 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.2
87%
Recommend This Property
|
Open Gallery
Great stay
ByCyne57
April 26, 2022
Great staff very friendly and accomodating.. Its just that I wasnt able to retrieve my samsung earphone. they said nothing on their lost and found.
Customer service
ByHarinder8282
March 09, 2022
Stayed here 7 nights as a Platinum member, 2nd time choosing this hotel to see if they provide good service.
Overall front reception staff good.
But seriously customer service training needed for a male guy (Riky) work at breakfast, he was so discimation with me during my entire stay.
Two example I will give here, but there are many with this guy.
One day at breakfast I was sitting on my table, this day no buffet, I had coffee only once, but I was looking for 2nd cup. This guy asked everyone on the table front and back of my table customers that do you want more coffee, he never asked me 2nd time that day.
This was case everyday.
Another day, at breakfast I went 6.30am nobody in the restaurant, this guy male there, speak little rudly, I went to sit my window side table where is sit everyday, he told me you cannot sit there, you have to sit another table which in the walkway where people enter the restaurant, I said I want window seat, nobody here. He refused me.
Then I sit on that walkway table. 5min another customers came, he speak very politey with him, and asked where would you like to sit. That guy sit on the table near window.
Then I looked into the eyes of this breakfast server male guy , he looked at me like he is going to fight with me.
I immediately changed my checkout date from this hotel and moved to another hotel in Calgary.
He is ridiculous, he need customers service training, without color discimation.
That guy should not be in hospitality industry.
thermostat
ByBemer10
March 03, 2022
The service team which included front reception,lounge and restaurant were outstanding. Great food and service.
Myca was truly an ambassador for your hotel
The only frustration and challenge was the thermostat as we could not set it to a reasonable temp. It would constantly blow hot and then ice cold air!!!
We truly enjoyed our stay at your hotel
thanks
Gary and Cheryl bembridge
Very out dated
ByJulian marty
February 24, 2022
This place needs a makeover, towel rack just came lose on us. Telephone stinks. The whole place did not feel clean at all.
Loyal Guests for 35 years!
ByTidbits
December 18, 2021
Have been loyal guests at this location since 1985! NEVER had a problem and love this hotel! Management, staff have ALWAYS treated us like Royalty. In those 35 years we have experienced numerous changes.....staff and structure, remodelling, etc, but the level of service and quality of our stay has remained "Top Notch". Wouldn't think of staying anywhere else when we travel to Calgary....and there are far more hotel choices for us to consider since 1985.....however, we choose to stay here because of the great service and positive experiences we have had here! Its hard to capture 35 years in one review but in one word....OUTSTANDING!!
Great value hotel
ByYukon RJ
December 18, 2021
King bed, breakfast included. Airport shuttle included. All good.
comfortable
Bydanz
December 18, 2021
good place nice bedding good service. fast check in
Average stay
ByKmarq
December 14, 2021
The staff weren’t the friendliest. The beds were very Comfortable and clean but the shower and sink didn’t drain well. The location of this hotel was perfect as we were able to get onto Deerfoot within minutes to head home. Overall i enjoyed our stay and would recommend!
Good value and nice room
ByDebbie
December 13, 2021
Beautiful room and very good value. Clean, and modern. Not pleased with bathroom. Inefficient toilet (old style) and extremely slippery tiles.
Comfortable bed and good service
ByPatrick
December 13, 2021
All was good in the stay except for Thursday night when there was a fire in the area on the 4th floor that was under construction and we couldn’t get to our rooms for 1.5 hours. Fire Dept did a great job and responded very quickly.
Great stay
ByJanine
December 09, 2021
As always, Holiday Inn did not disappoint. Shuttle service was on time, had good supper in the restaurant with their friendly service. Thank you for making our stay relaxing. Looking forward for our next visit on the way home
Comfortable bed
ByNancy
December 08, 2021
Great stay and relaxing. Front counter staff were welcoming and helpful.