Rated 4.1 out of 5 by 715
Rated 2.0 out of 5.0 by G8torGal Needs updating
The negative: "tired" mattresses and pillows, rickety furniture, musty smell, toilet that threatened to overflow with every flush.
The positive: excellent shuttle service and nice staff.
May 31, 2016
Rated 5.0 out of 5.0 by analyticsdude23 Great View from every angle
Enjoyed staying here due to the view of the Charleston harbor. Dining in the top floor restaurant is a must.
May 29, 2016
Rated 3.0 out of 5.0 by Verified Reviewer Disappointed
I've stayed at the hotel in the past and was pleased; however, this time I was not. The beauty of this hotel is the "view". I did not get one. It was bad. It was hot in the sink area which is outside the shower area. We had to turn the air conditioner up to try and cool it off freezing the other people. There was no fan in the bathroom and water stood in the shower. Plus we heard people in the room next door. The price was also high in comparison to other places. Could have stayed downtown for a little more.
May 27, 2016
Rated 2.0 out of 5.0 by Cindy1211 Disappointed
I've stayed at this hotel other times and it was good; however, this time I was not happy. First, I felt it was overpriced. Second, I don't think this hotel was full based on what I was hearing during check-in. So for all the possible views, we get a dirty field. The water in the shower did not drain. In the morning, we heard all kind of noise from the room next door. We wanted to put a do not disturb sign on the door, but we don't have one. It was hard getting into the hotel. One thing I did like was the breakfast, it was actually great.
May 25, 2016
Rated 5.0 out of 5.0 by Verified Reviewer Staff were great
Front desk staff were friendly and attentive. Shuttle to downtown was very convenient. We did not have to drive into town and search for a parking space. The shuttle drivers were excellent, and provided information about the area.
May 25, 2016
Rated 2.0 out of 5.0 by Demariet55 unhospitable service, poor communication, comfy pillows
desk did not give enough info about buffet ticket and breakfast location. Restaurant had a sign saying “closed” where they wanted us to sit, and hostess didn’t apologize for the mistake, and waitress was rude. ...
May 16, 2016
Rated 5.0 out of 5.0 by L.Gene excellent staff, very friendly and professional.
I was in the Charleston area for work and stayed at this hotel. It is very convenient to the project. The hotel is very easy to access. The property is very clean and has anything you could want in a hotel It has a restaurant and bar. The food is good and and a good variety to choose from. This property is close to downtown and shopping. They have a shuttle that takes you downtown and brings you back. If you decide to stay downtown after the shuttle stops running they have arrangements made with reputable taxi services for a very reasonable fee.
May 14, 2016
Rated 3.0 out of 5.0 by ashylove Terrible Customer Service but Beautiful View
The rooms were fantastic and clean! The view was great and close to everything in Charleston! We had some slight problems but they are being addressed by the IHG company.
May 14, 2016