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Rated 3.4 out of 5 by 222 reviewers.
Rated 1.0 out of 5.0 by Terrible customer service Went to check in and asked for a cot because we had three children (teenagers) plus myself and husband. I was told that a cot wasn't allowed in that room because of fire hazard. So one of my children had to sleep on the floor. Was there for a wedding and the block of rooms weren't even near each other. Staff was very rude, told me the only way my child could have a bed was to book another room. Funny thing was, we were there for two nights and the staff the next day had no problem sending up a cot. Cold showers. Have never been so happy to leave a hotel! July 26, 2014
Rated 4.0 out of 5.0 by the staff was great staff was great stayed at this place for about 35 days staff was very nice, facility is a dated and needs some work but i will stay again because of the staff, just needs a little work on the building. July 24, 2014
Rated 1.0 out of 5.0 by Dated, noisy and transportation a must. The rooms are very dated, right out of the 70's. That being said, if the rooms were quiet, the dated decor would not be a factor. Forget getting any rest at all in a first floor room. The upper floors are quieter, but still noisy. The hotel advertises transportation to MDW airport. What they do not tell you is that this transportation only goes once per hour, at 40 minutes after the hour. This was not convenient for my large group and it costs us an additional $80 each way for taxis. There are newer, cleaner and comparably priced hotels, closer to MDW. The restaurant and lounge on the property are both noisy, over priced and also dated. The food is marginal but acceptable. The staff is friendly but severely limited in what they can provide given the restrictions of the facility itself, its location and its policies. July 23, 2014
Rated 4.0 out of 5.0 by Good distance from downtown fun Despite construction on I55 the hotel was a short distance from all the citypass destinations and had a very resonable price. The staff were very good and the hotel was in good shape. People vary of course but I had rough time sleeping but cant complain about the quality of the room. July 21, 2014
Rated 1.0 out of 5.0 by Out dated, bed uncomfortable, staff clueless Upon arrival with confirmation for two adults and two children we were given a handicap accessible room. This is not very convenient with small children that prefer a tub. Secondly the room did not contain enough towels, they knew ahead of time we had 4 persons. One lamp was not plugged in and we found an extension cord behind a bed that had broken wire. The front desk want to tape it back together, we refused and wanted maintenance to replace the cord so all appliances and lights would work. They did comply. After diner I went to get some ice. The ice bucket and lid was covered in Cheetos and or Dorito crumbs and grease. Went to front desk, received apology but they had no more ice buckets. I guess no one is smart enough at the front desk to go to an unoccupied room and grab another one, and yes, they had unoccupied rooms. Finally the same maintenance guy that brought us more towels and fixed the extension cord brought an ice bucket. Night two, maid service again shorted us on towels. Breakfast buffet, ran out of plates for a half hour, had to reuse your plate which I believe is against health code, but I may wrong. I would not recommend this hotel. July 20, 2014
Rated 2.0 out of 5.0 by my experiences At this hotel for a business meeting. Cigarette smoke coming in from the air unit from outside. dirty bathtub, food serviced on plates that should have been thrown away. July 19, 2014
Rated 4.0 out of 5.0 by Overall, good Overall, pretty good hotel for the price and we enjoyed the stay. The facility was little old, doors were squeaky and elevator light doesn't work properly. Staff were friendly and helpful. They took care of the business in professional manner. July 18, 2014
Rated 4.0 out of 5.0 by Average Hotel and Service During check-in, the desk clerks were helpful but not really friendly. We understand that check-in wasn't until 4:00. However, I was quite disappointed that an exception could not be made for my 88 year old mother who had traveled 2 1/2 hours to get to this location and was suffering from a migraine headache. She was turned away and told to come back at 4:00. Sadly, she went back out to her car and sat there until the hotel's check-in time. Our room was clean and comfortable. While the room where we stayed did not have a musty/wet smell, we did notice it in some of the rooms of other family members. We attended a wedding at this hotel. The room where the wedding was hosted was very nice. The food was good for a wedding meal. The dance floor was a very nice size and accommodated our group well. July 17, 2014
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