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Rated 4.0 out of 5 by 292 reviewers.
Rated 5.0 out of 5.0 by A Delightful Surprise I have rarely stayed at Holiday Inn properties in the past; however, in the Pleasanton/Dublin area there isn't a great choice. I can't take credit for choosing to stay at the HI. The hotel was recommended to me by a colleague. I was truly surprised how comfortable my room was and how friendly and attentive the hotel staff was. The hotel property is a little awkward and dated. I found that this didn't matter much because the hotel staff outshine the cosmetic weaknesses of the property. August 2, 2014
Rated 4.0 out of 5.0 by Overall a great place You couldn't ask for any more in a hotel! I really enjoyed my stay. With lots to do in the surrounding area made it worth my while. August 1, 2014
Rated 4.0 out of 5.0 by Affordable Bay Area room I was forced into this hotel because I had to travel to the Bay Area unexpectedly and was looking for last minute accommodations. Everything in San Francisco was either booked or wildly expensive. To get at the price I was able to pay, I had to look farther out. I had never even heard of Dublin but the room was under $200 so I said it will have to work. Turns out it's just east of Oakland I could get to San Francisco in about 40 minutes...bear in mind this was a weekend so I didn't have work-related weekday rush hour to contend with. It's also just five minutes from the freeway so I didn't have to worry about getting lost not knowing the area. The room was clean and comfortable, and there's a pool. No free continental breakfast but there's a restaurant and the food there was fine. Also it's walking distance from a commercial area that includes a used book store, which was kinda nice as I'm a big reader. I'd definitely stay there again. July 31, 2014
Rated 5.0 out of 5.0 by love this place What an experiance every time i am here. I had moved out of the area for almost a year and was working down in the valley when i got moved back over to the bay area, i told myself that i would be stayng at the holiday inn again due to the awesome hospitality i always recieved. I was greeted by Wayne and Justine and Danielle which i have known for the last 3 years which there professionalism is the best you could ever ask for, they make it possible for me to be there. Your other employees Arielle, Sydnee, Taylor, Christian, M'Kenzie, Cierra, Crystal, Jay, Stoyan and Erika are always professional as well, they always have a smile on there faces when i check in and even when i check out even if its early morning. The rooms are always very nice and always very clean, the beds are very comfortable. i always enjoy myself here from food to the staff to the rooms this hotel will always get an A+ from me. Another thanks to the GM Paul for always greeting me with a smile and a hand shake. I would definately recommend this hotel to anyone. Thanks again awesome staff and see ya tonight. July 29, 2014
Rated 3.0 out of 5.0 by good value Good friendly staff particularly in the restaurant. The rooms and lobby decor need updating. Rooms facing the freeway are noisy due to poor, old windows. Overall a good value when compared to other hotels in the area but don't expect a modern room. July 22, 2014
Rated 5.0 out of 5.0 by Dublin - pleasonton the front desk was extremely friendly and it was very efficient to check in and check out July 22, 2014
Rated 4.0 out of 5.0 by Great Experience Great staff that immediately addressed me as a returning guest and recognized my IHG status. The rooms are clean and comfortable and it is easy access to the freeways. I have stayed at this particular location several times and have never been disappointed with the service provided or the quality of the room. July 18, 2014
Rated 4.0 out of 5.0 by Great service Very friendly staff. Suggest offer complimentary breakfast. I am looking to stay once every 2 months with pet accommodation and complimentary breakfast. Overall, we were pleased with the staff and how friendly everyone was. July 18, 2014
Rated 5.0 out of 5.0 by Another great stay This hotel is one of the best I have ever stayed in. Each week I travel for business and have made this place my "home away from home". The staff, food, and service are all absolutely fantastic and go to every effort possible to make your stay pleasant and comfortable. July 16, 2014
Rated 5.0 out of 5.0 by Good room, great staff and service You cannot beat the Holiday Inn in Dublin for a great overall experience. Nice rooms, friendly staff that really deliver on the service. Hotel has everything you need when traveling, a nice fitness facility, restaurant and bar area and it also close to a lot other dining locations within walking distance. July 14, 2014
Rated 5.0 out of 5.0 by Great place to stay I'm always impressed by the entire staff of this hotel, as I stay here on business very often. My business took me into San Francisco for most of this business trip but I chose to stay here and commute to my work locations. I'm so comfortable here that I would rather drive to my other locations rather than stay somewhere else. July 14, 2014
Rated 4.0 out of 5.0 by Comfortable room great service We usually stay at Holiday Inn express and missed the free delicious breakfast July 14, 2014
Rated 5.0 out of 5.0 by High Expectations Met The Dublin Holiday Inn met my high expectations in every way. Even before we arrived, I sent a message to Paul, the manager, with several questions. His immediate, informative, friendly response set the positive tone for our entire stay. Upon check-in, the desk clerk, Crystal, welcomed us efficiently and sincerely, and gave us a few valuable tips about restaurants in the area. The room was bright, clean and spacious, and even had first-run, pay-per-view movies. We slept very well and highly recommend the Dublin Holiday Inn to any discerning traveler. July 9, 2014
Rated 4.0 out of 5.0 by Great Stay and Value There were a lot of people checking in the same time I did but the staff acted quickly to accommodate everyone in a professional and friendly manner. The staff seemed to always have a smile and greet me wherever I went. The food was great and the room was too. Definitely my new best place to stay when visiting the area. July 8, 2014
Rated 5.0 out of 5.0 by Spacious Suite and Great Service! During my business trips to the Pleasanton office I have stayed at this Holiday Inn and each time they just keep exceeding my expectations! They have always accomodated my ealy arrival and late departure times. The rooms are always very clean and comfortable...not to mention the sleep number bed, their delicious full breakfast, and the complimentary wine glass! I will definately return as my travel needs arise and I am recommending this hotel to all my co-workers and friends who will be staying in the area. Thank you 'Holiday Inn' for making my business trips so pleasant and stress free! July 7, 2014
