Rated 4.2 out of 5 by 143
Rated 4.0 out of 5.0 by SomeoneElse Pleasant room and hotel
One of the nicer business hotels I've stayed in. Recommended.
July 6, 2014
Rated 1.0 out of 5.0 by willitbeornottobe It was no Holiday this time!
This hotel is tired and depressing to walk around the accommodation areas. Very little facilities for children and families. Grass area could do with a fenced in play area. Nice notion to give kids a voucher for cookies and milk from the bar but not so hot when the kids come running back "afraid" because of all the loud inebriated wedding guests filling the bar. Fortunately Ashleigh(Restaurant) came to the rescue. This girl has a good way with people and is an asset to the hotel.
Niell at Reception, a lovely helpful bloke, as were the others there.
Some cleanliness issues. Management should check the toilet bowl rim in room 326 as, in the words of my six year old son who said "that's disgusting", when he saw it from bath level at bath time. No energy to complain while there as I had not slept due to the "concrete slab" I had slept on for two nights. Sorry HI but this place is in the same condition as the rim of the toilet bowl. I hope
you can address my candid response for the sake of other travellers and your hardworking staff.
July 3, 2014
Rated 5.0 out of 5.0 by Zelie Outstanding stay
On the desk, when we arrived, was a young man called Neil. His helpfulness and attitude make him an outstanding ambassador for your company. On arrival he took our bags to the room, did so again when left. In between those times, he as cheerful, attentive and cheerful. We genuinely hope that someone with senior authority in your company takes the time to contact Neil to both congratulate and thank him for his customer relations. We hope to find more Neil's when we visit other of your hotels in the future.
July 3, 2014
Rated 5.0 out of 5.0 by potter2014 Legoland Mini Break
Good clean hotel. Very friendly and helpful staff. Room had everything we needed from tea/coffee,ironing board ,hairdryer and endless toiletries. Not the hotels problem but we had a family next door that kept trying to open the interconnecting door all through the night so our nights sleep was not that great.
Pool good for the children and loved the fact they supplied you with towels.Also sauna, steam room and jacuzzi.
Dinner was OK, what I expected really for the price as kids ate free (£40 for dinner 2 adults 2 children) Breakfast however was great. Cooked,continental,cereal,fruit,tea,coffee etc etc the list goes on.
Easy to find. nice little touches like childrens welcome pack, milk and cookies before bed.
Would d recommend and would defiantly go back due to cleanliness and friendly staff.
July 3, 2014
Rated 5.0 out of 5.0 by tony1398 fantastic food and service
staff at reception went out of their way to make sure our stay went
smoothly.I had driven 300 + miles to attend a birthday bash for my son ,everything was as good if not better than i expected.All the family who traveled varying distance commented on how good the staff were and how good the service they received after their long journeys.What can i say about the food ? scrumptious is the only word that springs to mind.
July 2, 2014
Rated 5.0 out of 5.0 by Joselo2014 Great Experience
Fantastic hotel. Very well kept. Very clean. Staff are very friendly and helpful. Would definitely recommend eating in the hotel.
July 1, 2014
Rated 4.0 out of 5.0 by Jack44 Friendly staff but horrible bedding
The staff were very friendly. The pillows were very thin and hard. The mattress was of poor quality as well. If someone is in the adjacent room, you can hear the television in that room. The Internet access was good but the speed was very slow!
June 30, 2014
Rated 5.0 out of 5.0 by WORCSCLARETANDBLUE EXCELLENT!
Stayed only for one night as attending a family event nearby but would highly recommend this hotel. Had rooms 115 and 116 and they were absolutely immaculate, admittedly they looked and smelt new but they were spacious and very well kitted out. Staff on the front desk were superb and proficient both when we checked in and checked out, plus also the bar and catering staff were very attentive.
A big thumbs up for this hotel and the staff who run the show. Well done!!
June 26, 2014
Rated 5.0 out of 5.0 by den01 Reception Team
The Reception Team at this hotel were extremely polite efficient and a credit to Holiday Inn. The attention they paid to all members of the party and the individual attention given to my 4 year old grandson made us very welcome after a long car journey. He still talks about his cookie and milk on arrival! Even after two days at Legoland he still tells eveyone about this.
