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Rated 4.2 out of 5 by 137 reviewers.
Rated 4.0 out of 5.0 by Friendly staff but horrible bedding The staff were very friendly. The pillows were very thin and hard. The mattress was of poor quality as well. If someone is in the adjacent room, you can hear the television in that room. The Internet access was good but the speed was very slow! June 30, 2014
Rated 5.0 out of 5.0 by EXCELLENT! Stayed only for one night as attending a family event nearby but would highly recommend this hotel. Had rooms 115 and 116 and they were absolutely immaculate, admittedly they looked and smelt new but they were spacious and very well kitted out. Staff on the front desk were superb and proficient both when we checked in and checked out, plus also the bar and catering staff were very attentive. A big thumbs up for this hotel and the staff who run the show. Well done!! June 26, 2014
Rated 5.0 out of 5.0 by Reception Team The Reception Team at this hotel were extremely polite efficient and a credit to Holiday Inn. The attention they paid to all members of the party and the individual attention given to my 4 year old grandson made us very welcome after a long car journey. He still talks about his cookie and milk on arrival! Even after two days at Legoland he still tells eveyone about this. June 25, 2014
Rated 5.0 out of 5.0 by Fantastic staff and service My wife and I stayed at the Holiday Inn Farnborough to celebrate our Golden Wedding anniversary. We had an unforgettable time thanks to the staff. The food was perfect both nights of our stay and I would recommend this Hotel. June 25, 2014
Rated 5.0 out of 5.0 by good location, comfortable and intersting facility overall this visit exceeded expectations - efficient and friendly check-in, comfortable room and an enjoyable garden for dinner. The location is good for te h business meetings in Farnborough. June 24, 2014
Rated 5.0 out of 5.0 by Clean and Tidy Modern Hotel A very clean and Tidy modern hotel. We had a family party here and all were catered for, from Young to old June 23, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay The hotel is very nice and relaxing and in very pleasant grounds and surroundings. The staff are very helpful and provide a warm welcome on arrival. Another little touch is a free chocolate bar and a voucher to get our grand daughter free milk and cookies in the bar. It sounds trivial, but it is a little something extra. The rooms are comfortable and have blackout curtains that make a tremendous difference during the light mornings. There is also a pool and leisure facilities, but we did not get to use them. I would recommend this hotel and would certainly stay again. June 19, 2014
Rated 5.0 out of 5.0 by Value for money and very pleasant and helpful staff Used for a legoland weekend visit and would recomend. We would also sty here again. June 19, 2014
Rated 5.0 out of 5.0 by Happily surprised Hotel looks like a small stately hom from the outside and yet inside is modern, fresh and well lit. Staff were courteous and not over the top. Room was everything I expected but in better condition and with all the euqipment we needed. Leisure facilities were brilliant and really provided us with a relaxing afternoon. Breakfast was well organised, again in a clean, modern and well lit area. Food was of good quality and service was prompt and helpful. Pancake machine was a hit!! Overall the price we paid we were very satisfied. June 19, 2014
Rated 5.0 out of 5.0 by Holiday Inn Farnborough Surprisingly good hotel. We did get the room for significantly less than the advertised price. Still, we had heard mediocre comments from locals, but had an excellent stay. Will try to stay there again, and will recommend it to friends if the price is right. June 16, 2014
Rated 4.0 out of 5.0 by excellent breakfast 4th or 5th time we've stayed here pleasant, quiet room excellent buffet breakfast June 16, 2014
Rated 5.0 out of 5.0 by weekend family stay Arrived to be greeted by Neil. What a great genuine nice guy. Who put us at ease and was very helpful. Room was lovely (quad room) didn't hear a thing in the night. Not like most places I've stayed at. Room was super clean. Lovely added extras. Pool was nice too. Great food. Lovely breakfast. Overall really made our weekend perfect June 15, 2014
Rated 5.0 out of 5.0 by One night with small children Hotel was lovely. Clean, smart. Staff were very welcoming. Reception team couldn't do enough to help us. One child had a birthday and staff made a point of noting the special day for him. All excellent, I'd definitely recommend. June 11, 2014
Rated 5.0 out of 5.0 by Welcoming and family friendly Stayed at this hotel as part of a legoland deal. On arrival the staff couldn't have been friendlier. Having two children and a baby with us, we stayed in a family room which was not huge but more than sufficient for one night. The children were catered for with activity packs, milk and cookie vouchers, free meal (kids menu with crayoning) and even a mini lunch pack on check out. Be warned there is no lift but staff are more than willing to help you negotiate the stairs. The restaurant food is good if a little pricey but balanced out with kids freebie and breakfast was very good. All in all, a very pleasant stay. June 6, 2014
Rated 4.0 out of 5.0 by Overall good value Stayed for a week. Hotel generally very good with friendly staff at all levels. Nice rooms which were a good distance from the main lobby and bar which made for a nice quiet night. On the negative the cost for internet access is very high. June 4, 2014
Rated 5.0 out of 5.0 Excellent value for money stay with great service and comforts Booked for 2 nights a family room for a trip to legoland (half hr drive away). Great friendly service from all the staff. The family room was spotless and had all amenities. A double bed, sofa bed with pl out trundle and a cot provided for the baby. Spacious enough room given there were 5 of us in it. Super clean and every seemed very new. Bathroom towels etc were fresh each day appeared to be brand new. Breakfast range was extensive and delicious. Our children especially loved the pancake making machine! Wouldn't like to fault anything really.other than the The leisure club was a little tired and pool and changing rooms could do with an update (no baby changing table). But again the staff were super helpful and friendly. Wouldn't hesitate to stay again or recommend. June 4, 2014
