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Rated 4.0 out of 5 by 289 reviewers.
Rated 5.0 out of 5.0 by Great staff and comfortable room The staff on our day of check in were the epitome of "southern hospitality".They gave us great tips on things to see and do.The view from the restaurant was beautiful and the food was good(I loved the shrimp&grits).There were 4 adults in our room and we didn't feel cramped.Loved the free shuttle! April 21, 2014
Rated 4.0 out of 5.0 by Holiday Inn inCharleton The location is great but parking a lot needs work. April 20, 2014
Rated 1.0 out of 5.0 by Old and Tired Not me, the hotel! This hotel has lots of potential that is being wasted mostly by a staff that doesn't care. We reported an issue with a running toilet 3 different times and it was never corrected. Continental breakfast was coffee only and it ran out every day. They let you go up and get coffee from the restaurant, but that was on the top floor and we were on the 10th. Rode the elevator down every morning to get coffee to find they were out then back up to the top to get it from the restaurant, which was apparently how the staff was getting it. Idea: make two pots so that you have a backup in place! The running toilet and the coffee runs ruined a reasonably nice facility. Location was also problematic as getting in and out of parking lot in the midst of high speed, high volume traffic was interesting to say the least. There may have been somebody who cared about guests, but we didn't find them in the four nights we were there. April 17, 2014
Rated 5.0 out of 5.0 by Very friendly and helpful staff We were in town for a bachelorette weekend, and the whole experience was awesome! Everything was made so simple from making reservations to changing them to adding rooms. The staff was so friendly and helpful throughout our entire stay. I would definitely stay again and recommend to my friends. Also, the view was awesome! April 7, 2014
Rated 5.0 out of 5.0 by Comfortable room We were in town for my appointment at MUSC and the room we had was very comfortable and quiet for what I needed. We stay at this hotel at least five times a year for my visits to MUSC. April 7, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and great service. The room was great and the rooftop restaurant had wonderful food and service. I would definitely stay there again. April 7, 2014
Rated 5.0 out of 5.0 by Excellent This is the fourth time I have stayed at this specific Holiday Inn. Everyone is helpful and friendly. I have recommended it several others. April 3, 2014
Rated 5.0 out of 5.0 by Made our top 3 list for a comfortable sleep! Thanks for the shuttle service to the downtown core. Great drivers and on time. March 31, 2014
Rated 3.0 out of 5.0 by Plumbing I had called to ask for a late check out and the customer service attendant was most agreeable. Then 30 minutes later the toilet ran over. It even ran into the entrance way. The custodial helper came quickly and was most apologetic. He quickly got the toilet to stop flooding over and then returned with a vacuum to remove as much water as possible. He explained he would return when we left and wash the carpet and it would be ready for tomorrow. That was good for the next customer, but it did not help us with the need to have a late check out. Therefore we packed up and went down stairs. The attendant on duty had no interest in our experience. We sensed her only concern was to get rid of us. I realize things happen and I know you did not plan this. Unfortunately, the attendant's attitude left me with an uncomfortable feeling toward your hotel. March 29, 2014
Rated 5.0 out of 5.0 by Great Location Excellent location to downtown and the beaches. Free parking if traveling by car & free shuttle to downtown. Great value for your money. March 28, 2014
Rated 5.0 out of 5.0 by Great Stay This hotel is an older structure, but has been treated well. The staff was spectacular, and our stay could not have been better. We will definitely be back! Randy and Cindy March 20, 2014
Rated 1.0 out of 5.0 by My stay Rooms are old. Can not go balcony when that's the very thing that attracts the hotel . I have visit this place when it first open what a nice place . But not the same for the price they change not worth it. We checked out after the first nice. Staff was very nice! March 17, 2014
Rated 5.0 out of 5.0 by Great Value and Service We stayed at this hotel for 8 nights and were very pleased with everything. Our room was clean, the bed was comfortable, and the view overlooking the water was terrific. Our accommodations included having a hot breakfast buffet every morning in the rooftop dining room, which also overlooked the the water! We found the staff throughout the hotel to be especially pleasant and helpful. From the front desk clerk JOSH, to the shuttle driver, and the maintenance worker who found us a box to ship our packages back home! Jo the nigh time waitress in the dining area was terrific. We thought she was one of the best waitresses we ever had! Pleasant, efficient, accommodating. Loved her!!!! If we ever go back to Charleston, this is where we'd stay again. Great big thank you to all the staff! March 12, 2014
