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Rated 4.3 out of 5 by 557 reviewers.
Rated 5.0 out of 5.0 by Excelllent Service . A Very well located hotel with excellent service, very comfortable and good food. August 28, 2015
Rated 5.0 out of 5.0 by Excellent location Perfectly located this hotel had everything the family needed and more. The staff was fantastic. Thanks for the memories August 27, 2015
Rated 4.0 out of 5.0 by Front Desk Staff Upon entering main lobby of Holiday Inn, I felt very comfortable with the atmosphere and the friendlyness of the staff members. Should I have to return to Grand Rapids for any reason in the downtown area, I will be staying at the Holiday Inn. I would also recommend my friends to reside here as well. August 26, 2015
Rated 4.0 out of 5.0 by Great property with free parking I was summoned for Fereral jury duty in Grand Rapids, and I choose this hotel because it accepted a jury duty rate. Kevin who checked me in suggested that I book extra nights in case I caught a trial, which was appreciated! The room was clean, and the fact that parking was easy and free was great! August 25, 2015
Rated 1.0 out of 5.0 by Barking Dogs and People Fighting We were unfortunate enough to be in the room next to a barking dog and the hotel staff were not able to get the owner back to the room to quiet the dog. So, we had to change rooms at 9:30PM. Then the room we were changed into was obviously smoked in and smelled terrible (this is a non smoking hotel). We changed again and the last room was ok, except the shower didn't drain well and you had to stand in water over your ankles before you were done. Then the second night we had to deal with a drunk couple fighting in the hallway right outside our room, she was even punching the walls and doors. The manager broke it up but they started back up again. Had to call the manager again to break it up. Ugh. Not exactly the hotel stay I had imagined. August 24, 2015
Rated 5.0 out of 5.0 by comfy bed, nice pool The bed was comfy, the pool was nice... I would have liked some breakfast August 24, 2015
Rated 4.0 out of 5.0 by Great Food, comfy bed, nice thick towels. Overall very nice stay. Ran the fan to drown out the distant train. Staff were polite. Food was excellent. Incorrectly billed the wrong credit card and had to make a couple phone calls to correct this. This has happened to me at other Holiday Inns also. August 24, 2015
Rated 3.0 out of 5.0 by decent amenities, poor location This hotel was acceptable to good in most categories; it's main drawback is its location near a buy highway and across the river from downtown Grand Rapids. August 23, 2015
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