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Rated 3.8 out of 5 by 150 reviewers.
Rated 1.0 out of 5.0 by Left Belongings go to the abyss never to return I Often stay at this Hotel chain on business travel and often at this location when I am travelling through Calgary, and have checked off excellent for most every item. However as travellers sometimes do I left a pile of receipts and important business notes in the desk drawer when I checked out 03/14/14. That afternoon realizing my mistake I called talking to the front desk let them know my issue, was told housekeeping was gone for the day but they would call me the next day. Never received a call. I phoned back today 03/20/14, and was dealt with promptly and in a professional manner. However everyone down to the housekeeper ensures me that there were no papers found?? There are many nice hotels to stay both for business and leisure, this hotel chain and definitely this location are off my list to stay and refer due to their neglect of their own policies relating to travellers belongings. March 20, 2014
Rated 3.0 out of 5.0 by Good hotel, but lots of noise I stayed here for a couple days and the stay was decent. The only thing that bugged me was that there were a lot of noise due to renovations which I believe has been going on for a while. If you like the quiet during daytime, I suggest looking somewhere else. Otherwise, this is a fine hotel. Once the renovations are done, I would imagine that it'll look pretty nice and I'll probably come back then. March 16, 2014
Rated 4.0 out of 5.0 by Pleasant Service Overall nice experience. Only issue is online reference to Holiday Inn (Airport). Gives the impression that it is in close proximity to Calgary airport. It is not. February 26, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and great airport transfer service with parking for more than 7 days. Very clean comfortable and pleasant staff. Stayed one night as we had an early a.m. flight and left car in their parking lot for more than seven days for no extra charge. February 22, 2014
Rated 2.0 out of 5.0 by Service Inappropriate There was no indication on HI website the property was under-going a renovation; it was difficult to relax. Housekeeping was good though I do not understand why they throw away the used bar soaps every day during my stay. The finished rooms were beautiful and a large size. Restaurant service was good, though the lounge service was poor. Also the hotel phone in the temporary eating areas were disturbing. The staff spoke a foreign language that I understand. Quite the inappropriate behaviour as they talk about the guests/customers. Upon check-out it was reported. However, all they say is sorry as it's a popular known issue here. February 21, 2014
Rated 1.0 out of 5.0 by Renovation nightmare Checked in for 3 nights. we landed on the floor with ongoing renos, dusty and noisy -night one night two, the front desk advised they were told to sell the rooms on the reno floor, they reluctantly moved us the new room was quite nice, however the toilet barely worked, called the front desk no one came, we finally fixed it ourselves night 3 same toilet issue no help came, called again still waiting in the end they gave us one night free, I expected the whole stay to be comped considering, even with the reno complete I would not recommend February 14, 2014
Rated 4.0 out of 5.0 by Nice Hotel Great place to stay. Restaurant is under construction at the moment, so if that is important, and it was to me, you better check if it's already open. Breakfast is set up in one of the meeting rooms and the choice is very limited for the price they charge. Other than that it is very pleasant and comfy place to stay. February 11, 2014
Rated 1.0 out of 5.0 by Poor service and rude staff The room at the hotel was fine once we finally got into it. I called the airport shuttle service and was advised that it would be a 25 minute wait. When I called again after standing in the cold for 40 minutes I was advised it would be a 10 minute wait and they weren't sure what had happened. After a further 25 minutes standing in the cold and watching all the other hotel shuttles come and go at least three times our shuttle finally showed up with no apology. When we arrived at the hotel it appeared to be under construction and we had rude service at the front desk. He actually asked us why we had waited over an hour for their shuttle as if we should know why we were standing in the cold at 11 pm for over an hour waiting on them. There was no apology for whatever had happened and in compensation for the "mix up" we were given a complimentary drink at the bar for one person (which was already closed) which was further insulting to two people. Overall this hotel was extremely disappointing and rude, nobody wants to deal with bad service after an entire day of flying, getting in late and having cold weather. I would not recommend this hotel if you need a place to stay close to the airport, you will be lucky if you ever make it to the hotel if you depend on them! February 6, 2014
