Rated 4.4 out of 5 by 75
Rated 5.0 out of 5.0 by colson desk agent
the desk agent when I arrived was not the normal caliber of
employee I usually encounter during my stays at hotels. this
employee belongs in a much more upscale property.
I do not remember his name but he was 40 ish and had glasses.
worked the overnight shift. employees that carry themselves as this one does are part of what makes these holiday inn's the favorite for travellers.
He was very polished and professional even the next morning.
This property was very modern and well kept . It is now programmed into my gps as a "go to" place.
October 22, 2013
Rated 5.0 out of 5.0 by nolanurse good time
was clean, quiet, staff polite, and friendly. was good, wish the price was a little better though
October 16, 2013
Rated 3.0 out of 5.0 by WayneDM72 Bad Pillows
The pillows are small and hard. This seems to be a nationwide problem with Holiday Inn. However, Holiday Inn Express has full size conferrable pillows. Holiday Inn spent a lot of money to make guests unconformable. I stay at this hotel about once a week for one night but take my own pillows. This hotel is convenient for business or I would stay somewhere else.
Also, I had to fix the TV myself. There is a small IR receiver stuck to the top of the TV for the remote. It had come unglued from the Velcro. I then had to select the correct TV input.
October 14, 2013
Rated 5.0 out of 5.0 by JCC2011 Comfortable, Friendly Staff, Excellent getaway!
My boyfriend and I stayed here for a weekend getaway trip last weekend. We had originally booked another hotel and upon arrival, found the rooms to be disgusting. They hadn't been cleaned - there were hairs all over the bed, urine stains on the comforter and bugs on the floor. We frantically started calling other hotels to find a different one. Holiday Inn in Garland worked with us on such short notice and got us a fantastic room for a great price. The room was clean, the bed was extremely comfortable, and the service was excellent. They even provided fresh out of the oven cookies for us when we arrived. Talk about great customer service! I would definitely recommend this hotel to anyone!
October 10, 2013
Rated 5.0 out of 5.0 by asdfghjkl123 Great Service
At the last minute, our sitter had to cancel on our mini staycation and the staff was very pleasant when our toddler ended up having to come with us for the night. Very quiet and the room was lovely.
October 10, 2013
Rated 5.0 out of 5.0 by babs92 Great service, very clean, love this hotel!
I had to be in the Garland area for Business and this hotel was very easy to get to, the service and rooms were wonderful. The food was excellent, I highly recommend this Holiday Inn. I will be staying there again.
October 7, 2013
Rated 5.0 out of 5.0 by Knep75 Garland in Heaven
Best place in the area to stay. Call you by name when you enter and leave. take good care of you.
October 4, 2013
Rated 5.0 out of 5.0 by jbd57 Very Pleased with our stay
Although our stay was short - one night, it was very pleasant, from the reservation process to check-out - I was most pleased. The hotel is easy to find and access from the highway is simple. I would recommend this location to anyone staying in the North Dallas/Garland/Mesquite area.
October 2, 2013
Rated 5.0 out of 5.0 by Henlady Comfy beds
I've stayed at this location several times on personal trips to Garland. The beds are very comfortable, and the service and facility are up to Holiday Inn standards. They have great coffee in the mornings, but wonder why they don't provide a pot where guests can pour a "for-the-road" cup themselves. I knew they had a restaurant but only discovered the breakfast buffet when I asked for a "to-go" cup of coffee and discovered the buffet behind a solid wall in the dining room. A free snack for Rewards Club members isn't much of a reward.
September 23, 2013
Rated 3.0 out of 5.0 by Frequent52 Hotel room problems.
I have stayed here twice this summer and had problems with our room. First time I was given a room and the room had guests in it. Next time, the room had not been cleaned.
September 21, 2013
Rated 5.0 out of 5.0 by cstew Great Stay
We came in town for a wedding and needed a hotel close to the venue. We drove by and saw this hotel and took a chance. It was really nice and clean. The staff was extremely friendly. we were really happy with everything!! Highly Recommend!
September 10, 2013
Rated 5.0 out of 5.0 by Longdrycreek Extraordinary
From reservation to arrival and while in the hotel, the customer is
treated very well. I like the location, as I have stayed there often.
Just a superior property. The breakfast is wonderful.
I will return soon.
September 10, 2013
Rated 3.0 out of 5.0 by WayneDM72 Pillows are unacceptable
Overall, the hotel was very good. However, the pillows were small and very hard. Made hour neck sore the next morning. Will bring my own pillows if I stay again. I have traveled all over the US and the world and never had pillows that bad!!
September 1, 2013
Rated 5.0 out of 5.0 by PSL19591 Great place to stay
I travel a lot on business (150+ nights a year) and this hotel ranks near the top of my list of favorite places to stay. Clean comfortable rooms, very friendly staff, very reasonable rates, and near several restaraunts. In a nice area so you feel reasonably sure your vehicle will be Ok the next morning. I would definitely reccomend the hotel to anyone visiting Garland.
September 1, 2013
Rated 5.0 out of 5.0 by LAgetawayGirl Happy, comfortable in Garland, TX
I was very pleased with this hotel. Easy to find, plenty of parking near the entry, fast, courteous, friendly check-in. Nicely appointed room with surprisingly pleasing decor, feather pillows of assorted thicknesses (and labeled), ample desk/counter space for a laptop and spreading out my junk. The bed must have been comfortable, because I slept like a rock.The business center computer and printer is complimentary. Most of the light fixtures in the room had 2-way bulbs, which, for me, adds a measure of "home." The cleaning staff is completely on top of things. My 1 and only minor disappointment was that the hydrolic lifter on my office chair was busted in the down position, and there was no coaxing it any higher. I definitely will return next time I'm in the area.
