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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 2366 reviews
89%
Recommend This Property

Ratings Breakdown

2366reviews

  • 5 Stars
    1408
  • 4 Stars
    561
  • 3 Stars
    209
  • 2 Stars
    109
  • 1 Stars
    79

Embarrassing

By

10 December 2019

platinumelite

We came in late with our two kids and the sofa bed wasn’t ready. We had to do it by ourselves. The climate control is very old and loud. Everything needs renovation. The pool area was dirty and the pool itself was rusty. The breakfast was poor. We asked for Fruit Loops since Monday and even on Friday there was nothing. The quality of the food is bad. We will not come back and would not recommend this hotel.

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Chicago Baby Visit

By

05 December 2019

platinumelite

The hotel is unique in that you arrive and need to go 15 floors to the reception desk. Be aware that the bellman at the entry only takes your luggage to the reception area, not your room, so two people will need tips. The rooms and views of Chicago are spectacular. Items, such as candy, at the Market in the lobby cost an arm and a leg. Ridiculous, but obviously set for those using corporate card. Overall, very nice.

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Perfect wedding weekend

By

04 December 2019

Got married at the holiday inn and had a lot of family and friends stay there as well. We had a few issues with certain staff which were addressed right away besides that our stay was amazing! We will definitely be staying there again.

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Great Value, Great Location, with a Great View.

By

03 December 2019

platinumelite

My family and I have stayed here three times and will keep coming back.

We always get a room looking south - fantastic view of the city. We really like the location as we can reach the River Walk in a few minutes and access to a great part of the city by foot.

The rooms have are always clean. The only thing I would recommend is bringing a USB wall charger - they have not upgraded to include a USB cable connection on the lamps. We ended up using the USB on the TV.

You just can't beat the location and great value offered by this Holiday Inn location.

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Always a great stay

By

03 December 2019

We stay here several times a year when we visit my son who lives in the city. It is possible to walk almost everywhere you go or several L stations are close by. The staff has always been great. The city and river views are both breathtaking.

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HI Mart Plaza

By

02 December 2019

Nice hotel, I'll be returning. Putting limitations on the number of letters required to complete this survey has caused me to question the amount of time that I have taken away from my extremely busy work schedule to complete this survey.

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A special place to enjoy Chicago

By

02 December 2019

club

The Hotel is situated in one of the most beautiful location of Chicago downtown overlooking the Chicago river and near to the best restaurants and shops in the area.
The staff is courteous and the room are spacious and clean.
The facilities are generous with a big swimming pool and a full equipped fitness center.
It is the place I prefer to stay when in town.

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Business Trip

By

02 December 2019

club

Great location; Didn't use any services; a little noisy in the room

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Very Noisy you hear everything going on in the halls.

By

01 December 2019

club

Staff was banging room doors at 4:30 am and woke me up. I never got back to sleep before I had to leave.

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不错

By

01 December 2019

整体很好 满足需求 地理位置不错 服务很好 装修时间较长

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Chicago visit

By

30 November 2019

My experience with the hotel met expectation. However, could be further improved, by start to replace the carpets.

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Fun stay

By

27 November 2019

club

This is the perfect hotel for families visiting Chicago. The rooms offer a great view of the river and the city. It’s an easy walk to Michigan Ave and there’s nothing better than enjoying the pool after sightseeing all day. I brought my grandkids here for a fun overnight in the “big city”. We all had a wonderful stay

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