Rated 4.0 out of 5 by 198
Rated 3.0 out of 5.0 by rafaelisabella Terrible service at Louie's Bar and bad behavior of maid at the checkout day
When we arrived at the hotel after a 6 hours driving trip from Cleveland, we just wanted to have a drink to relax at Louie's. So we went there and ordered 2 drinks. 25 minutes had passed without a notice from the waiter, and since we're really tired, we decided to go back to our room and sleep. I will certainly never go back there and I'm definitely not recommending this place to anyone.
Another thing that we didn't like is that the maid knocked the door of my room at the checkout day at 8AM until I open the door, when she only said "Ooops, I thought you had already checked out." and then she went to another room to do the same thing. I didn't like that because I was still sleeping at that time and I needed to stand up, dress myself up and open the door. She could only had checked with the front desk instead.
October 20, 2013
Rated 4.0 out of 5.0 by Peh30 Good Service and reasonable price
Front desk is very friendly, as is the shuttle bus driver.
Price is reasonable for quality you get.
But food wise, did not really match expectations.
October 18, 2013
Rated 3.0 out of 5.0 by Kristine526 Not the Best - Not the Worst
We stayed at this hotel and also hosted a Continuing Education event here. Parking and getting to the lobby was not the easiest of tasks, as the door to get from the lot or garage is A. Not easily found and B. Locks at 7pm. Once we finally made it to the lobby, we checked in, and went to our rooms.
The rooms aren't bad. They're not the nicest I've stayed at, but the shower was hot, the AC was cold, and the bed was comfortable. If you're concerned about hearing the planes flying in to O'Hare, crank your AC up and throw the covers over your head. I promise you won't hear anything until morning.
The room our event was held in was a good size. We were running short on time when booking the event, so I was forever grateful to Audrey and all the help she was able to provide in getting the event set up and pulled off. I had to call for the things we needed (coffee, water, etc) but the staff brought them quickly and without any problems. I was lucky that our lecturer is able to project his voice very well, because there was no sound equipment available in the room. The general aspects of the room (lighting, quality of table cloths/chairs, etc) could have been better, but for what we needed, it worked.
The hotel as a whole could use some major renovations to bring it up to the standards of your typical business traveler. The cracks in the ceiling, holes between the windows and walls, and things of that nature could be fixed to give travelers a better sense of a hotel that they would willingly come back to.
Don't bother with Bar Louie by the way. The food was average at best. We ate there four times (downside of not having a car) and easily the best thing I had was the bavarian pretzels. The food seemed to be lacking seasoning and balance and was just kind of ho-hum. The service was awful. Every single time we were in there, the tables were lucky if they were half full and it took a good 30-45 minutes to get our food. Of course, by the time we got it, it was cold. Every. Single. Time. And don't even begin to think that your servers are going to come back to refill your beverages, bring you another if you so desire or ask how things were. Don't think that they're going to bring your check or once they do bring it to you, they won't come back to pick up your form of payment. You're better off heading to the bar and one of the bartenders will take care of the payment for you.
All in all, our course was a success, so that in itself was good. We probably won't be coming back to this hotel though unless we have no other option.
October 15, 2013
Rated 1.0 out of 5.0 by Allison90 Would not recommend
Had an end room on the "VIP" floor. Air conditioner roared all night, bathroom fan would not shut off, remote for the tv didn't work, floor was dirty and light bulb burned out in the bathroom. Construction at the entrance.
October 13, 2013
Rated 5.0 out of 5.0 by HappyinElkhart Friendly, professional staff with excellent service all around
From the minute we stepped in the door we felt welcome. The front counter staff were very professional and helpful. Of course, it does help to be a Rewards Club member because I received free water, snacks, and a coupon for free breakfast buffet. They were very helpful in explaining the Shuttle service to the airport . The food was excellent at Bar Louie's and their staff was great. The room was a little dated but very clean. My friend is a smoker, so it was nice that they have smoking rooms if needed. The room was quiet, comfortable and ohh we loved how comfortable the beds and pillows were. The wake up call was on time and the shuttle got my friend to the airport in plenty of time. Before my friend left she said the next time she comes back to visit, she would like us to return to this hotel because she had such a good time. She had a very busy week and was able to relax and sleep here. I have already recommended the hotel to a few of my friends and will return when able.
October 9, 2013
Rated 4.0 out of 5.0 by DLK1 Regular Stay
Nice people, restaurant is a sports bar and very noisy. A very short visit, might stay again.
October 6, 2013
Rated 2.0 out of 5.0 by byhand Food
Should you request the slightest change in your order, don't expect them to get it right.
October 2, 2013
Rated 4.0 out of 5.0 by Louie73 Quality of Room Air
The wife and I were on the second floor adjacent to the roof of the kitchen. As soon as we opened the door to the room it smelled like steak and the air quality didn't get much better the whole stay. It did subside somewhat when the kitchen was not operational, otherwise it was a good stay.