August 27, 2013
Rated 5.0 out of 5.0 by Don922 LOVED OUR QUICK OVER NIGHT STOP
We decided on a quick weekend trip to Wylie, and stayed across the toll way last time, thought we would try Holiday Inn this time.
What a wonderful place, great room, comfy bed, bar, restaurant great breakfast buffet, and very friendly people, what else could you ask for..all at a great price.
I highly recommend this place for your next stay
August 2, 2013
Rated 5.0 out of 5.0 by nonenone Nice hotel
I enjoyed staying there. The hotel is nice, food is good, and staff is well trained and willing to help. I will return.
July 22, 2013
Rated 3.0 out of 5.0 by dustindustin Housekeeping
The housekeeping service had their radio on while cleaning rooms. I can appreciate music, but I sleep during the day and was awaken several times due to the volume of the music. I could hear several rooms down the hall from my room.
July 20, 2013
Rated 1.0 out of 5.0 by CPS53 I AM FED UP!
I stay frequently at this HI while on business trips to Garland. It is a hassle to have your company pay by a company credit card. On my recent stay (6-30 to 7-2-13) I have had to deal with this problem 3 times.
I am now on vacation having to use my time to still rectify the same problem. I spent an hour on this issue on the second night of my stay because they had charged the room to my personal card that I put up for incidentals.
I checked in with the front desk the next morning to get a CC authorization for my boss to fax back in to assure the company CC was charged. I confirmed that they had received it when I came in that evening. Missy, who is the only person in the whole place that cares about Customer Service, took care of me & walked through the process to be sure it was corrected.
I verified with Missy that everything was good before leaving Wednesday morning.
Today...they have charged my personal debit card with the last two nights stay. The front desk is powerless to help. I was promised a phone call from the Gen Mgr as soon as he arrived at 8:30am. He has not even shown up yet & no one else can help I'm told. I asked to be sent to his voicemail....It's FULL....cannot leave a message. Called back to impart to the front desk that it was imperative that this issue be dealt with this morning....they are screening the call & send me to heis already full voicemail again.
I'm fed up....staying here is way too much of a hassle. If my billing issue is not resolved to my satisfaction before 2pm today, 7-5-13, I will no longer stay at this or any other Holiday Inn. Customer Service here is a joke.
If you travel on business.....I would avoid this place. OH...and you can cancel my rewards club membership.
July 5, 2013
Rated 5.0 out of 5.0 by Kadeem24 Family Road Trip Reveiw
Me and my family really enjoy this area everytime we come here. Will this was our second time, but still. Nice and knowlegable staff with great customer service. No matter what time of night always a positive enviroment. I would recommend this area for other family and friends. We will be returning in a few days. Time to turn road trip around.
June 22, 2013
Rated 5.0 out of 5.0 by Reese857 Great place to get some rest
This hotel is in a quiet area but close to a lot of familiar businesses and restaurants. Their breakfast was full and had many choices. One of our little kids happen to mention that there weren't any pancakes. One of the staff nearby heard and went and made pancakes for them out of the kindness of their heart!
June 16, 2013
Rated 5.0 out of 5.0 by Topman Great Service
Our stay at the Garland, TX location was great. We were there for four days. The staff was always nice and friendly morning or night. The hotel was very clean and breakfast was very good. We had an emergency and the staff was right there to help us. What touch me so much, the next day each time we went downstaris they always asked were we doing okay. That meant so much because they were still thinking of us long after the emergency. I am sure all location are great, but I will always stay at this location when I visit Richardson, TX. Thanks again for your wonderfull staff.
June 3, 2013
Rated 5.0 out of 5.0 by Gary1542 Great place to Stay
Great place to Stay , The staff was very accommodating and always greeted every time we used the lobby. Rooms were nice and comfy will definitely come back .
May 22, 2013
Rated 1.0 out of 5.0 by Andy61 nobody minding the store
- nobody there for me to check out
- employee's car parked in the auto checkin area for 4 days straight
- rooms painted some crazy colors
- tv's didn't work in either room, various issues
May 17, 2013
Rated 5.0 out of 5.0 by bcurrey01 Great place to stay for sure...
As per the checklist all was excellent, time after time.
April 28, 2013
Rated 5.0 out of 5.0 by Knep75 Always a pleasant stay
I have never had a bad experience here and have stayed 50+ nights in the last year. Only disappointments were when they were booked and I could not get a room. Missy is the best! And, they know my name when I walk in.....
April 24, 2013
Rated 5.0 out of 5.0 by XavierMusketeers Beautiful hotel
I stayed at Holiday Inn for a wedding. The facility was beautiful along with a very gracious staff. I would definitely stay here again if I'm ever in the area.
April 5, 2013
Rated 5.0 out of 5.0 by YakDaddy Just passing through
Holiday Inn was an excellent night stay with comfortable beds clean bathrooms.
March 31, 2013
Rated 5.0 out of 5.0 by ZhaZha Great Stay
Decided last minute at late night to stay here. Glad we did. Very nice room at a great rate. Extremely comfortable beds.
Entire facilities, inside and out, were in very good condition and clean. The staff was friendly and ready to accommodate any request we may have had.
Breakfast was very good and in plenty supply, as well as seating.
Great place to stay, and we plan to stay here when we are in town again.
March 22, 2013
Rated 4.0 out of 5.0 by GlobeMaster Holiday Inn Express is Better
Only stay at Holiday Inns for years. I find tat the Expresses are better.
March 5, 2013