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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 1044 reviews
87%
Recommend This Property

Ratings Breakdown

1044reviews

  • 5 Stars
    657
  • 4 Stars
    213
  • 3 Stars
    79
  • 2 Stars
    57
  • 1 Stars
    38

Great location

By

05 December 2019

platinumelite

Last minute stay. Worked out great. Clean and convenient location

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GREAT FOR BUSINESS

By

04 December 2019

Great hotel service: check in, out, room service. Very clean hotel.

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Peace of mind

By

02 December 2019

club

Had a great time, the staff was great and the place was nice, clean and quiet

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Great Stay!

By

30 November 2019

Hotel lobby and room were spacious and beautiful. Friendly staff. Great pool and hot tub, really nice rooms with comfy beds

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Clean and Comfy

By

25 November 2019

Clean rooms and comfortable bed will greet you at this hotel. It offers a free breakfast, in-room coffee and wide range of televisions channels to select from. i would recommend this hotel.

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Worked out well

By

22 November 2019

Business trip everything worked out well. Your review is much too detailed and too long. I am interested in getting 25,000 points but am not sure if it was worth the overall effort. Please make your reviews shorter and sweeter, more user friendly and less obnoxious.

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Bring your earplugs

By

20 November 2019

club

Bring earplugs for sleeping before 1:00 am as the noise from the ballroom and in adjoining hallways is not limited. And if you like natural light be sure to book a room with a window. I guess I didn't realize this was a thing; a room without a window? Except for ignoring our 11:00 pm request for quite, the staff was friendly and helpful. The room was clean and adequate. The building common areas are a bit rundown.

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Good place to stay for a conference.

By

18 November 2019

club

Even though they were under renovation, they made it as pleasant as possible.

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Comfortable

By

18 November 2019

Comfortable accommodations with bar and lounge good during the evening hours. Breakfast is ok if you can get service. After 2 days they began offering a breakfast buffet which allowed us to get food in a timely manner, but then we struggled to actually pay our bill.
The morning restaurant staff are definitely unorganized with little to no management direction.

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Room

By

12 November 2019

club

We requested a binder with menu and venue info but no one could provide one.

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Upgrades are great!

By

07 November 2019

club

This place had a sign up of all the upgrades they’ve done the past 2 yrs, and they are great!!

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Excellent stay

By

07 November 2019

club

Had a great stay in West Chicago last weekend. Great room, clean n staff was superb

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