 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.5
90%
Recommend This Property
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Great Hotel, Clean and Friendly
ByStevo406
August 08, 2016
I recently stayed at the South Charleston Hotel Inn and Suites, and was impressed with the cleanliness of the outside of the Hotel and the inside as well. The staff was very courteous and they instructed me on the internet password and everything I needed to do some work that evening. I found a nice restaurant only a few hundred feet away and walked there for dinner.
My room was clean, and the bed was very comfortable.
I really enjoyed my stay at this Hotel. I would recommend this Hotel to others passing through this area. It is a very good value for such a nice Hotel.
Extremely disappointed
ByUnhappy_Member_13
August 08, 2016
We have stayed at this hotel in the past with a very pleasant experience. Unfortunately this time we did not have that same experience. The person at the counter the night we checked in was incredibly pleasant and helpful. However the morning staff was the exact opposite. As IHG Rewards members we have always been treated very well and we were shocked at what occurred this time. My husband and children went down to get complimentary breakfast as we had done many times in the past. It is a big selling point for us in staying at Holiday Inn hotels. Imagine our shock and surprise when my children were approached and made to PUT THEIR FOOD BACK! They were told that they needed a "complimentary breakfast card" and if they didn't have one they would have to return their food to where they got it unless we wanted to pay for it. Pay for complimentary breakfast??? There are several problems here. First, my children were humiliated and embarrassed. Second, we have never been told we had to pay for complimentary breakfast. And three, how unbelievably unsanitary to have someone take food back off their plate and put it back for others to take and eat!!! I went to the front desk to inquire what in the world was going on and was treated so rudely by the person at the desk. He was upset that we interrupted his conversation with his co-worker and let us know that with his attitude. He told us that because we were IHG Rewards members and used points to pay for a portion of our room we were basically out of luck. He told us that we can't get everything for free. Maybe he does not know how IHG Rewards works, but we absolutely did not get these points for free. We got them by spending a LOT of money with Holiday Inn. When we inquired about the sanitation conditions of having food put back he said we would have to take it up with the restaurant ourselves. I let him know that he was costing Holiday Inn our business (we travel and stay with them several times a year) and he said that was fine, that they had plenty of customers. I was in shock. We will never, ever stay at this hotel again.
Super nice hotel
Bytravelball56
August 03, 2016
Rooms were very clean. Staff was accommodating to the 12 year old boy's travel baseball team. Very kid friendly. Great group rates
GREAT SERVICE
BySkyler77
August 02, 2016
Everyone at this hotel was awesome. Great sweet caring people making you feel like you are home away from home while working . The Staff was GREAT!!!!! and so caring too. I would stay here again. Ty Everyone
Great room, but where's the breakfast?
Bytink4jca
July 28, 2016
Upon arrival at the hotel, we were concerned about what we'd find when we got to our room. The outside looked outdated and industrial, and the entrance we used seemed dirty and unkempt. We followed several hallways until we finally asked someone where the check-in desk was. After finding that, our fears settled down, as the check-in area was very nice and clean, and the staff was friendly and helpful. The suite room we had was great - it felt like a beautiful one-bedroom apartment - and the rooms were separated by two French doors. Our only complaint there was that the door had no dark curtains on them, making it necessary to cover them with blankets to put our son on the fold-out couch in the living room to sleep and not see the lights in the bedroom area. But no worries - we made it work and we all slept fantastically. The one BIG thing we missed was the free breakfast. We'd been on a week-long road trip and stayed in a different hotel each night, and they all provided breakfast with the price of the room. In today's hotel world and for the price we paid for the room, breakfast should have been included and that's where the value fell short, especially in the mid-range hotel price level. We'd stay here again based on the comfort of the room, but would probably search out other places to find something breakfast included.
Outstanding experience with great service
ByTAFFYLYNN
July 26, 2016
Can't say enough about how relaxing and enjoyable this hotel is. Everything is clean, all common areas are well lit and secure. The meeting room area staff were extremely professional and helpful. In addition, they remembered me from the last time I was at the hotel and asked if I was feeling better, (I had gotten very sick during my last visit). A very nice personal touch! Whenever my travels take me to Charleston, WV again, I will do everything I can to stay at this Holiday Inn Hotel and Suites!
Excellent service
ByTarheel20
July 25, 2016
The staff were excellent. The room that we stayed in was wonderful: clean, comfortable, excellent size. This is a great hotel and I recommend it highly to anyone who is visiting Charleston, WV.
Pool area was nice and cleaning service employees was great.
ByWVbaseball3742
July 25, 2016
Don't base your whole experience upon your check in. The cleaning folks and maintenance staff was very friendly and willing to go above and beyond to ensure a great stay. The restaurant food was good but was pricey.
House Keepers
Bygood nite
July 21, 2016
14th and 15th our room was very well done. The weekend person cleaning was less than satisfactory.
Holiday Inn Charleston, WV
ByFireseal
July 21, 2016
Clean, comfortable and close to event location. I would recommend this location and return on future visits.
Nice Hotel
ByKenniemae
July 20, 2016
This was a very nice hotel. Not a lot around it, but things including downtown Charleston are not very far. The only thing that I didn't like was that the elevator didn't seem to have air. Really that was the only issue. The staff was great.
Great Hotel
ByVonda14
July 20, 2016
It a lovely hotel, the staff is great the rooms are wonderful especially the Suites. Only problem is that they don't offer free continental breakfast anymore. The price is $9.99 and it not worth that.