Rated 3.8 out of 5 by 137
Rated 5.0 out of 5.0 by Ann74 Perfect location
This hotel is a perfect place in downtown Chandler!
October 15, 2013
Rated 5.0 out of 5.0 by Skeeter7 Excellent!
Crowne Plaza is my all time favorite place to stay when I visit Chandler. Even with the renovation going on, it is the same great place in the heart of downtown Historic Chandler where there is always something going on. The staff is friendly and helpful. The pool is great. There is a workout area that I haven't used yet but looks awesome also. The restaurant there serves great food. I love the Crowne Plaza and will choose this place every visit.
October 15, 2013
Rated 2.0 out of 5.0 by Renee55 Only a fair experience
We should have been informed that remodeling was in process. Our room smelled strongly of paint, so much so that we both woke up with headaches. We also inquired about where the in room refrigerator was and were told it would be an extra $10 dollars to have one. Unfortunately the ice makers were also not working in our section. When we took a shower the drain was plugged and they had to come up and snake it We also had to call for the in room alarm clock . The dead bolt on the room was also not working. I believe more attention needs to be made towards customer service in this hotel.
October 4, 2013
Rated 4.0 out of 5.0 by Thierry1020 Summary
Everything perfect except the poor quality of the breakfast compared.to other Crowne l visited either in Usa or Europe. Very poor choice, no ham, no turkey, no cheese, no smoked salmon... Just basic american breakfast for a premium price. Again coared to other Crown. THis is the level of a holiday inn express.
However, l should again say we really enjoed this place. We can survive without breakfast....
September 23, 2013
Rated 5.0 out of 5.0 by velmagar1 1night stay
We stay bery comfortable on this resort and if wee have other oportunity wee stay there
September 15, 2013
Rated 2.0 out of 5.0 by Chad86 Great Chandler Location but cannot recommend
This hotel has an ideal location to downtown Chandler. The hotel itself is very dated but does look like some renovations are in process. My stay was at best was average however I did not eat or play golf at the resort which may have been a saving grace.
The hotel offered an outstanding late checkout of 7pm for a minimal fee however this was not conveyed to the cleaning staff who cleared the room early including my unpacked luggage. My real disappointment came when it took the front desk over 40 minutes to find the cleaning person and get my belongings back which made me suspicious.
In all - average rating for an average price.
September 11, 2013
Rated 1.0 out of 5.0 by KimA99 It's a MOTEL not a resort--untrained staff--bad atmosphere
It looks and feels more like an apartment complex or large motel than a resort. The front section where you checkin is nice, but the rest is pretty bad. They're in the process of remodeling so there's dumpsters right outside the rooms, construction debris and litter scattered about, and several loud dirty talking construction guys. but even without the construction it's a disaster---I took a walk in the evening and cut thru their golf course only to find myself in a smelly, algae oozing pond created from broken irrigation lines that they've ignored. It was so deep my sandals got stuck and came off my feet and I had to search for them using my iPhone video camera light. I thought I was in a cesspool. The smelly mess was on my pants and had splashed up past my knees even. I thought it was raw sewage and reported it to the night staff who was ill-equipped to deal with it. She laughed and was patronizing. I didn't expect that kind of response. It took TWO days for someone to get back with me...I left them my shoes and pants to at the very least be cleaned but it's been 3 weeks and they've done nothing for me. NOTHING.
August 23, 2013
Rated 3.0 out of 5.0 by techdog Great location. Nice ambiance but need internet
I'm tempted to write please improve the internet access about 20 times.
If this Crown Plaza had high grade internet it would be perfect for myself and my teams that visit Chandler on business. As it is, we will probably have to start staying in Tempe where we can count on internet bandwidth for work and conference calls that we need to have on a regular basis.
Please fix the internet bandwidth and reliability here!
August 18, 2013
Rated 5.0 out of 5.0 by FlyingND Wonderful experience
Our stay was wonderful. Very clean and confortable. Staff was some of the best I've ever seen.
August 14, 2013
Rated 5.0 out of 5.0 by JerseyTexan08 Great Place
Stayed here for a seddng and what a wonderful time we had. We were there in July, in the heat. But, it was a wonderful time and the staff could not have been more accomidating.
