Rated 2.0 out of 5.0 by RolandvanM The most horrible dining experience ever in a hotel
We stayed in this hotel in the night of March 10/11 because we were flying out of Chicago Midway on the 11th. Mixed emotions with respect to the stay. The rooms were spacious and clean although a little bit outdated most of the facilities were acceptable. Upon check-in the front desk staff was friendly and managed to get us checked in quickly.
The biggest disappointment with this hotel was the Wilhelm Tell Restaurant. I have never had a hotel restaurant with such poor service. This in addition to the mediocre quality of the food. The service was disgraceful. After we were ushered to our table it took the two waiters in this virtually empty restaurant about 10 to 15 minutes to come to our table. Rather than saying an apology for making us wait he only said "what do you want" ... even the word please was too much. There is not enough space available in this review to mention all the events that happened during this meal but one really sticks out. At one point after the appetizers had been served the waiter came with the main course. But the table was still quite full because he and his lazy colleague never bothered to come and check-up on us or to take away empty dishes. He was there with the full plate dinner of my wife in his hands and decided just to put the full plate in the hands of my wife. He then turned to me and asked: "anything else I can do"? When I replied "perhaps you can give some service and assist my wife" he turned around and walked away without taking any plates with him and leaving my wife with her dinner in her hands.
I made a comment on the restaurant bill to explain why I gave a very low tip. I immediately informed the front desk about the bad dining experience. There was no response from the hotel staff or management and the next day my dinner was left on the hotel bill. Another thing that I noticed both in the restaurant as well as in the hotel that nobody asked ïf everything was ok. It almost feels like they did not want to ask the question because it would stimulate people to be honest about there experiences in which case a lot of time, effort and money would be involved in correcting all the wrongs of especially their below standard restaurant service. If Fitch, Moody's and Standard & Poor's also were to rate restaurants this restaurant would end up light years behind Greece.
May 20, 2013
Rated 2.0 out of 5.0 by LucyBGood Very Disappointed by this Hotel
I was disappointed by this stay because I usually stay at Holiday Inns and this one was old, smelly, and hot. This property is in need of renovations.
May 15, 2013
Rated 2.0 out of 5.0 by ups34 No Hot Water all 3 Days
The Hotel only has hot water early in the morning. If you try to take a shower after 9 am. Cold water until about noon.I hope i get my points back that I used. We let 3 days early and stayed at a country inn in the area.
May 11, 2013
Rated 3.0 out of 5.0 by JDTD leisure travel
room smelled like smoke when first walked in then went away. agree not hardly any outlets for phones, etc. pipes did rattle and doors in hall were noisy and we were on 6th floor. didn't like having to wear wristband to pool and that breakfast not included in the high fee. we have stayed at cheaper places and accommodations much better with a great breaksfast. they need to include a breakfast since they have the room to accommodate it. may stay again if our son goes to the football camp again next year, but may not. maybe busy because has banquet rooms that are rented out, but still shoudlnt be that bad. looked like there had been a leak in our room and they patched a hugh hole in the wall. poor paint job and patching if the wall.
May 6, 2013
Rated 5.0 out of 5.0 by Vickie48 Comfortable and great service
Every time we have been to Chicago, we always stay here. Our rooms have always been clean, etc. I recommend this hotel for an overnight stay but it is a bit pricey. We always have included in our stay the buffet breakfast which is excellent! I'm a member of the priority club in which I get points every time we stay here. In fact we are planning on staying here in June when Full Throttle Fest is In Chicago using a free night stay.
May 4, 2013
Rated 1.0 out of 5.0 by Fordman Read reviews before you stay here !!!
Booked the room, then read reviews. Big mistake !
Hallways alway very noisy. Slamming doors, people yelling and on and on.
Pipes rattle constantly.
Had to take a sleeping pill AND ear plugs to get to sleep, because I had an early flight the next morning.
Great for party animals and people that stay up all night and sleep all day. Bad for normal travelers.
Three to four desk attendants and still took forever to get checked in!
May 4, 2013
Rated 3.0 out of 5.0 by Sorny not bad
Not a bad place to stay, but a bit overpriced in my opinion. Had issues with a room that smelled smokey, but upon bringing it to the staff's awareness, different room was given that was much better.
April 30, 2013
Rated 5.0 out of 5.0 by boomerstory Internet service was spotty
Everything about the hotel and service was outstanding except the internet service was spotty.
April 27, 2013