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Rated 4.3 out of 5 by 349 reviewers.
Rated 3.0 out of 5.0 by Average Stay - Decent Value Staff was very friendly. The restaurant was better than expected. Great walking distance to downtown and DeVos Place. The only downsides were the noise from the traffic outside the hotel and the horribly slow internet. If you're wanting to conduct any business that needs heavy bandwidth (transferring files, etc), you'll have to find another option. November 20, 2014
Rated 5.0 out of 5.0 by One night stay Our whole experience was wonderful. We checked in early evening and the staff was very friendly at the desk. The fact that parking was free initially made me thankful I chose Holiday Inn. We were in town to visit a brewery that evening and felt very safe walking to and from the hotel. The room itself was clean and tidy, and not outdated like I had anticipated. Overall, I would say our stay was very nice for the price of the room. November 20, 2014
Rated 5.0 out of 5.0 by Nice room and bed Everything in the room was neat and clean. The food at the restaurant was very good and reasonably priced. November 18, 2014
Rated 4.0 out of 5.0 by Little Disappointed My overall stay was pleasant, the only disappointing issue was when I accidently left my purse in the room and realized it 3 hours later when I was already half way to Chicago. I called the hotel and questioned why nobody contacted me they told me they were just about to call. When I drove back to Grand Rapids I was told they typically do not call until the end of cleaning rounds. I explained my frustration to the lady at front desk and wasn't offered anything to compensate and was even short an apology due to this being "normal procedure". I was a little disappointed & frustrated due to this issue. :( November 17, 2014
Rated 5.0 out of 5.0 by Wonderful as Always! I Always stay at this hotel when I travel to Grand Rapids. The staff is great, rooms are clean, and the hotel is centrally located to everything that interests me! The new waitstaff in the restaurant was great as well. He even offered me a coffee to-go cup without me even asking! I did experience one little hiccup with my welcome amenity points not being deposited, but once I called, the staff quickly remedied the issue! Thank you for the wonderful stay! We hope to return soon! November 13, 2014
Rated 5.0 out of 5.0 STAFF WELCOME WITHIN THE 1ST 30 MINUTES OF OUR STAY WE WERE GIVEN A SUMMARY OF WHAT TO DO IN THE DOWNTOWN AREA DURING OUR STAY, FROM THE FRONT DESK STAFF TO THE BARTENDERS. HAD A GREAT TIME. EVERYONE WAS VERY POLITE. November 13, 2014
Rated 5.0 out of 5.0 by School Girl The rooms are always awesome and the pillows are very comfortable. Love the ease of checkin and out. November 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed, very clean and great service This hotel was the perfect location for a conference I attended and so easy to get to. All the front desk service staff were friendly and accommodating. The facilities were all within a short walking distance, including a GVSU conference center and the Grand Rapids Museum. The room design itself I would consider average. The bed was very comfortable and the room was very clean. The adjacent restaurant had excellent service. I would rate the food average. I only had breakfast, so can't speak to lunch or dinner. I didn't use internet, the pool or the workout facility. Overall I had a great experience staying at this hotel and was pleased with the staff. November 11, 2014
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