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Rated 4.4 out of 5 by 273 reviewers.
Rated 3.0 out of 5.0 by Only problem is if you are priority member You are offered points or a drink at the bar. I opted for the points and this is the second time they haven't put the points on. Apart from that the hotel is well run and in a nice location. November 19, 2014
Rated 2.0 out of 5.0 by friendly staff hotel is in a pretty surrounding, by the canal and lock. The hotel staff where very friendly and helpful. However the hotel is very tired, shabby decor, worn carpets, to the state you can see the floor covering beneath, the rooms are tired and not overly clean. Long overdue for a facelift internally November 19, 2014
Rated 5.0 out of 5.0 by customer service is excellent I cannot praise highly enough the friendly and attentive service I received both at check in and the ladies organising breakfast. Nothing is too much trouble. It is always a joy to stay here. November 18, 2014
Rated 4.0 out of 5.0 by Business Trip Decent 3 star hotel - staff are very helpful and nothing is too much trouble November 16, 2014
Rated 5.0 out of 5.0 by Excellent Location for Cheshire Oaks Excellent Hotel. Great location for Cheshire Oaks. Breakfast was amazing - Well Done will definitely return next year. Many thanks November 15, 2014
Rated 2.0 out of 5.0 Great general staff, poor wedding venue. It seems a shame I've had to give such a low score for staff as the general hotel staff were fantastic, really friendly and chatty. I stayed at the Holiday Inn Ellesmere Port for 2 nights as my sister got married there. The room was great for the money with enough space and the bathroom was nice a clean. The problem I had was with the wedding coordinator staff. When checking in and loading all the wedding things into the function room ready for the staff to set up for the following day I felt the gentleman in charge was very insensitive to talk about how while we are enjoying the wedding he would be setting up the next room for "tomorrow's bride" as they do "about 4 of these per week". Didn't make for a special bride feeling. Then a small problem with nowhere to hang the dress and a wedding coordinator who does not find solutions and just looked at us blankly and said she couldn't help, unless she wanted to hang it in the office?! Lovely evening meal apart from being over charged which we were told would be sorted by the time we go to pay the bill on checking out but it wasn't. All these (and quite a few others to be honest) were just small annoyances however what led me to making a complaint is how the housekeepers binned my speech. I gave my sister away and as our dad is deceased I would be doing the father of the bride speech, something incredibly important to my sister. The wedding coordinator told me to leave all belongings in the room we had stayed in the night before, then after the ceremony and photos come up and get whatever we need and then they would move everything to the bridal suite for us to separate later. I had my speech in my hand and asked if I should leave that also and she told me to just leave it on the table. Lovely ceremony and then about half an hour before the speeches I went up to get it and everything had been moved about and my speech was gone. I had the wedding coordinator with me who made no attempt to help whatsoever. I was turning all my belongings out very upset looking for it and she just stood there saying she's sure they wouldn't have thrown it out. It became clear they had and she didn't apologise once. I told the man mentioned before who just told me to make a joke out if it. After the vows, this was the most important part for my sister and they couldn't have cared less. Pretty setting but they make you feel a bit like you're on a conveyor belt of weddings with no little perks or extras for the bride. It's just a job to them. I complained to Holiday Inn who emailed back very briefly to say they would pass on my feedback. November 12, 2014
Rated 3.0 out of 5.0 by Good, Comfortable Rooms, Poor Restaurant Service Good, Clean Comfortable Rooms, polite, helpful Hotel Staff. Nice Indoor pool! Good Location Terrible, appalling restaurant service for dinner! 40 mins for starters to arrive, then another hour for the main course!..Plus people who arrived and ordered after us got service before we did!.. my Family went up to the room to wait and came back after i rang them once main course came!..never happend before! November 5, 2014
Rated 4.0 out of 5.0 by Enjoyable Stay The Hotels location is great, situated literally on the edge of the locks for the canals and within perfect distance for Chester Zoo or the Cheshire Oaks Outlet village. Parking is limited but we always managed to park in the car park. The one down side we had was that there were air-ventilation fans right under our bedroom window which ran 24hours a day and were so loud we had to keep the windows closed all the time, but the view from our bedroom window was lovely over the locks. Despite this, the room had air conditioning so we weren't uncomfortable, the staff were very, very friendly and helpful and my daughter loved being able to feed the family of swans (two adults and 3 Cygnets# who inhabit the locks. Overall a very nice stay and we would stay again #although maybe a different room next time!). November 3, 2014
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