Rated 4.2 out of 5 by 167
Rated 5.0 out of 5.0 by Kris84 Vera outlet
This place was wonderful, I felt special because of all the things they offered to us
April 14, 2014
Rated 5.0 out of 5.0 by mbbretzlauf Good night's sleep
Wether you're in Fort Wayne for business or pleasure, this hotel is the place to be. Located across the highway from the Coliseum, I had a restful night after a long drive. Staff is very friendly and welcoming. Rooms were clean and quiet.
April 12, 2014
Rated 2.0 out of 5.0 by Gator1415 One person
Not a bad hotel, but my problem started when an unoccupied room next to me had an alarm clock go off at 1:00am. After 3 calls to the front desk & 40 minutes later....it finally got shut off. Since I was a little irritated, I couldn't go back to sleep, I went down to the front desk to ask why it took so long and the woman working the desk (the night manager) was rude and unapologetic to say the least. Her poor attitude & lack of professionalism is the only reason I will not stay here again. It's a shame one person can affect the perception of a business. Everyone else did a great job.
April 4, 2014
Rated 5.0 out of 5.0 by Chicago Howard Professional and Friendly Staff
I stay in hotels 150+ nights a year. The entire staff at the Fort Wayne Coliseum Holiday Inn ranks among the most professional yet friendly staff anywhere. They always make me feel like I am truly welcome from the moment I walk in.
March 16, 2014
Rated 5.0 out of 5.0 by Brenda2107 Great place
We've been staying at this hotel for 2 years. Rooms are clean and the staff have always been friendly and helpful. Highly recommend!!!!!
March 10, 2014
Rated 5.0 out of 5.0 by BethV Best staff adn hotel
Staff were so friendly and helpful. Was a pleasure staying here. Did not eat in the hotel restaurant so can not rate the food.
March 1, 2014
Rated 5.0 out of 5.0 by Bryan 616 Thank You
Best customer service ever!! I stay in hotels 3 nights a week, this is by far the best service I have ever had ! Clean room, Excellent staff! Great value.
February 22, 2014
Rated 5.0 out of 5.0 by Mimi574 Home away from home
Our stay was really nice! My husband and I took our 2 little ones and they had fun swimming while we relaxed in the hot tub :) Our rooms were nice and our beds VERY comfortable. We ordered room service for supper and breakfast. Our dinner was very good and came within 30 mins. Our breakfast was later then requested so it was free of charge :) Overall - I would definitely come here again!
February 17, 2014
Rated 5.0 out of 5.0 by Cwalker GREAT CUSTOMER CARE
I highly recommend Holiday Inn-IPFW. The staff at the front desk, lounge, and restaurant were all wonderful, cheerful, and polite. It is nice to finally see a place that takes pride in costumer care. Thank you!
There were some issues with my reservations which were handled quickly and again with excellent customer service.
February 17, 2014
Rated 5.0 out of 5.0 by Annnnnnn Great Service
We stay annual due to business needs and it's always a great time! From dinner, to the bar, to the staff and the rooms- they have you covered! Not to mention the shuttle that takes you straight from their door to the Coliseum and back!
February 4, 2014
Rated 5.0 out of 5.0 by USCG Cutter In from the Cold
I had the best nights rest in years last week while I was staying at the Holiday Inn Coliseum in Fort Wayne
January 27, 2014
Rated 1.0 out of 5.0 by unhappy customer The Hotel and my bad decision put my life at risk.
I specifically stayed at the hotel because I could use your shuttle to cross the 5 lane street without cross walk, to the Fort Wayne Colusium. YOUR EMPLOYEE TOLD ME THERE WAS NO SHUTTLE AFTER 8PM. I asked them if they could help find me a cab to return after the races ended. They first said NO. I asked again and then was given a card for a cab company. I was told to use the phone in the loby to call the cab company. After the phone in the lobby did not work, they reluctantly making me feel like I was imposing on them, allowed me to call the cab company.