Rated 4.0 out of 5.0 by Irish Hospitality in California. This hotel feels like a four star hotel in Ireland. All the conference rooms, dining room and bar is name after a golf course in Ireland or places in Ireland. They recently remodeled the dining room which now feels more like a neat and comfortable USA dining room. It used to have an Irish hotel dining room feeling prior to the remodel. July 7, 2014
Rated 4.0 out of 5.0 by Great Stay Went to visit family. This hotel is very clean and we had a great time in the bay area. Easy to get to BART and not far from bay area cities. July 2, 2014
Rated 5.0 out of 5.0 by Dublin HI Staff here is very friendly. The rooms are a decent price for the area and usually pretty quiet. The restaurant is good for breakfast or a beer in the evening. July 1, 2014
Rated 1.0 out of 5.0 by Not a repeat location Although Staff somewhat friendly, knowledge regarding rooms and where a seminar would be held that I was attending was poor. Room (216) was extremely loud due to being put on the freeway side, glass door not sealed and recycling A/C unit below room and to the right (I asked for a quiet room). When I called about another room, was told nothing available. If I had not been attending a seminar there first thing in the morning I would of went elsewhere. The room service seemed rushed as I received hot water, not coffee and wheat bread not toast. I checked out early and will not book a seminar or room again at this location. June 30, 2014
Rated 5.0 out of 5.0 by Consistent Excellence Consistently exceeding your customer's expectation is the hardest thing to do in business. The entire staff at the Holiday Inn Dublin achieves this difficult goal. The housekeeping staff, grounds crew, wait staff and front desk personnel do an outstanding job. Keep it up! June 30, 2014
Rated 5.0 out of 5.0 by always excellent customer service from staff my expectations are always met or exceeded from the staff, and general manager Paul makes sure to say hello and thank me for staying when he sees me. The food is excellent, and gives me no reason to go elsewhere. June 30, 2014
Rated 4.0 out of 5.0 by Above average, but could be better. The check in staff and the amenities of the room were quite satisfactory and was even pleasantly surprised by a complimentary snack tray already in the room. The only improvements that I could offer are: sound transmission between the rooms is above normal and after being promised a remote in the exercise room and not seeing it for two days, I gave up hope that I would see it. Otherwise, the hotel was comfortable and convenient. June 29, 2014
Rated 5.0 out of 5.0 by Amazing Front Desk Staff I am a flight attendant and we arrived in OAK very early one morning. The weekend was filled with NASCAR so we finally found an available hotel in Dublin. I contacted the front desk to see if they had rooms available and when I spoke with Crystal she stated that they did. Since we are a flight crew and wanting to get into the hotel ASAP we asked if it would be possible to check in immediately (6:30a) - she stated yes that was possible. At other hotels we would be charged for the previous night or a day rate for checking in early. Crystal was able to check us in without additional fees. We never know when our departure might happen and the hotel staff accommodated us with extending our stay and then a late check out once we were informed of our departure. Truly outstanding customer service in assisting us with our stay!! June 26, 2014
Rated 4.0 out of 5.0 by Awesome customer service/Kind The staff at Dublin/Pleasanton was excellent. There are times when reservations don't always go as planned and the staff at the property did everything in their power to make us comfortable. The staff truly took matters in to their hands on the spot. The rooms were comfortable and the suite was luxurious. What a treat. We were given a welcome gift and fruit June 26, 2014
Rated 2.0 out of 5.0 by Our stay in Dublin-Pleasanton was not pleasant. Have stayed in many Holiday Inns; this was one of my least favorites. Couldn't do early check-in because of water problem. Finally got a room where the king bed nearly filled the entire room and there was blood on the sheers and drapes...looks like someone opened the curtains after having cut their hand! Second king suite was gloomy and dark; felt like we were underground. The curtains wouldn't open properly. The furniture was outdated. The bathroom's rod was bent and the chrome was peeling off. The staff tried their best to improve our stay. Their service is the only reason I did not rate our Overall Experience as poor. The property is old and feels neglected. June 26, 2014
Rated 3.0 out of 5.0 by Surprise issues! This was my third time staying at this location; I am relocating to the area. The first two times went without incident, but this time we had a few problems. I reserved a King bed with pull out sofa. We first got keys for a room with no pull out so we went back to the lobby and got a new room. This room had no pull out as well so we went back down to the lobby again! This third time they gave us the correct room. But when I pulled open the sofa, it was not made up. I called the lobby and a gentleman brought up sheets and handed them to me. Yes, I had to make my own sofa bed. Then I realized I had no pillows so I called down again. Also, our key cards kept losing their ability to open our room so we kept having to go back to the lobby to get them reset. Then when I checked out I found out the employees that switched my room (three times) never reassigned my name to the correct room so anyone at anytime could have given our room to someone else and they would have walked right in on us!! June 26, 2014
Rated 5.0 out of 5.0 by Comfortable, good service and location I had a good two-night stay. The bed was comfortable as always and the staff very accommodating. The location is ideal for me. June 25, 2014
Rated 5.0 out of 5.0 by MY HOTEL OF CHOICE IN BAY Its a good bag of bones if you are looking to travel to this area. Centrally located. They need to do better with the parking sometimes. Staff are very kind June 24, 2014
Rated 5.0 out of 5.0 by Holiday Inn In Pleasanton My company had a meeting here so everything was pretty convinient. Outback Steakhouse is walking distance. We would stay here again. June 24, 2014
Rated 4.0 out of 5.0 by Low noise, friendly staff. Comfortable bed, great staff, and low outside noise pollution. June 23, 2014
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