August 2, 2013
Rated 4.0 out of 5.0 Great Location
Comfortable hotel in great location just 2minutes from vibrant shopping and restaurants in historic Chandler. All you can eat prime rib dinner is a Chandler tradition on Saturday nights.
June 28, 2013
Rated 5.0 out of 5.0 by twister Appreciate the cleanliness
Although a dated facility, the grounds and room were clean. The Ballroom was set-up and appeared to have adequate staff.
June 22, 2013
Rated 5.0 out of 5.0 Great place to stay
We had a very enjoyable stay at the Crown Plaza San Marcos. The checkin went smoothly. Our room and the service was exceptional. A.J.'s for breakfast was efficient and friendly. The pool was very-well kept and very much needed to refresh ourselves in the heat. We highly recommend staying at this property.
June 8, 2013
Rated 5.0 out of 5.0 by Sam1T Very romantic place
They say “Splendor is in maintenance” . San Marcos is a very well maintained place. Good landscape and very friendly staff.
June 4, 2013
Rated 5.0 out of 5.0 by adsangster Exceptional Service!!!
I really felt comfortable here, the staff was very inviting and the service at the bar and restaurant was great! There's a lot this hotel had to offer! I enjoyed my stay, THANKS!!!
June 2, 2013
Rated 3.0 out of 5.0 by afish678 Nice room and location, bad smell
All was as described with the room and location. My main complaint was a smell around and in the room of raw sewage, I talked with the day shift manner and he said they would look into it. After two days no change, in smell.
May 27, 2013
Rated 4.0 out of 5.0 by ChuckLaura Dog Friendly
What a nice place to stay with a pet. The grounds are very nice for walking with my dog. It was comfortable and quiet.
May 21, 2013
Rated 1.0 out of 5.0 by FrankV Outrageous Incompetence
I am profoundly disappointed in this resort as well as IHG. I reserved my room almost a month in advance and in order to receive the rate listed I was required to pay for the room in advance, which I did with my wife's Visa. Upon check-in I was asked for a credit card to cover incidentals at which time I provided my debit Master Card. To my surprise, on the final morning, the statement slid under my door reflected not only incidentals, but the room charges as well. I contacted the front desk and was informed that the room was not paid for in advance, at the discretion of the resort. I informed the front desk manager, Sean that I had intended my debit card to only be used for incidentals. He told me that nothing had been charged to the card and I could provide another card when I checked-out, which I did. However, the next day I received notice from my credit union that they were charging me a courtesy pay due to insufficient funds. Come to find out that although my debit card wasn’t charged a three day hold was put on the funds and not removed. To this point this is all just a misunderstanding and I called the front desk of the resort and spoke with Sean again. After a short discussion on who was responsible he agreed to credit me back for the $29 courtesy pay incurred at my credit union and call my credit union and have the funds released immediately as to not incur any further overdraft charges. It is now the second day since check-out and the funds are still being held, I have incurred yet another courtesy pay for fuel I purchased on my trip and there has been no credit back.
April 30, 2013
Rated 4.0 out of 5.0 by Lolie wonderful staff
I always enjoy my stays here at the Crowne Plaza. I would however, love to see that all rooms will in the future be equipped with a small fridge and microwave.
For the dollars spent on these rooms I feel that this should be in all the rooms.
April 21, 2013
Rated 5.0 out of 5.0 by InLove Anniversary Stay
My wife and I wanted a small getaway in town and found the Crowne Plaza San Marcos Golf Resort. The staff was accommodating and very friendly. The room and grounds were very nice which made our stay a great experience.
April 19, 2013
Rated 1.0 out of 5.0 by ImpressedNOT Out of date
Scary room, very old and out dated. So many nice hotels in the area, this place was just a bad choice. The golf course looked average and I played at Papago the next day with a much better view of the area.
April 16, 2013
Rated 4.0 out of 5.0 by FDavidW Good value property in Chandler, AZ
When I booked my trip I thought I was getting a Crowne Plaza room at a nice price with a golf course nearby and close to Scottsdale where I would eventually go to attend a conference.