After the races I felt it was too late to call for a cab and 68 year old me crossed the street, almost getting hit by a car.
ONCE ACROSS THE STREET, I found the HOTEL shuttle waiting at the light. Since it was a long walk still to the hotel on a dark road, I boarded the bus.
That was Friday. The next day I again asked the desk if there would be a shuttle and the SAME person told me NO. I then informed the desk person the SHUTTLE DRIVER last night told me they would be a shuttle and ended our conversation.
Not only was I given incorrect information, which lead to me putting my life in danger, your employee's attitude of superority and condensation toward me angers me very much. Next year I'll probably stay at your hotel again because it is across the street, but I hope I can get accurate information and some sort of respect from your help next year.
One other thing. Friday I was told the bar would be open till 11pm. The races ended in time for me and others to be back before 10pm. But the bar was closed with the bar maid counting the money and we were told it was because they were not busy.
Don't you think it might be busy when people return from an event across the street, which is the probable reason for the hotel being there in the first place?
January 2, 2014
Rated 5.0 out of 5.0 by Goliath414 Excellent hotel - great staff - overpriced though
Excellent hotel, especially for the area.
The staff does an excellent job.
It really is overpriced though for the area and what all is included.
January 1, 2014
Rated 5.0 out of 5.0 by 06jr Good experience,
Good experience. I would recommend and plan on staying at this location again.
January 1, 2014
Rated 5.0 out of 5.0 by Elisex4 Nice night in a bad snow storm.
The bed was wonderful, the most comfortable I have experienced in a hotel. The only recommendations I would have is better cleaning of the bath and shower floors and doors that were more snug to the floor as we had a lot of noise and light through the gap from the corridor.
December 17, 2013
Rated 4.0 out of 5.0 by MarkD333 NICE PLACE- NEED MORE ELEVATORS
We stayed over one night for a family reunion that my mother and uncle planned, it was a Saturday and there was also a group of young hockey players staying and it seemed like a full house. I am not complaining about that but on times when all rooms are filled it seems like you need more elevators to get to the rooms, there were several times when there was a large group waiting for the elevators and some of the kids were pressing each button to make them stop on each floor. Other than that the pool area was nice and the room was clean and we also took advantage of the wifi.
December 4, 2013
Rated 5.0 out of 5.0 by Stiney Family Reunion
Family members came from Illinois, Indiana, Ohio, and Maryland to enjoy a wonderful reunion: Four generations from age one to eighty-two. All staff members at the hotel (housekeeping, restaurant/bar, security, front desk, management) were competent, friendly, and helpful. They happily accommodated all of our special requests, and their excellent hospitaly offered a totally welcoming atmosphere for our successful gathering.
December 4, 2013
Rated 5.0 out of 5.0 by soldiergirl55 Beautiful Hotel
Was quite surprised when we walked into hotel. Very clean and welcoming. Friendly staff. Room service excellent. Would definitely stay here again.
November 29, 2013
Rated 5.0 out of 5.0 by bkb1 Great Hotel
I stay at this hotel often for business and always receive great service. Without a doubt, my favorite place to stay in Ft. Wayne.
Thanks to all for the wonderful service you continually provide.
November 25, 2013
Rated 5.0 out of 5.0 by Lynn19 Wonderfully hospitable!
From the moment you walk in the door the staff are greeting and caring for you. Room was spacious and clean. Staff even navigated us to safety during a tornado warning! Amazing folks!
November 21, 2013
Rated 5.0 out of 5.0 by sweethoney Excellent stay
This is not the first time I have stayed at this loclation and I
would reccommend this hotel to anyone needing lodging
in Ft Wayne.
November 20, 2013
Rated 5.0 out of 5.0 by Neekat Great Stay and sweet people
Excellent, I will definitely be coming back. Great people and felt very secure. Wonderful and professional staff.
