 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
|
Nice stay
ByTree71
May 22, 2017
Clean room, nice amenities, business trip, would stay again at this hotel, encountered no problem during my stay
Friendly
ByJunebug
May 22, 2017
Nice place except for being by train tracks. Heard train a couple times in the evening , but all in all a good place.
Very friendly staff and nice pool
ByBill
May 19, 2017
We were traveling to Charleston, WV to visit our son who lives close by. We have a small dog and needed a pet friendly hotel. Pet friendly hotels are hard to find in the Charleston area and we needed it to be close to our son. We thoroughly enjoyed our stay at this Holiday Inn. The staff was extremely friendly and helpful. One of the most friendly hotel staffs we have come across in years. The hotel was very accommodating for our pet. The pool was pleasant. The dining room breakfast staff were friendly and accommodating since we were a little late for breakfast. The chef made one of the best omlets I've had in years even though we were late. One downside was that some of the dining room booths were too exposed to hotel guests walking close by. My wife and I could not think of any other complaints. We will be staying there again when visiting our son.
Great but don't eat there
ByBoozer13
May 19, 2017
Everything was fantastic about this hotel stay! But the restaurant staff that we encountered was not only unfriendly, I'm professional but downright rude
Excellent hospitality and Pet Friendly
Bywvgals
May 19, 2017
Excellent stay with friendly staff. Pet friendly hotel, Clean room, lovely patio for leisure if you don't want to use the pool. Would definitely stay again.
Pet-friendly, great staff
ByRose
May 18, 2017
We were pleased with our 3 night stay at this hotel. Pet-friendly was on the top of our list. Nice room, excellent staff (every person we encountered was helpful and friendly). The salt water pool and hot tub was a treat. The Civic Center was an easy 5 minute drive from this hotel. I felt very safe walking my dog on these grounds after dark. Hubby loved the mattress and we both liked the pillows in our room. Parking lot was large and well-lit at night. Would definitely stay here if we visit in the future. Only problem we encountered was with the wifi, I was unable to connect with my Chromebook. I did not notify the front desk as this was not real important to me, so I did not give them an opportunity to assist with this.
Charleston stay
ByLorrie
May 17, 2017
From the time I walked in the door until I left in the morning very great
May 2017
ByTraveling Va
May 17, 2017
Upon check in our room was not ready. We were told it would be 2 hours before the carpets dried (pet room.) They offered another room which did not have the king size bed the we requested on booking the room. We took the other room which had a kitchnet and we got free breakfast for the trouble with the room. The hotel was quiet and the bed and pillows were outstanding!!! We are staying again this weekend on our way back home. Would definitely recommend!!!!
Nice hotel
ByBwwinter
May 17, 2017
Just passing through and found a very nice hotel. Noce room, nice pool.
Great for a night
ByJEB1234
May 16, 2017
Just needed a quick place to stay while traveling across the country. Very friendly staff, easy check-in despite no reservations, and an overall good experience
Average stay at this hotel .....
ByMountainDeb123
May 15, 2017
We usually have a great experience at Holiday Inns, but this hotel left us disappointed. We were greeted as valued members, but disappointed we didn't receive a special little goodie bag as we've come to expect. Our room had the bare minimum of coffee supplies and only one coffee cup -- no decaf option. As there was a large banquet going on, staff at the restaurant were slow, and the seating arrangements was odd and offered little privacy.
Great Stay In Charleston
ByRKHodge
May 15, 2017
Had to book pretty quick and wanted a full service property. The value here hit the mark, great property at twice the price. Last minute trip for business, and this hotel made the trip livable and actually relaxing.