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Rated 4.2 out of 5 by 194 reviewers.
Rated 2.0 out of 5.0 by Internet Problems The wireless internet signal strength was not enough to use, which was a problem. December 27, 2013
Rated 5.0 out of 5.0 by Nice property This is a nice property to stay with family. Have a spacious swimming pool and jacuzzi, and small aquarium that my child liked to stop by, and nice heating and ventilation system. Only one problem with this property that i would like to mention is odor in the two elevators. Except bad smell in the elevators, everything was good with my stay. December 25, 2013
Rated 5.0 out of 5.0 by Nice Surprise I travel a lot and stay in a lot of hotels. I normally stay with one chain when possible and it is not Holiday Inn. Per the rules on reviews we will call them xyz. I called xyz to book a suite in this neighborhood and they did not have the floor plan that I needed. This Holiday Inn did. I needed a 2 room suite with 2 beds in the bedroom and a sofa couch. Checking in was wonderful. The woman behind the counter was fast and so friendly that I would have invited her to dinner with the family if it would not have sounded a little weird to ask. Once I figured out where my room was, I was worried. A poorly laid out hallway/room numbering system is usually a bad sign. I entered my room and was very pleased. The room looked new. Nice steal blue and chrome decor... contemporary in style. Clean. Big enough. Very nice first impression. Upon leaving, my impression of the room was just as good. XYZ company probably just lost my business when I travel to the west subs of Chicago. We will now stay at this Holiday Inn. THE BAD: -The 2 beds were full size..queens would have been better. They were a little small -No Free Breakfast -poorly laid out hallways and entrance points THE GOOD: -Wonderful staff had my extra pillows within 10 minutes...that never happens -clean -while they were too small...the beds were nice. I slept very well -price -neighborhood and parking -quiet -nice pool -I know I already said this, but GREAT STAFF! December 18, 2013
Rated 5.0 out of 5.0 by Get away night My husband and I enjoyed our night get away. We got the pizza package and the staff was great. They allowed us to substitute the 2 little of soda for tea. We don't drink soda. The pizza was excellent. Staff was great, room was great, and clean. Will stay again. December 17, 2013
Rated 5.0 out of 5.0 by Quiet and easy access to rooms. Quiet and good sleep. Heating system not my preferred system. Wish tea was offered with coffee. Otherwise it was excellent! December 10, 2013
Rated 5.0 out of 5.0 by Family holiday: Excellent facilities & great staff We had a great stay over the thanksgiving holiday. The suites were well laid out and comfortable. Our adult children from multiple families enjoyed the spacious pool and later hours. The staff was fantastic and very accommodating. It is always challenging to coordinate a big group in multiple rooms. At breakfast, 2 of us left the table and returned at different times. When we tried to order again for the absent member, our server not only remembered the order but had placed it in a warmer so it would still be hot when she returned. Wow! Such thoughtful attention is truly exceptional and is indicative of the wonderful (and gracious) hospitality we experienced throughout our stay. December 5, 2013
Rated 5.0 out of 5.0 by great space room was bigger then i expected. clean. great pool & hot tub. overall everything was great. November 20, 2013
Rated 5.0 out of 5.0 by great experience for a bad reason I was visiting Chicago for the purpose of a loved one to have surgery.Days went into extra days and the staff at this Holiday Inn were so supportive..and and positive that I had no extra pressure what so ever..thank you to both the day and the night front desk staff..I would recommend this facility to anyone who needs to sray in this area for any reason....God bless you all... November 18, 2013
Rated 1.0 out of 5.0 by Worn Out Old and Tired Property This property has one of the most confusing floor plans I heave ever been to, it's bad. Upon entering I had that bad feeling, "oh no, this is gonna be one of those conversion properties" and sure enough it was. You check in at one place and then walk around through any other area to take an elevator that can barely fit anyone. Some of the rooms are near the pool area which brings that smell in. The room I had was old and tired and all outlets were in places inconvenient to charge equipment. My phone didn't work. Showers were old and dingy. I'll never stay here again. November 17, 2013
Rated 5.0 out of 5.0 by My home away from home! I have stayed here 3 times, and I have always experienced wonderful service, great food, and comfortable beds and rooms! November 14, 2013
Rated 5.0 out of 5.0 by Getaway weekend for anniversary Great front desk staff, very responsive and friendly. Clean rooms, everything in working order, comfy bed and great pillows! Overall very happy with hotel & onsite restaurant staff and service. I travel quite a bit with business and this ranks at the top of my favorites. November 8, 2013
Rated 2.0 out of 5.0 by Not Worth Price I was very disappointed in this motel. We were required to stay there for a tournament we were in, and that is the only reason i stayed there. For the cost you get no breakfast of any kind unless you go down to their restaurant and pay. When you’re paying over 100.00 for a room most the others i checked you got a hot breakfast. The outside door would not work with room keys on more than one occasion that weekend. And the coffee makers considering you can’t go down and get a breakfast should be more than a one cup maker, and you should have more than 2 packets of coffee per room since you don’t offer breakfast. All in all very inconvinant place to stay for the price. November 8, 2013
Rated 2.0 out of 5.0 by Room was a disappointment. Staff was very friendly but my room was a big disappointment. Upon entering our otherwise clean appearing room, we found a greasy handprint on the head board of our bed. Made us feel very uncomfortable about staying at your hotel. October 30, 2013
Rated 4.0 out of 5.0 by Guest experience The mattress is a little too soft Everything else was excellent. I appreciate being able to set my heat comfort in the room myself. I would still return even if I have to sleep in the chair. October 23, 2013
