Rated 4.3 out of 5 by 459
Rated 5.0 out of 5.0 by Dab2015 Great service
The staff was very helpful and accommodating at checki-in. We had a nice stay and the location is convenient for downtown. Rooms were comfortable and quiet. A cup of coffee in the morning is over priced.
April 22, 2015
Rated 5.0 out of 5.0 by Rlamo Great for a Weekend Museum Visit
This was a great hotel to stay when touring Grand Rapids. With a great location, free parking and a nice clean hotel with great staff it was a nice stay for when we were going to museums.
April 21, 2015
Rated 5.0 out of 5.0 by Wilmington Welcomed Highly Recommend
I would like to commend the staff at this location. They went above and beyond the call of normal customer service the entire time I stayed. Half the time you didn't even have to ask for something, they asked you. I travel a lot, it was nice to be treated so warm.
Nice Grill attached to hotel with good food and affordable pricing
Only downfall, the highway is right next to hotel. Only loud in am rush hour ( I was up and out so no biggie), other wise you hardly know that it is there. Wonderful Children's Museum right next store and park across the street as well
April 20, 2015
Rated 5.0 out of 5.0 by Heidi9560 Grand Rapids
Excellent. This hotel was very clean and the staff was very friendly.
April 20, 2015
Rated 5.0 out of 5.0 by Bull92 Comfortable bed and great service
comfortable bed and great service. Enjoyed my stay very much
April 17, 2015
Rated 2.0 out of 5.0 by MaryKay2213 Customer Service
I am not typically a person to complain about customer service. I have never been so mistreated at a hotel. I had 2 people in our group who cancelled their reservation because their experience 30 mins before we walked in. I wanted to see if we could get one of their rooms or at least a room with 2 queens or a king (my boyfriend and I prefer not to share a double bed) She said that was not going to be possible because they are completely booked. 2 mins later, the very friendly front desk person next to our asked the couple next to us, what kind of room they prefer. I know that this kind of thing could have been done. I understand working with people can be difficult, and that not every day is a good day. I was very nice and do not believe that I deserved that kind of customer service.
April 16, 2015
Rated 4.0 out of 5.0 by PaulDetroit Great overall but room a little dated and cramped "split" bathroom area
Location is great...downtown. Overall was nice but room seemed a little dated...also didn't like the small cramped bathroom sink area that was outside of the shower/toilet closed off area. Used to Holiday Inn Express hotels that seem to be more updated/current than this hotel.
April 16, 2015
Rated 5.0 out of 5.0 by Beth3851 Great stay
The staff was extremely helpful with all of our needs/questions. Very importantly to me, I got to plug in my VOLT
April 15, 2015