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Rated 4.3 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Great customer service What a wonderful place to stay. The staff couldn't have been more accommodating or friendly! Clean rooms and comfortable beds. October 11, 2013
Rated 4.0 out of 5.0 by Great! Was in town for a class at another hotel. Chose to stay at HI instead. Was not disappointed. Thank you for the great experience! October 2, 2013
Rated 4.0 out of 5.0 by Comfortable bed Nicely renovated rooms and comfortable stay. Nice relaxation areas available outside September 23, 2013
Rated 4.0 out of 5.0 by Beautiful hotel The hotel is beautiful. During my stay it was under construction. But the remodel makes thus hotel feel and look truly modern. September 22, 2013
Rated 5.0 out of 5.0 by Great service Gray location for a day trip to see downtown Charlotte. The hotel is under renovation in the lobby area but the staff is more than gracious in ensuring you don't feel it. Overall great value and experience. September 21, 2013
Rated 4.0 out of 5.0 by Great room and service Outstanding front desk check in and servive. Room was very nice and breakfast was a comfortable and enjoyable experience. September 19, 2013
Rated 5.0 out of 5.0 by Nice Upgrades The hotel is be remodeled and looks great!! Great people and nice location. September 11, 2013
Rated 4.0 out of 5.0 by Very comfortable in a great location Would recommend and will stay again. Great location and comfortable beds. September 4, 2013
Rated 5.0 out of 5.0 Have corkscrew will travel. Everything was just wonderful. Beautiful hotel. Friendly and helpful staff. I had brought my own bottle of wine and nobody could track down 1 corkscrew in the whole place. Weird..... Luckily I had one out in the car. Have corkscrew will travel! August 22, 2013
Rated 5.0 out of 5.0 by Great hotel! We loved this hotel. It is clean and in a great neighborhood. Next to shopping and restaurants! August 21, 2013
Rated 5.0 out of 5.0 by Great place to stay near UNC-C We love staying here close to the campus of UNC-C. The hotel is very clean and convenient and the staff are friendly and helpful. Our only complaint is that they have removed all of the vending machines from the hotel and the only place to buy a soft drink is at the front desk to the tune of $2 for a 12 oz. drink! August 21, 2013
Rated 2.0 out of 5.0 by Not up to par I stayed at this property for 5 nights. My room was attractive and clean, and the staff was friendly. However, check-in was inefficient; some people waited 20-25 minutes for the only clerk on duty most of that time. The temporary check-in area was messy -- papers and files piled on tables behind the "desk." That made me a bit wary of entrusting my credit card information to an apparently disorganized staff. The noise from the ice machine (which sounded like a train crash) awakened me repeatedly, and the walls between rooms are thin; I could hear the television next door so clearly that I knew what channel they were watching. On the first morning, the 6:30 breakfast was not available. I asked the desk clerk about service, and she had someone come take my order. This made me late to my first meeting. The next day the food was ice cold because no one had lit the Sterno beneath the serving dishes. I skipped breakfast the rest of the week, even though my employer had paid for it. The staff seems stressed and disorganized -- not a happy bunch. August 7, 2013
Rated 3.0 out of 5.0 by On Line. Booking I booked on line for two rooms and was noted that I needed to show my AAA card to get the rate, These rooms were for my guests from out of town and I submitted my credit card to pay for them. When I went by to show my AAA card I was told I would have to fill out paper work so they could use my card. It didn't save me any time booking on line. If I had know I would have this much trouble I would have gone elsewhere. I think if this is your policy I will not book any one else with Holiday inn August 5, 2013
Rated 3.0 out of 5.0 by Nice room...not clean The room and facilities were really nice. The furniture was modern looking and the room had a wonderful "vibe" to it. The lobby was under construction and it would have been nice to know that going in. However, there were plenty of signs telling me which way to go. The negatives were: 1. No remote in my room. A replacement was quickly brought up after I called the front desk 2. In looking for the remote I lifted the bed skirt, BIG MISTAKE!! It was filthy, water bottle, jewelry, dust, dirt, trash and all kinds of junk. 3. Most importantly: The shower had 4-5 hairs at least 5-7" long. One hair in the corner I can deal with but this was bananas! This was enough to make me not want to ever stay there again. I notified the front desk and she apologized and offered me a free breakfast. How about some reward points instead! August 4, 2013
Rated 5.0 out of 5.0 by great place to stay I enjoy over night, quit, close to good restaurants. July 31, 2013
Rated 5.0 out of 5.0 by Charlotte Pride The newly renovated room was superb. The staff was very helpful and professional from check-in to check-out. I received excellent dining recommendations and directions to the car wash. Although I didn't have a chance to eat breakfast during my weekend stay, I'm sure it was good. July 30, 2013