Rated 5.0 out of 5.0 by Excellent staff service and great hotel We stayed as part of a Legoland package which was great value. The staff were excellent and the kids extras were great (activity packages on arrival, free milk and cookies and goodies package on check out). The room was clean and very comfortable and the staff were very helpful. Thanks for a great stay. June 2, 2014
Rated 5.0 out of 5.0 by Great service and comfortable room Stayed for Legoland. Lovely large family room, very comfortable. Breakfast was super. Very polite staff. June 2, 2014
Rated 5.0 out of 5.0 by being comfortable The staff really make this hotel, the hotel itself is in need of a refresh. June 2, 2014
Rated 5.0 out of 5.0 by room temp had I of stayed longer I would have complained the room was freezing it did not matter what we done to the control panel it was cold. we simply turned it off completely to control the temperature. as you walked towards our room though you could feel the whole corridor was significantly colder than the rest of the hotel for some reason. this was the only disappointment of the whole stay and did make it uncomfortable for the children May 30, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is one of the best holiday inns I have stayed with. Excellent staff and service. I would definitely recommend this hotel. May 29, 2014
Rated 5.0 out of 5.0 by Excellent service ...we were impressed Stayed here in order to take advantage of a weekend at Legoland. We couldn't fault it. Kids got milk and cookies voucher on arrival plus a goody bag which was a nice touch. Room was spacious and comfy even with four of us sleeping there...breakfast was fab...great selection to suit all tastes. Pancake machine was brilliant as it persuaded our two fussy children to eat breakfast! On Saturday evening we ate in the bar area where the kids ate free. My husband ordered salt beef hash and the potatoes weren't cooked.... The Asian gentleman in charge of the bar (wish I'd made a note of his name) displayed exemplary customer service... He replaced my husband's meal quickly, gave us free desserts and coffee and told us he didn't want us to leave without a smile! We were amazed at the trouble he went to to ensure we had a good experience. He needs recognition!! We would definitely recommend this hotel. May 28, 2014
Rated 5.0 out of 5.0 by Relaxed, friendly and above all, genuine professional service, I have stayed at HI Farnborough twice in the last couple of months and on both stays the experience has been excellent throughout. Always clean and fresh. The housekeeping staff greeting you on the corridors, the maintenance team offering to assist with luggage as they happen to pass you, the reception, bar and restaurant staff taking an interest in you and remembering your preferences - clear and consistent signs of a management team that really get what great customer service is actually all about. There are numerous 'upscale' hotels and brands that could do with some training from this Manager and their team. Looking forward to my next visit again soon. May 20, 2014
Rated 5.0 out of 5.0 by Excellent hotel, highly recommended. I do a lot of traveling, so little things matter. This is my preferred hotel in the Farnborough / Aldershot area, since it has everything I need - great breakfast, pool / spa / workout facilities, clean and quite rooms, and a good location. The staff are very pleasant and helpful, and I never anticipate (or have received) any problems staying here. May 19, 2014
Rated 4.0 out of 5.0 by From a Yorkshire Lad Having come down from Yorkshire for a retirement do we were very surprised at the high standard of the Hotel Rooms and Food for the price we paid. We shall definitely stay with Holiday Inn again. May 8, 2014
Rated 3.0 out of 5.0 by Services Services and information not very good within the hotel April 3, 2014
Rated 5.0 out of 5.0 Superb refurb For me it's the location of this hotel that matters. That said, the quality of the rooms after the recent refurbishment is superb. Clean, fresh, good lighting and very convenient plugs for all the rechargers I need to carry. March 25, 2014
Rated 5.0 out of 5.0 by Great Place and Staff & Service Superb I stayed at this hotel during Febuary and found the location ideal for my purpose. The staff and service is excellent. The staff are extremly friendly and more than willing to help -- you just have to ask e.g. I have a special diet and i asked the dining staff to accomodate this in the morning breakfast -- and they were brilliant. Look forward to staying again. March 7, 2014
Rated 5.0 out of 5.0 by Unbelievable I Stayed with the Holiday Inn Farnborough at the end of January this year, and never have I ever had such amazing service anywhere!! The Reception staff when I checked in were fast but very to detail I was recognised as and IHG rewards club member even though I am not at a high status at the moment - I was given a chocolate on check in for being an IHG member and that lifted my spirits after a long hard day at work. The staff were lovely and friendly very welcoming and I genuinely felt like they were happy to have me. - The food in the hotel is of high standard and tasted like something you would expect coming from a 5* Restaurant. - The gym sauna and swimming pool were clean and very accessible the staff in there were lovely and genuine and I would really like to point out how in-bedded in helping you to every tiny detail that I even called down for room service at 4am and I was served within 30 minutes an amazing well presented sandwich and a cute little napkin swan. - obvious effort and time into making me feel special. On Check out my name was remembered without having to look at the computer screen and they even knew to ask me how my 4 am room service was and if there was anything and I quote "they could improve on for next time" - now I was just stunned I had no idea what to respond to that as the stay was lovely but how passionate they were in improving to make a customers stay even more memorable. 100% Recommendation March 5, 2014
Rated 5.0 out of 5.0 by A lovely stay Had a lovely stay during late December. The staff were top notch. The room was very comfortable and complimentary chocolate bars were a bonus. Many thanks to the reception and housekeeping teams, who were able to track down my phone charger, that I left! Food in the restaurant was delicious for both dinner and breakfast, with great service from the team. We did however find the conservatory area a little chilly at dinner, something that is easily rectified. Wouldn't hesitate to recommend this hotel. February 17, 2014
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