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Rated 3.6 out of 5 by 321 reviewers.
Rated 2.0 out of 5.0 by Good but not Great I am a platinum elite member with IHG rewards club. I was told when I checked in I would be compensated with points (applied to room 1221) and free parking (applied to room 1223). I only had 1 car and this sounded like a good deal. The fact I have to ask for the comp to be applied after the fact in writing does not sound like a good deal, I am disappointed in the lack of communication between the front desk and the accounting department and the fact the GUEST is required to communicate in writing to see that Holiday Inns internal offers and policies are enforced. September 27, 2013
Rated 4.0 out of 5.0 by Carpet The room carpet had apparent spill spots and appeared dirty. The rooms were vacuumed but apparently the 11th floor was under renovation as it was explained to me, even the halls appeared dirty and not vacuumed. I used my reward points but I can assure you to others this would be unexceptable. September 27, 2013
Rated 5.0 out of 5.0 by Great place Enjoyed the location and view overlooking the Marina. Staff was very courteous and helpful. Parking garage connected to hotel lobby, nice! Good restaurants near the hotel, convenient! Our anniversary getaway weekend was wonderful! Thank you! September 27, 2013
Rated 4.0 out of 5.0 by Comfortable setting. I had a relaxing time at the hotel. The only downside is that the doors slam really loudly and due to the thin walls, you can hear them. It was a great location. September 23, 2013
Rated 2.0 out of 5.0 by Glad to check out This hotel was overpriced and the rooms were sadly in run down condition It is under upgrade process but still I was not very satisfied at all September 22, 2013
Rated 1.0 out of 5.0 by Wifes Birthday Vacation This stay was our second stay at this property in spite of a previous bad stay last April-2013 but we thought we would give it a second chance, this proved to be a mistake from the start. The staff upon check in were, at best, disinterested, as they didn't even recognize our holiday in priority club platinum status. Our room was so humid that our medication (tablets) were disintegrating from the humidity in the room. The floor was soiled to the point that our feet were getting dirty. The house keeping was very late each day and we had to ask for them to clean our room as we felt they were simply passing us over as we were in the room momentarily. The pool was overtaken by bees due to a previous bartender leaving bar syrup out, according to the bartender on duty. We were forced to make an abrupt exit as my wife was allergic to bee stings. Upon check out we were going to address the issues with management but she was already dealing with dissatisfied guests and wasn't interested in our issues. This property needs new management and someone to motivate the staff to be more concerned with the guests needs before they have no guests at all! September 14, 2013
Rated 1.0 out of 5.0 by Check in time Room was to be ready by 3pm. Wasn't able to check in till approx.530pm. Wasn't offered anything and they refused to give a late ck out. When reservations were made parking was comp. after complaining of late service was told well you got your parking free. Wow! We had an early game that day and were needing to shower to make dinner in time. September 12, 2013
Rated 5.0 out of 5.0 by Great hotel service in Corpus Christi, Texas!! Holiday Inn Marina, Corpus Christi, Texas is the "Best!!" This hotel was on "point" from the minute I checked in. The staff was very friendly, professional, and willing to assist in any way. Thanks for the great service! September 8, 2013
Rated 3.0 out of 5.0 by Concierge with bad attitude Concierge was rude and went over board with sarcasm. September 6, 2013
Rated 2.0 out of 5.0 by Labor Day 2013 Not exactly what I expected. Got there around 5:45 pm and the room was not yet ready. Had to wait a little over an hour for this to happen. When we finally got to the room, the beds looked like they were put together by amateurs, no pride put into preparing the beds whatsoever. Never acknowledged us a platinum elite member like all of the IHG hotels that I've been to so far. I think the checkout time was 11:00a, you would think that all the rooms would be ready by 6:00 in the evening. September 5, 2013
Rated 2.0 out of 5.0 by Labor Day Weekend My wife and children came to stay with you during the Labor Day weekend to enjoy a Hooks game and several other sites and activities in Corpus. Check in was at 3 and we got there sometime after that. It took 35 min to get through the line because there were only 2 check in clerks working. After the long drive from Houston and then going to the Texas State Aquarium, my kids were going nuts we were ready for showers and naps before the ballgame. The check in clerk was very helpful and did quickly get us our keys. I got the family upstairs and my boys in the shower and then went to get our bags from the car. There is a terrible smell in the parking garage. It smells like old urine. It was a turn off. Then when I returned to the room my wife informed me that housekeeping was on the way because the fold out sofa was dirty and unmade from the previous guest. This is a major turn off because that is where my kids were going to sleep. Housekeeping did come quickly and fix it. My wife and I had a few drinks at the bar later that night and the bartender was very hospitable, made our night. The next morning I woke up and went to Hurricane Alley to get discount tickets, my wife was to order breakfast from room service. She said she called several times with no answer and then called the front desk. Front desk said that room service should be calling back shortly. They never did, and by the time I got back my wife was starting to get agitated. I suggested that we just go down to the restaurant. Upon arrival there was a group of people waiting to be seated and a line at the hostess stand with no hostess in sight. We stood there for nearly 10 minutes without a single staffer to check on us or seat anyone else waiting so we left. Also, the elevators were acting weird, with every stop the chosen floors would reset and everyone had to push their floor again. Overall from this experience I probably would not revisit this property because I do not feel I got value for the hard earned money I spent for the room. September 5, 2013
