Rated 3.9 out of 5 by 129
Rated 5.0 out of 5.0 by TiredMom2Many Wonderful Experience
My daughter's soccer team had a wonderful experience with your hotel. Our room was wonderful, comfortable, and very clean! The hotel staff was so kind to let the girls hang out in the lobby, eat a meal together, play cards, visit; all things important to team bonding. When one family had a bad experience (a rowdy wedding party), the staff was incredible in accommodating them and making things better. Due to an injury, my daughter and I had to return for an unexpected second night; the staff was amazing. Caring, compassionate staff! I wish I could remember the gentleman that was at the front desk when we checked in both nights; he was incredible! Thank you!
September 5, 2013
Rated 4.0 out of 5.0 by jerlenaz Staff super friendly and helpful
From booking the rooms, to checking in and getting service, the staff was really the highlight of this hotel. The rooms and facilities are clean and comfortable, but nothing special. It was the friendliness and helpfulness of the staff that really made the stay memorable.
August 30, 2013
Rated 4.0 out of 5.0 by V60623 Nice place
It was an good overall experience, Restaurant needs service improvement.
August 30, 2013
Rated 5.0 out of 5.0 by PEF23 August 2013
Great stay.....facilities and staff are first rate. Enjoy the off-site workout facility.
August 26, 2013
Rated 3.0 out of 5.0 by RoadTrip4Us Sleeping was great but left hungry in the morning
If I am going to spend the amount I did on this hotel room I think the least that you can all do is offer a courtesy breakfast rather then a $10 breakfast buffet.
August 22, 2013
Rated 1.0 out of 5.0 by leon2013 bad experience
I made reservation online as usual. My credit card expatriation date changed, so they couldn't charge card.. So, hotel cancelled reservation. No call or notification. not even email.
When I arrived, was charged high walk inn rate... As platinum member?? On my comment that i will complain, comment: do what ever U want.. I asked to renew tea bag in the room, never delivered.
As much I like HI hotel (I am using it for over 15 years) this was bad experience. Never will stay in this particular one.
August 19, 2013
Rated 5.0 out of 5.0 by wibusinesstraveler Very friendly staff and clean hotel
Affordable, competitive rates. Clean room and comfortable bed. Stay while traveling on business and would recommend to anyone. Very friendly staff.
August 19, 2013
Rated 5.0 out of 5.0 by SatisfiedAgain Friendly staff...
Always great service at the front desk and the breakfast buffet is plentiful.
August 18, 2013
Rated 5.0 out of 5.0 by MattS76 The best service and confort you can find away from home
This hotel is exemplary in customer service. The front desk staff are extremely professional and truly care whether you are receiving the service you deserve. I travel about 90% of my life for work and I never question where to book when I come to the Chicago area, the Holiday Inn in Bolingbrook. It is not only a customer service experience worthy of repeating over and over it's location is ideal for just about anything you plan to do in the Chicago area. The short drive to the park and ride L makes travel into and out of Chicago hassel free and saves literally hours (depending when you are driving) to get into and out of the city. The close proximity to a great number of excellant top notch restuarants makes the variety of dining experience fantastic. If you don't want to venture out the food in the hotel restuarant is also fantastic! I reccomend this hotel to anyone who wants a hassel free, relaxing, friendly hotel experience.
August 17, 2013
Rated 4.0 out of 5.0 by JoJoJ Great staff.
Staff was warm and most courteous! Hotel was very comfortable and inviting.
August 16, 2013
Rated 5.0 out of 5.0 by Tazzman Sick
I checked in sick and was treated great. I was given water, extra blankets, free chicken soup and two calls to follow up that my needs were met. The staff truly showed concern and went above and beyond.
August 13, 2013
Rated 5.0 out of 5.0 by PEF23 Great Hotel
I frequently stay at this hotel and they never disappoint. Great friendly staff and solid facilities. i entertained a vendor in the bar and had great service. The X-Sport workout option is nice!
August 13, 2013
Rated 5.0 out of 5.0 by DouglasB Pays to be Platinum - Awesome Experience and Memorable Pool Party
I should start by saying that this particular hotel acknowledged our Platinum membership right when we first inquired about staying there. We got our room upgraded to a Suite! (See the Suite description below.) Also, there were some cold bottles of water waiting for us in the room. They were very appreciated after bringing in our luggage. We also took advantage of late checkout the next day.
We were looking for a new, unique place to host our 9 year old son's birthday party. We had done the Jumpy Bounce places, Bowling Alleys, Mini-golf, Laser Tag, and Pizza/Arcade places. We thought, why not have a pool party?
The kids had a blast. The indoor pool at this hotel was perfect for us. The deepest part is only 5 feet, so my son and his friends could use a majority of the pool without it being too deep. We brought in beach balls and noodles, and the kids had a wonderful time. Mind you, we did not have exclusive use of the pool - it remained open to all guests. But, there were some other guest's children that joined in the fun - the more the merrier.
