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Rated 3.6 out of 5 by 327 reviewers.
Rated 5.0 out of 5.0 by Great Experience all around Nice room with a great view and comfortable bed. Everything you need in a room. December 23, 2014
Rated 2.0 out of 5.0 by Below average Hotel was dated and service fair at best, My first night I discovered, while my bed was made up, my bed linens were not changed from the previous guests. Each day, I ran out of hot water before I was able to get into the shower. December 19, 2014
Rated 4.0 out of 5.0 by iT staff has no clue It staff could get anything fixed the internet had to be hard wired to the computer as they could not get the wireless to work and never could get the microphone to work December 17, 2014
Rated 1.0 out of 5.0 by Poor service and terrible stay I was staying for a wedding and it took over an hour to check in. Then they told me there were no rooms left (I booked my hotel 6 months in advance!) They were rude and there was a convention going on that night as well and did not care about the wedding party at all. The staff was not helpful. The rooms are dingy and dark in this hotel. I will not be staying here again. December 12, 2014
Rated 3.0 out of 5.0 by Aged Stayed as part of a business trip, hotel is ages compared to other Hotels u stayed at during my trip. Staff friendly and accommodating. Used a conference room, clean and fit for purpose. The rooms however need an urgent face lift , dark and faded and my first room was smelling like an ashtray. This for a non smoking hotel. I was moved to a different room . The bath plug did not work so I could not bath. The shower was not any better , as half the water was spraying up to the roof and the rest was comming out of the bath fosset. Breakfast was ok . Unfortunately the helpful and friendly staff is not enough for me to recommend this hotel December 12, 2014
Rated 4.0 out of 5.0 by CHICAGO COUNTRYSIDE IN DECEMBER Very nice and clean Hotel and Room, close to my training center, friendly staff, rely liked the shuttle service from Midway & Back Staff always willing to accommodate you. Maintenance workers seem very happy and were very nice and friendly. lots of parking, felt safe and secure in and outside the hotel would like to have laundry facilities on site but it was good to have laundry services available December 10, 2014
Rated 3.0 out of 5.0 by What is the Point of Being Gold Elite This hotel was clean and similar to other properties I stay. The issue I have is I was never acknowledged as being a Gold Elite member when I was checking in. I had to return to the front desk as my key did not work and 2 gentlemen checking in were being thanked for being gold and offered bags with amenities or points! December 9, 2014
Rated 2.0 out of 5.0 by Dirty dishes in hallway and cold shower This is third time I have stayed at this hotel. First two visits were fine, this time it was very poor. Shower got up to room temperature at best. Quite annoying to work outside in cold all day and come back to room and shower is cold. Also there was a plate of what looked like nachos from room service sitting on the table next to the elevators the entire 3 days i was there. Disconcerting that all the housekeeping and other employees walked by that for days and did nothing about it. What other problems are they ignoring? Even though this is convenient to where I am working periodically up there, I probably wont stay here again. December 9, 2014
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