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Rated 3.9 out of 5 by 378 reviewers.
Rated 5.0 out of 5.0 by Over-nite stay was great I will be doing business again in Duluth area -I will certainly drive an extra 30-40 miles just to make sure this hotel is where I stay. Comfortable and quiet -I was even on the floor just above the pool. Barely heard the kids swimming (not mine!). I highly recommend making this a place to stay. June 19, 2013
Rated 4.0 out of 5.0 by Excellent location There for a Navy reunion. Location was great, room and shuttle service were very good, staff very helpful. I would recommend this location if you are in the area . June 16, 2013
Rated 3.0 out of 5.0 by a weekend We are from Thunder Bay and came on an impulse trip to duluth. We unfortunatly picked a weekend a hockey/soccer tournament was happening and we were given a 8th floor room that was very close to the pool. It would have been perfect if it werent for the screaming kids till 10pm,but then it was unavoidable..but it would have been nicer to have been roomed further away from all the kiddy action. The location is perfect for walking to canal park, the driver took us to red lobster right away ,service was awesome, and desk staff apologetic for the noise. The location is very convienient, have stayed here before and always enjoy this hotel. We did get upgraded for being a priority club member so that was nice June 13, 2013
Rated 2.0 out of 5.0 by Rooms and location were good but..... Overall the accommodations were nice. The front desk staff was kind. I travel often for work and for my sons hockey. This particular trip was a hockey trip. Our AAA association had six teams at the Battle of the Bay tournament and occupied a good portion of the hotel since most of us came 4+ hours. The part that was dissatisfying was as parents we spend most of our days in rinks and at night would like to relax with other parents. I understand that large establishments require rules to keep order but seriously making the parents go to there own rooms at 10:30. Last time I checked we were all adults and no longer needed a curfew. When management was asked if we could use the lobby, we were told NO! We asked if we could rent a hospitality room. Again told NO! We were told that we could go to a local bar. Not really a fan of leaving my children to go to a bar but would like some adult time after they are sleeping. I suggest that for future events in your hotel, flex some rules or provide alternatives for familys and friends. Maybe keep the pool open till 11:30 on the weekends. For the amount of money that was paid to stay there, the night time manager was not kind or understanding. With hockey being as popular in the north that it is, I find it difficult to believe that this is the first complaint. No one was being beligerant or rude and even offered to pay for another room to RELAX in. A negative atmosphere was created for our group. June 10, 2013
Rated 4.0 out of 5.0 by Comfortable, great views if on the east side of the building Overall a pleasant stay. The only negative is that it is not located on the water where some of the other hotels are. However, it is right downtown and connected to everything by means of the skywalk system (a series of covered enclosed pathways). June 9, 2013
Rated 4.0 out of 5.0 by nice room Stayed for 3 nights, with my son and my mom. Room was comfortable and quiet even though we were close to elevator. Housekeeping awesome, staff at front desk informative, but large main restaurant needs some attention. Setting is beautiful, food not so great. Orange seed in hot water for tea, hair in ketchup dish and dried up food on 2 forks. Coffee could have been hotter. We only ate their once as it turned us off for the rest of the time. Would stay again at the holiday inn for the price, hotel otherwise good. June 7, 2013
Rated 5.0 out of 5.0 by great hotel We were very impressed with the room quality! Very clean and nice. Only cons were there was no breakfast and a tiny old fridge in the room (but the fridge did keep our pop cool). The front desk staff was extremely friendly and courteous. Would stay here again. June 6, 2013
Rated 5.0 out of 5.0 by Great Hotel I really enjoyed my stay at the hotel, the staff was polite and excellent at they job, the room was very clean and I cant wait to come back in August, I will recommend this hotel to anyone, Thanks again for all your generosity. June 4, 2013
Rated 4.0 out of 5.0 by Great Hotel, great location! We stayed here while attending our son's graduation from UMD. The ceremony was at Amsoil Arena, so we could walk from the hotel through the skyway. This was wonderful! We also paid for the breakfast plan which was great too. The only thing we did not have that would have been nice was a refrigerator in the room. We were by the pool which was convenient, but there were lots of kids running in the hallways for an hour after the pool closed. Overall, stay was great and we will go there again. May 28, 2013