After swimming, we went to the adjoining patio for pizza and birthday cake. It was literally right outside the pool area, and had more than enough tables and chairs for 15 kids and parental chaperones.
The second best part (after seeing the smiles on the kids’ faces) was the comments and inquiries from the parents. We got everything from "What a great idea!", "This is something different", and "Wow - I never would have thought of this" to "What did you have to do to book this?" and "How much did it cost?" When I explained to them that there was no extra charge for the party and that the use of the pool came with the room, I could see them doing the math. Any of the aforementioned party places would have been twice as expensive as the price of a standard room at this hotel, pool included. I would not be surprised if we were invited back to this hotel as guests of one of my son's friends.
The room (ahem, I mean upgraded suite for Platinum members) was great. It had a king bed in the master bedroom, a private bathroom with separate shower and Jacuzzi tub, a second full bath off the main room, fold out couch in the main room, two flat screen TVs, a large round table with six chairs, refrigerator, microwave, and sink in the kitchenette. Two windows and two separate climate controls worked well and kept everyone comfortable.
In the morning, we planned to have breakfast at the hotel restaurant; they have a $10 buffet breakfast. It had donuts, bagels, toast, pastries, yogurt, cereal, fresh fruit, scrambled eggs, bacon, sausage, French toast, oatmeal, orange juice, apple juice, milk, water, and coffee. Since kids eat free, breakfast would have been $20 for me, my wife, and three kids - very reasonable for the type and amount of food! However, the manager gave us vouchers for breakfast with his wishes for a "Happy Birthday" so we saved the $20 for breakfast.
Lastly, I need to give Kudos to the Front Desk staff. Kohlby picked up the phone the first time I called. She was very gracious from start to finish, and let us check out the pool to see if it would meet our needs before booking the room. She was also the one that upgraded us to the suite when we booked back in June. She even made sure we had the one on the first floor, making it very convenient to go back and forth to the pool from our room. Michael was working the front desk during our party, and was helpful in guiding guests to my wife so she could let them into the pool, and alerted us when the pizza delivery guy brought the food. Finally, Larry gave us the two vouchers for breakfast, with big Happy Birthday wishes.
For those wanting to plan a party, here are some tips. First, book early. We booked this party in June for an August party. That extra time meant that the suite was available. Next, plan for a 4-6pm party. Check-in was at 3, and that was enough time to get unpacked in the room and to get the party items to the pool. There were 2 family reunions and 3 weddings receptions at the hotel the weekend we were there. There were only 5 non-party guests in the pool from 4-6 on Saturday. The wedding parties were did not arrive until after 5pm, and they were in the ballrooms. The family reunions were busy doing activities away from the hotel, so we had no issues in the pool. It was the perfect time. Finally, be courteous and polite. We made sure to follow the hotel policy of no food in the pool area (patio only), we bagged our trash when we were done, and we allowed those in the pool to join in the fun. You'd be surprised how much better things are when you employ a simple smile, and say please and thank you.
Wow - that was a long review! Suffice it to say that our overall experience - from the initial contact, to the pool facilities, service we received, room condition and amenities, staff attitude and willingness to make the stay a memorable one - were all top notch. I can't say enough good things about this hotel and our stay. The kids are already asking if we can book it again for next year's party. We will be returning!
August 9, 2013
Rated 5.0 out of 5.0 by CLFWI Simply amazing staff!
I have stayed at the Bolingbrook Holiday Inn &Suites quite a few times over the past year. No matter how many nights I stay, the amazing staff makes me feel right at home on every visit. The rooms are clean, the beds are comfortable, the bar is a great retreat and the other hotel amenities are great. But the real reason I keep coming back is because the staff always makes sure I'm happy and satisfied.
August 6, 2013
Rated 5.0 out of 5.0 by dfox99 Comfortable bed
The room was clean. We enjoyed our stay there and will stay there again.
August 2, 2013
Rated 5.0 out of 5.0 by dfox99 Comfortable bed
The room was very clean and quiet. We enjoyed our stay.
August 2, 2013
Rated 5.0 out of 5.0 by Remi21 Clean and Comfortable
Comfy pillows and bed. Everything was clean! The towels and sheets had NO hair on them which makes a HUGE difference to me staying again. Would stay there again.
August 1, 2013
Rated 5.0 out of 5.0 by Elijah1 A Great Place to Dine and Sleep!
I want to thank you'll for treating us exceptional well while we stayed at the Holiday Inn Bolingbrook over the weekend celebrating the Jones Family Reunion. The catering crew, desk staff and cleaning crew were all professional and respectful. I personally called yesterday and left a "thank you" message with one of the managers.
July 26, 2013
Rated 4.0 out of 5.0 by Compint Comfortable
The overall experience was positive however there are not enough power outlets in the room. Not good for business travelers with multiple power needs.
The front desk staff have not been trained to look up membership numbers. I stayed for 5 days and was not able to receive points as both the check-in attendant and the attendant at checkout stated that only the manager had the privelidges to look up membership numbers to apply to the stay. That was disappointing.
