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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 1501 reviews
85%
Recommend This Property

Ratings Breakdown

1501reviews

  • 5 Stars
    788
  • 4 Stars
    404
  • 3 Stars
    133
  • 2 Stars
    103
  • 1 Stars
    73

Last night of holiday

By

December 10, 2019

club

I had spent 2 weeks in USA. Initially at a central Chicago hotel. We then travelled into Michigan where friends offered us home hospitality. So that we made our return journey a relaxing experience wecstayed at the Holiday Inn near to ORD. Food and accommodation was well up to what we wanted. Plus the shuttle to the airport added to our feeling of a great trip.

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Good customer service

By

December 09, 2019

They treated me as a spire member and got a good customer service.

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Shuttle service not as advertised, unreliable

By

December 07, 2019

club

I booked this location because of an meeting I had at Advocate Lutheran General Hospital. The hospital recommended the hotel, and I received a flyer advertising the hotel and stating that the hotel had a shuttle to the hospital available by reservation.

I asked about reserving the shuttle service to the hospital when I checked in. I was told it would not be a problem and all I needed to do was check in with the shuttle staff in the morning a few minutes before I needed to leave. Perfect. In the morning, all the front staff responded as if my request was outrageous and that the hospital was way too far for their shuttle to EVER go there. I was told that they only have shuttle service to the airport, and it would be impossible for them to take me to the hospital. I would have protested more and found the advertisement I was sent promising the service, but I had to hurry and make arrangements for other transportation so I wouldn't be late for my meeting.

Nice room, but absolutely would have stayed elsewhere if not for this promised shuttle service. Created significant undue stress. They need to get everyone who works there on the same page about the services offered and how to access them.

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Love it

By

December 05, 2019

club

Hotel is great with free parking and close to Blue Line and interstate to Chicago.

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Stay Nov. 25, 2019

By

December 04, 2019

club

Restaurant/bar very noisy in the evening.
Very quiet but didn't sleep well. Room heater blew cold air when not blowing heat. Hard to get the heat just right.

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Thanksgiving weekend

By

December 03, 2019

Absolutely fabulous experience residing at the Holiday Inn O’hare.

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They steal my deposit money

By

December 02, 2019

club

The room was in good condition when I left it and my deposit was not returned. It is a robbery that is unacceptable for a business with that name.

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Friendly staff

By

November 29, 2019

Staff was very friendly and accommodating . Beds and pillows were comfortable

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Quiet hotel with good shuttle service

By

November 28, 2019

club

Was in town for USMLE Step 2 CS. The hotel provided shuttle service to the testing center and the airport.

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Nice stay

By

November 28, 2019

club

Beautiful hotel with delicious restaurant or buffet style breakfast. Large rooms with lots of adequate outlets, big window for light (or black out curtains for sleeping). Loved the different pillows.

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I liked this place!

By

November 28, 2019

club

Well, the staff were polite and helpful. The place was clean and I liked the bar and restaurant. Although the dinner was a little bit expensive the breakfast was good.

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Comfortable Spot

By

November 27, 2019

This is a comfortable, well-run, clean hotel. Rooms are comfortable and quiet, breakfast is very good.

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