Rated 3.0 out of 5.0 by Nice Renos, small rooms Stayed here recently and see they have done some nice renos in the front desk area although there was still a lot going on around the lounge and restaurant. Good location friendly helpful staff. Decent exercise room. Extremely small rooms though, I booked a king superior thinking there might be some room to move about, it is simply a standard room with a king bed making it very cramped. The bathroom is unbelievably small and hard to even turn around in. No way 2 people could stay in this room without bumping into each other all the time. Not sure I would stay again even though the rest of the hotel is nice. January 25, 2014
Rated 3.0 out of 5.0 by Renos, renos, renos This was good for us because we were meeting up with family during a layover between flights. We wanted to do some shopping, so its location near Sunridge Mall was perfect for us (Just a $11 taxi ride.) And the breakfast buffet was also nice. But, it is undergoing a number of renos at the current time which makes it a little less than comfortable. Hallways are boarded up and hallways and rooms are dimly lit. ...Will be nice when it is all done! January 9, 2014
Rated 5.0 out of 5.0 by Beautiful Jacuzzi Suite We stayed in one of your Jacuzzi Suites over New Years, and were very impressed with the room and the staff. The room was newly renovated and very clean, the bed was very comfortable, and the staff was incredibly helpful. The pet policy you have in place is wonderful, it was a real blessing to be able to have our two little dogs in the upgraded room with us. I would recommend putting wine and other drink glasses in the room seeing as there's such a beautiful wet bar. In saying that, the service staff at the restaurant were happy to give us some. January 7, 2014
Rated 5.0 out of 5.0 by Quiet place to sleep, good service near the airport, and the bed is really comfortable, very soft, quiet environment. overall it is a good hotel January 1, 2014
Rated 3.0 out of 5.0 by Some Good Renovations; Other areas not so much. Needs to be rebranded. I stayed here on December 14 for one night. I booked online with IHG and as a Platinum Elite member I got an upgrade to a King Executive room. When I checked it, it was around midnight. Right away the thing I noticed was that the person checking me in had no name tag. I hate it when employees are not proud to display their name. Nametagless employees never seem to offer a welcomed experience to guests and this was the case also. I was offered a plastic bag of a bottle water, a bag of chips, and a granola bar. There was also a coupon for a free drink in the bar but I was tired and went straight to my room instead. Too bad you cannot exchange the free drink offer for something that you value instead of what the hotel values. The hotel has been recently renovated on the exterior and in the interior of the hotel. It is very nicely done. The room itself seemed to be interesting in the sense that it was a mix of the old and new. Never had I seen so much wood clash with so much steel; it was like a project was shelved halfway through so the old wood interior design was kept with a new modern steel type of look (case in point the bathroom had a old wooden door but new steel frames for the mirror. Either both should be modern or both old, but not a clash!). The bathroom sliding doors for the shower were not working correctly and you had to have the opposite doors used to get in and out, making the whole experience backwards. Their is also a small area for a sink/microwave/coffeemaker/etc. but this has a top cabinet which is very easy to bang your head on as you 'round the corner to the bed. The mattress was very comfortable and I had a good sleep. The chairs were of an older generation but the room was spacious. On the way out the housekeeper Amelia was very friendly and interested in my stay as we rode the elevator back down to the lobby. It seemed like she enjoyed her job and it is always great when employees, even housekeepers, interact with the guests. Overall the hotel still has some work cut out for it. I am not sure that I would be back... it would depend on the price compared to other IHG branded hotels in the area. The airport is nowhere near the hotel. They should consider renaming the hotel as a result. 30 years ago it was close, but with Barlow Trail now closed, they really need to look at rebranding themselves as an airport hotel. December 19, 2013
Rated 5.0 out of 5.0 by Excellent overall experience Great improvment. The staff was very friendly and accomodating. The room was very clean and comfortable. One small comment: It would be a good idea to dust the plants in the pool area. December 16, 2013
Rated 4.0 out of 5.0 by Great Place for Business Travel The staff is helpfuly and friendly. The renovated rooms on the top 2 floors are great, they have nice new bathrooms. The rooms on the middle floors are fine, the bathrooms are outdated but the beds are comfy and the rooms are always kept nice and clean. The breakfasy buffet leaves something to be desired but the lunch and dinner food is fantastic. I highly recommend the room services as the service is fast and the food is just as good as the restaurant. Get the steaks or the grilled chicken breast with a cheese cake for dessert and you wont be disappointed. As for the amenities, the pool is nice, the gym is basic but there is a goodlife nearby. Great place to stay if you are travelling for to Calgary for work. December 4, 2013
