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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4

based on 597 reviews
83%
Recommend This Property

Ratings Breakdown

597reviews

  • 5 Stars
    265
  • 4 Stars
    184
  • 3 Stars
    78
  • 2 Stars
    41
  • 1 Stars
    29

Oh dear IT and some staff let hotel down

By

July 23, 2017

Some front of house good but some are poor. Mistake on bill took some time to resolve and one member of staff appeared to believe I was trying it on. Have stayed here numerous times in the past and it seems as though the hotel is on the slide. Car park is starting to de-grade, cleaning staff are not as friendly, public areas outside are at times looking shabby (if you allow smoking outside the entrance you will have to clean up after the smokers).
Please get back to where you were I have enjoyed visits in the past but not this one.

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Smooth abd professional service with comfortable room

By

July 23, 2017

club

We chose this hotel as we were attending a family funeral in the area. I had never stayed at a Holiday Inn before but was very impressed with everything. The staff were sympathetic to our circumstances and let us check in a bit early. We had a wheelchair user with us and were assisted above and beyond with absolutely no problem. No one patronized or was "over helpful" just listened and offered options when we asked. Very well done!! I am starting a job which means I will be doing a fair bit of business travel. I shall be considering Holiday Inn first in the future. Great job.

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Holiday inn Brentwood

By

July 22, 2017

Good clean hotel would recommend enjoyed my stay staff really professional

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Comfortable stay

By

July 21, 2017

club

The hotel is conveniently situated and has huge car parking facilities.

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Excellent

By

July 19, 2017

club

My second stay at this hotel and it has everything you need rooms are very clean friendly staff and excellent food and amazing breakfast

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Nice enough

By

July 15, 2017

club

Holiday Inns are by design quite utilitarian, but the hotel has good staff, the beds are comfortable and everything works fine.

Not somewhere I would stay for pleasure but I'm there to rest and sleep and it does the job perfectly well.

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Holiday Inn Brentwood

By

July 14, 2017

Very good staff and facilities. Efficient and friendly Hotel

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M25 jct 28

By

July 14, 2017

The staff are very friendly and hotel in general in pretty much clean. However the rooms are tired and the bathrooms are dated and in need of refurbishment.

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Comfortable bed and great service.

By

July 12, 2017

platinumelite

Very pleasing stay, will use again. The fitness facilities could be improved as they are very open and lack privacy.

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Poor service

By

July 09, 2017

club

I arrived on a Thursday evening to dismissive Reception staff and an untidy bar area. Not even a large wine glass without waiting for the glass Washer!
Room service telephone not responded to and ended up collecting my own order from the bar.

Breakfast - one member of staff sweeping the floor of the dining area. Had to request replenishments of yoghurt, fruit and poached eggs. Staff rather grumpy.

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Business

By

July 04, 2017

platinumelite

Good clean hotel. Enjoyed the stay. Good pool and Gym facilities. Clean rooms. Good bar and beer area outside. Overall would stay here again.

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Decent

By

June 29, 2017

Hotel fine, nothing wrong. Bedroom corridors look a little tired

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