to 13 My family of 4 visited Chicago for a soccer tournament. We had two teams stay at the hotel. We have not once been able to stay in a location were they are able to put us all together. Parents and players stayed on all 5 floors. We arrived on Thursday and stayed till Sunday. Our room was located on the third floor second from the end. early hour, when being woke up more than once, we found out that the end rooms are suites and the one next to us was a stag party. not much sleep and the front desk could not change anything because of the hotel being full. Saturday night the same room next to us was host to a wedding party. at 1 am I called down to the front desk who then had them quiet down some what. We left feeling exhausted with 2 nights of VERY interrupted and inconvenient sleep. It would seem to us that if you know what these end rooms are for and the noise potential, then those who book in advance should not be placed there and perhaps it should be for the last minute bookings, being upfront about it. The internet was very poor and is not able to handle the large amount of guests using the system. We were informed it was because we were from Canada!! Hmmmmm.....that is a new one when it comes to wi-fi being an amenity. The breakfast was good. Service was slow but it was a large volume to look after. Room amenities were good and if they had not been so full, it probably would have been a great overall stay. July 21, 2014
Rated 2.0 out of 5.0 by accomidations I arrived a little early and there were no rooms ready. I asked to make sure my room would be available and I was told yes. I had some work to attend to and came back later that afternoon and checked in to find that the single king room I had requested on line was not available and they were sorry!. .I can stay at any hotel of my choosing, and the next time in this area I will stay elsewhere. Sorry. Also the coffee pot in the lobby was empty both mornings. July 20, 2014
Rated 5.0 out of 5.0 Great Hotel! We've stayed here a couple of times and REALLY enjoy it! The staff is great, the beds are COMFORTABLE, and the ambiance is so warm. The rooms are always cozy, clean, and soft. The only thing that would be the BEST is having a free breakfast. Normally, we like to stay somewhere that at least provides a bagel when we are rushing out the door to a meeting. But in any case, there is a Starbucks down the street, and a Family Restaurant if you want to have a full breakfast by some great Chicago folks. Thanks for all the care you give us!! July 19, 2014
Rated 2.0 out of 5.0 by Better options nearby All the lightbulbs in the bathroom had burned out other than the heat lamp. When I told the desk person on the way out, she argued with me that I must not have found the right switch. I found two that did nothing, pretty sure I understand how they were supposed to do though. Wallpaper was falling off the walls under the sink and near the tub. Overall feel of the place is dingy and old. The air conditioner is loud and the thermostat is on it instead of across the room like in many other hotels so turns itself on and off constantly through the night. Worst, the internet is terribly slow. Couldn't get my work done without tethering my phone and use that for data instead. Breakfast is ok, though expensive. Night manager told another customer that "This isn't a Holiday Inn Express" as explanation. Last time I was here I reserved a king and got a room with a smaller bed. His answer was basically that I was stuck with it, too bad. It's been a few months, so I forgot and came back this time. I was in town to visit a customer who is about three blocks away so the location is good, but even though I'm a Gold Rewards member with Holiday Inn, next time I'm going to stay at one of the other hotels right next door to this one. July 18, 2014
Rated 2.0 out of 5.0 by Decent location but odd staff and noisy I checked in late and the receptionist almost seemed irked to see me when i arrived. There was explanation of amenities until I asked. Additionally, the room could have been much cleaner. My biggest regret about this location was the fact that they didn't seem to care about the guests on the first floor much since they felt it was okay to do landscaping right outside the window at 8am. (Needless to say that I wasn't able to sleep past 8 even though I had gotten in late after a long night at a wedding reception) July 13, 2014
Rated 5.0 out of 5.0 by Great The staff was super friendly and the room was spacious and clean. Great experience!! July 11, 2014
Rated 2.0 out of 5.0 by would stay else where I used my reward points and was still charged $42 in "accomidation" fees and then taxes on top of that!!!! Never had I before been charged to redeem reward points, what a joke! Immediately after check in room card did not work. Elevator incredibly slow. The air conditioner did not work so got no sleep due to the room being too hot. Got room service. The food was ok but not really worth what it cost. July 8, 2014
Rated 5.0 out of 5.0 by Very nice and very Professional customer greeting -The front desk was very nice and well attentive to needs. -The bar, Peter is a great guy and well attentive and nice to talk too. -Pool was a very nice place to relax after a long day. -The only thing that would bring you a to the next level of the competitors, is continental breakfast. July 8, 2014
Rated 5.0 out of 5.0 by great people The staff does all they can for you, just ask. Any problems I have encountered have always been taken care of. Joyce takes care of you are breakfast like you are family. Parking is great, etc... July 4, 2014
Rated 5.0 out of 5.0 by business stay I love it when my Hotel makes my working out of town for a week, a comfortable, relaxing experience. check in and front desk service was exellent.. thanks Kohlby. I enjoyed the updates to the rooms, bathrooms are more functional for travelers. bar staff and serves for the dining room were very attentive. Food was ok.. pork chops were excellent.. I enjoyed the quietness of the pool as there were not many kids as it was a week day. Overall enjoyed the week !! June 30, 2014
Rated 5.0 out of 5.0 by First time Room was comfortable and everything about it was good. Will likely return. June 24, 2014
Rated 5.0 out of 5.0 by Very nice place to stay Great Service - Excellent personell - safe friendly place to stay with good food and drinks June 22, 2014
Rated 5.0 out of 5.0 by great for out of town wedding guests We had a wonderful weekend. We were able to find nearby shopping and local places of interest. The pool was wonderful. Breakfast had a very appetizing variety. Room designed so that 4 of us were able to get ready without getting in each others way. Hair dryer, iron June 19, 2014
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