Rated 4.3 out of 5 by 144
Rated 5.0 out of 5.0 by Stanton unsurpassed customer service
I have had to visit this area multiple times over the last several years. This hotel has, as a result, become a second home. The rooms -- especially the renovated 7th-floor, north tower suites -- are great. The breakfast buffet is huge and delicious. The room service is prompt, and -- most important -- the staff is always gracious, polite, and focused on making my stay more than comfortable. I would not stay anyplace else.
January 7, 2013
Rated 4.0 out of 5.0 by JAS1955 Convenient location and great customer service
Isidiro welcomed us personally and made us feel very comfortable in an upgraded room with an extra breakfast ticket.
January 5, 2013
Rated 5.0 out of 5.0 by Carlosdlg Great relaxing stay
This is my second stay at the Holiday Inn Gaithersburg and I have to say that both times I was extremely impressed. I was greeted as a platinum priority club member and both times I was given a nice upgrade for my status. Isidro the front desk manager was very kind and made sure my stay was the best. The rooms are very comfortable and at an awesome price. If you are in the area you will not find a better hotel. I will stay here again.
December 13, 2012
Rated 3.0 out of 5.0 by Logar Unusual bar experience
With only one location for an evening meal in the hotel, I varied the meals over three days, but chose the same draft beer each night. The first night I was billed $4.95, the second (at the bar with a testy woman bartender) I was billed $6.00 but chose not to raise the question because of her attitude. The last night I was billed $4.50 which seems to reflect choice or poor memory on the part of the wait staff.
The other meals and service were average to good for this type of hotel. The exercise facilities were excellent.
December 12, 2012
Rated 5.0 out of 5.0 by Chinese2012 Nice and comfortable room
Nice andcomfortable room, no upgrade on room but free breakfast. good deal.
November 20, 2012
Rated 5.0 out of 5.0 by airplanehistorian If I had to pick a home away from home, this is the place to be
best staff in the world. their service and attention to detail is to be highly commended. I absolutely love this place to stay while visiting the Washington, D.C. area. It is so convenient to get to the Metro, but stil be in close proximity to a major shopping area.
It is a world class hotel which has many of the amenities that one looks for in a great hotel. If I were rich, I would actually would want to live there year round.
November 16, 2012
Rated 4.0 out of 5.0 by JLau Great hotel for business trip
I said so because i was there for business, the hotel has everything that business traveler need. The hotel recognized me as priority club member upon checked in and i appreciate the little privilege that given - priority club floor, some snacks and a free drink in the bar.
I must mention the O'Malley's pub at lower ground floor, it is a cozy bar and restaurant with affordable price, good place to relax after a long day.
November 16, 2012
Rated 2.0 out of 5.0 by DefinitelyNotAFish not too bad in a pinch
- Friendly staff.
- Fast check in / check out.
- Decent price.
- Located in the middle of nowhere.
- The internet connection kept dropping off every 5 minutes (tech support couldn't do anything, and everyone else I spoke with had the same problem).
- The minifridge was very noisy.
- The room had a stale smell to it, almost like old cigarette smell. I had to clean my clothes when I got back home to get the smell out.
November 13, 2012
Rated 5.0 out of 5.0 by maryw66 Great Stay
Our two-day stay was exceptional. Extremely attentive and interested staff, excellent food and high value! Exceptionally quiet, the beds were more comfortable than home, and our room was only a few steps from our vehicle. There was even a workable TV channel guide. Could not have asked for anything more.
This was almost derailed by the reservation I had made in September via Priority Club customer service being canceled, I have no clue why or how -- ! but I phoned the hotel directly the DAY BEFORE our trip (it was a 7 hour drive, so I called "just to be sure" everything was in order) and discovered we had NO RESERVATION - NO ROOM!! despite my having received an email confirmation in September (and NO further communications about it from IHG).
Thankfully the front desk gentleman who picked up the phone booked me a room (MORE thankfully there was a room available to book, the DAY BEFORE our arrival). Otherwise, we have never enjoyed a better stay anywhere. Had no room been available I am not sure what we would have done. And nobody can seem to tell me how a credit card-reserved room reservation (complete with confirmation number) could have been canceled, since I had not done it.
