Rated 4.2 out of 5 by 249
Rated 4.0 out of 5.0 by Lenny29 good time ,could have been great
we had a good time here but it could have been great except for a couple of things.
the room was cold when we arrived and I turned on the radiator which warmed it up but then went off so I tried the air conditioning and it only blew out cold air no matter how high I set the temperature. the room was320 at the end of the corridor so maybe the heating struggled to get there, anyway it was not cold enough to complain but I would have liked to increase the room temperature a little.
I went to reception around 9.30 pm, there was one customer waiting and there was only one receptionist who was sat at the computer talking on the phone. After a few minutes I asked the receptionist if there was no one else to help but was ignored.
then after another few minutes there was by now a queue of four people waiting to check in. the barman came to the reception desk for something and could see the problem and said he would find the duty manager, the girl finished on the phone and came to help the first customer with no apology not even an acknowledgement as if I did not exist. .a simple "sorry for the wait " would have been good. shortly after another receptionist came on and dealt with me no problem.
apart from that we had a great time the restaurant staff were excellent and even the chef came and asked us if we enjoyed the meal so 11 out of 10 for them 4 out 10 for reception staff.
shame a great night was spoiled by Kamara on reception staff .
December 1, 2013
Rated 4.0 out of 5.0 by Boab123 Parking
Did not expect to pay £10 for parking having booked a double room for the night
November 29, 2013
Rated 5.0 out of 5.0 Helpful staff and PERFECT for families
Stayed again to see the Rugby at Murrayfield with our twin boys (aged 10).
Room as ever very clean, beds comfortable and lovely and warm.
We were on the fifth floor and the view looking out to the castle was spectacular.
We returned from the rugby hungry and tired and sat in the lounge area, full of atmosphere with delicious sandwiches, absolutely perfect for what we needed.
The breakfast was delicious, the staff incredibly helpful and great to be able to take your coffee to the swimming pool area afterwards to watch the children swim in the hotel pool.
Excellent in every way.
November 28, 2013
Rated 5.0 out of 5.0 by Allan1963 Comfortable bed and very friendly staff
Really enjoyed my stay. Room great staff fery helpful and friendly. Resturant very good enjoyed our meal in a very quit surrounding and the superb staff on hand. Good all round would use again.
November 27, 2013
Rated 3.0 out of 5.0 by lambopaul if only the lights worked
Cracking location, next to the zoo and regular buses into Edinburgh (princes street), huge double bed which was great, a couple of small issues
1 - Upon arrival 3 of the 4 wall lights didn't work, a porter came up and changed the bulbs in two of them and they still didn't work - the final night of 3 we found a switch behind the pillows which amazingly switched the lights on !!!!
2 - Breakfast itself was great however due to the amount of guests staying it was often chaos. Been told there was a wait, but we had another friend staying so went to see if he had already got a table to then see spare tables or tables vacated but dirty crockery on it. People simply taking up tables by entering from the bar area and often the chinese part would be virtually empty - so from a food perspective pretty good, service level pretty poor. If your going to have big parties staying I recommend that you organise them not them organinsing you!!
The hotel was incredibly busy but at times the service levels seemed chaotic.
November 24, 2013
Rated 5.0 out of 5.0 by george848 GOOD HOTEL IDEALLY SITUATED
Stayed here for 2 nights, good comfortable clean room, twin beds and a sofa bed which is great for relaxing and watching tv.
nice clean bathroom. Great bus service outside hotel.
Have stayed here a good few times and always return, the breakfast is now a lot better and staff are lovely and helpful
November 22, 2013
Rated 4.0 out of 5.0 by Chorister Massed choir event + rugby
The hotel was full because of choirs and supporters staying for the Festival of Brass and Voices in the Usher Hall. Additionally there was a Scotland/South Africa match at Murrayfield, many supporters staying at the hotel because of its proximity (walking distance) to the pitch.
Food was good and well presented and served.
Drinks were expensive!
Room was very clean but just too close to the 3 lifts, slightly noisy with machinery and guests passing to/from the lifts.
November 21, 2013
Rated 5.0 out of 5.0 by MrMurray73 Away Day with Overnight Stay
Spent a great night at the Holiday Inn at Edinburgh Zoo.
Enjoyed a superb evening Meal, taking advantage of the DBB Offer.
Slept well, and enjoyed the Swimming Pool, Jacuzzi & Sauna.
Finished off with a fantastic Breakfast.
I have stayed here many times with my family and have never been disappointed by the service provided.
November 20, 2013