Rated 5.0 out of 5.0 Great Stay They were clean. Friendly service. Great breakfast. September 4, 2013
Rated 1.0 out of 5.0 by Very unsatisfactory experience. I booked through Holiday Inn representative and made specific request known. Large room with a view-superior suite as defined by the representative. I arrived at 5p.m. to a dirty room with large view of the building across the street. I was then informed that this was the largest room and all had the obstructed view due to the same location on each floor. I spoke to Front Desk Rep at the front desk about my request upon making the reservation, she took the issue to the GM whom never came out to discuss the matter. I was instructed to contact the Acct. Mgr about my refund. When I spoke with him about my situation he informed me that because I had booked at a rate that offered no cancellations that I would be charged for a night that I did not stay and that I should be satisfied with that. I made the reservation because I had hoped for and believed in good faith I would receive what I agreed to pay for. I didn't stay because it wasn't what I was told I was reserving but I was penalized. September 3, 2013
Rated 1.0 out of 5.0 by A known disappointment The location of the hotel is perfect! Unfortunately, location is not everything. The rooms carpet was damp and the bathroom fan did not work. When I informed the front desk they stated they were aware of this issue. Being aware of it made me more disappointed since they could of provided me a different room or the option to spend my money else where. Also, the resteraunt on-site in independently owned and operated but its poor service is a reflection on this hotels standards. I would have to say location is just not crisp and not what I would expect from Holiday Inn. September 3, 2013
Rated 5.0 out of 5.0 by enjoyed stay Everything was great, great service!!! I will stay again September 2, 2013
Rated 3.0 out of 5.0 by room condition room needs renovation tired and well used not what i expect from holiday inn September 2, 2013
Rated 4.0 out of 5.0 by Great Location.... The location is superb and the views from the hotel are great. The lobby area is very nice but rooms and hallways need new carpet and fixtures. But overall it was a great stay. August 30, 2013
Rated 2.0 out of 5.0 by Disappointed I was really disappointed. Hotel was not clean elevators and carpet in main areas. The workout room was dirty and towels scattered across the floor. The worst part was when I got out of the shower and no bath towels were in the room only a wash cloth and and towel. I checked out and told the lady at the front desk, as I did not want to be charged for the hotel thinking I took the towels. Her response was don't worry we would not think that. Never did she apologize that I had to dry off with a hand towel. Very very disappointed. August 25, 2013
Rated 2.0 out of 5.0 by Seen Better Days I recently stayed here for business 8/19 - 8/21, initially because of its bayfront location and proximity to my downtown visits. Upon arriving, it appeared the hotel was undergoing some remodeling in its lobby area, mainly its conference rooms. I checked in and went upstairs to find my room looked and felt outdated. Wallpaper peeling. A 1.5 inch hole in another wall. The elevator carpet was stained and dingy. The hallway to my room was not much better. You can tell this hotel has seen better days. A remodel should have been underway in the rooms first! Breakfast was very good as was the service at the bar. One day, I had returned about 2pm and went to the little store in the hotel. It was closed. I went to the front desk to ask if I could purchase some bottles of water for my room. I was told the store was closed and maybe I could get some at the bar. Well the bar had none. I didn't want to take a glass of water from the bar up to my room. Another thing, there are no little refrigerators (like in most hotels these days) so you can't store drinks in your room - very inconvenient. What bothered me the most was the front desk clerk couldn't even offer to open the store up and get me 2 bottles of water, after I offered to pay/charge them to my room. Not very customer oriented. Again, I think this hotel is living on merely its location as it has little to offer. If you go about a mile down the road, you will find another Holiday Inn that is clearly more up to date, has its own little beach behind it and definitely gets it. The last thing I observed one late afternoon was several people trying to check in. There was two front desk clerks but only one was working. The other lady was in training (we asked), but should have been able to ask if she could help anyone that was NOT checking in. She could have helped with simple requests and not keep their patrons waiting. For the price, it is not a good value. It needs an update to the rooms, its services offered and resourcefulness of its front desk. August 25, 2013
