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Rated 3.5 out of 5 by 71 reviewers.
Rated 4.0 out of 5.0 by Good Overall, Poor Internet The Holiday Inn is nice. I stay here often when traveling on business. On my last trip, the wi-if internet was very poor. I was unable to complete any tasks. Not sure if it was a one time thing. It's never been great, but it was always good enough to get the job done until last week. September 29, 2013
Rated 5.0 out of 5.0 by Every thing was great Room look so inviting, when I check in, People at desk were really nice, Maid were very nice, would tell it to any one how wonderful stay was. could you mail me a recite for my 2 days stay on email thank you September 3, 2013
Rated 3.0 out of 5.0 by good location Hotel is dated. Nonsmoking room was converted from a smoking. Staff was friendly and hotel was centrally located. Breakfast ends at 9:00am which was inconvienent September 1, 2013
Rated 4.0 out of 5.0 by Evaluation The staff was excellent. However it was not a very relaxing experience. I happen to enjoy smoking and I do not appreciate having to keep running outside to go have one. Some of your competitors do allow smoking in their rooms and I intend to go seek them out. I requested to my administrative assistant to not book this hotel until proper accommodations can be established for my convenience. It is irritating enough that we have to go outside in the first place but to not have adequate seating and shelter and looking like a spectacle is not what I consider a good business practice. September 1, 2013
Rated 4.0 out of 5.0 by great service i stayed with Belden Village Holiday Inn for a total of five weeks this summer for work. The staff was great. they wre always willing to extend an extend a hand to assist a guest. i would have likedd to see an electricial outlet by the bed or a lamp with an outlet at the base. since so many travelers have their pones charging, was a pain to have to get up and get your phone from the desk if it rang wile charging. also should look into an automated door. Tiffany and Sammie were great. Thank you September 1, 2013
Rated 4.0 out of 5.0 by positive feeling Cleanliness is a top priority for me. I inspect a room before I open a bag. I had to wait a few minutes for my room to be cleaned but was glad to see no shortcuts were taken. Management and staff all were very accommodating and pleasant. Keep up the good work. I'll stay here again next spring for sure. Minor suggestions : more luggage carts, power doors at main entrance to accommodate pushing in luggage carts, windows that open for fresh air, better ventilation in bathrooms August 16, 2013
Rated 5.0 out of 5.0 by Royal treatment!! The staff, the shuttle service to and from the airport and restaurants--world class service! I got royal treatment, even though I wasn't part of all the sporting activities that surrounded me that day. Tiffany was outstanding during the check-in process. She made me feel like I was at home. August 11, 2013
Rated 4.0 out of 5.0 by Good location for business Good location for business travelers. Staff was great! July 3, 2013
Rated 2.0 out of 5.0 by Not family friendly When we checked in the lounge was loud but we were given a room away from the noise. The clerk told us (three women) about the drunken golfers who stayed here and were loud in the hallways. While our rooms were relatively quiet around 2 and 3 a.m. the halls were not. June 15, 2013
Rated 5.0 out of 5.0 by Wonderful experience! The Holiday Inn at Belden Village is a beautiful, comfortable hotel. The room was lovely and relaxing. June 8, 2013
Rated 5.0 out of 5.0 by Great stay! The whole staff was great to me. The shuttle picked me up at the airport after 11PM and stopped by a fast food place enroute back tot he hotel - so very helpful. The staff gave me a great military rate too. The shuttle also provided me a lift to the NFL Hall of Fame and then back to the airport the next day. I could not have had a better experience. Many thanks, Matt May 19, 2013
Rated 2.0 out of 5.0 by Many nights I have stayed multiple weeks at this Holiday Inn in recent months. The people are great - and the rooms are clean, but for the cost this hotel does not perform. My biggest complaints would be the poor wireless access and the fact that priority club members (even platinum elite) would be given a single breakfast coupon. How is it that someone who stays multiple nights gets less benefit than someone who spends a single night? Paying for breakfast felt especially insulting when the hotel charges upwards of $150-160 per night. May 15, 2013
Rated 4.0 out of 5.0 by breakfast i was a little bit disappointed that this hotel did not have a complementary breakfast, i have stayed at many holiday inns before and always have the breakfast. May 10, 2013
Rated 4.0 out of 5.0 by Pleasantly surprised I was pleasantly surprised by the hotel since I usually stay at a competitor hotel on my visits, but the room and amenities were very comparable and less expensive. I was also impressed by the restaurant where the food was excellent and service outstanding; this is not the usual experience I have had in Canton, Ohio. So well done to the dining staff! The other staff was also very nice and accomodating when we needed to change rooms for the comfort of my elderly relative. If I had to point out one area that could be improved it would be the grubbiness of the ingress/egress areas to the rooms. But overall a very pleasant experience. April 26, 2013
