Rated 4.5 out of 5 by 136
Rated 3.0 out of 5.0 by Cheer57 Decent rooms but weak air conditioning
OVerall, a decent stay. The air conditioning system struggled to maintain a confomratble temperature and in so doing, created a lot of ambient noise
February 24, 2015
Rated 5.0 out of 5.0 by smartyboots Safe and comfortable
The room was spacious and well laid out, the staff was extremely helpful, and the entire stay was very relaxing and enabled me to get a great deal of work done.
The only thing that I could find fault with was the internet. It was free, but it hardly mattered. You can connect easily enough, but it never stayed connected and even when it was connected it was sluggish.
February 21, 2015
Rated 1.0 out of 5.0 by bjszs@1133 Poor service
I called to inform the staff that I would be checking in late on the night of my reservation. I was told that I did not have a reservation and that it must have been cancelled. I provided a confirmation number but the staff was unable to find any information on my reservation. The hotel did find another room for me which was great until I got a phone call the first night of my stay with information that the room was in another persons name (same last name as mine). When I checked out the bill was in the wrong name with wrong address and rewards number but had my credit card information. I am extremely concerned about the multiple mistakes made on my account including my credit card number on an account without my name. I contacted the rewards department to find out about earned points only to find out that this stay did not qualify for points. After everything that I went through including loss in confidence of the hotel management and staff the least they could do is award me the points for staying in their unorganized hotel.
February 20, 2015
Rated 5.0 out of 5.0 by jklxyz billing
communication is in questionable is the left hand talking to right hand
February 18, 2015
Rated 5.0 out of 5.0 by Ford2015 Fantastic Room
Great service! Will stay at this hotel again! Easy check in and check out. Room was perfect!
February 18, 2015
Rated 5.0 out of 5.0 by Nanama Enjoyable place to stay
Rooms are clean. Staff was very friendly. Breakfast was great. We have stayed here twice and both times we were very satisified.
February 17, 2015
Rated 5.0 out of 5.0 by sandyclas Great!
Good service, and good facilities. It would be better if you had the complimentary breakfast.
February 16, 2015
Rated 4.0 out of 5.0 by Phil-66 Room Temperature
This was an excellent place to spend nights If ever in Garland would definitely make a point ot stay here.
January 27, 2015