Rated 1.0 out of 5.0 by RUDE! On my last stay at this hotel we were told (not asked) by two hotel guests and a hotel employee to move off the lobby furniture so it could be put into another room. They stated it was a fire hazzard but that same furniture was in that same location throughout the entire day. Later to find out this was moved at the request of a guest who had rented the ballroom for an event. They wanted people to pay and not sit in the lobby even though there were only a small group who did not pay. Some people were also told by these guests that they could not walk in a public area because it was for their party. The saddest thing about this was the hotel staff went along with this. Wrote to corporate which blew me off. NOT a smart move in this competitive market! October 23, 2013
Rated 5.0 out of 5.0 by Attentive Staff, Great Resturant The staff at the hotel are very attentive and helpful. They go out of their way to ensure that the room choice not only exceeds you expectations but take in consideration events and room placement to keep business travelers seperate from persons that are attending events that might disturb people that need to be fresh for the next day. Albertos offers excellant choices for dining. The only negative I could possibly find with this hotel is the fitness/weight machine is unwieldy. But lack of quality resistance fitness equipment is a common issue with most hotels October 19, 2013
Rated 5.0 out of 5.0 by Great place and staff We had our wedding party stay there and out of town guests. Staff was exceptional and provided us with whatever we needed. Much of our time wasn't spent at the hotel but the time that we did was great. Thanks to the entire staff!!!!!!!! October 16, 2013
Rated 5.0 out of 5.0 by Bar staff was amazing! Everything you would expect from a modern hotel and more. The highlight of the stay was the bartender on duty! Going out of her way to make our day a little brighter! Thank you! October 9, 2013
Rated 5.0 out of 5.0 by Clean & comfortable room, and helpful staff. Clean and comfortable room. Plenty of towels. The staff was friendly and responsive to special requests. The group rate was helpful. October 8, 2013
Rated 5.0 out of 5.0 by comfortable bed, everything I needed, close to shopping I was there for my 50th High School Reunion. The room was excellent, the food in the restaurant was very good. The hotel was clean and the staff were very friendly and polite. September 19, 2013
Rated 5.0 out of 5.0 by Very Comfortable We came to the Holiday Inn with other classmates for a high school class reunion. All of our needs were met by the hotel staff - a gathering room and special requests. Easy access to a good restaurant was appreciated. We all had a great time in the relaxed atmosphere. September 14, 2013
Rated 5.0 out of 5.0 by Pleasant Stay. My room was in excellent condition. Clean well laid out. Only problem encounered was no mouth wash available to purchase. This is somehing that should be made available as a lot of the guests with me were there for meeting. Other wise a great experience. Thank You. The restraunt called Albertoe's??? was also excellent as a place to dine and have breakfast. September 9, 2013
Rated 5.0 out of 5.0 by top hotel in area I recently stayed at the holiday inn carol stream, il. for a wedding. They were the absolute best! The staff was friendly, courteous, and extremely well mannered. The room was also exceptionally clean, spacious, and reasonably priced. Thank you guys so much! September 5, 2013
Rated 4.0 out of 5.0 by Comfortable and excellent servie overall, I believe the staff was very professional and went over and above expectations to make the entire wedding group comfortable and happy (In spite of some unreasonable expectations by some). This was very nice for a Holiday Inn and the staff made it an even better experience. September 4, 2013
Rated 5.0 out of 5.0 by Wedding I would like to thank all of the employees at the hotel. We had 18 rooms blocked for our daughters wedding that was taking place at a neighborhood golf course. We had 7 bridesmaids , a bride and and 2 moms getting hair and makeup done plus one photographer, the suite was very comfortable. The staff went above and beyond in satisfying our needs. Phone calls were always taken cheerfully and the service was perfect. It was 100 degrees out side and after returning from outdoor photographs the bride was given a glass of ice water and kept hidden from her groom.. We also ordered food to be ready at 12 am in the bar for our guests that were returning to the hotel. The food was there and was delicious.The staff went above and beyond our expectations and really helped to create a wonderful memory for our family. September 3, 2013
Rated 3.0 out of 5.0 by Bathroom Challenge Although the fact that the outside door did NOT open with the door keys, the real challenge of my visit was the distance from the toilet to the toilet paper. I have never been so challenged - it was a close call to reach the toilet paper when sitting on the toilet, and very uncomfortable. August 30, 2013
Rated 5.0 out of 5.0 by Extra bed, extra blanket, extra toys, great service. Our family had a very positive experience at Holiday Inn & Suites. They accommodated us with a roll-away for our third child and an extra blanket for the other two that have trouble sharing blankets. Our own separate room was helpful to everyone getting a decent night's sleep. The pool had extra things like noodles and a beach ball for them to play with while we relaxed. The concierge helped with getting medicine from the hotel shop after hours for settling a tummy. August 28, 2013
Rated 4.0 out of 5.0 by Other Room Noise All night, we can hear sounds from other rooms. It was very uncomfortable situation. We can even hear them talk. August 27, 2013
Rated 5.0 out of 5.0 by Great staff make you feel at home The staff give the real value of this hotel. They are great ,helpfull and very freindly. Lois,he front desk manager ,deserve to be GM in other hotel. She is the best ever i met as a front desk manager. Stacy was great and lovely even before i arrive to the hotel,and for sure the houskeeping manager muna become one of our family. I loved the staff in this hotel.thank you all August 25, 2013
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