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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: CHARLESTON
  • Distance From Hotel: 7.0MI
  • Local time zone: GMT-05:00

Check In: 3:00 PM Check Out: 12:00 PM

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:7
  • Parking
  • Service Animals Allowed



  1. English
  2. Japanese

Pet Policy

Pet Policy

We welcome your pets under 50 lbs, there will be a fee of 25 USD,per pet, per night, and we do have designated floors for your convenience. Hence some room types may not be available.
Pet fee amount  25.00  USD  per night



  • Car Parking Available
  • Free Ground Level Parking for guests of hotel.


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas



  • Hotel renovated inFebruary 01, 2011
  • Total number of rooms:150
  • Total number of suites:20
  • Total number of rooms with only one bed:72
  • Total number of rooms with only double beds:78
  • Total number of non-smoking rooms:107
  • Total number of rooms for the physically challenged:7
  • Interior corridor
  • Total number of floors:6
Welcome to the Holiday Inn & Suites Charleston West, the perfect hotel solution for business and leisure travel to West Virginia's capital city. Conveniently located near downtown Charleston and the WV State Capitol Complex, our hotel is easily accessible from I-64, I- 77 and I-79. Located at the Charleston Conference Center, the Holiday Inn & Suites Charleston West provides guests and meeting planners with everything needed for a quality event. Our Convention Services team is ready to assist with
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Welcome to the Holiday Inn & Suites Charleston West, the perfect hotel solution for business and leisure travel to West Virginia's capital city. Conveniently located near downtown Charleston and the WV State Capitol Complex, our hotel is easily accessible from I-64, I- 77 and I-79. Located at the Charleston Conference Center, the Holiday Inn & Suites Charleston West provides guests and meeting planners with everything needed for a quality event. Our Convention Services team is ready to assist with catering needs, meeting space requirements and hotel arrangements for meetings, conferences, weddings and much more! Our new indoor recreation complex provides hotel guests with a luxurious indoor pool and hot tub, state-of-the-art fitness center and sundeck with outdoor fireplace and grill. Our restaurant and lounge is a relaxing choice after a day of work or play and be sure to catch our Comedy Zone comedy club each weekend for on-site entertainment. The Holiday Inn & Suites Charleston West offers free Wi-Fi (wireless high-speed Internet) throughout the hotel's public spaces as well as guest rooms and a 24-hour business center for keeping in touch with family and friends or work needs. With a complimentary shuttle to/from the hotel to Charlestons Yeager Airport (CRW) and to local dining and shopping, our hotel provides all the services and amenities for the perfect stay. Let the Holiday Inn & Suites Charleston West show you everything the Mountain State has to offer!
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Located in the heart of the Kanawha Valley, our newly renovated public meeting space and public areas offer the best in amenities and features. Our brand new indoor recreation complex is the perfect place for fun and relaxation. The complex includes a new indoor pool with wading area, hot tub and state-of-the-art fitness center. Take a break on our outdoor deck with large fireplace/grill.