Rated 2.0 out of 5.0 by first room a nightmare we had to ask for a renovated room the first room was old and filthy and there was blood on the walls the pool air temperature was freezing don't come here it is a dump May 25, 2013
Rated 3.0 out of 5.0 by Maintence nightmare Duluth -2nd visit- Room 612 Do I real have to hold the toilet handle down to flush the toilet? It is obvious it had been plunged numerous times by the marks down low! So, So slow I wondered what was going on? Are we going back to the 30's? May 24, 2013
Rated 1.0 out of 5.0 by Good service - good parking We thought the bed was to firm, the faucet in the bathroom was a nightmare to turn on and water pressure was not very good. The personnel were very nice and helpful. The entrance and parking by the lobby to sign in was quite convenient and getting to your floor from parking lot was also convenient. At this time I wouldn't recommend the hotel because of the room comfort. May 24, 2013
Rated 1.0 out of 5.0 by Run down hotel with crazy elevator service This hotel is pretty run down and in need of maintenance. The room was smaller than expected and decor is outdated. There are almost no electrical outlets for anything you need to plugin. The bathroom area is cramped. The elevator situation is crazy. Three elevators that stop on every floor going up or down. There were so many maintenance and cleaning workers going up and down with large carts, etc that there was hardly room for guests. May 23, 2013
Rated 5.0 out of 5.0 by Great Experience We stayed here for UMD's 2013 Spring Graduation Ceremony. My elderly parents were with us as well. Rebecca was very helpful through various emails and by phone when we made a special request to have a refrigerator in our room. She was able to reserve a room for us that met all of our needs and an extra perk for us was the AMAZING view of the Duluth Lift Bridge right from our window. Our parents had not been to Duluth for over 65 years so to be able to stand in our hotel room and watch out the window 3 different ships enter or leave via the lift bridge was 1 of the MANY highlights of their trip. They are already talking about a return visit. We highly recommend Holiday Inn Duluth Downtown. It's easy access via the sky walk to DECC was great! May 21, 2013
Rated 5.0 out of 5.0 by warm and equipped It was so nice to relax... the room was peaceful I did hear that others in our group experienced some noise but our place on the 16th floor was excellent May 21, 2013
Rated 4.0 out of 5.0 by Pleasant Stay In Duluth for the weekend and wanted to be close to downtown area. The room was great and beds comfortable, I did put the heating/cooling fan on low to cover some of the noise in hallway when we were trying to sleep. I used the fitness centre both mornings and would have like to use the pool as well but ran out of time. We had breakfast from the Greenery both mornings, love the fact they have Starbucks! Pleased to find out the shuttle would take us to nearby restaurants if not doing airport runs, so we could leave vehicle in covered parking. May 18, 2013
Rated 3.0 out of 5.0 by avoid rooms by pool Checked into an almost full hotel. Not told hotel under construction when I made the reservation. Given room by pool. Screaming children, no sound insulation.Constant loud noise until 10:30 pm. Hallways under construction -- no carpeting, bare cement. 10 minute wait for elevator. People walking down 8 flights because of no elevators. Not enough staff to check people in. May 17, 2013
Rated 5.0 out of 5.0 by Great Location! I enjoyed my stay at the Holiday Inn. The location was great as it provided easy access to Canal Park via the skywalk system. The parking was great too - free! I would recommend this location to anyone. There were shops within the Holiday Inn Complex/Skywalk as well providing easy dining options - sit down or grab and go. I would have liked to see a lower rate, but for the ease of access and free parking I can't complain too much. May 17, 2013
Rated 4.0 out of 5.0 by Duluth Holiday Inn Overall this hotel is great, there will always be little things that come up but the staff always covers it in a timely manner. May 17, 2013
Rated 4.0 out of 5.0 by Stay at Hotel The Hotel is being remodeled, but we ended up with the pain old room. I hope next time to get a remodeled one. The Service is excellent we like the location. Will come back again. May 14, 2013