September 29, 2013
Rated 3.0 out of 5.0 by nancycp bad shuttle service & very poor restaurant & bar service
Our shuttle driver was not welcoming nor friendly. The service in the bar & restaurant was non-existent. The banquet servers should be taught to serve the head tables first, then the rounds -this is standard service procedure. Good news - the banquet meal was delicious and the front desk personnel wonderful.
September 25, 2013
Rated 5.0 out of 5.0 by Colorguy Huge in size and Huge in Service
This is a businessman's dream. It doesn't shut down services at midnight or 1:00 am when you need exceptional service the most. It has everything you need including free airport shuttle and fast professional staff.
September 21, 2013
Rated 3.0 out of 5.0 by EloraJAS78 Great Location
Great Location to stay in but rooms and beds need to be updated.
September 15, 2013
Rated 5.0 out of 5.0 by chato stay experience
hotel is in a very good location, clean rooms , towels, sheets and pillows.good bus service, i would like to have a jaccussi + indoor pool when i come back would be fantastic.....and the front desk
service was excellent specially......Jonathan and murtuza..........
September 12, 2013
Rated 4.0 out of 5.0 by Jhuf Excellent and Affordable!
Only service encounter I needed was check in/ check out. Super easy and super quick! Room was quite clean, and surprisingly quiet for being right near the airport. Bathrooms were nice: large, clean and decorated nicely. The beds were soooooo comfy!
The only issue was that the alarm clock in the room was preset for 5:30 am for some reason. Couldn't figure out how to turn it off for a while, but that did not hinder the comfort and welcome we felt stayin there. Excellent!
September 11, 2013
Rated 5.0 out of 5.0 by Teeeee Great Experience
Stayed here for a Soccer Tournament. Hotel staff where great. Rooms were a bit dated but clean and fairly priced.
The hotel restaurant was awesome lots of different micro beers on tap and great food. 30 min from downtown Chicago close to O'hare Airport .
September 5, 2013
Rated 4.0 out of 5.0 by Pickwick I wasn't there long!
and getting to this HI is a bit fraught because of road improvements, but that will end, and it is a great, easy access to O'Hare. I LOVED the flatbread pizza in the restaurant. This HI is old, and the hallways are a bit dim, but I loved my room. I really like HI because there's food when you're too tired to go anywhere. The price for this property is awesome...compared to other motels in the O'Hare area. The breakfast was great, though the crowd made it a big challenging to access.
September 2, 2013
Rated 2.0 out of 5.0 by Reno11 Are 22nd wedding Anniversary
I spoke with a very nice lady for reservations, I explained to her that my wife and I had been viewing this Holiday Inn because it was in are neighborhood and my wife and I needed a relaxing weekend for our 22nd wediing Annivasary and could not stay far from home because of are Children at this time. When we arrived at the Hotel it seemed very nice. However, when we finally made it to are room. Their were things wrong immediatly! We had no towels, the televison wasn't working properly and the bathtub and sink would take a very long time to drain. With the tub we only took showers so this was hard to believe. Later that evening it seemed as though there was some type of party going on in the Hallway.. People kept knocking on are door and when I answered it, No one one was there except I could here people that were drinking in the hallways laughing :(.. At this point my wife was upset and I assured her i would try and make the best of our time. We went over to Gibson's Steak house for dinner the next evening which was very pleasent but when we returned these jokesters had made a pyramid stacked in front of are room door with BEER CANS!!!!! I Immediateley put the cans in a bag and left them near the elevator. I went down to the reseption area to try and explain my frustration, but at that point No one was at the desk. I went back to the room and kept calling but recieved NO ANSWER! I know this Hotel could have done better and many things were not their fault. We did enjoy sitting out and swimming in the pool.. I just REALLY wished My Beautiful wife and I 22nd years Anniversary could have been Much Better!!!! :( Anthony
August 26, 2013
Rated 4.0 out of 5.0 by Geordieloco Well located hotel for business and leisure in Chicago
The hotel is reasonably close to O'Hare and the major roads in Chicago. Clean and safe area with a few shops and supermarkets. Blue line 3 mins walk for transport into the centre of Chicago for culture and sports. For beer lovers try the Louie bar for an amazing selection, and a very convivial atmosphere.
August 24, 2013
Rated 3.0 out of 5.0 by YatteR Staff overcame obstacles
I don't expect perfection but there seemed to be less satisfaction and more problems with this hotel than other Holiday Inns. But I will give the staff a 5 star rating for their performance on all levels, in all departments.
The rest needs work!!
August 23, 2013
Rated 1.0 out of 5.0 by msdt Terrible, old, dirty, unkept
This hotel needs a complete overhaul only stayed here because it was site of Family reunion. It was terrible it rained and water and wind came in through the window. A strong wind blew and air conditioner fell out wall and dirt and dust flew everywhere. The Maintenance man came and he smelled musty. Made room smell worst.
