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  • 1 888 HOLIDAY
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Rated 4.2 out of 5 by 791 reviewers.
Rated 5.0 out of 5.0 by Convenient & Comfy We stayed at this hotel to use the Park & Stay package. Very competitive pricing, good comfortable clean room. Enjoyed our fish and chip bar meal. We had a good sleep before leaving for early morning flight so didn't have the breakfast. We used the airport shuttle bus and found it very easy and convenient both to the airport and late night returning flight. Car was available and we will certainly make this our 1st choice Gatwick airport hotel. February 25, 2015
Rated 5.0 out of 5.0 by HOLIDAY INN SCORES AGAIN Every year we go for a winter sun holiday and we stay at the Holiday Inn Gatwick. Given that this is a high turnover, short stay hotel, provided at a competitive price, guests are made to feel welcome, personally greeted, and offered every help to settle in and unwind prior to or after their journey. On this occasion, the Restaurant provided two excellent dinners, served with personal attention by the staff. The Duck I had was worthy of a first class restaurant. February 25, 2015
Rated 5.0 out of 5.0 by One night stay I booked one night in the Holiday Inn as I was flying in from a long holiday. but was arriving too late to catch a train back home. So as planned I caught my plane which was an hour late and it took me ages to find the right bus stop for the Hopper bus to the hotel. When at last I arrived there was a long queue at the desk. I was worn out but when I eventually reached one of the receptionists, she obviously realised my stress and was very kind and extremely helpful. She gave me lots of advice about catching the train the next day and her manner was delightful. The room on the top floor was good. I was too tired to eat but had a glass of wine in the bar. My only complaint was people in other rooms banging their doors all night and then making more noise getting up early in the morning. However that is the nature of airport hotels!. It was a good hotel and I would thoroughly recommend it . February 25, 2015
Rated 5.0 out of 5.0 by Perfect, Perfect - Many Thanks Took advantage of the stay & park facility and it comes very recommended. All of our requirements were met including parking the car on our return in one of the front disability bays. Couldn't have been more delighted. February 24, 2015
Rated 2.0 out of 5.0 by Disappointing Last time I stayed at this hotel, I had a great stay and wrote a good review. Sadly this time was not so good. Check in was slow. Not enough staff on reception. The hotel operates its own loyalty scheme as well as IHG rewards. This slows down check in, and is confusing. This stay I was given 10% off, next time I qualify for a free breakfast. It's a nice idea but it's confusing and slows down check in. We had booked to leave the car at the hotel while we were away. This requires two further forms to filled out. Wold be simpler and quicker if we could do this on-line at the time of booking. We were both given upgrades to executive rooms, thank you. My room was fine, but my father who was travelling with me, was given a poor room. My father's room had two lights which were not working, and the TV had sound but no picture. Reception staff tried to sort it out while we were at dinner. They got the TV working, and replaced one missing light bulb. However the main ceiling light was not fixed. My room had two bottles of complimentary water and a chocolate bar. None of these items were in my father's room, which was only next door. Room standards were very inconsistent. I had intended to treat my dad to dinner. However, when we came to pay I was not allowed to charge it to my room because my card had not been authorised at reception. When I was checked in, I was given the option to preauthorise the card or pay. It was not explained that "paying" meant I could not charge to the room. This was very embarrassing and my father ended up paying for the meal. I will reconsider which hotel I use on my next airport stay. This hotel has too many processes and procedures which are not guest friendly. February 24, 2015
Rated 4.0 out of 5.0 by Excellent service Excellent service at check in. Receptionist acknowledged that I was a Gold Elite member. Excellent service at breakfast. Staff were very welcoming and polite. February 24, 2015
Rated 5.0 out of 5.0 by Value For Money- Excellent Standard Stayed at this hotel prior to my holiday and on return as well of which this was excellent.I was very impressed by the level of customer service and value provided and this met my expectations for the Holiday Inn Group.This is easy located and has very good facilities and a good restuarant etc.Nothing was too much trouble for the staff which is a very refeshing these days- plus I had previously stayed at this hotel the year before - and again I would stay even better. I can certainly state that I will be not only using this hotel again but what the IHG has to provide - Well Done!! February 24, 2015
Rated 5.0 out of 5.0 by Ideal location for Gatwick airport Overall this provides what it says on the tin, a comfortable hotel well located with generally very friendly staff offering good quality food. February 23, 2015
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