Rated 3.9 out of 5 by 110
Rated 3.0 out of 5.0 by alwaysflying average stay at an average hotel
Check-in took about 15 minutes, the room key needed re-validating several times during my 6-day stay (on the last night of my stay, when I got locked out of my room, and asked at the front desk for my key to be re-validated, the night manager rather rudely told me that I did not know how to use the room key properly, that was why I wasn't able to open the room door, and only after 15 minutes of "discussion" did he grudgingly go upstairs with me and my key to try to open the door himself...he wasn't able to open the door either). No room upgrade for my Platinum status, no other perks offered other than a choice between the welcome bonus package (a small bottle of water) or 500 points. I chose 500 points, and the 500 points did not get posted in my account until two days after check-out (after repeated enquiries at the front desk). No offer of free breakfast. Complimentary coffee is offered in the lobby for a few hours each morning. Room and hotel decor is dated, with fraying wallpaper and chipped/scratched bath-tub. All in all, a very average stay at a very average hotel.
June 16, 2014
Rated 4.0 out of 5.0 by PlutoCarol Great Amenities
Wonderful pool and good in hotel restaurant. Bed was not real comfortable
June 16, 2014
Rated 5.0 out of 5.0 by Joe Travel1 Joe Travel
It was Great Front Desk,Food,Pool was Very Clean
PeterThe Bartender Was The Best Friendly,Great Food
The only thingI would Add is Putting Towel Bars by Shower on The Wall....Had to walk Through Bathroom to get Towel....
Other then that everything was Great...
June 14, 2014
Rated 5.0 out of 5.0 by megans04 Great family experience!
The hotel has a very family-friendly pool and hot tub area. The staff was friendly and efficient for both check-in and check-out.
June 11, 2014
Rated 2.0 out of 5.0 by On-the-Road-man HI Stay in Bolingbrook
Dated but OK to stay there. Would have been really disappointed if I hadn't used my IGH points for the stay.
Next time I'd stay at a HI Express!
June 11, 2014
Rated 5.0 out of 5.0 by CubFan27 Decent Hotel
The building itself is in need of a little facelift but the staff is excellent. I experienced a lot of smiling faces and the staff made me feel welcomed. The breakfast buffet was very good. Several items to choose from and very hot and fresh. This was a full breakfast buffet not that quick set up you find at other hotels. Very short drive into Chicago.
June 10, 2014
Rated 4.0 out of 5.0 by MBH68 Enjoyed my stay
Very nice lodging, close to other places to eat breakfast, lunch or dinner if you choose to do so.
June 9, 2014
Rated 1.0 out of 5.0 by Goldrunner88 Old looks and shower not working!!!
When I reached the hotel it took the receptionist 20 minutes to check me in!!! Not acceptable! There were 4 people in a line behind me trying to check in and the receptionist did not bother to fasten the process. She was busy checking some personal stuff on her computer. My reservation through my Company includes breakfast and she did not have it notified! This is absolutely unacceptable!!! The hotel smells old! Room quality is terrible! And when I woke up in the morning the shower did not work!!! I was in a hurry and had to leave for a meeting without a shower!! Frustrated with this property. Never going to stay here ever again!!!
June 7, 2014
Rated 4.0 out of 5.0 by Goleta_guy Convenient for visiting Argonne National Lab
I had a morning meeting at Argonne National Lab to discuss my company's technology with several scientists at ANL and this hotel location allowed me to relax the night before the meeting and have only a short commute to the lab location. I arrived late so I did not have any time to try out any of the properties amenities. The A/C did tend to cycle on and off a lot and the fan was a bit loud, but those were only minor issues. Room was clean but it seems that finding a power receptacle near the bed was not easy to keep my phone (which I use as an alarm clock) charged up over night.
June 6, 2014
Rated 5.0 out of 5.0 by Pop3ye Friendly staff
Always get met with a cheer full smile and asked how my day has been
June 1, 2014
Rated 4.0 out of 5.0 by Mark282 Great rooms and location - water in shower wasnt working
Everything was great except the shower.. The shower water temp was scalding and I couldnt adjust it. Then when I turned it off to see if that would help - the water wouldnt turn on in the shower at all. I notified the front desk. I aksed for some points for the inconvienence, Front desk said he would recommend that.