November 18, 2013
Rated 5.0 out of 5.0 by Steve1882 All Good
Recently stayed a few nights during the Fort Wayne Cluster Dog Show. Perfect location to Coliseum, close to places to eat, friendly staff and clean, clean, clean. This will be my "go to" place from now on.
November 6, 2013
Rated 4.0 out of 5.0 by MVCC MVCC Stay
Great place to have my team the night before Semi-State. We checked in 4:15 approx. Toured course and then left to eat about 7:00 PM. During that time someone came into one of our rooms and smoked a cigarette in the bathroom. 419 and left. Nothing missing but the athletes were spooked. We told them it was just air coming in from air conditioner someplace, they said the smell was gone about 2 hours after we got back. But it sounded like someone with access entered during that time. Just giving you a heads up we still enjoyed the stay a lot and will likely return in 2014 around the same time. Coach Kendall
October 29, 2013
Rated 5.0 out of 5.0 by msc1 the people
Rachel and here staff always have the best attitude. I can stay anywhere but I stay here! The hotel is great but the people. I didnt answer the food question as i did not eat there
October 24, 2013
Rated 4.0 out of 5.0 by wrcoyne Quick but pleasant experience
Our stay was brief but we had a great experience. The hotel was very quiet, the mattress was comfortable, and we were able to get some quality sleep.
We really enjoyed the breakfast buffet and thought it was a good value.
Check-in and check-out were very smooth. We wish we could have spent more time at the hotel and enjoyed some of the amenities but we were on a tight schedule.
Overall, the experience was great and I would recommend this hotel.
October 23, 2013
Rated 5.0 out of 5.0 by pwlftr friendly accomidating staff
Everything was great! The staff was very nice, helpful and cheerful! We ate dinner in the bar area and it was very good and had a great time! The room was clean, the beds were comfortable, and the pool are was clean. Will definitely stay again!
October 16, 2013
Rated 4.0 out of 5.0 by Jakeman Don't plan on breakfast
As a platinum member, when I checked in, I was offered either free breakfast or 500 bonus points. I decided that I would take the breakfast. That was a mistake. I went downstairs at 6:15 as I needed to be at the jobsite at 7 am. I was told that breakfast didn't start until 6:30, but that it never runs on time. When I explained that I needed to be at work by 7, I was advised to get breakfast elsewhere as it would not be ready by then. Therefore, not only did I not get my free breakfast for both mornings, I also did not get my bonus points for each day.
October 14, 2013
Rated 5.0 out of 5.0 by tobrie05 What a great hotel
I was here for a couple of weeks for a business trip and was very impressed. This was probably the nicest Holiday Inn location I can recall visiting. The service was top notch Jennifer was always nice and remembered my name. The room was comfortable. The food was good. If I find myself in the area I would consider this establishment for my stay.
October 8, 2013
Rated 2.0 out of 5.0 by Mixedfeelings13 Okay for One Night Stay
I have never written a bad review until now. The lady booking booked me for 1 night, not 2 as requested at the front desk, and then when I needed to extend it for 2 more nights for business, they charged me a higher rate for 3 out of the 4 nights than the original quoted to me. The night clerk refused to change it or look at how the Holiday Inn website for this location was offering the room for $40 dollars less each night than they were charging me. The chicken parmesan was rubbery spaghetti, like it had been cooked the day before and rewarmed, the chicken was fatty, super fried and bready, the sauce was bland, watery, worse than canned sauces and the whole plate was lukewarm. The doors are slam closed really loudly and it is even worse when the housekeeping put the security bars in the way so the doors slams on them in the morning.
The bar, waitstaff and housekeeping staff were extremely courteous and friendly and efficient. The quality and cleanliness of the room were very good. I had no problems with anything else. Overall a decent place to stay to sleep for a night. The reason for my lower rating of staff and comfort are the front desk problems and the hallway noise.
October 5, 2013