Rated 3.4 out of 5 by 99
Rated 3.0 out of 5.0 by KayBee2410 OK - But that's all!
Our stay was 22nd Feb. The room on arrival was freezing in spite if an additional mobile radiator. No means of heating the bathroom either. Very firm mattress. Noisy thanks to close proximity of TOWIE nightclub a short distance away! Quite a few young clubbers use this hotel! Drinks pricey. Breakfast OK - usual full English with bullet eggs! Wouldn't go back other than we were exhibiting at a show on the Sunday!
February 26, 2014
Rated 5.0 out of 5.0 by HR54 Holiday Inn - Same Hotel, Different Locations!
Well located just off the M25 with plenty of car parking space, even when busy! Staying for 2 nights on business.
Welcome at reception was excellent. Debbie was clear and comprehensive in describing the set up and amenities of the hotel.
Room was clean, comfortable and no apparent noise from other guest.
Night 1 saw the bar staff under a little pressure from some guest as they had run out of some drinks. Unfortunately, the same was on Night 2, with different staff who appeared unconcerned. This has been experienced in other HI hotels; 1 night may be understandable but 2 nights without restocking is unacceptable!
The bar area is spacious and inviting which is a shame when the choice of drinks is limited.
The restaurant is modern, but more akin to a café bar than a dining area. A little too small and too many pillars with long bench seats, which means little space between you and other guest. Breakfast the next day was a bit of a squeeze at peak time! Staff generally amenable, with Craig more on top of the customer service aspect, he appeared as if he really did care about the guest!
Overall though a positive visit. Just need to get on top of the restocking of bar products policy.
February 24, 2014
Rated 5.0 out of 5.0 by Soojon Great reception team
Fantastic welcome from a friendly team. This was just a short overnight business stay but you made me feel comfortably at home as soon as I arrived. The Friday Crunchie made me laugh. Thank you.
January 27, 2014
Rated 4.0 out of 5.0 by StuC17 Problem resolved quickly
Second stay at this hotel and overall an OK stay.
My first room was in good condition (114 iirc)and I unpacked before using the gym (read hot tub and sauna:) facilities. On return to my room I went to use the shower. There was a lot of black hair on the bathroom floor which was somewhat unpleasant and on using the shower there was no hot water. A quick check on the sink tap ( which was broken) and no hot water either.
No answer on reception phone so I took a walk down and explained my concerns. I spoke with a lady (didn't get name) and she a apologised and put me in a new room straight away.
New room was almost opposite existing so relatively easy to move belongings across.
At dinner the lady from reception arranged a complimentary drink which was gratefully received.
All in, a good stay and prompt resolution to a problem.
January 17, 2014
Rated 2.0 out of 5.0 by Baz1955 Mediocre
Room stuffy, and if you open the window loads of traffic noise from the A 12
Bar awful, Stella and other premium lagers either off or the pipes need cleaning smells fishy, so went to the nags head opposite
When will they ever get it right
January 12, 2014
Rated 4.0 out of 5.0 by Cph173 Great breakfast
Stayed 4nights very disappointing there was only a portable heater in the room and the heated towel rail did not work. Duvet could with being replaced very flat. Room not cleaned to a high standard while we occupied the room, leaves on the floor from day one. Breakfast was very good, very attentive staff, cooked to a very good standard, enjoyed very much. Staff very pleasant and helpful, some housekeeping and maintenance issues need sorting.
January 5, 2014
Rated 4.0 out of 5.0 Daughters christmas present.
I picked the excective suite as a treat for my daughters christmas present. We wanted to go lake side on the Sunday then around Essex towry shops Monday. Prime location. Lovely clean room. Breakfast was amazing. Every where was spotless and clean. Only one downside was as I was near lift room 202 it was a bit noisy.. I could off asked to be moved but didn't. So my fault. Complementary soap , cream, toothbrush, etc etc was a nice touch. Going to book again for April to go with the girls so I can hit the Sugar hut.. Did think £5 a hour for Internet a bit off a joke.
January 2, 2014
Rated 4.0 out of 5.0 by The Night After Christmas The nights after Christmas
We stayed in one of the Disabled Guests room, which was
a good experience, however a" walk in" shower would have been better for my wife's condition. The Housekeeping was of a good order. The staff were pleasant and made our stay comfortable. We stayed two nights, the first was fine and we slept well and undisturbed, however the second was marred
by thoughtless guests banging doors until well past midnight! The Hotel chain that fits "soft close" doors
will really get our vote. So how about it Holiday Inn?
January 1, 2014