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Rated 4.3 out of 5 by 396 reviewers.
Rated 1.0 out of 5.0 by Not a Good Night Sleep If you're coming into Grand Rapids to be in walking distance to many venues, restaurants, etc. this hotel works. If you want a good night sleep along with that amenity then don't stay here. You pay a good price be awake and uncomfortable most the night. We're surprised at the noise outside of this hotel and inside too. Although our hotel room location was far from the best even though prior requests were made to our stay versus what we were presented with at check-in. The West side rooms of this hotel have extensive highway noise as we experienced. Adjoining rooms are noisey, and double beds seem to be the norm. We haven't sleep in a double bed since college. Maybe that says it all? One more thing housekeeping wakes you up once you have fallen asleep, and we weren't even close to checking out. January 25, 2015
Rated 2.0 out of 5.0 by Rude Staff Member I was in town on a 3-day long business trip, and this is the hotel that my employer uses. The beginning of my trip started out great, the receptionist that checked me in was very friendly and helpful. Since I was in town for work, I didn't spent much time actually in the hotel, but things seemed to be going just fine. However, on my last night staying here things took a turn for the worst. I arrived back at the hotel around 10 pm, and entered through the back doorway from the guest parking lot. It had been snowing out that night, and as I was walking in I stomped my feet a couple of times on the rug in the entryway to get the snow off of my shoes to avoid tracking water through the building. As I did this, I noticed there was a gentleman who appeared to possibly be a manager(he was wearing a suit) mopping the floor near me, and very loudly(almost to the point of causing a scene) said to me in a sarcastic tone, "Okay great! Go ahead, stomp your feet and make a mess!" as if i was messing up his freshly mopped floor. Mind you, I was on the rug, not the tile floor, I did not mess up his clean floor. In that moment I was so stunned I didn't even know how to respond. It took me a second to register that an actual staff member of the hotel was talking to me and what he said was so sarcastic and rude. I think I might of mumbled something about this comment being rude and just turned the corner and headed straight for the elevator in disbelief. Either way, that incident really tarnished my experience at this hotel. I do still recommend this hotel to customers because of it's convenient location and amenities, but I also recommend the hotel consider the politeness and attitudes of their staff. January 22, 2015
Rated 2.0 out of 5.0 by unhappy by the river. Overall, the hotel is not a bad hotel, if you like to argue about pricing of special deals they offer and money that was promised to you for said deals. Also it's not a bad hotel if you like to be harassed by hotel "security" for talking in your hotel room. No but seriously it's not a bad hotel…. January 22, 2015
Rated 2.0 out of 5.0 by Lost my discount from booking early Recently stayed at the hotel to watch a Griffins games with a group of friends. Hotel was fine, clean and comfortable. The power was out for the first few hours we were there, which did affect our stay, because we wanted to spend that time watching sports in the hotel room. We were a low maintenance group though, and didn't complain or request comp or anything like that. Upon checkout, I discovered that I lost the discount on the rooms that I booked and was being charged ~$25 more per room (4 rooms). Asking the service desk, they informed me that my card was declined when I originally booked the rooms (about a month in advance). When I asked why I wasn't contacted about it, I was told that they had no phone number/email. I asked about the confirmation and reminder emails that I received and was told those were from central booking. I asked if there was anything they could do for me and was told no. (Working in retail, I understand hands being tied, but still don't understand how systems aren't linked to share email addresses) Maybe I'm out of line, but it feels unfair. January 22, 2015
Rated 1.0 out of 5.0 by cancel my room tonight please... I had the displeasure of staying on the evening of Jan. 13. My reservation was for two nights. Within an hour after checking in, the power went out for roughly an hour. Took a cold shower in the dark and waited it out. The following morning, same thing. power out at 630 am. Another cold shower, in the dark. Got ready for work, walked down 7 flights of stairs and asked what was up and if this would be happening all day. I got a shoulder shrug. No answer whatsoever. No sorry for the inconvenience. No sorry your stay wasn't up to your (and our) standards. Nothing. Nada. So I packed up my bags, and a fair amount of equipment, and lugged it down 7 flights of stairs. Opted for another hotel. But the staff didn't seem to care about that. Pretty disappointed overall. If you knew you were having power issues, maybe you would relay that info to those that are checking in so they may decide if that's adequate or not. I often have work to do and this doesn't cut it for me, you're basically providing minimal to no amenities at that point. Oh, and while I had no power in the am, I had the flashlight app on my phone running and noticed that the sheets I slept in were dirty. There was a smudge of something that looked like chocolate, I'm hoping. Totally gross. January 20, 2015
Rated 4.0 out of 5.0 by Good experience With the exceptions of my lounge experience, the stay was a normal Holiday Inn stay... January 20, 2015
Rated 2.0 out of 5.0 by Grand rapids Holliday Inn - Jan 12th 2015 The hotel was operating under generator power (unknown reason) and had several outages. Given the sub zero temperatures outside, the room ended up very cold and, of course, no internet services. Given the fact that I was there on business, those outages and lack of internet were a big issue for me. January 19, 2015
Rated 1.0 out of 5.0 by Business Hotel Without A Backup Power Source Business class hotel in downtown Grand Rapids. Parking lot snow wasn't shoveled and there was a power outage. This facility apparently didn't have a working emergency power generator. Not a good choice for business travel. January 19, 2015
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