August 22, 2013
Rated 5.0 out of 5.0 by Tandemriders Bike friendly, nice hotel
Ample free parking, a great thing so close to O'Hare. Staff very nice. Rooms quiet and clean. We were bicycling in the area and this hotel was nicely "bike friendly". Beautiful view of the Chicago skyline from our room.
August 15, 2013
Rated 5.0 out of 5.0 by scubasteve10 BAr Loui is great
The resteraunt and bed was great comfortable and i would recommend for any one. Price not bad for a Chicago Hotel.
August 14, 2013
Rated 2.0 out of 5.0 by Tracyh808 2nd stay and the last
Very disappointed in our stay. The restaurant was very loud we were with our daughter didn't feel like it's a great place for kids. The food was over cooked , our waitress was nice when we saw her.The toilet ran all night long, My husband finally turn the water off so we could sleep. The bed Was very uncomfortable and should be replaced ... I mentioned both concerns to the person at the front desk and he seemed as if he didn't care.. On a good note the shuttle was dependable , the hotel and room were clean . This was our second stay and the last ...
August 13, 2013
Rated 1.0 out of 5.0 by ServiceGuy Dirty and Staff continously Lies about Shuttle.
I stayed for two weeks at this holiday in and found it to be in need of good maintenance on just about everything. The chairs walls and carpet where dirty. the tub drained but only after several hours. I gave up asking the front desk for anything because I got tired of the lies and excuses. My first night I called and asked for a refrigerator they told me I must not have seen it. (really!!!) I was told they would send someone up to double check though and if there really wasn't they would put one there. I was gone while they came (I did give permission for them to come in) and had to call two more times and had to wait several hours to meet someone there to get it. I don't even know where to start with the shuttle..I waited hours of my life I will never have back on the shuttle every day waiting 1.5 to 2 hours for the shuttle to pick me up and that was only if I stayed on them calling every 25 mins. I don't recommend putting yourself up hostage at this hotel its not worth what every savings you think you might be receiving..
August 11, 2013
Rated 5.0 out of 5.0 by PriorityGuest72 Pleased
This is not the first time I have stay at this property and will most likely not be the last. It is convenient to the Blue Line, quiet and comfortable. I enjoy visiting Chicago and staying at this Holiday Inn.
August 10, 2013
Rated 4.0 out of 5.0 by Monsy Excellent Stay!
Loved staying here! The service was great, food was amazing and the staff were very helpful. Danielle & Maria were top notch and offered a few bathroom items we had forgotten. Gave us print out directions to certain downtown locations. Very helpful and sweet ladies!
My only two complaints are that the bedding kept coming lose while laying there and sleeping. Also a gate to the road would be nice for guests who need to walk across the road for the El train, rather than going all the way around.
I would stay here again in a heartbeat the next time I come to Chicago!!!
August 10, 2013
Rated 5.0 out of 5.0 by CeaJae Helpful staff
Extremely friendly and helpful staff. On-site resturant and shuttle service a big plus.
August 7, 2013
Rated 5.0 out of 5.0 by skkl Very Friendly
Staff were very accommodating for us with a U-haul truck and towing a car. Comfortable beds and very convenient to the Blue Line.
August 6, 2013
Rated 5.0 out of 5.0 by Chicago Great Weekend Gettaway
The easy check-in and very friendly helpful staff as well as wonderful service and good food in the restaurant rounded out our great weekend experience..
August 2, 2013
Rated 3.0 out of 5.0 by LizM2014 Somewhat disappointed
My room was very nice and the bed was comfortble. However, the TV didn't work as the outlet appeared to be broken. I was also frustrated about not being able to have a late check out, especially when the hotel wasn't even 75% full (based on the staff's own comments#. I was taking a test that day and it would have been much easier to not have had to worry about making sure I had everything together while worrying about the test. My room service menu also wasn't picked up overnight so I called at 6:45am to tell them #I had ordered food for 7am). Luckily, they were able to get my food to me by 7, so that was much appreciated.
July 31, 2013
Rated 4.0 out of 5.0 by Voodude Hotel is great! The attached Bar Louie not so much.
Stopped in Chicago for a few days for work and picked out this hotel because the other ones were a little over budget for this weekend. I've stayed at many different IHG hotels around this area and this was by far my favorite. They even have a special check in line for IHG members, which was nice. This hotel was even within walking distance to the Blue CTA Line which was great.
The only negative part of this stay was the TERRIBLE service I got got in the attached Bar Louie. It literally took over 30 minutes from anyone to take my order, and when I finally got my food an hour later it was cold and the portion was very small.
I know this wasn't the hotel's fault so I still rated high. Would defiantly recommend staying here, I would just invest in the time to eat off-site.
July 24, 2013