Rated 4.0 out of 5.0 by I will be back This hotel was in a great location for my business travel. The room rate was reasonable and the room was clean and comfortable. The only downside was the walls and doors are a bit thin so you will hear other guests and be heard. If you are lucky enough to get a high room on the west side you will get a great view on downtown Calgary and the Rocky mountains in the background. December 2, 2013
Rated 4.0 out of 5.0 by Room was clean Generally the stay ok. The hot tub was not hot. The staff didn't acknowledge I was a platinum member while they did for the guy in front of me, but that is a minor nitpick. The staff was very friendly and helpful. The restaurant was being renovated so the food is a N/A. It seemed there was some issue with the plumbing November 27, 2013
Rated 4.0 out of 5.0 by Customer service agent agent is kind and friendly and care about custmers November 20, 2013
Rated 2.0 out of 5.0 by not impressed Pillows are too small, room was noisy (heater, next door sounds) and the hot water shut off while IN THE SHOWER!!! November 19, 2013
Rated 5.0 out of 5.0 by Very nice hotel This is now my new hotel when doing business in Calgary. Also a very nice gym November 5, 2013
Rated 4.0 out of 5.0 by Updated comfortable beds, good pool facilities Staff very accommodating, great park and fly service and rate November 4, 2013
Rated 5.0 out of 5.0 by Thank You I was in Calgary on business and I arrived on October 21st, late at night. My luggage was lost by the airliner so I had nothing! I went to the front desk to explain my situation and they immediately began to accommodate me with toiletries that would get my through. They were also attentive to my lost luggage letting me know that it had not arrived. As much as I was at the front desk, the ladies were always very friendly and accommodating. They made me feel better by the warmth of their smiles. When my luggage did arrive, rather than disturb me early in the morning, they called about six to let me know that my luggage had arrived. The wait staff was the best I had encountered at a Holiday Inn and I travel a lot. Thanks for making this trip the best it could be. October 28, 2013
Rated 2.0 out of 5.0 by This hotel is over priced Bed was old & uncomfortable, shower & taps leaked, toilet ran all night. Although this was fixed the next day I should have never been checked into this room. With my special rate through CPSA I would have expected better value. This hotel has been renovated lately & the pricing structures are of a high end hotel. This hotel is definitely NOT high end. My shower stall must have been 15 - 20 years old & the bed was not much different. I stay in hotels on average of 150 nights a year. This is the poorest valued hotel I have stayed in in all my years of travel. Very disappointed! October 28, 2013
Rated 5.0 out of 5.0 Beautiful property, great service This is just a gorgeous HI Express. That is backed up by a great, friendly staff that went above and beyond at every opportunity. I am very appreciative for a fantastic, though short, stay. October 14, 2013
Rated 5.0 out of 5.0 by Great service Excellent service. Nice lobby. Comfortable beds. Loved it October 13, 2013
Rated 2.0 out of 5.0 by Disappointed I have enjoyed great service at the Holiday Inns. I was somewhat disappointed at the service received here. My bill wasn't prepared for checkout and breakfast was the minimum. Usually as a priority club member I received a little gift on arriving but this was not the case here. October 11, 2013
Rated 5.0 out of 5.0 by great rooms nice staff, and very nice rooms. and great service. October 9, 2013
Rated 5.0 out of 5.0 by Excellent facilities Great place just about 20 mins from downtown but at less than half the price of downtown hotels. Polite, helpful and knowledgeable staff. There is scope for improvement in the menu in the 2nd floor restaurants. At least control the amount of cheese in the lasagna! Overall excellent experience. October 8, 2013
Rated 2.0 out of 5.0 by Washrooms need work I stayed 2 separate 3 night stays at the hotel. The first time: 1. I didn't receive my wake up call 2. The washroom had two body lotions and no conditioner, which I didn't notice until too late 3. The shower nosel would not pull up without strainging 4. There was a slow drip from the tub all night All the above were fixed the next night but there was NO offer of any compensation, which was disappointing, considering the "if anything is not right we'll fix it and not make you pay". I ate dinner 3 times in the lounge on the 2nd floor and was satisfied, although there was a loud drunk sitting at the bar who should have been reomoved I enjoyed the work out room, although the second week there was a problem with a bent pin on the weight machine which I could not remove and had to wait until the shuttle returned for someone to fix it.. There was only 1 electrical outlet reachable to me on the desk, so I couldnt' charge my phone AND plug in my laptop at the same time. There were not dining opitions within walking distance of the hotel, which made it challenging without a rental car. October 7, 2013
Rated 5.0 out of 5.0 by Excellent value for money Room was well appointed and had a new feel about it. Concierge was extremely helpful with local directions. Felt at ease. October 7, 2013
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