November 6, 2012
Rated 5.0 out of 5.0 by Northstarr Enjoyed my stay,,,renovated room was great. The staff was very good.
This was probably the third or fourth time that I have stayed at the
Montgomery Village Hoiliday Inn. As usual,I was not disappointed, Had a renovated room on the 7th floor and was very comfortable.
The staff was very helpful and the breakfast was more than adequate. All in all I enjoyed my stay. Look forward to staying there again, if necessary.
A Michigan Visitor
November 2, 2012
Rated 3.0 out of 5.0 by Arby Avoid Room 712 at Gaithersburg Holiday Inn
My wife and I stayed in this property for 10 consecutive days. The staff members were helpful and polite, especially the hostess in the cafe; however, the room in which we stayed (#712) was in definite need of maintenance. Here's the rundown ("rundown" being a word that accurately describes the condition of the room):
-- the room had two telephones, but one was completely non-working; not even a dial tone.
-- the springs were shot in the only easy-chair in the room; sitting in the chair took us nearly to the floor.
-- a stand-type lamp, next to the broken easy-chair, did not turn on, even with a bulb change.
-- one of the few accessible electrical outlets did not work.
-- when running the microwave, the desk lamp went out then came back on when the microwave finished (weird).
-- the rod was missing that raises the stopper in the bathroom sink; to get the water to drain, I had to pry the stopper out with a pen knife.
-- the television remote did not work; but to the staff's credit it was promptly replaced.
-- silverware from room service stayed on the floor near the door for 5 days, and was still there when we checked out.
-- the "heat lamp" in the bathroom consisted of a bare CFL light bulb, which put out no heat and looked like it belonged in a garage, hanging from the ceiling.
-- local phone calls, which should be free, cost 75 cents.
-- there was no sign of the carpet having been vacuumed during our entire stay.
Not to be totally negative, there were some positives:
-- nice, comfortable bed
-- nice television, after we got a working remote
-- very good refrigerator in room
-- excellent breakfast buffet in the cafe.
-- hot food available until midnight (but don't order the crabcake sandwich -- it was served cold)
-- very good room heater/air conditioner.
-- both wired and wireless Internet connections.
-- very nice front desk staff; outstanding hostess in the cafe.
-- good ice machine, soda machine, and (pay) washers and dryers on every floor.
-- ample parking.
-- painless, efficient checkout.
November 1, 2012
Rated 5.0 out of 5.0 by Rubygirl good bargain for the area
Average hotel in a great location. What gives it my 4stars is how friendly and welcoming the staff is. The clerk gets out from behind the desk and shows you where the elevators are and where breakfast is served. Speedy check in and for the activities going on (wedding) it was very quiet. O'Mally's pub is a great place eat. Good food and service and not high prices.
October 27, 2012
Rated 5.0 out of 5.0 by MIMI4 COMFORTABLE BED AND SOFTESS TOWELS EVER
Only stayed one night but everything was great. Good access to elevators, exit doors, and parking.
October 26, 2012
Rated 5.0 out of 5.0 by Solitolynda Friendly Staff
The staff was extremely friendly. They went out of their way to be attententive and helpful. The rooms were comfortable and the hotel was extremely clean. They gave our group an excellent price making it affordable for all.
October 19, 2012
Rated 4.0 out of 5.0 by Termite Water
Room 226. Water had to run for 5 minutes before getting warm and another 5 minutes to be hot enough to shave and shower. Staff, when informed, said they would alert the engineering staff. Four days and no change.
October 13, 2012
Rated 4.0 out of 5.0 by warsr Good Location Good Price
Rooms were very comfortable. Staff was very friendly. I had an issue arise during my stay that was resolved to my satisfaction in a quick and professional manner.
The onsite pub is HORRIBLE....avoid for food...felt badly about not enjoying the meal because the wait staff was very friendly and attentive....but the food was very poor...wilted lettuce...steaks overcooked...cobb salad is supposed to be chopped came out like a tossed salad and was mostly lettuce...
October 12, 2012