Rated 2.0 out of 5.0 by Decent hotel but not for price I booked a room for three nights while I was waiting to move into my new house. There was hair everywhere, in the sheets, on the floor, in the bath tub, hanging off of the shower head and removable shower nozzle, on the towels, and even in the toilet. You could tell the housekeeping was poor because there was dirt left everywhere and nothing had been dusted in a long time. And two ladies at the front desk and one of the housekeepers did not have the best attitude, but it was not overly offensive or anything. The hotel was under renovations so it was very inconvenient to use only one elevator and the noise was very loud. However the location was very nice and everything else seemed to go smoothly. It cost more than I would have liked though, and the breakfast was nothing to brag about, especially since it was tucked away in a corner on the 7th floor. There were also no vending machines that I could find. July 24, 2013
Rated 5.0 out of 5.0 by guest experience - family reunion My family had a wonderful reunion at this hotel. Our rooms were clean and comfortable and the baths were well stocked. The free wi-fi was reliable and everyone was able to use their electronic devices simultaneously without a problem with drops. The food served for breakfast and during the family banquet was hot, delicious, and plentiful. The staff was courteous and helpful. They knew the Charlotte area and was able to recommend and discuss area highlights. The facilities were under renovation, but the staff ensured that we had a great vacation and reunion. July 22, 2013
Rated 5.0 out of 5.0 by Repeat Visitor The breakfast menu was limited. I found little things wrong in my room (the shower handle came off) and this has been consistent in all of my stays at this hotel, but I have never reported it. Overall I like the direction the property is going. July 16, 2013
Rated 1.0 out of 5.0 by One dirty hotel This is one very dirty property and the front desk staff is worthless. This is one hotel to avoid. July 15, 2013
Rated 5.0 out of 5.0 by Nice surprise We had a nice clean comfortable room. Although there was a restaurant in the hotel, we got carry out at the Chinese restaurant that was conveniently located next door. No reflection on the restaurant...we just like Chinese. July 12, 2013
Rated 5.0 out of 5.0 by Execptional I travel a lot for business and this property is top notch. Unlike a lot of Holiday Inns this one had a concierge lounge. In addition the employees are really nice and willing to do whatever it takes to make sure you are taken care of, July 11, 2013
Rated 4.0 out of 5.0 by Staff and Service I was mislead by the counter person. She said that the Resturant was being updated and where it was located Temp. She said that they were serving Hot Breakfast there. We went there and our bill was $21.57 for Breakfast! Was I ever ticked!!!!!!!! We were on a 10 day trip and this was the first stay where some kind of breakfast was included. June 18, 2013
Rated 1.0 out of 5.0 by xxx good location bad service poor staff feedback no sleep noisy poor response from management June 18, 2013
Rated 5.0 out of 5.0 by It was a pleasant stay!!! The staff was welcoming and always pleasant. The room was clean and comfortable. Would definitely stay here again. June 15, 2013
Rated 5.0 out of 5.0 by Great service Room was newly renovated, flat screen tv. Comfortable beds. All ammenities were excellent. Front desk team members were extremely helpful throughout the check in and check out process. Enjoyable stay! June 14, 2013
Rated 4.0 out of 5.0 Front Desk Staff Not Able to Follow Billing Instructions The company I worked for reserved the room with a corporate AmEx card. Upon checking in I provided my Debit Card for the incidental charges. Not two, but three times, the front desk billed the room to my debit card rather than the Corporate AmEx card on file. I approached them three time and they had to contact my bank to have the charges reversed. In each of those time, they claimed the issues was resolved. It turned out to be a MAJOR headache until after the third time they got it right. June 14, 2013
Rated 3.0 out of 5.0 by Hotel under construction Hotel allowed two rental trucks to take up 8 parking spots all week. AC did not work in my room upon check-in, was offered reward points for the problem, however a week later and still nothing posted to my account. Front desk claimed they could not print a receipt when I checked out, apparently they could not log in to a computer and another was "down". I made a second trip back to the hotel before leaving for the airport to see if they could yet print my receipt and I was again told no, but that I could get it on-line. A week after check-out I logged into my priority club account and the bill still not available and was instructed to call the hotel. Called the hotel and now they claim to be emailing me a receipt. Not holding my breathe... June 14, 2013
Rated 4.0 out of 5.0 by great rest place The was can and very comfortable. Breakfast was over priced for what most Hotel give you free. Overall a good place to rest. June 7, 2013
Rated 3.0 out of 5.0 by minor disappointment The pros were clean room and great location. We moved are reservation from Belmont Holiday Inn to the University Holiday Inn location. Location to UNC Charlotte was one reason, but another reason was the availability of on site restaurant & lounge. I think we should have been informed of the renovation of the restaurant. The restaurant was relocated to what appeared to be a small meeting room. Therefore the disappointment. Luckily the hotel location was excellent and we were able to access local restaurants. I would definitely recommend this property once the renovation is complete. June 2, 2013
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