Rated 4.1 out of 5 by 982
Rated 5.0 out of 5.0 Surprise and Delight!
Spent the weekend at this Holiday Inn and got much more than I expected. The rooms are clean and new looking, all the typical stuff of a nice hotel. The two things that surprised me the most:
1. They have a bar on the corner of the building overlooking the river. Probably one of the nicest views of the city!
2. The restaurant had great food! We ended up eating there twice just for the ease of it but both meals were great. And kids 12 and under eat free if you get a coupon from the front desk.
Only complaint was $35 a day parking (typical for Chicago) and there is construction outside that made it a bit of a challenge to get there. But otherwise it was very nice. I'd go back!
May 2, 2015
Rated 4.0 out of 5.0 by bostontravels25 Clean, Comfortable Hotel
I stayed here during a weekend trip to Chicago and was pleased with the overall experience. The area is expensive, but the hotel was a good value.
The walkway between the hotel and Merchandise Mart was extremely convenient and a huge perk for winter stays (no need to go outside to catch the L). The staff were very kind and accommodating. Wifi was fast and reliable.
April 29, 2015
Rated 1.0 out of 5.0 by Hollygoes AVOID AT ALL COSTS
I arrived to check in promptly at 3pm as recommended. The credit card on file had yet to be charged, and upon finding this out I was berated (by a manager) and treated as if I were a criminal!She raised her voice, rolled her eyes... At one point the woman helping me walked away mid conversation and left me alone at a desk for almost 15 minutes with no explanation. It was an hour before I was let into my room, and I still have no idea why.
My room was dirty when I arrived, the office chair had a strange crusty white substance splattered all over, and a lipstick rimmed glass was in the bathroom.
Room service took 2 hours to arrive, and when it did the order was incomplete and cold.
Your hotel RUINED what should have been a relaxing visit to Chicago. Thanks a lot!
April 28, 2015
Rated 5.0 out of 5.0 by MB312 A Great Value with Great Customer Service
If you are looking for a convenient place to stay, this hotel is just the spot. Wonderful staff, clean rooms, great amenities.
April 24, 2015
Rated 5.0 out of 5.0 by HNM68 Helpful Staff and very clean room
Overall, our stay was quite nice with helpful, courteous staff and an immaculate room. A couple of glitches, however. We chose the mobility handicapped room because I use a wheelchair. The bathroom/shower are were adequate size and configuration, but the toilet was not ADA height(very low) and the under-the-sink are was not open for a person in a wheelchair to roll under. Additionally, it took 3 tries to get the parking validation process to work. This meant going to the car, not being able to get out, having to re-park, get another pass, etc. 3 times!
April 23, 2015
Rated 4.0 out of 5.0 by Vladislov Breakfast
Breakfast was not only excellent and a good value, but the staff were thoughtful and remembered me throughout my stay! What fun to be "mothered" at my age.
April 22, 2015
Rated 1.0 out of 5.0 by Downtown217 Overcharged
Overall the hotel is clean with a nice pool for the kids. The problem is that I was charged for a room when I had a free Priority Club Rewards Night. And they refuse to credit back my credit card for the stay. I only should have been charged for parking. They claimed to have it fixed at checkout but its not and I am tired of calling the hotel to see where my money is. Also the thermostat did not work in the room so it was very hot in the room in the morning.
April 22, 2015
Rated 4.0 out of 5.0 by Inveterate traveler Comfortable bed and good service
The room was large and comfortable, the service was good, and it was convenient to have the conference session rooms nearby. It was also convenient having the shops and food of the Merchandise Mart accessible without going outside. But, the location of the hotel is too far away from such attractions as the Art Institute, and the awkwardness of the elevator system, requiring one to change elevators in different locations, makes for a trying experience.
April 22, 2015