Rated 4.3 out of 5 by 558
Rated 5.0 out of 5.0 Why my wife and I love the Holiday Inn
This is the second time we have used the Holiday Inn for our overnight stays away from home. We were in Ashland, Ohio in May, here in Grand Rapids, Michigan in August and also stayed at the Holiday Inn express on our way home to Rochester, NY in Frankenmuth, MI. We have always been so satisfied with the service and felt welcomed at all these facilities and especially enjoyed the express breakfast at two of the facilities. (We had an excellent and reasonably priced breakfast at the Grand Rapids Holiday Inn). Thank you for providing us with a great safe, clean and wonderful experience away from home. We both truly believe that your hotels are the best for location, convenience, cleanliness, price and safety. Thanks again for everything.
(PS My wife just retired from teaching for 40 years and finally is really enjoying vacation time.)
August 30, 2015
Rated 5.0 out of 5.0 by Aurelio Leiro Excelllent Service .
A Very well located hotel with excellent service, very comfortable and good food.
August 28, 2015
Rated 5.0 out of 5.0 by Asdec Excellent location
Perfectly located this hotel had everything the family needed and more. The staff was fantastic. Thanks for the memories
August 27, 2015
Rated 4.0 out of 5.0 by courtney2 Front Desk Staff
Upon entering main lobby of Holiday Inn, I felt very comfortable with the atmosphere and the friendlyness of the staff members. Should I have to return to Grand Rapids for any reason in the downtown area, I will be staying at the Holiday Inn. I would also recommend my friends to reside here as well.
August 26, 2015
Rated 4.0 out of 5.0 by Thumblewort Great property with free parking
I was summoned for Fereral jury duty in Grand Rapids, and I choose this hotel because it accepted a jury duty rate. Kevin who checked me in suggested that I book extra nights in case I caught a trial, which was appreciated! The room was clean, and the fact that parking was easy and free was great!
August 25, 2015
Rated 1.0 out of 5.0 by bestdogmom Barking Dogs and People Fighting
We were unfortunate enough to be in the room next to a barking dog and the hotel staff were not able to get the owner back to the room to quiet the dog. So, we had to change rooms at 9:30PM. Then the room we were changed into was obviously smoked in and smelled terrible (this is a non smoking hotel). We changed again and the last room was ok, except the shower didn't drain well and you had to stand in water over your ankles before you were done. Then the second night we had to deal with a drunk couple fighting in the hallway right outside our room, she was even punching the walls and doors. The manager broke it up but they started back up again. Had to call the manager again to break it up. Ugh. Not exactly the hotel stay I had imagined.
August 24, 2015
Rated 5.0 out of 5.0 by Mz Otay comfy bed, nice pool
The bed was comfy, the pool was nice... I would have liked some breakfast
August 24, 2015
Rated 4.0 out of 5.0 by yoopergal78 Great Food, comfy bed, nice thick towels.
Overall very nice stay.
Ran the fan to drown out the distant train.
Staff were polite.
Food was excellent.
Incorrectly billed the wrong credit card and had to make a couple phone calls to correct this. This has happened to me at other Holiday Inns also.
August 24, 2015