 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property
Overall Experience 4
81%
Recommend This Property
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Not what I expected !
ByPost3-8
September 25, 2016
As a spire member, I did not expect to have to pay any fees for a points usage stay!?.
Althoug I had no incidental expenses, this hotel charged a $25 fee + $4.35 tax to my card. When I questioned charge, attendant said that was their normal charge for a point stay. Bed shaked too much and rooms are a bit cramped.
没什么好说的，一般般。
ByKentyann
September 23, 2016
酒店所在的路口没有任何指示或标识，只有熟悉之后才能准确转进去，我开车过来第一次和第二次，都错过了路口，用了很长时间来调头重新找。
酒店门前的停车位不够，稍微晚一点就只好停在酒店后面的停车场上。那个停车场到酒店大堂有通道，但是先下一层楼的楼梯，没有电梯！如果有一些行李的话很不方便。
硬件稍旧。服务类的还行吧，跟假日酒店这个档次相比算是正常水平。
Staff
ByEli56
September 21, 2016
I found your staff to be quite responsive to our needs. The cockroach incident was handled quickly and efficiently. The front desk people were great, allowing us to store my guitar the last day as we were not leaving the area til later in the day. Your dining room staff were also very good.
Stephanie in particular was very friendly and helpful. She would set us up with some coffee to take along in the mornings when we were heading downtown to the music festival we were attending.
Hotel Stay - Awesome
Byjjah28
September 20, 2016
Excellent place to stay in Rosemont area. Food is great along with the Bar/Restaurant area. A great place to stay short or long term.
Satisfactory stay
ByShep0402
September 19, 2016
This hotel had some nice amenities such as the hotel bar/lounge. The rooms were old though. The paint was peeling in my restroom. Additionally there were issues with the wireless internet throughout my stay. I most likely will not stay at this hotel again.
HORRIBLE
Bychalk87654
September 12, 2016
Let's start with the positive... hotel is across the street from the CTA which takes you to the airport and downtown on the blue line. They also offer a complimentary shuttle to the airport 24/7 which takes approx 15 minutes. The negatives... the hotel is definitely dated. Room had a strong odor and when the a/c came on it was noisy and had the smell of cigarette smoke. The staff checking in was friendly during the day, but checking out was a different story. The man at the front desk had the personality of a brick wall. Don't expect a warm greeting in the morning! Everything needs to be renovated, carpet, furniture, mirrors, and mattresses. If you ever thought about having a party that dates to the 1920's this would be the place. I can imagine flappers running through the halls. I was expecting more since this hotel was rated 4/5. I was disappointed.
Generaly okay
ByJRCBM
September 10, 2016
Room was clean. Air conditioner was loud. Construction activity in parking lot needs better controls.
Great Stay
ByAkuk
September 09, 2016
Everything was great nice experience Ali at the front Desk was very helpful
Stay & Fly
ByBluejacket37
September 02, 2016
Nasty would be the best word to describe my room. The floor was soaking wet about 3' out from the A/C unit, and smelled musty. The door barely locked.
ohare holidayinn
Bywheelscominoff
August 30, 2016
this location was worn and run down, stairs was dirty and room was dingy and not fresh. not impressed.
When in Chicago
Bybcarey
August 28, 2016
I almost always stay at this hotel---very friendly staff and everything I need.
For Chicago it's a good value
Bymusclechic2001
August 28, 2016
This was a great value getting away from the expensive downtown Chicago area. So it worked out. No streak dishes in the restaurant and breakfast was greasy. No deep dish or normal pizza in restaurant either, just a thin hard flatbread pizza. Fitness center at least had dumbbells, but the AC wasn't on when I went in, so it was hot in there at that moment.