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Rated 4.2 out of 5 by 611 reviewers.
Rated 5.0 out of 5.0 by Lovely room very comfortable It was our second stay at this particular hotel and found the reception staff very welcoming upon our arrival after a long drive this is just what is required. Paperwork all ready and waiting. Effortless on our part. We look forward to returning next time we fly out of Gatwick. November 4, 2012
Rated 5.0 out of 5.0 by Very convenient on course to a holiday! yes would definately use this service again, to a start of a holiday. We used the holiday inn for convenience and location. parking our car in the longterm carpark is a must if you have a early flight in the morning, use the shuttle service bus to the airport from the hotel. Nice family room and comfortable beds, furnished to a good standard. November 3, 2012
Rated 4.0 out of 5.0 by great location for airport This hotel is ideal for stay park and go because it is so close to the airport and has a regular shuttle bus to take you there. Book in advance for the best rates October 29, 2012
Rated 2.0 out of 5.0 by noisy AC My stay was average... I checked in late afternoon, when I went to my room I noticed that the floors had not been hoovered with debris scattered all along the corridor. The AC in my room rattled constantly to the point I had to report it... the front desk who kindly moved me to a room two doors up, which didn't rattle but was still very noisy, albeit better than the first room. There maybe sound proof windows to keep the noise out from inside but there's no point if the noise is just as great inside the room. I didn't want to complain again as it simply seemed that the whole AC system is antiquated. This resulted in not having a comfortable nights sleep. I am a Gold priority club member and was unable to get an upgrade which was disappointing. This only seems to occur at UK airport hotels as I have stayed many many nights in Holiday Inn's throughout the world. The next day I traveled onto stay in a Holiday Inn in Dubai for the next two nights consecutive, and although being a busy holiday period of Eid Adha, I was able to get upgraded there. If I'm staying at Gatwick again I will opt for a different location. October 28, 2012
Rated 4.0 out of 5.0 by Local stay Very efficient check in, we had a smoking room which is a rarity in hotels nowadays so my partner felt home from home. We had booked a double and were given a room with the sofa bed made up which was a bit of an inconvenience as we wanted to relax on the sofa but which we quickly worked out how to put back together. Good selection at breakfast with attentive staff. Only downside was having to pay for the car park for overnight. October 26, 2012
Rated 5.0 out of 5.0 by Great stopover for Gatwick Airport This is the first time we have used Gatwick Airport and, having a great distance to travel from the north, we decided to use the hotel as a stopover at both ends of our holiday, leaving the car parked at the hotel. Every member of staff encountered was polite, cheerful and attentive. The breakfasts were excellent - plenty of choice and presented in an appetising manner. Rooms spotless and beds comfortable. We will certainly use the hotel again. Thank you. October 26, 2012
Rated 5.0 out of 5.0 by Great value From my initial telephone call to collecting our car two weeks later, we had a thoroughly good experience. The Staff were courteous, pleasant, and efficient. We have no hesitation in recommending this hotel. October 25, 2012
Rated 5.0 out of 5.0 by Pleasant stay Probably the best HI I've stayed at. Clean, comfortable, quiet room. Was sleeping during the day as working nights but not disturbed at all! Good food. Best of all - friendly, helpful, efficient staff. October 23, 2012
Rated 5.0 out of 5.0 by Great breakfast and very friendly staff. Convenient for the airport, £3.00 per adult shuttle service to hotel. Hotel staff informed the cost of a taxi was approximately £6.00 which turned out to be correct. Staff were welcoming and friendly. The room was clean and modern and overall was very comfortable. The breakfast was very good and the staff very attentive. In summary a pleasant place to stay when flying from Gatwick. October 23, 2012
Rated 1.0 out of 5.0 Woken By Bar Staff at Middnight I write this review a month after my stay, and it still niggles me. I stayed for a single night as I had an early morning appointment nearby. The hotel facilities and bar area are very good, parking and the room also as you would expect. My experience is focused on the service from the Bar staff. After spending some time in both the bar and restaurant I asked to close my tab after ordering my last drinks, this was about 2100, they said it was all closed and I left to go to bed! After falling into a nice sleep the phone rang this was at just before midnight. The bar keeper was demanding I return to the bar to sign off my bar bill and to close my account as he was waiting to leave. I was very annoyed and found it hard to get back to sleep, mainly because I had already been told it was closed and the bill was being directed to an account anyway! In the morning I complained and received a 1000 points voucher. Ok so why am is still moaning.. It just feels like I was robbed of a good night sleep for no reason and very little recompense! October 23, 2012
Rated 5.0 out of 5.0 by love it! very comfortable room, service absolutely superb, good quality food. Will definitely stay again. October 23, 2012
Rated 5.0 out of 5.0 by The ideal place to stay before you fly The welcoming reception staff made our short overnight stay enjoyable from the moment we arrived. My husband was on crutches and they went out of their way to ensure we were comfortable, allcoating a room close to the lifts and offering to help with our luggage, The overnight stay with inclusive parking is extrmeley good value and you have the additional assurance of a quality hotel. October 22, 2012