June 25, 2014
Rated 5.0 out of 5.0 by Hanco46 Fantastic staff and service
My wife and I stayed at the Holiday Inn Farnborough to celebrate our Golden Wedding anniversary. We had an unforgettable time thanks to the staff. The food was perfect both nights of our stay and I would recommend this Hotel.
June 25, 2014
Rated 5.0 out of 5.0 by Bob! good location, comfortable and intersting facility
overall this visit exceeded expectations - efficient and friendly check-in, comfortable room and an enjoyable garden for dinner. The location is good for te h business meetings in Farnborough.
June 24, 2014
Rated 5.0 out of 5.0 by Musha123 Clean and Tidy Modern Hotel
A very clean and Tidy modern hotel. We had a family party here and all were catered for, from Young to old
June 23, 2014
Rated 5.0 out of 5.0 by Paigeolivia24 Enjoyed our stay
The hotel is very nice and relaxing and in very pleasant grounds and surroundings.
The staff are very helpful and provide a warm welcome on arrival.
Another little touch is a free chocolate bar and a voucher to get our grand daughter free milk and cookies in the bar.
It sounds trivial, but it is a little something extra.
The rooms are comfortable and have blackout curtains that make a tremendous difference during the light mornings.
There is also a pool and leisure facilities, but we did not get to use them.
I would recommend this hotel and would certainly stay again.
June 19, 2014
Rated 5.0 out of 5.0 by Scuba Stevo Value for money and very pleasant and helpful staff
Used for a legoland weekend visit and would recomend. We would also sty here again.
June 19, 2014
Rated 5.0 out of 5.0 by Indexer Happily surprised
Hotel looks like a small stately hom from the outside and yet inside is modern, fresh and well lit.
Staff were courteous and not over the top.
Room was everything I expected but in better condition and with all the euqipment we needed.
Leisure facilities were brilliant and really provided us with a relaxing afternoon.
Breakfast was well organised, again in a clean, modern and well lit area. Food was of good quality and service was prompt and helpful. Pancake machine was a hit!!
Overall the price we paid we were very satisfied.
June 19, 2014
Rated 5.0 out of 5.0 by Ink Man Holiday Inn Farnborough
Surprisingly good hotel. We did get the room for significantly less than the advertised price. Still, we had heard mediocre comments from locals, but had an excellent stay. Will try to stay there again, and will recommend it to friends if the price is right.
June 16, 2014
Rated 4.0 out of 5.0 by Faw1 excellent breakfast
4th or 5th time we've stayed here
pleasant, quiet room
excellent buffet breakfast
June 16, 2014
Rated 5.0 out of 5.0 by don1984 weekend family stay
Arrived to be greeted by Neil. What a great genuine nice guy. Who put us at ease and was very helpful. Room was lovely (quad room) didn't hear a thing in the night. Not like most places I've stayed at. Room was super clean. Lovely added extras. Pool was nice too. Great food. Lovely breakfast. Overall really made our weekend perfect
June 15, 2014
Rated 5.0 out of 5.0 by greggieG One night with small children
Hotel was lovely. Clean, smart. Staff were very welcoming. Reception team couldn't do enough to help us. One child had a birthday and staff made a point of noting the special day for him.
All excellent, I'd definitely recommend.
June 11, 2014
Rated 5.0 out of 5.0 by elleB046 Welcoming and family friendly
Stayed at this hotel as part of a legoland deal. On arrival the staff couldn't have been friendlier. Having two children and a baby with us, we stayed in a family room which was not huge but more than sufficient for one night. The children were catered for with activity packs, milk and cookie vouchers, free meal (kids menu with crayoning) and even a mini lunch pack on check out. Be warned there is no lift but staff are more than willing to help you negotiate the stairs. The restaurant food is good if a little pricey but balanced out with kids freebie and breakfast was very good. All in all, a very pleasant stay.
