Rated 4.2 out of 5 by 459
Rated 2.0 out of 5.0 by Zoe678 Good stay but unhappy with hotel holding my money
I had enjoyed my stay at the hotel. The location was good, the hotel smart, room clean and comfortable and the staff friendly. The shower could have done with being updated but the overall room was good. What has greatly disappointed me about this hotel is that once returning home I have found that the hotel are incorrectly holding £100 of my money and did this without my knowledge. No one said they were going to hold money from my account and I am appalled that 5 days after it was incorrectly held it has still not been returned to my account! It has left me short on cash this month, and it has left a bitter taste towards this hotel after what had been a very nice stay. I am shocked that the money was held even though I never gave my card to anyone at the hotel and no one told me this amount was going to be held! I had paid for the room in full months ago and on check in had been asked if we would like to charge extras to the room or settle these is cash, we had opted to pay as we go with cash so I have no idea why this money has been held in the first place and why it has still not been released into my account!!
October 18, 2014
Rated 5.0 out of 5.0 by Angela184 Great facilities and attentive staff
The hotel really catered for all ages. Staff were extremely helpful and friendly. Rooms were very clean.
October 17, 2014
Rated 5.0 out of 5.0 by Grungekid Frequent traveller
This was the 3rd Holiday Inn I stayed in that week and this was by far the best. Room had great views over the Pentland Hills, staff were happy and helpful and the food was unusually good for a Hol Inn. Even the wifi seemed a reasonable speed for a change. Great location for tourists too and easy access to airport outside the hotel. I wish all the Holiday Inns were this good.
October 17, 2014
Rated 5.0 out of 5.0 by Richard Ch Good Service
My wife left Iphone 5 charger in the room, and the hotel staff posted the charger to my home and it arrived in the fourth day! Excellent service! Thanks!
October 16, 2014
Rated 4.0 out of 5.0 by Doonhamer08 Group weekend away
Good stay. Especially enjoyed the Beauty Salon and Sampans Restarant. The Carvery restaurant was disappointing. Staff service at breakfast not good (for tea
October 16, 2014
Rated 5.0 out of 5.0 by Mike Crew LIKE RETURNING TO AN OLD FRIEND
Having stayed at the Edinburgh Holiday Inn since the days when it was the Post House it is gratifying to see that the current management have not spoilt the views and ambience. If anything that have magnified the experience .
Our stay, albeit short(3 days) was like staying with friends and not in a hotel.
Also observed the staff's inter actions with children-- better by far then the actions of "supposed 5 star residences".
October 15, 2014
Rated 5.0 out of 5.0 by Jamdragon1 Brilliant place to stay
If you are lucky enough to be given a rooma t the front of the hotel you will have a view of mountains. When I arrived the hotel reception staff were very helpful and friendly. As an IHG member I was given free internet access and a bar of chocolate - it is worthwhile joining! I had some beauty treatments at the spa which I was very happy with. Room service food was of a high standard. I always have a great nights sleep here as the curtains enable the room to be completelt blacked-out.
The hotel would suit business travellers and families alike. Having the zoo next door I'm sure is a bonus, not that I have visited as I'm always on business. The hotel is a short journey to the airport. Last month I brough 26 clients to stay here and all of them complimented the hotel.
October 14, 2014
Rated 2.0 out of 5.0 by Gmw14 Tired
Bed & mattress tired. Room decor poor. Lamp switched off due to burning smell (reported,response ok ). In need of refurbishment. Significantly lower standard than HI expresses recently used.
October 11, 2014