Rated 5.0 out of 5.0 by New Years Eve Celebration We chose to spend our New Years Eve in a safe and fun atmosphere. We opted for the News Years Eve party and room package. This was our second year with Holiday Inn for this occasion (1st time at Westlake,Ohio). The hotel in Canton is much more adult oriented, where as the Westlake location is more family oriented. My girlfriend was using crutches and the hotel staff was very accomendating, by chance I asked the front desk if they had a wheelchair and much to my surprise they did. This made for a easier access to the ballroom, bar and our room. Staff was pleasent and accomendating, rooms are clean, bed is very comfortable. We will utilize this Holiday Inn again in the future! April 25, 2013
Rated 5.0 out of 5.0 by I love this Holiday Inn Excellent everything. Special shout out for Tabby for her kindness. April 10, 2013
Rated 4.0 out of 5.0 by Nice Hotel I have stayed at the hotel twice now and both times have been pleasant. The staff is friendly and helpful. The driver is more than willing to take you where you or your group need a ride to. The barstaff are also nice and helpful. It is a good hotel to stay at. April 10, 2013
Rated 3.0 out of 5.0 by Needs work The staff was friendly. However I was a little disappointed in the over all stay. I am a platinum member and was using a few points for this stay as I thought the regular price was a little high for this hotel. I was not greeted as or receive any platinum benefits like at other hotels. My room did not have the fold over deadbolt lock on the door. The web said the hotel had just completed renovation but our room seemed old. It was very clean but just not what I expected. March 30, 2013
Rated 4.0 out of 5.0 by Rate a Hotel Excellent Staff and Service. Love the Priority Club, best in the USA. March 26, 2013
Rated 4.0 out of 5.0 by GOOD STAY, CLOSE TO AIRPORT Friendly staff, room was clean, breakfast was good. Only thing I didn't like it the Air system is quite noisy, so much so you'll have to turn up the TV when it runs, or stop the air to talk on the phone.Comfortable bed, great location, within walking distance of many restaurants and shopping. Note: You'll get nothing for priority club membership, not even a bottle of water. March 21, 2013
Rated 3.0 out of 5.0 by OK But express is better This is a nice hotel. Location is perfect. But there are roads on three sides of it. Kinda noisy. They do have a sit down breakfast. " Orderves" were just chips. Nice people, no pool. March 12, 2013
Rated 3.0 out of 5.0 by Good, but not great for the price Hotel overall is nice. Staff was great, location is perfect. The one big draw back is the room HVAC. Because it is winter and cold, the old style (non-thermostat) heater was turning on and off all the time. It was distracting and I never could maintain a good temp in the room. Other than that the hotel was very nice and I would stay there again. March 4, 2013
Rated 2.0 out of 5.0 by Worst bed ever If you would pull a string tight from edge to edge over the mattress there was a two inch drop in the center. Had to sleep right on edge of mattress or on couch. March 2, 2013
Rated 2.0 out of 5.0 by Room temperature was hot and uncontrolable Asked for someone to look at heat two days and did not get service. Had to turn unit off until room could cool down and turn unit back on when too cold. Hard to get a good nights sleep under these conditions. February 27, 2013
Rated 2.0 out of 5.0 by Issues I don't recall all. There were several issues -- slime in the coffee pot, printer not working, etc. People were nice but value for $$ was not there. February 15, 2013
Rated 4.0 out of 5.0 by Noisy Heat pump The fan bearings on the heat pump in our room were extremely loud. We had an adjoining room with our children and grand children, therefore we did not request a move. We had to turn the heat on only during commercials or you couldn't hear the program on TV. I am amazed that housekeeping hasn't heard this and reported it to maintenance. Other than this problem, the staff was terrific. The food was excellent and reasonably priced. January 31, 2013
Rated 4.0 out of 5.0 by New comfortable beds, clean rooms, friendly atmosphere in the bar. New remodeled rooms with new bedding makes for a good nights sleep, clean rooms, friendly atmosphere in the bar. January 23, 2013
Rated 5.0 out of 5.0 by Great stay We had a great stay. The room was clean and tidy. I recommend this Hotel to friends and family! January 3, 2013
Rated 2.0 out of 5.0 by Great staff poor value Hello I recently stayed at this hotel and found it to be a very nice place all the people that I had contact with very polite and helpful the room was clean & comfortable and it was what I expect from Holiday Inn,BUT their was a few things that werent so great #1 cost per night was to high #2 I am a platinum member and got nothing for it every other holiday inn gives you water, pop, candy ,chips etc, etc NOT this one #3 Free breakfast buffet for one when my wife was traveling with me I have NEVER had that happen to me before & find it hard to understand #4 the pillows are to small they are NOT standard size pillows. December 13, 2012
Rated 5.0 out of 5.0 by great service everyone very nice , very good breakfast ,very good service December 9, 2012
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