Rated 3.0 out of 5.0 by I would recommend this hotel The location is excellent and the roof top hotel provided great service. Free parking and wi fi were appreciated. I was disappointed that although the hotel rooms have a balcony access was restricted. The bathrooms had poor ventilation which caused it to have a mildew smell. The air conditioning made a horrible noise but I tolerated it for temperature comfort. The bathroom should have a separate light than the area with the mirror. Overall I enjoyed my stay just felt that the room wasn't worth the price. March 12, 2014
Rated 5.0 out of 5.0 by Love this hotel Been coming to Charleston for years and have stayed in many hotels. Have watched this hotel evolve from good to excellent, and also just plain fun. I consider it the best all-around value in Charleston. March 8, 2014
Rated 4.0 out of 5.0 by Cahrleston favorite Great hotel for the price and free shuttles to the historic district. Great food and view from the restaurant at the top of the building. February 28, 2014
Rated 4.0 out of 5.0 by Nice staff This was our second stay at the Charleston HI-Riverview. Again, the staff was very helpful and courteous. Tamara, the bartender was very pleasant and fun! The view from the restaurant is tremendous! But this two night visit did not compare to our visit in January, 2014. The 12th floor room was not as nice and was not as comfortable as our 9th floor room. February 24, 2014
Rated 5.0 out of 5.0 by Great Staff The staff was very knowledgeable in all aspects of destinations and specific locations for exhibits and tours. The dinning staff were most pleasing and provided answers to all food order questions. February 14, 2014
Rated 5.0 out of 5.0 by Besy Stay I have stay at many places, but my stay here was the best ever. I will stay there again when I come back. February 12, 2014
Rated 5.0 out of 5.0 by Josh Josh should be a manager instead of clerk. His attention to detail is superb. View always incredible. Open balconies. February 2, 2014
Rated 5.0 out of 5.0 by Good Location !! Excellent Staff !! As a Gold member, check-in staff recognized the status and got automatic room upgrade. Breakfast buffet was excellent. January 21, 2014
Rated 5.0 out of 5.0 by Comfortable & Convenient I love this hotel! It is in the best location for my needs. I have a child attending college in Charleston, and have to spend the night on occasion, for events, pick-ups, drop-offs, etc. While it is a bit expensive (even with a discount), there's not anywhere else I'd rather stay. The restaurant and room service food is fantastic! The rooms and beds are great and very clean and have great views! January 16, 2014
Rated 5.0 out of 5.0 by What a great place to stay and have fun If you pass this hotel you have missed a great place. They are the best. January 7, 2014
Rated 4.0 out of 5.0 by Vacation The hotel staff was very nice and helpful! We arrived early and our room was not ready but we recived a phone call when the room was ready. Love they offer free shuttle service to downtown Charleston. January 5, 2014
Rated 4.0 out of 5.0 by nye stay for wife birthday Overall was good. The bed was confortable. Nice view from the room. Bathroom a little outdated. The only disappointment was the restaurant. Despite the nice skyline view, breakfast was horrible. Food quality and preparation was very poor. Food cold and dry and the hollandaise sauce was like runny scramble eggs... Would stay there again but not eat there again. January 5, 2014
Rated 4.0 out of 5.0 by Good value Came to Charleston SC for New Years Eve with friends and have stayed here before. I was disappointed with the cleanliness of the shower in our room. It was not cleaned as the shower had a wad of long hair stuck to the shower wall. The time before when I stayed here all was clean. The shuttle to the Battery was very conveint didn't have to worry about parking. Will give this hotel another chance but will check room out closer before excepting. N.C. January 4, 2014
Rated 5.0 out of 5.0 by Great service in the bar! Jo the server in the bar is the best!!! Friendly, hard working and a great person! January 4, 2014
Rated 5.0 out of 5.0 by Happy We were very happy with our stay here. The hotel was very close to the downtown area. January 2, 2014
Rated 4.0 out of 5.0 by Great time with a Wedding Party We had reservations with a wedding party. The rates were great and the rooms we very nice and clean. The staff could have been friendlier, but in their defense they seemed fairly busy most of the times. Bar and cocktail waitress were very attentive and friendly. The only complain we had was that the wedding party asked to be put together and not one of the rooms were on the same floor. As for everything else it was an all around good stay. December 18, 2013
Rated 4.0 out of 5.0 by Clean comfortable room. Great place for a party! Attended a company party here. Room was very clean. comfortable bed. Great view. Very good breakfast buffet. Good value. December 15, 2013
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