Rated 4.3 out of 5 by 232
Rated 5.0 out of 5.0 by Joe R42 Great place to stay...eat elsewhere.
We stayed here while visiting Grand Rapids to see the Ford Presidential Museum. The hotel was a short walk from the museum. The hotel staff were knowledgeable and friendly. The room was nice and clean with a good view of the Grand Rapids museum.
We arrived late and didn't want to walk to a restaurant, so we decided to eat at the hotel restaurant. There was nobody at the host stand when we arrived, but a man arrived shortly coming from the bar area. We were seated in a nice boot facing the open kitchen. The menu had a good variety of items and were reasonably priced. The waitress finally came after several minutes and took our drink orders. We were still looking at the menu so she didn't take the food order. The drinks arrived after about 5 minuets and we ordered our food. My wife ordered a pizza while I ordered prime rib. Having a good view of the open kitchen was interesting. I watched a cook open a refrigerator, pull out a large slab of prime rib, cut off a slice, and place it in a warming tray. It was in there for about 15 minutes. When the food came, we realized that the waitress didn't ask how I wanted my streak cooked, and I guess that was why...it only came in one doneness level. My wife didn't like the pizza at all. She said it was worse than frozen pizza. The crust reminded her of the school band fundraiser pizzas. Overall the meal was a disappointment.
July 21, 2014
Rated 3.0 out of 5.0 by Hannah56 Highway noise
The condition of this hotel is excellent. For the price, however, I was disappointed in the size of the room and the bathroom/lavatory facilities. The sink is out in the entryway of the room, separate from the toilet/tub area. This is usually a plus, because someone can be using the sink/mirror while someone else is showering. However, there was no way to close off the sink area from the room. Therefore, when I got up to take a shower and get ready for the day, I could not dry my hair, etc. without disturbing my husband and daughter, who were still sleeping. Also, this hotel is close to an interstate highway, but there was a lot more traffic noise than I have experienced in other hotels situated similarly. I was also disappointed that the middle of July was the time chosen to seal the asphalt driveway and parking area in front of the hotel, making it unusable. It seems before Memorial Day or after Labor Day would be a better time for this maintenance.
July 20, 2014
Rated 4.0 out of 5.0 Nice for a two day getaway.
We were visiting Grand Rapids for two days of sightseeing. Check in time was 3pm, but we were allowed to park one of our two cars in the lot while we did some sightseeing, and until check in time. We did appreciate that! Easy on and off the expressway.
July 13, 2014
Rated 4.0 out of 5.0 by Tapde Great location and friendly staff
We had a great view of the park across the street where they were setting off fireworks. The hotel had a grill outside which was nice with good burgers.
The staff always had a smile for you.
The only complaints were the room smelled of cigarette smoke and a caterpillar in my bed!
July 9, 2014
Rated 5.0 out of 5.0 by JUST_KCCO Amazing Staff, Great Location
I decided to use some of my reward points and check out the grand rapids fireworks and festivities. I had a friend from out of town coming to visit as well. Due to the fireworks display all the main roads leading up to the hotel where closed. The staff went above and beyond in giving my friend directions and spent almost 30 minutes on the phone guiding him around the detours. I spend a lot of time in hotels, and I would say by far this is the best experience I have had at any hotel within the IHG group
July 9, 2014
Rated 4.0 out of 5.0 by Skye9988 Convenient Location
My son and I were in town for the Fourth of July fireworks, and the location of this hotel was perfect. We were able to walk everywhere we needed to go, and we were able to view the fireworks easily from the lawn area in front of the hotel. I especially liked that the hotel has convenient and free parking. This saved us from parking in public lots in the area or having the hassle of driving around searching for a parking space on the busy streets.
The staff members at the front desk were all polite and friendly. The room was clean and the beds were comfortable. There was a nice desk area, a comfortable chair with an ottoman, and a flat-screen television. I was happy that there was free Wi-Fi, and it worked quite well. There wasn't a microwave or fridge in the room, but there was a great little one-cup coffee maker with delicious coffee included in a little tray on the desk. The bathroom was small, but it had a great shower head and a curved curtain rod. The sink was located outside of the bathroom, and so was the light switch. I was disappointed that there wasn't a fan, though, for the bathroom. Also, having the sink right in the room made it difficult to run water at night without waking up my son. As for sleep, I got a fairly good night's sleep, but for those who are light sleepers, be aware that the hotel is close to the freeway, so there is some road noise. I woke up a few times due to hearing sirens passing by outside.
There is a restaurant on the first floor of the hotel. We dined there for dinner, and we ordered room service for our breakfast. Both meals were good, although I felt that the service was very slow, especially at dinnertime, and the prices were high. My son played for about an hour in the pool, and although it is small, it was clean and there were seats around it. I didn't feel that the walkway around the pool was safe, though. It was very narrow, with only inches to spare between the chairs and the pool. Someone who is handicapped or elderly, or just not able to balance well, could easily slip and fall into the pool.
Overall, I was pleased with this hotel. It was comfortable and clean. We will definitely stay here again.
July 9, 2014
Rated 4.0 out of 5.0 by Cycling128 Convenient location
The property is close to all downtown attractions and offers complimentary bikes to travel around the city. It is next to the highway and very loud at night.
July 9, 2014
Rated 5.0 out of 5.0 by Diobie Excellent Staff
As stated within this survey, the staff was exceptional. The restaurant was excellent, especially our waitress, Cecille. She was very friendly. Front desk was always accommodating especially when they recommended museums around the Grand Rapids area.
July 7, 2014