May 27, 2014
Rated 5.0 out of 5.0 by zenoo1 Rooms
The staff at this facility is extremely friendly. The front desk staff greeted me by name. This means alot when you travel three out of four weeks. I had a minor problem with the TV controller and the maintenace staff resolved the problem within 10 minutes. Once again they greeted me by name and asked if there was anything else they could do. The director of maintenace, David called to make sure everything was done and if I was satisfied. I really appreciated his concern. He was polite and very professional.
May 18, 2014
Rated 5.0 out of 5.0 by Mark282 Great service and room
Tony is always friendly and helpful. Room is very nice, clean and comfortable. I really enjoy the Bolingbrook Holiday Inn. I wouldn't stay anywhere else when I am in Bolingbrook.
May 17, 2014
Rated 5.0 out of 5.0 by Eman77 Very Reliable and Excellent Service
I travel through this area quite a bit and this Holiday Inn is the best around. This Holiday Inn has never disappointed me. The staff are very focused on their guests and take good care of them. I highly reccomend this hotel to anyone staying in this area.
April 28, 2014
Rated 5.0 out of 5.0 by Mark282 Great place to stay
I always stay here while in town. Everyone is friendly - hotel is clean - nice rooms too. I always sleep well here
April 21, 2014
Rated 5.0 out of 5.0 by Sklinger52 Great Staff
I have been staying at this property consistently over the past year and half, the staff is always friendly and helpful especially Kohlby and Tony. The rooms are consistently clean and comfortable always providing a good night sleep. They even found a missing charger in my room, called me saying they had it and I was able to pick it up before I left town. Great honest service. the restaurant is not typical of a hotel restaurant. The food is very fresh and very good with a daily special that is always new. Peter in the bar is always ready with a joke and helpful to your needs.
Over a great staff, great property, great restaurant. Highly recommend this location.
April 13, 2014
Rated 4.0 out of 5.0 by Katie2115 Great Service
The front desk staff were very accommodating and helpful. There was a slight error in our room and they worked quickly and efficiently to make adjustments. It was greatly appreciated seeing as how this was our wedding night!
March 28, 2014
Rated 4.0 out of 5.0 by OzTambo Wonderful Place to Sleep
Great Price for location.. Not the newest place decor is a little dated but has everything a business traveler needs.
Warm even when it was ) degrees outside.
Breakfast is pretty bland, and no 24 hour coffee station
Overall great value
March 10, 2014
Rated 5.0 out of 5.0 by Happy camper 2014 Was a step above my every expectation.
The room was clean, stocked, refreshed daily to a more than satisfactory status. For instance the towels and bathroom supplies were placed exceptionally well.
The bedding was perfect clean and comfortable.
The pool, hot tub and adjoining areas were exceptionally well maintained.
The lounge, was small but delightful,food from the restaurant was always acceptable to excellent.
Arika who worked the front desk was outstanding, as was the young woman who checked me out on Thursday. Both made me feel special.
Tony at the desk was also very helpful in assisting me with a nighttime dining selection. The other tony who drives the shuttle van is nothing less than a treasure. If someone was an example of what you would want as an employee in your business Tony is that example. He keeps you informed, makes you feel comfortable, tells you little tips or historical info about the area and points out interesting places along the route. Charles at the lounge or Peter will know your name right away and always greet you pleasantly, and the morning crew in the buffet will take good enough care of you,if you do not find something you like there, you are not hungry.
January 25, 2014
Rated 4.0 out of 5.0 by Scott54115 Safe, clean, comfortable & great location
Hotel and staff were great. Hotel was clean, comfortable and in a safe location. I was disappointed in the restaurant. I had the buffet breakfast and it was one of the worst I have had at an IHG property. Not worth what I paid for it. Other than the breakfast the stay was great.
January 25, 2014
Rated 5.0 out of 5.0 by Worker Bee Friendly place to stay
Hotel staff very friendly
room very comfortable !!
Bed and pillows awesome !!!!
