Rated 4.4 out of 5 by 108
Rated 4.0 out of 5.0 by Tennis ball Tim Business stop-over.
Marked the staff as average due to poor restaurant service during evening meal. Restaurant had one table with large party(16) and two other tables, but offer table in corner and then almost but forgotten, continually had to try and caught the eye of one of the waitress. not the kind of service that I've become accustomed to at HI hotels. I would of marked the staff mark lower other than the excellent service given at breakfast the next day, I would suggest the evening staff take so mentoring from the ladies on breakfast service.
I would also like to commend the reception desk service at both check-in and chec-out, I will definitely use this hotel again when working in the area, but will be hoping for a vast improvement in the dinner service.
July 20, 2014
Rated 3.0 out of 5.0 by DCFCOK Weekend Away 11th July 2014
The hotel is in need of a major refurbhishment. The staff were friendly and helpful. Breakfast was awful. We ate at 9.30am and the cooked breakfast had obviously been out for a long time, the sausages were rock hard and inedible. Not much sound proofing , a couple in the room above us had a blazing row at 4.00am of which I heard practically every word. The hotel is not near any other amenities. You can walk to Brighouse in about 15 minutes but it is not really worth it.
July 17, 2014
Rated 4.0 out of 5.0 by IT dinosaur Fresh, up-to-date decor
The hotel itself was very well maintained, the bedroom very clean and the beds very comfortable. There was plenty of parking space, although the entrance did have traffic calming posts to navigate through - extremely difficult in a big car like mine, and a little off-putting.
Two niggles - the fluorescent light in the bathroom kept flickering, and, more seriously for me, a complaint I made about the noisy neighbours went nowhere.
Overall, a pleasant stay, which compares very favourably with other hotels in the area.
July 17, 2014
Rated 4.0 out of 5.0 by Suexxx Extremely friendly and helpful staff
Spent one night in this hotel and was extremely satisfied. Staff were extremely friendly and made you feel welcome. Although not very far from the M62, surprisingly, the room was very quiet and comfortable. Hubby had a swim in the pool and I did an hour in the gym then relaxed in the garden before dinner, which was superb. We would definitely stay here again and even considering suggesting it as a venue for my son's wedding. It's got everything you would want for a quick stay.
July 16, 2014
Rated 3.0 out of 5.0 by Spicy Prawns Starting to get a bit tired now and no Wi Fi
This was my first stay at this hotel and upon arrival I was greeted by a friendly face who was polite and professional. I was recognised as a Platinum member and offered a free drink or 500 points. This is now standard across all hotels I have stopped in.
I was not offered a room upgrade which was disappointing but my room did have two king size beds which was in my profile.
The rooms are clean however they need to be updated as there are a lot of old brass switches and sockets from the days of it being a Forte (I think this was the previous brand) which make the room look tired, the mini bar was also a relic from a past era.
The beds were comfortable and the tv was just about passable but really should be updated.
The biggest negative and the reason why I would not use this hotel again is the rooms do not have Wi-Fi, this is not acceptable in 2014 and is a huge turn off for both the business traveller and leisure customer.
The breakfast was exactly what you expect in a Holiday Inn no better no worse, the food was warm, tasty and you could eat as much as you needed.
Free parking and a good location, although there is nothing else within walking distance.
July 2, 2014
Rated 5.0 out of 5.0 by Chika Excellent Service and Good Value for money
Delivers 5 Star service, good food, used the gym and swimming pool for free, close to town if you want other options for food. Enjoyed the weekend with my family.
July 2, 2014
Rated 5.0 out of 5.0 Everything
A friendly , efficient and professional staff greet you upon arrival. Comfortable bed, room cleanliness excellent. Staff always try to accomodate your preference of room and no request , question or assistance is a bother to them
Just a shame I am not always able to stay, as they book up fast..
June 28, 2014
Rated 5.0 out of 5.0 by DAISG DAISG
the staff were a pleasant as ever, great bunch of people
June 27, 2014