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Rated 4.1 out of 5 by 979 reviewers.
Rated 5.0 out of 5.0 by A Great Value with Great Customer Service If you are looking for a convenient place to stay, this hotel is just the spot. Wonderful staff, clean rooms, great amenities. April 24, 2015
Rated 5.0 out of 5.0 by Helpful Staff and very clean room Overall, our stay was quite nice with helpful, courteous staff and an immaculate room. A couple of glitches, however. We chose the mobility handicapped room because I use a wheelchair. The bathroom/shower are were adequate size and configuration, but the toilet was not ADA height(very low) and the under-the-sink are was not open for a person in a wheelchair to roll under. Additionally, it took 3 tries to get the parking validation process to work. This meant going to the car, not being able to get out, having to re-park, get another pass, etc. 3 times! April 23, 2015
Rated 4.0 out of 5.0 by Breakfast Breakfast was not only excellent and a good value, but the staff were thoughtful and remembered me throughout my stay! What fun to be "mothered" at my age. April 22, 2015
Rated 1.0 out of 5.0 by Overcharged Overall the hotel is clean with a nice pool for the kids. The problem is that I was charged for a room when I had a free Priority Club Rewards Night. And they refuse to credit back my credit card for the stay. I only should have been charged for parking. They claimed to have it fixed at checkout but its not and I am tired of calling the hotel to see where my money is. Also the thermostat did not work in the room so it was very hot in the room in the morning. April 22, 2015
Rated 4.0 out of 5.0 by Comfortable bed and good service The room was large and comfortable, the service was good, and it was convenient to have the conference session rooms nearby. It was also convenient having the shops and food of the Merchandise Mart accessible without going outside. But, the location of the hotel is too far away from such attractions as the Art Institute, and the awkwardness of the elevator system, requiring one to change elevators in different locations, makes for a trying experience. April 22, 2015
Rated 2.0 out of 5.0 by 网络不好,设备缺乏 网络特别差,经常连不上网。 没有衣柜,没有冰箱,也没有自助早餐。 酒店地理位置挺好,交通方便,是downtown比较好的居住住所。 订酒店也不够方便,在酒店前台都没有办法订酒店。 April 22, 2015
Rated 4.0 out of 5.0 by It's a nice hotel It's about average. I do not normally stay at Holiday Inns but this location is well kept. Having to take two elevaters to get to my room is a pain. April 21, 2015
Rated 5.0 out of 5.0 by This is a very welcoming hotel - what every hotel should strive for!! I loved everything about this hotel. The rooms are clean and comfortable. Very large for a downtown hotel! April 21, 2015
  • 2015-04-27T10:41:10.292-05:00
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