During the week it is mostly business people, but its great cause the pool is usually empty..
would definetly stay again for work or play !!!
January 13, 2014
Rated 1.0 out of 5.0 by Tonylt Bad choice
This hotel is close to our new office lucky for them or else we wouldn't stay here. The rate we receive is also a good reason .the bar is conveint , but he us over worked when it comes to getting food orders to you in a timely manner. My medium rare steak was cold and well done!!. When I checked in my room I saw my microwave light blinking and to my disgusted there was a chicken wing in it from the prior guest I can molt assume. I travel 15 days out of the month so I know hotels good and bad ,and this is a bad one!!
December 21, 2013
Rated 2.0 out of 5.0 by nastyjay502 great pool, nasty room.
great but small pool small suite nasty let out sofa disgusting disgusting disgusting.
December 11, 2013
Rated 5.0 out of 5.0 by Mark282 very nice Hotel
Always friendly staff - restaurant has great food and service - i always stay here when in the area.
November 14, 2013
Rated 5.0 out of 5.0 by Yes1 Real Customer Service
Truely concerned that my stay was as enjoyable as possible.
November 14, 2013
Rated 5.0 out of 5.0 by CLFWI Wonderful!
I just can't say enough good things about the Bolingbrook Holiday Inn and Suites. I have been staying at this hotel every week over the past year for business and each time I check in I am treated like a member of the family. And I mean the good side of the family! I am welcomed by my first name and my paperwork is always ready to go keeping my check-in process short and sweet. Tony, Kholbe, Mike, and Peter absolutely spoil me when I'm in town and truly make my time away from home much more enjoyable. The rooms are clean, the beds are comfortable and the amenities fantastic but it's really the staff that keeps me going back week after week. Thanks for the extra effort from the whole team in Bolingbrook!
November 8, 2013
Rated 3.0 out of 5.0 by LRB1956 dirty room
Upon check in I was given Room 109. As soon as I opened the door I was welcomed with the most foul stench I have ever experienced. The room stunk so bad that I immediately asked for another room.
The front desk upgraded me to room 402. The room appeared clean until I dropped something in the bedroom. When I pulled back the dust ruffle I noticed that there was a substantial amount of peanut waste(shells and peanuts) along the bed pedestal. Obviously the maid only vacuumed what she thought she could get away with.
Lastly, I was chastised by the manager on duty that night for not filling out these surveys when I commented during check in that I usually don't. I have my reasons for that but I don't think it's any managers right to embarrass a patron in front of others.
November 3, 2013
Rated 4.0 out of 5.0 by traveler36 Clean and nice property
Very nice property, loved the pool area. With that said, no free breakfast. Room was warmer than I cared for, couldn't get the AC to stay on.
October 31, 2013
Rated 2.0 out of 5.0 by pjk25 Promised shuttle service to Wedding Reception NEVER CAME!!!
My daughter was married last week. When she was making arrangements, she sought a reputable hotel that offered shuttle service to and from the reception throughout the evening/night. At that time, she thought this Holiday Inn would be a good choice. That was unfortunately....NOT the case! I was the mother of the bride. The shuttle going from hotel to reception NEVER ARRIVED. Finally a 15 or so of us had to drive ourselves. I was literally LATE for my own daughter's reception. When I spoke with manager while waiting for shuttle, I found him rude and very rigid.....clearly did not care about this situation nor my daughter's wedding day.
Also, their $10.00 breakfast buffet was very poor. Cold, very poor selection. We wound up ordering off the menu, which was quite good. I have stayed at hotels with FREE breakfast buffets which were much, much better than this one. You won't see me back here again. Nor the other 150 guests attending the wedding.
October 30, 2013
Rated 2.0 out of 5.0 by mayberry Not worth the price
I have been a loyal to this hotel chain for years. I was very disappointed in the cleanliness of this particular hotel. We had a suite. My son pulled out the sofa sleeper and was shocked to find used sheets and a can opener. The room seemed old and rather used, abused. . Due to the cleanliness of our room we chose not to eat at the hotel restaurant. The front desk clerk was not familiar enough with the area to recommend a restaurant.
October 29, 2013