Rated 5.0 out of 5.0 by Great staff and great service. Even though the power was out when I arrived on May 2, 2013. The whole staff made it seem more like a adventure instead of a inconvience. Bravo!! May 9, 2013
Rated 4.0 out of 5.0 by Ideal location for skyway use We had to make several changes to our reservation as the date came near. Spoke with different desk agents each time. Kara remembered speaking with us when we arrived and our resevation was exactly what was promised after several changes! Bravo! Our grandaughter was participating in a dance competition; the walkway was very convenient due to weather . We have stayed at this location before , but never used skyway sytem as much. It was very convenient. On site affiliated restaurants seemed not to be ready for the full house it was and the food quality and options were lacking something. Staff was service orientated and seemed happy to be there! May 4, 2013
Rated 3.0 out of 5.0 by Room, service, pool. The King Suite was a good room with plenty of space for us. The problem is that it was right off the pool. Loud til kids went to bed and strong chlorine smell. Asked for a shower chair for my husband - 1st night - 3 calls. No response. 2nd night - called 2x's - didn't call back. The manager gave Holiday dollars for the first night, but no call, apology, or anything else for the 2nd night. Under construction - wasn't bothered at all by that. Good location to the Civic Center. May 3, 2013
Rated 5.0 out of 5.0 by Best Hotel Staff Ever We have never been treated better. The room accomodations were lovely. The hotel well maintained and much of it newly renovated. Overall we had a fantastic experience and hope to return again. April 23, 2013
Rated 5.0 out of 5.0 by Thin walls The place was easy to find and wonderful to be in downtown Duluth. The room was great nice view comfortable and convenient. Late at night I did hear noises coming from the room next to me, I thought that their refrigerator was shaking and going to blow up or something then I heard some gasps and what sounded like a muffled scream, I got worried and thought about calling the desk when I realized that there were two people in that room and it was not the refrigerator at all but the sounds of something else, must have been watching the sisterhood of the traveling pants or something. The staff was wonderful and attentive, I left a note asking for extra shampoo but did not find it the next day, i think the housekeeping staff knew I was bald and gave away the hotel toiletries to my friends. They did leave some extra lotion which is nice for my dry skin. Thanks so much April 21, 2013
Rated 2.0 out of 5.0 by Dirty Bathroom and No where to eat We were there for a convention of about 800 people. There were only three elevators and only 8 people at a time could use them, It was very hard to get to where we needed to nbe. My daughter switched rooms to a two room suite and the childrens bathroom was very dirty, feces on shower curtain, urine on toilet and floor. I called and asked to have it cleaned they said someone would do it. The bathroom did not get cleaned for the rest of the weekend. On Saturday I was very disappointed that we had no choices in the hotel or center to eat at for dinner other than Sneakers. Everything closed by 1 pm. You would think with a convention of 800 they would have made a point of having some restaurants stay open. April 20, 2013
Rated 1.0 out of 5.0 by bad room Suite too small, bathroom was like an airplane bathroom, peeling paint, rust, hard bed and sofa amd pillows. Never again. However, staff was great. April 19, 2013
Rated 5.0 out of 5.0 by 4 adults in the room had enough space and felt comfortable The staff was by far the friendliest and most helpful I've experienced at any Holiday Inn. Thank you for making our stay so pleasant. April 19, 2013
Rated 3.0 out of 5.0 by OK place to stay for one or two nights. The rooms clean but a bit old looking. The staff was very friendly. Can't comment on the food, I didn't try it. Overall satisfied with my 1 day stay. April 12, 2013
Rated 3.0 out of 5.0 by Horrible Beds, great service. I always stay at this hotel because of the medical rates as we do our medical needs in Duluth, but as of lately the rates have gone up and the beds are more uncomfortable than the less expensive hotels. Since they do not offer a continental breakfast I think there is no reason to stay here anymore. I am so diappointed because the staff at the front desk are always so nice and accomodating, the service is wonderful but since the reason to go is to rest and sleep and that now is impossible because of the horrible beds, i might as well stay somewhere else. April 11, 2013
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