Rated 1.0 out of 5.0 by Bad Service We will not be staying in this hotel again, was not pleased with the room service, we didn't get our room cleaned and no fresh towels were brought up to us until 11:30 p.m. on the 2nd night. We tried calling house keeping and they didn't ever answer, called front desk and told them that the room had not been cleaned and that we needed fresh towels and this was after we had been out all day and wanted to take a shower, but no towels. We also had to request more coffee for the morning and when the person that brought it up, we told him that the room had not been cleaned and needed more towels, he said I'l bring towels, but the cleaning of the room was not his problem. Even though it was not his problem or job, I don't think that was the right response he should have given us and again this was about 11:30p.m. Never saw a house cleaning person or cart the whole weekend we were there, also the 20th floor had a bad smell when you get out of the elevadors. August 22, 2013
Rated 4.0 out of 5.0 by Wet Carpet from AC Leaking My experience was almost perfect except for coming in after midnight into a room with soaking wet carpet in the hallway and bathroom areas. I called the front desk to let them know & they said they couldn't move me because the hotel was booked which was fine with me since it was late. I just wanted them to know I wasn't happy about walking on carpet that was soaked. The front desk said that the AC leaks from condensation and that it happens regulary. For the price of these rooms, I expect not to have any issues. August 21, 2013
Rated 2.0 out of 5.0 by Overall room I was very displeased with the aesthetic of the room. The tv stand with drawers were broken. The walls had stains as well as the carpet. The closet door was broken/lop-sided. It was outdated. I honestly think you are overcharging your guests. I don't believe I would recommend this location to family and/or friends. August 20, 2013
Rated 2.0 out of 5.0 by Dirty room I understand this hotel was recently taken over by Holiday Inn and plans are to remodel rooms. However, the room I was given was in dire need of new (or at least clean carpet); adequate number of linens for reported occupancy (4); CLEAN linens (one towel appeared to have blood stains on it, and this was noticed only after the towel had been unfolded and use had begun); and repainting. I am a Priority Club member and usually choose Holiday Inns before considering other chains. I hope this feedback is used to improve the reputation of Holiday Inn hotels. August 20, 2013
Rated 3.0 out of 5.0 by Nice location The location was great and the price was better compared to similar hotels in the area. Bed was not very comfortable. The views were great, but wish the doors to the balcony were left open. Had nice walks around the bay during the stay. August 20, 2013
Rated 3.0 out of 5.0 by Disappointed Great location, decent parking, close to yacht club. We were really looking forward to our stay at the Holiday Inn Downtown Marina, however... We were "upgraded" to a mini-suite but the entire floor smelled damp, the AC was weak at best, and our non smoking room clearly had been recently smoked in. Carpet had stains as well. We were told there was a hotel-wide upgrade going on - but that didn't help our well-worn room. Room size was pleasant, but sliding glass door to balcony was screwed shut - when having a balcony was a big reason we picked this hotel over another. We were looking forward to a great experience, but this was not the case. Hopefully the renovations will bring this property back to spec! August 19, 2013
Rated 2.0 out of 5.0 by Not What I Expected Disappointed with our stay at Holiday Inn Corpus Christi Downtown Marina. We arrived at 6:15 p.m., 3 hours and 15 mins. after available check-in and were told that there were no rooms "ready" but that housekeeping was working on it. Not what we expected to hear after a 6 hour drive to CC. After walking around on the pier in the stifling heat, we decided to go back and try again and finally we were able to check in around 7:00 p.m. The halls smelled, the room was very small and the beds were not comfortable. We didn't receive a receipt under our door either which we usually always get so that we can check out from our room. We have stayed in many Holiday Inns over the years and we are just used to better service. August 19, 2013
Rated 2.0 out of 5.0 by overnight stay Carpet was nasty very stained which was unacceptable, drain in bathroom sink very slow. Great view. Shouldn't charge for parking car August 18, 2013
Rated 5.0 out of 5.0 by Elegant spacious and affordable Our experience was great! I loved that they immediately notified me of options I had upon checking in. It's a lovely walk to the shoreline beach, restaurants and bay. An experience you will not forget. The best part is the inside pool which is connected to the outside pool as well. You will not regret your stay. August 16, 2013
Rated 3.0 out of 5.0 by Needs some cleaning Great location and I usually find Holiday Inns to be just right. Unfortunately this property was very dirty - the carpets in the halls and my room were really needing cleaning. My room had one big dirty wet spot and several other spots. I hope this gets taken care of quickly. August 16, 2013
Rated 1.0 out of 5.0 by Overall Experience We were unable to check in on time (3 P.M.) due to staff not having room ready. We didn't get called until 5:38 p.m. that the room was ready for occupancy. We had requested two Queen beds, but instead we were given two Full beds. Although our reservation was for four adults, we were only given three sets of towels (bath, hand, face). As a IHG Rewards Club Member, I expected more than one bottle of water and three chocolate mints. Upon check out, we had to dispute a food charged to the room that we had not ordered. This took additional time to check out until the it was discovered that the charge was the same as our room number. Whoever took the food order charged our room. It was eventually removed from our bill. We will not recommend nor stay at this site again. August 16, 2013
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