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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 1036 reviews
87%
Recommend This Property

Ratings Breakdown

1036reviews

  • 5 Stars
    652
  • 4 Stars
    211
  • 3 Stars
    79
  • 2 Stars
    56
  • 1 Stars
    38

Comfortable

By

November 18, 2019

Comfortable accommodations with bar and lounge good during the evening hours. Breakfast is ok if you can get service. After 2 days they began offering a breakfast buffet which allowed us to get food in a timely manner, but then we struggled to actually pay our bill.
The morning restaurant staff are definitely unorganized with little to no management direction.

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Room

By

November 12, 2019

club

We requested a binder with menu and venue info but no one could provide one.

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Upgrades are great!

By

November 07, 2019

club

This place had a sign up of all the upgrades they’ve done the past 2 yrs, and they are great!!

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Excellent stay

By

November 07, 2019

club

Had a great stay in West Chicago last weekend. Great room, clean n staff was superb

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Good

By

November 06, 2019

The pillows are very uncomfortable every thing else was great very friendly people

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Comfortable bed

By

November 06, 2019

The bed was comfortable and the room was a decent room. The hot tub was dirtier than expected. Could have been hotter. Felt like a warm bath. A 15 minute timer could have been longer having to get out and walk to a wall a little further than I should every 15 minutes was a little annoying when trying to relax. Other than that everything was great

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Comfortable bed

By

November 02, 2019

The room was clean and the bed and pillows very comfortable. Since there were three of us there on business I appreciated the fact that there were chairs around the first floor where we could meet to discuss business. There was an oversight about about using the credit card authorization form that had been previously sent and I failed to mention it on check in. After check out I realized my personal card had been charged and called to
Let them know. This was handled very well and quickly with great courtesy.

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Less than desriable experience

By

October 29, 2019

club

I am a huge fan of Holiday Inn and stay there often during my travels. THIS particular property was disorganized, inefficient, and lacked skills in customer service. Inoperable door lock had us locked out of our room for well over an hour, an in-room fridge that was louder than an airplane take-off, dirty shower, mismanaged reservation....and more! VERY disappointed with my stay here.

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My stay

By

October 29, 2019

club

Hotel wasn’t too bad but the bathroom could have been cleaned a Little bit better as well as the towels.

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What is necessary

By

October 25, 2019

club

This Holiday Inn met the needs of a busy traveler. Good reception and checked in quickly. Clean room. Great bed. Clean bathroom. East to check out. Great walking path to the south.

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Restful Stay

By

October 25, 2019

club

My stay was pleasant and enjoyable. I was met by the knowledgeable front desk staff who made check quick and easy. My room and bathroom was clean. The bed slept great! I would highly recommend this hotel if you ever visit the Wheaton area.

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Terrible for not telling me there would be room renovations going on right

By

October 24, 2019

Already did all this!!!!!!!!!!!! !!!!!!!!!!!!!!!!!
First we were put on 4th floor but the entire hall smelled like sewer!!!!! It was awful so we did get moved to 3rd floor only to find out in early am they were remodeling room right across the hall from us!!!! Unbelievable

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