June 6, 2014
Rated 4.0 out of 5.0 by Paul O Overall good value
Stayed for a week. Hotel generally very good with friendly staff at all levels. Nice rooms which were a good distance from the main lobby and bar which made for a nice quiet night. On the negative the cost for internet access is very high.
June 4, 2014
Rated 5.0 out of 5.0 Excellent value for money stay with great service and comforts
Booked for 2 nights a family room for a trip to legoland (half hr drive away). Great friendly service from all the staff. The family room was spotless and had all amenities. A double bed, sofa bed with pl out trundle and a cot provided for the baby. Spacious enough room given there were 5 of us in it. Super clean and every seemed very new. Bathroom towels etc were fresh each day appeared to be brand new.
Breakfast range was extensive and delicious. Our children especially loved the pancake making machine!
Wouldn't like to fault anything really.other than the The leisure club was a little tired and pool and changing rooms could do with an update (no baby changing table). But again the staff were super helpful and friendly.
Wouldn't hesitate to stay again or recommend.
June 4, 2014
Rated 5.0 out of 5.0 by M m m m Excellent staff service and great hotel
We stayed as part of a Legoland package which was great value. The staff were excellent and the kids extras were great (activity packages on arrival, free milk and cookies and goodies package on check out). The room was clean and very comfortable and the staff were very helpful. Thanks for a great stay.
June 2, 2014
Rated 5.0 out of 5.0 by Sammy71 Great service and comfortable room
Stayed for Legoland. Lovely large family room, very comfortable. Breakfast was super. Very polite staff.
June 2, 2014
Rated 5.0 out of 5.0 by MILO 1 being comfortable
The staff really make this hotel, the hotel itself is in need of a refresh.
June 2, 2014
Rated 5.0 out of 5.0 by janedoe179879 room temp
had I of stayed longer I would have complained the room was freezing it did not matter what we done to the control panel it was cold. we simply turned it off completely to control the temperature. as you walked towards our room though you could feel the whole corridor was significantly colder than the rest of the hotel for some reason. this was the only disappointment of the whole stay and did make it uncomfortable for the children
May 30, 2014
Rated 5.0 out of 5.0 by Alangg Excellent Hotel
This is one of the best holiday inns I have stayed with.
Excellent staff and service. I would definitely recommend this hotel.
May 29, 2014
Rated 5.0 out of 5.0 by Yorkshire Pudding Excellent service ...we were impressed
Stayed here in order to take advantage of a weekend at Legoland. We couldn't fault it. Kids got milk and cookies voucher on arrival plus a goody bag which was a nice touch. Room was spacious and comfy even with four of us sleeping there...breakfast was fab...great selection to suit all tastes. Pancake machine was brilliant as it persuaded our two fussy children to eat breakfast! On Saturday evening we ate in the bar area where the kids ate free. My husband ordered salt beef hash and the potatoes weren't cooked.... The Asian gentleman in charge of the bar (wish I'd made a note of his name) displayed exemplary customer service... He replaced my husband's meal quickly, gave us free desserts and coffee and told us he didn't want us to leave without a smile! We were amazed at the trouble he went to to ensure we had a good experience. He needs recognition!! We would definitely recommend this hotel.
May 28, 2014
Rated 5.0 out of 5.0 by C.O.H. Relaxed, friendly and above all, genuine professional service,
I have stayed at HI Farnborough twice in the last couple of months and on both stays the experience has been excellent throughout. Always clean and fresh. The housekeeping staff greeting you on the corridors, the maintenance team offering to assist with luggage as they happen to pass you, the reception, bar and restaurant staff taking an interest in you and remembering your preferences - clear and consistent signs of a management team that really get what great customer service is actually all about. There are numerous 'upscale' hotels and brands that could do with some training from this Manager and their team. Looking forward to my next visit again soon.
May 20, 2014
Rated 5.0 out of 5.0 by 23Skidoo Excellent hotel, highly recommended.
I do a lot of traveling, so little things matter. This is my preferred hotel in the Farnborough / Aldershot area, since it has everything I need - great breakfast, pool / spa / workout facilities, clean and quite rooms, and a good location. The staff are very pleasant and helpful, and I never anticipate (or have received) any problems staying here.
May 19, 2014