Guest Reviews

Rated 4.2 out of 5 by 340 reviewers.
Rated 5.0 out of 5.0 by great service Everything about the service was great from James at the time of my reservation, to check in with Joey to breakfast when Richard stopped to visit. February 2, 2014
Rated 5.0 out of 5.0 by Perfect stay This place rocks. The rooms have been recently redecorated and are very attractive and comfortable. Front desk was extra courteous--she offered a ground-floor room for me and my service dog without my having to ask. All the staff were very hospitable. I'm not a fan of the breakfast in this category of hotel (wish they'd just skip it and reduce the rate), but this was above par for the field. I'm impressed. January 30, 2014
Rated 4.0 out of 5.0 by charleston wv nice rooms, wish they had room service but shuttles were a nice plus January 29, 2014
Rated 5.0 out of 5.0 by Great service overall Loved our stay at the Holiday inn Express. Staff made our stay comfortable during our brief sttay. January 29, 2014
Rated 5.0 out of 5.0 by great experience I really enjoyed my stay. I came into the Charleston area for the Auto Show and needed a hotel to park my truck while at the show. The Holiday Inn Hotel chain is always my Hotel of choice but they can't always accomodate me. Julie and Nancy in sales were terrific!!! I was treated like a V.I.P. Even the front desk, maintainence and the shuttle driver took really good care of me. It made my stay there very comfortable. January 28, 2014
Rated 5.0 out of 5.0 by A very good overnight stay All employees I met upon arriving, during our overnight stay, and checking out were very friendly and helpful, . Desk clerk acknowledged I was an IHG customer and thanked us for being so. Our stay was for medical tests to be taken next day and was close to the medical center. The hotel is in a good location being so close to civic center and towncenter. Thank you very much for a nice experience in your area being that we are not from the Charleston area. Your welcoming and cheerful attitude were greatly appreciated. January 27, 2014
Rated 5.0 out of 5.0 by Comfortable rooms I have been staying at this hotel for several months and have truly enjoyed everything about my stays from the room, breakfast, location, and especially the staff. There is nothing they will not eagerly help you with if you have a problem or just a question. And last week, they added larger and very comfortable new pillows. I am a large man and almost every hotel I have been staying has the small pillows. Finally I can look forward to a pillow that is "my" size. Thanks HIE staff!! January 26, 2014
Rated 5.0 out of 5.0 by Great Stay really enjoyed my stay. even with the water situation they still made my stay very lovely. the hotel was cleared to use the water in the building but they still provided us with bottled water. January 23, 2014
Rated 2.0 out of 5.0 by Not at this location again. Local water crisis not withstanding. 5th floor room as not being cleaned properly. 2 night/3 day stay. Upon arrival, light switch just inside door smeared with something and was never cleaned. Bath floor under counter was filthy upon arrival and was never cleaned properly. Upon arrival, bits of paper and other debris on carpet and was never vac'd properly. Room coffee service left dirty and not replenished after my first night. Aged Facility Though renovations were underway, elevator service was very bad. Very cold weather likely cause major water leak that flooded several occupied 1st floor rooms, though this did not directly affect me. After local water crisis, no effort to stock occupied rooms w/bottled water. January 17, 2014
Rated 5.0 out of 5.0 by Affordable, clean place to stay The hotel has undergone updates that have helped to freshen up the appearance. Rooms are clean and comfortable. The pillow cases are marked - firm, soft, etc. with plenty of options to choose from, which helps to ensure a more restful night of sleep. January 14, 2014
Rated 3.0 out of 5.0 by water problem Hotel has had three water problems in the past month by staff's admission. Contengency plans should be better developed as a result. January 13, 2014
Rated 5.0 out of 5.0 by Very comfortable place to stay The hotel has a wonderful staff from the front desk to the breakfast personnel. The location is so close to everything that we are able to walk to any place we need to go. The room is nice and always clean when I return from work, And the internet speed had greatly improved and is easy to gain access. I really look forward to staying here each week. January 12, 2014
Rated 4.0 out of 5.0 by Nice, Convenient Hotel Hotel was under renovation when we arrived so we expected some slight inconvenience. The only true issue was the operation of only one elevator which was a bit annoying but not a huge deal for us. The room was mostly clean but the front of the bathroom vanity looked as though it hadn't been wiped down in quite a while. Beds were comfortable and the room was reasonably appointed. The heat was very inconsistent probably because the thermostat was across the room. The bigger negatives were that housekeeping staff knocked on our door not once but twice on a Saturday morning--the first time before 9 am and the second time before 9:30 even though checkout was at 12. Also, I had an issue with the blow dryer so I contacted guest services who told me someone would be up to take care of it immediately. I waited for quite a while then I finally finagled with the cord and outlet for several minutes and managed to get it to work long enough to get my hair dried. No one ever came to address the issue in the 1 1/2 hours that followed the call. January 11, 2014
Rated 4.0 out of 5.0 by Comfortable stay, but . . . . All in all, our stay was just fine. We have stayed at this same hotel a number of times on our drive from Chicago to the Carolinas. Our room was comfortable, the service was good, breakfast was good - as always. But this stay had a new feature. We were in a room marked by a plaque on the door as Handicapped. There was a button next to the door, with instructions to press it for 5 seconds. The key card would not work in the door until we had pressed and held this button as instructed. When the button was pressed, the fire alarm went off in the room, and continued to blare until we stopped pressing the button. This was pretty startling to whoever was in the room until we got used to it. We will continue to stay in this hotel in the future - the location is great - but next time, if there is a buzzer on the room door, I'm going to ask for a different room. :-) January 8, 2014
Rated 5.0 out of 5.0 by Good location, staff uninterested My sister and I stayed at this Holiday Inn for two reasons, one is I am a IHG member and I like getting the points. Two, we were going to a concert and the hotel is within walking distance, so that was a plus. It was full that night, I am assuming from the concert. There were two girls working the check inn. As I was checking inn, they weren't looking at the people that were checking in, they were just rushing through and trying to hurry and get us out of the way. Not very professional at all. One clerk stated since I was a Gold card member I got to choose 3 bags of chips. Really? That was my only odd experience, the rest of the stay was pleasant. January 6, 2014