June 29, 2013
Rated 5.0 out of 5.0 by sandy88 wonderful and great service
i just love this hotel. it is nice to go and relax. it is a safe invierment and lovely to bring my family and go swimming. there staff is wonderful. they always have a smile on their face. would recommend this hotel too any one.
June 28, 2013
Rated 5.0 out of 5.0 by Rduvay Great representation of the brand
The food in the cafe was excellent, the staff was friendly and attentive. My only markdown was for finding a spider in the room. It was stormy the night before, so I'm sure that had something to do with it.
June 15, 2013
Rated 4.0 out of 5.0 by Tazzman Service
I have dealt with most of the staff over many visits to this location. They are always friendly, remember me by name and always willing to do whatever is asked.
June 4, 2013
Rated 5.0 out of 5.0 by JBM1014 Great stay
I resently stayed at this HI location for a short weekend with my family just to get away and enjoy a bit of a swim with the kids. The staff was excellent in service and kindness. Rooms where clean and well kept.
The best experience for the kids was the pool area. Large pool with a hot tub and plenty of clean towels!.
We will be back
Thank you HI Bolingbrook
June 4, 2013
Rated 4.0 out of 5.0 by Homemomof4 Great beds and clean.
Very comfortable beds. Clean room. Computer down when we arrived. Front desk clerk very friendly and apologetic. Person that had to run our credit cards in backroom not friendly at all. I got the feeling he was manager. Arrived at 2:30 pm and wanted to go ahead and check in the 3 rooms I had reserved for extended family. My mother is a cancer patient and I did not want her standing around waiting. This gentleman did not crack a smile or say anything comforting or seem to care. I had to go ahead and pay for all three rooms on my credit card. By the time my parents came 15 minutes later there was a long line through the lobby. I don't expect much but kindness and understanding and friendliness go a long way. The people in line are the ones who had to wait and I did not see anyone fussing. I feel they could offer free breakfast to all guests for price of this hotel. Every Holiday Inn I have stayed in offers a free buffet breakfast. Guess Chicago area doesn't have to offer that. No one mentioned that I was a Priority Club Member during my stay.
June 1, 2013
Rated 5.0 out of 5.0 by Cybil Excellent staff
Our family recently stayed at Holiday Inn and were extremely happy with the service from the staff and the cleanliness of the hotel. The price was affordable which is important because we are a family of 6. The food was great as well. Thank you for a wonderful stay and I will recommend the Holiday Inn to others.
May 22, 2013
Rated 5.0 out of 5.0 by Jazz96 Pleasantly Surprized!
I admit that whenever in the Chicago area I hate the prices. I believe that you get what you pay for. I admit that now I know this isn't always the case. The Bolingbrook Holiday Inn made me feel like I was the only guest they had (which I knew wasn't true). The manager was incredible, front desk incredible, and the bartender, incredible. I will stay here again when in the area.
Great deal for the price. Thank you.
May 20, 2013
Rated 2.0 out of 5.0 by Frequenttraveler2 Marginal
Started when I booked an extra day, before my advance reservation. I wasn't offered the same rate of the advance 2 day stay..OK, I understand. But the reservation lady seemed like they had me and could gouge me.. Then at check in the guy was so busy with personal calls he almost forgot about me. Asked about the rate for the 2 original days he fumbled for the confirming rate papers which he didn't even have me initial. The room was fine. "Free" Coffee the next morning was out so off to Starbucks. The room key didn't work and wife had to go back down after lunch to get it re-programmed.. That happened 3 more times only to find out the extra high dollar room cost me in trips to reprogram the keys along with $25 extra. No free coffee for all 3 mornings.. I guess the free breakfast at nearby competitors was trumped by loyal Priority Club sheepepole. I don't have a lot of Priority points and probably won't be getting many more.
May 19, 2013
Rated 4.0 out of 5.0 by Mzgma Mother's Day get away
We decided as a family that a get away for Mother's Day was a special treat. So since our son and family lives close to Bolingbrook we met at the Holiday Inn there because everything was under one roof. We had very nice rooms, the pool was excellent for the kids (and adults) to play in and there was a restaurant and lounge right on sight . The staff was very accommodating and professional in the way everything was handled. The restaurant was good maybe not the most excellent I have ever had but we did not dislike it. The rooms were very clean and quiet. I would recommend this Holiday Inn and we will definitely be using this again for our family get-aways.
May 18, 2013
Rated 5.0 out of 5.0 by Ron1234 Excellent Service
As a business traveler I appreciate great places to stay. From the General Manager to the staff they do a great job and have a beautiful property that is up to date and makes my life easier on the road. Great place, great people, and fantastic service.
May 15, 2013
Rated 2.0 out of 5.0 by Morgan21 Old facility - room was not clean
My room was old and crusty. Carpet was very worn. Overall facility needs an upgrade or needs to be cleaned thoroughly.
May 12, 2013