Rated 4.3 out of 5 by 162
Rated 3.0 out of 5.0 by Santab Great location nice amenities but loud
Overall the hotel is quite nice but the widows need to be replaced. None of us got any sleep due to the traffic noise on Hwy 131. It sounded like you were sleeping on the exit ramp of the hwy. I thought it might have just been a result of the direction our room was facing but I asked a friend who was in a room across the hall from ours and they had the same problem.
December 4, 2013
Rated 4.0 out of 5.0 by FeisFun Second Stay. Consistant Quality. Bring Ear Plugs.
Staff in the ENTIRE facility is extremely helpful and pleasant. Front desk, restaurant, housekeeping, all do take the jobs seriously.
Room and bathroom were clean. Extra towels and shampoo promptly provided.
Beds were comfortable, loved the choice of pillows and that there were 2 per person!
No maintenance issues. This is huge since I was loosing trust in the brand as my two previous IHG stays (in other cities) had some big issues.
Location can't be beat. The Public Museum next door and the Ford Presidential Library across the street is a must! De Vos just a walk across the bridge.
Restaurant food is fair priced and yummy. Had the salmon. YUM!
Only real things to improve upon is the elevator next to the pool needs to be "tuned" as you need a Dramamine every time you ride. Bring back the Platinum member perks. Place more than 6 towels in the pool area at a time (maybe low because it was a "full house") but took two trips to front desk to have towel brought over for our group.
I hope the management continues to encourage their staff to strive to perfection, as they did a wonderful job!
Overall a very nice stay over Thanksgiving weekend. I would recommend to anyone coming to the area.
December 2, 2013
Rated 5.0 out of 5.0 by Eliamar great hotel!
great hotel, very comfortable! great rooms, views and great location near everything walking!
December 1, 2013
Rated 4.0 out of 5.0 by kurtslizzy1 Handy and comfortable stay for Devos Place wine festibval
The only problem we had with our stay was that the walls were thin. Our neighbors rolled in about 2:30 and were loud talkers and did not seem to want to sleep. After I called the front desk, someone came up and asked them to quiet down. That worked and the rest of the night was peaceful. I was confused that our room was labeled as a handicapped room, because I could not see how a wheel chair could maneuver around the sleeping area or the bathroom. All in all, a very nice stay
November 27, 2013
Rated 5.0 out of 5.0 by Audy Great Job
We read the reviews prior to making our decision to stay here and I have to say the reviews were dead on. The staff was very attentive from the start. Danielle phoned our room shortly after we arrived to see if there was anything they could do for us and to thank us for choosing the Holiday Inn.
Our waiter Nathan was very pleasant and served some of the best hotel food that either of us have had. Not only was the food amazing but it is priced fair too.
The night bartender "I didn't get his name" had a slow start to service but picked it up in the end.
The room was clean and up to date. The bed was so comfy I didn't miss mine at all. Oh and the pillows are awesome. The desk clerk went out of her way to get the brand on the pillows for me so I could but some.
The pool was so warm even I was able to partake in some swimming which is usually out of the question for me since I seem to always be cold.
Don't change a thing. You guys are doing a great job, we will be back.
November 25, 2013
Rated 4.0 out of 5.0 by Occasionaltraveler1 Overall we enjoyed our stay
We opted for the larger room that was wheelchair accessible. Overall everything was clean and comforting.
Two things we did not like were the oversized cylindrical pillows, and that through the night you could hear the constant chime sound of the elevator arriving. Our larger room was directly across from the elevator area.
November 22, 2013
Rated 5.0 out of 5.0 by Terri29 Beautiful room
The room was beautiful and very clean. Next time I am in Grand Rapids, I will definitely stay here. Great location to museum and other venues.
November 18, 2013
Rated 5.0 out of 5.0 by LouEllen78965 Excellent hotel
This Holiday Inn was awesome. We stayed there because we had tickets to DeVos Hall. We were able to walk there in about 7 minutes. Hotel was very clean and staff was friendly and informative. Only bad thing was you could hear the traffic since it's location is right off the highway so sleep was alittle rough because of the noise.
November 15, 2013