Rated 4.0 out of 5.0 by good food we picked this hotel near the airport because it had a couple of smoking rooms, i booked the room on line, thinking this is what i was getting, when we got there the staff was very friendly and helpful, but i did have a little trouble understanding what the young lady said as it was very busy, lots of people talkin, and her english wasnt very clear. when we got to our room it wasnt smoking, so back we went, the young man was very helpful and understanding but was unable to give us a smoking room. we was moved downstairs and next to the exit so we could nip outside, which was helpful, but not what i thought i had booked. if im honest i would have booked a cheaper hotel that was non smoking. thank u. October 21, 2012
Rated 5.0 out of 5.0 by Great value for money Flew into Gatwick late, easy to find shuttle bus and took a few minutes to get to the hotel, only three pounds! (in London). Friendly staff, nice room, good variety for breakfast, again very helpful staff! Excellent value for money, unlike some hotels and B n Bs I have paid more for. I would stay again. October 21, 2012
Rated 5.0 out of 5.0 by Good value close to airport Booked room before early flight with parking for 2 weeks plus an extra night on return. Staff were very helpful - organised taxi and even called it to come early when we were ready before the time booked. Hotel is so close to airport the taxi is about the same price as the bus and more convenient. Only quibble was dodgy t.v. Reception and rather steep price for extra night's parking. Restaurant and bar were fine and not overpriced for an airport hotel. We were happy and will use again. October 18, 2012
Rated 4.0 out of 5.0 by gatwick only a short stay but as found with many top polite helpful staff,good all round service great comfort good spacious roomswill now certainly stay before all travel , October 18, 2012
Rated 4.0 out of 5.0 by Surprisingly quiet night's stay, within very close proximity of the airport We were plaeasantly surprised by the tranquility of the room, especially considering the excellent proximity to the airport, which made our early morning start much less stressful. The breakfast was excellent. October 17, 2012
Rated 4.0 out of 5.0 by Good place to stay Very close to the airport. Staff were more than helpful. Room comfortable and good value with parking for 2 weeks. We took a taxi to the terminal rather than the bus as price was similar and reception booked it for us and even called them to come early as we were ready. Food in the restaurant was good and excellent breakfast. Only quibble was t.v. played up - dodgy reception. We will stay there again. October 16, 2012
Rated 4.0 out of 5.0 by Comfort & Affordability Very comfortable bed, excellent Customer Service. Proximity to airport is an added plus October 16, 2012
Rated 5.0 out of 5.0 by Great Hotel Best Hotel in the Gatwick area. Always friendly and remember you each time you book in. Friendly and helpful staff. Nothing ever too much trouble. October 16, 2012
Rated 4.0 out of 5.0 by Comfortable bed The room looked rather 'tired' and in need of refurbishment. However it was very clean. Comfortable bed. Good thick towels. The buffet breakfast was excellent - plenty of variety. The scrambled egg was the best I have had in any hotel. All in all, very good value. October 15, 2012
Rated 5.0 out of 5.0 by Great Stay We had a no fuss stay at this hotel. Used a disabled room because I use a wheelchair - it was absolutely spot on - plenty of room, very comfortable and clean. The staff were friendly and helpful. No fuss booking and our car was safe during our absence. What more could you ask for. I would recommend this hotel. We always use this hotel if we are flying from Gatwick. Many thanks to the hotel staff. October 13, 2012
Rated 5.0 out of 5.0 by Excellent allrounder Stayed & parked and vice versa many times VG SUPER.. October 13, 2012
Rated 4.0 out of 5.0 by Between flights A very comfortable stay for a between-flight visit - lots of hot water, good shower, bed comfortable and the tea/coffee tray well-stocked. The shuttle bus was also most convenient. October 11, 2012
Rated 4.0 out of 5.0 by Great service polite staff very obliging clean comfortable room. All i can say is FABULOUS staff helpful polite efficient. THANKYOU VERY MUCH October 9, 2012
Rated 5.0 out of 5.0 by 2 nights at beginning and end of holiday. Very fast check in, no problems with the car- all very simple. Room comfy with the basics one would expect. I will go back again. October 9, 2012
Rated 5.0 out of 5.0 by Good experience - Does what it says on the box Only stayed one night but left the car with them for three weeks and picked it up on the way back from the USA. We do the same thing at least twice every year and have never had anything but great service. Rooms are comfortble, staff are efficient and helpful. The whole experience is very worthwhile. October 8, 2012
Rated 4.0 out of 5.0 by Good Place and Ideal for Gatwick Airport. We stayed one night at the Holiday Inn, on Sunday 30th. September prior to the start of a short holiday in Portugal.Everything went without a hitch,The check-in was efficient, the room comfortable, the evening meal "filled the gap".The car parking arrangements were faultless.On return a week later we collected our car without any problems. Thank you "Holiday Inn" for your professionalisim, we hope to return in future and will pass on details of your place to friends who want to stay near Gatwick prior to a flight. l October 8, 2012
Rated 4.0 out of 5.0 Fast and Efficient check in and out. Staff were very efficient and helpful. The hotel is very conveniently situated for the airport and the stay & park rate is very good value. We were out too early in the morning to take advantage of the breakfast but the restaurant looked good! October 8, 2012
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