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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1927 reviews
88%
Recommend This Property

Ratings Breakdown

1927reviews

  • 5 Stars
    1104
  • 4 Stars
    472
  • 3 Stars
    183
  • 2 Stars
    97
  • 1 Stars
    71

Horrible Experience with Parking

By

25 May 2018

I was doing a show at the Merchandise Mart. Booked the Holiday Inn Chicago Mart Plaza because it was attached to the venue and was recommended by the organizer. I got a room and parking package.

Although the hotel is a little funky to access (the lobby is on the 15th floor of the building), it was a clean, comfortable, and well suited to my needs.

I do have to give a shout out to the awesome gentleman from room service who was kind enough to read the menu to me, as there was not a menu provided in the room.

I understand the parking garage is managed separately, but if the hotel offers a parking package, I do expect some level or service and responsibility if anything goes amiss with the parking, as it did in my case.

Long story short, after packing up my show and going to retrieve my vehicle, I was unable to exit the garage. I had to re-park, go back up to the hotel lobby to speak to reception, who re-keyed my cards and told me everything should be fine. It wasn't. I had to repeat the process again, only for it not do work again. I was finally able to raise an attendant who let me out. It took me over 40 minutes to exit the garage, and two trips back up to the lobby. All this after a 14 hour day.

After getting back to the hotel that night, I went to reception again to explain the absolute mess and was given a ticket to use to exit. The next morning, while trying to exit the garage, I attempted to use the ticket provided, only to find out that I needed to pay an additional $43, after I had already paid for parking for my stay.

The parking fiasco was an extremely sour note to end the stay on.

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