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Rated 4.2 out of 5 by 266 reviewers.
Rated 4.0 out of 5.0 freundliches Personal Ich habe jetzt schon mehrmals in diesem Hotel übernachtet. Ich bin mit dem Service und vor allem dem Personal, das sehr zuvorkommend ist, sehr zufrieden. Das Frühstück ist typisch Englisch aber von guter Qualität. Die Zimmer sind sauber, die Betten ordentlich. December 17, 2014
Rated 1.0 out of 5.0 by Look elsewhere Hotel is dated, management policies are dated. Staff tries to make up for this, but hands are tied. You'll hear "sorry" a lot. December 16, 2014
Rated 5.0 out of 5.0 by Great customer service! This hotel is good value. The staff make every effort to ensure guests needs are met and offer a very friendly and personal service that I have not seen in more expensive hotels - they go 'the extra mile'. Whilst the hotel is a little dated and in need of some improvement, this is more than made up for by great customer service and a comfortable night sleep at reasonable rates. The restaurant food is generally good quality also, espeically breakfast! December 12, 2014
Rated 4.0 out of 5.0 by Comfortable Bed Stayed for two nights and found the room we were allocated to be extremely comfortable and clean. There were twin beds each of which was the size of a small double and although the mattresses were quite soft they were very comfortable. The hotel is on a main road and the bus stops for Chester and the return are right outside the hotel we did not use the car during the time we stayed as the buses ran every 10 to 15 minutes in the day and every 30 minutes in the evenings. Even in the rush hour it only took 15 minutes to get into the centre of the City. I would recommend this hotel if you want a comfortable place to stay within easy reach of Chester City Centre. December 3, 2014
Rated 5.0 out of 5.0 good stay very enjoyablr business visit will stay again wgen in chester December 1, 2014
Rated 4.0 out of 5.0 by Business Stay Arriving late but Reception staff attentive and helpful. Managed to get a restaurant meal in the bar, however wasn't made aware that there would be additional charge for this otherwise would have taken the time to move into the restaurant. Bedroom was clean and tidy but looking a little jaded but that shouldn't detract from the overall comfort. A short stay but would go back again. November 25, 2014
Rated 2.0 out of 5.0 by Noisy and poor service Its not good when the hotel itself causes the noise that keeps a guest awake or means you can't have a window open. That's not improved by the desk staff telling you "its a 24 hour hotel, its how we are". She may as well as added "Tough". Food orders regularly got wrong, it's not that hard to get it right. November 18, 2014
Rated 3.0 out of 5.0 by Great Meals... room average! Stayed at the Hotel for a weekend in Chester. Was a little disappointed with our room a little old fashioned felt it needed an update. The bed was okay but shall we say we rolled to the middle of the bed as mattress probably needed an update!! The hotel was clean and staff were pleasant. Did not like the fact that we had to walk down a maize of corridors to get to our room , We had breakfast which was okay. Then had a meal in the bar one night which was very good! Would not rush to stay again unless we had a room near reception and bedrooms were updated! We have not stayed in The Holiday Inn for a while so were a little surprised as feel that Other chains of hotels have more modern rooms and are cheaper! We do however like the leisure facilities in Holiday Inns. November 13, 2014
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