Rated 2.0 out of 5.0 by So so stay The room itself was fine. Not the cleanest and a stain on the wall, but dark and quiet. The hotel lools quite rundown from the outside, but inside is better. Breakfast is so-so -- second day juice was like water. My problem was that I stayed when the hot water system was being upgraded. No one told me this when booking or when I arrived, so essentially I had cold showers. And when I mentioned this, I didn't get an apology or offer of compensation. The desk person just said she would call maintenance. I think you should get 50% off if there's no hot water -- it's one of the essential elements of a good hotel stay, and the staff response to my mentioning it was underwhelming. January 5, 2014
Rated 1.0 out of 5.0 by Cold water, poor breakfast etc The water was cold. I was NOT made aware that the water system was being repaired / replaced when I booked or when I arrived. This is the sort of thing that should get you a reduced rate. I'm not even sure if this really the reason, because the front desk person called maintenance as I was leaving to report it. But maybe the staff didn't know either. This staff person (Sunday Dec 29) didn't say sorry for the lack of hot water or offer any compensation. The men on the front desk Friday and Saturday were friendly. The Sunday morning woman was terse. Orange juice on second day was watery. Stain of some sort on bedroom wall. January 4, 2014
Rated 3.0 out of 5.0 by Great Location...but Location of hotel is great, but staff and condition of hotel leave a lot of room for improvement. Would not stay here again December 12, 2013
Rated 2.0 out of 5.0 by Staffing needs CUSTOMER FRIENDLY when checking out! James was great when checking in and recognized me as a rewards member. The lady when checking out was rude and did not say thank you! December 11, 2013
Rated 3.0 out of 5.0 by Average room & good service The room was no different than a room I had the next night in a chain motel. Way over-priced for the value. The breakfast was mediocre..cold gravy and greasy bacon. The OJ was watered down. The staff was friendly. If the room was about $60 cheaper would have been more of a value. The only real plus was the closeness to the civic center December 11, 2013
Rated 3.0 out of 5.0 by Nice rooms, close to mall and civic center BUT....... The room was nice and clean other than a garbage can that still had garbage in it from the previous night. I'm not to picky, I can tolerate that. When we check in the staff was wonderful, very friendly. We stayed there to go shopping and to a concert. After the concert approx 11:30 pm, I called the front desk to see if they could recommend a restaurant that delivers because with it being Charleston, that town does not have the best reputation and I didn't want to be out that late with my daughter. The gentleman that answered the phone was completely RUDE. Was a smart mouth punk. Then he hung up on me. Well, me being the southern, polite country girl that I am, I went to the front desk and confronted him. He was even more rude in person. Because of him, I will not go back and will not recommend that hotel to anyone. December 11, 2013
Rated 5.0 out of 5.0 by Great staff! We stayed there the night of a Jerry Seinfield show at the Municipal Auditorium. It was close to the auditorium and we had planned on walking there and back from hotel. It was raining cats and dogs and hotel sent us and others in a shuttle van to auditorium. All staff were very friendly and helpful in every way. Will definitely stay there again and have already recommended to others. December 10, 2013
Rated 5.0 out of 5.0 by Outstanding Front Desk Service This was the Holiday that we wanted to stay at but in error had made reservations at a different location. I was using IHG Rewards and James at the front desk helped me in getting my reservations switched to this location. Our rooms where clean, beds comfortable and the staff where so friendly and helpful! We will use this facility again! December 10, 2013
Rated 5.0 out of 5.0 by Hotel is great. While having stayed in multiple other Charleston, WV, hotels, this is the first time I stayed at Holiday Inn Express. I found it more than I anticipated. The room was nearly immaculate and my night's rest one of the best I have encountered while traveling. A small amount of road noise due to the location is the only negative there was and that did not interfere with my rest. I stayed two nights and found the staff exceptional and the atmosphere great for the range of services they offer. Will definitely stay again! December 9, 2013
Rated 2.0 out of 5.0 by Poor overall experience Were given a room initially that had not yet been cleaned as bed was unmade and there were pills left on the bathroom counter near the sink. Given another room but toilet was stopped up. Called desk and they brought plunger for me to us rather than doing it for me. Asked evening manager for local eating establishments and was told there were some in nearby mall area but only pointed in direction of mall ...not very helpful and not hospitable. Overall the worst experience we have had at a Holiday Inn Express despite numerous stays at others over the years. December 6, 2013
Rated 2.0 out of 5.0 by Bad night I had a bad night, cold and flu plus the AC unit wasn't working properly. Very noisy, cold air and even the staff person wasn't capable to fix it. All of that after midnight. A bad night. December 1, 2013
Rated 3.0 out of 5.0 by Very Outdated Worst Holiday Inn I've stayed in. Hotel, although clean, was very outdated. Not nearly up to Holiday Inn standaeds related to bedding, blankets, linens. Parking, although free, was terrible - very limited. There was no heat in the bathroom, which was on the opposite end of the room. There are many other better choices in downtown Charleston. November 25, 2013
Rated 5.0 out of 5.0 by Love the in-room microwave/refrigerator I like to travel with my own home cooked meals that are healthier and less expensive, so having the microwave and refrigerator in the room is a real plus. I'm sorry someone had broken the little door off the freezer because I either had all frozen food or all just refrigerated food. My celery got ruined because it was frozen, but my frozen food thawed and I had to throw some it out. (I changed the refrig. temperature so everything wasn't frozen.) Otherwise, 134 is a great room - quiet and away from traffic, yet you don't need to use the elevator. Perhaps a little small, and dark. Every room in that hotel is now too dark, and much of that is caused by the decor and closing off the windows. The chairs in the room aren't as comfortable as they used to be, but better than some other hotel chains. I do think Charleston has the most friendly staff of any hotel. November 24, 2013
Rated 4.0 out of 5.0 by Great location Perfect for attending functions at the Civic Center, or for doing a little shopping - all are within walking distance. I didn't have to get into the car until I was ready to head for home. November 24, 2013
Rated 5.0 out of 5.0 by HIghly Recommended I am very satisfied with the staff, the accommodations and cleanness of the room. It is a very comfortable environment and in a convenient location. November 18, 2013
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