I was pleasantly surprised to find a facility that was more than worth the room rate and as I found out later when I asked what Chandler was known for, a unique history as well. Chandler was known for Ostrich farms and has an annual day where there is a parade of Ostrich's down the main street. I was told that the hotel and golf course were the first in AZ built as a resort in the early 1900s...the property has kept up nicely through the years and my only suggestion is that they put a brochure in each room that describes the history of Chandler, AZ and the history of the resort.
April 16, 2013
Rated 4.0 out of 5.0 by GCMO Great for downtown Chandler activities.
Hotel was very nice. Golf course was adequate but greens were shaggy.
April 14, 2013
Rated 5.0 out of 5.0 by BernConn Wonderful Experience
After working at the golf course 50 years ago, I was able to come and stay at the San Marcos. Gave me many great memories even though the people I knew back then were no longer around. It was a great time, enjoyed the golf course, people and hotel. My wife enjoyed it so much she wants to come and spend the winters in the area.
April 8, 2013
Rated 5.0 out of 5.0 by tmorrison 2 days of privacy
We arrived on a busy weekend. The staff was very friendly. Got to our room with a private patio. So quite and private, we left the sliding glass door open most of the time. Great Hotel.
March 31, 2013
Rated 4.0 out of 5.0 by ras1 lacking in efficiency
When I arrived the front desk was polite however, they gave me a key to a different room then they told me to go to. When I went back the person at the front desk acted like I was trying a scam or something. I was given keys to 165 but told my room was 207. When I went to the pool there where dirty towles everywhere but no clean towles anywhere. I went to the front desk to ask for some and was told they were aware and some would be right out. 40minutes later the towles arrived. That evening I had a dinner reservation and was going to iron my shirt however there was no iron. I called the front desk and they said they would send one up. 20 minutes later I went to the front desk to ask if they could just give me one. They could not. another 20 minutes later the iron showed up. I was late for my reservation. These are simple customer service issues that could be fixed and create a much more enjoyable experience.
Tere also was a large wet spot on the carpet next to the bed.
March 26, 2013
Rated 2.0 out of 5.0 by Jackey43 Not what we'd expected
We booked with San Marcos for our conference stay and found the hotel to be not as well kept as the pictures implied. The workout area was grossly lacking. For the money we could have found nicer places to stay.
March 7, 2013
Rated 4.0 out of 5.0 by mel61 clean and comfortable bed
The rooms were clean and upkeep of the grounds was very nice.
Front desk was very nice with wonderful service.
February 19, 2013
Rated 1.0 out of 5.0 by sunnylady awful experience
Please look at my room report. I stayed there 2 years ago and loved it. Recommended it then to a lot of friends. This time it was a nightmare. Terrible service, Terrible food, room was without heat, clock did not work, they replaced it with one that didn't work either, took 2 hours to respond to a service call, wallpaper falling off the wall, double the price from 2 years ago, pool unheated, the worse part, no one listened nor seemed to care.
On the positive side? The beds were comfortable, and our dinner server was wonderful..
February 10, 2013
Rated 2.0 out of 5.0 by Rogginator Good location but always issues with facilities
I have stayed at this hotel 3 or 4 times in the past year. I have always traveled here with at least 1 other coworker, generally 2 or 3. I continue to stay here because of the location and the excellent restaurants & bars within walking distance of the hotel. Unfortunately, someone in our group has had issues with the facilities during every stay. At least 1 person in my group has had to change rooms because of problems with the HVAC system (A/C inoperable during the summer heat or the heater not working during cold nights) or card readers every time. During my last stay, I woke up in the morning and it was below 50 degrees in my room and the alarm clock did not work. Occasionally one of the elevators has been inoperable. This can be a hassle when there are only 2 lifts and they are far apart from each other. The staff has always been very helpful in remedying the situation. My coworkers have received Priority Club points after complaining of problems, but only when they specifically asked for them. The rooms are always clean and the bathrooms have the necessary items. Generally I would leave this response in an after-stay survey, but I am never sent one after staying here.
January 23, 2013