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Rated 4.3 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Great location Excellent location if you're interested in exploring DT GR. The room was clean and had great bedding. The bar has a good selection of MI beer and the cafe has a nice breakfast. Friendly staff and fast check out. February 26, 2014
Rated 4.0 out of 5.0 by pool was closed I reserved a room a month in advance for my gf birthday. Thinking it would be good to get a pool or hot tub for a night in this cold Michigan weather. The pool was room was closed on a Saturday night? Not to impressed. The hotel manager did give me a small refund and said it was posted on their website. Which means I would have to cancel my reservations which would of cost me any ways so might as well keep them. February 12, 2014
Rated 4.0 out of 5.0 by Very helpful staff and a nice room. My stay was very nice here. The front desk staff were very nice and helpful even asking questions that led to reducing the cost of the room for me as I was in town on business with a company with a corporate relationship with this hotel. The food in the hotel restaraunt was tasty and the portions were generous all at a reasonable price. When the weather is nice, there are several interesting establishments and attractions close to this hotel to visit. I do recommend this location to anyone who plans to stay in Grand Rapids. February 11, 2014
Rated 5.0 out of 5.0 by Great Place I had a most enjoyable business stay at the hotel. Time did not allow me this time to visit the museums that are just across the street. The weather was snowy and cold so I ate my evening meals at the hotel each of the three nights. Excellent food and service. I really enjoyed myself. I do have an issue with the heating. As stated the weather was snowy and cold, but my room heater never was quite up to getting the room as warm as I wanted. I was ok in the room because of the extra blankets. February 3, 2014
Rated 5.0 out of 5.0 by Very Nice everything was great. The bartender in the evening was very nice. The breakfast food was very good but the prime rib dinner was just so so. The service was great both meals. January 31, 2014
Rated 5.0 out of 5.0 by excellent I stayed there for 2 nights for my best friends wedding and had a great experience. The only thing that I was surprised on was the fact there wasn't a complimentary breakfast, considering the price of the hotel room one would think that would be included, but over all it was a great experience. January 30, 2014
Rated 4.0 out of 5.0 by Improved Menu, Lounge Just a fun note to start this, my last three stays here have all been on the same floor, within the same four room numbers. I guess when you travel a couple nights a week, that's what you take away from the stay :) This was my second dinner from the "new" menu in the restaurant. The food has definitely improved a bit. I am sure there were no major changes, but the last couple of meals I have had here have been great - and now it is more standard for me to stay in to eat vs. heading out to find a meal. The lounge staff here is outstanding. I tend to work through the night, but hate to lock myself in my room for the night. So, whenever I can, I will head downstairs and either set up shop in the lounge or lobby with my laptop. The bartender is awesome with this, the only thing she couldn't help me with was a plug when I ran out of battery - but that's not her fault! The new WiFi is still slower it seems, and entering a new password is definitely less exciting than being able to log on instantly like I could last year. Its only a few more minutes, but its different and certainly not an improvement on my end. The staff here is what seals the deal and keeps me coming back. They are truly an outstanding asset. January 21, 2014
Rated 4.0 out of 5.0 by Changes in the new year... Not entirely sure what happened but it seems in the two weeks since I had stayed here, there were some changes made. First, there is no longer an IHG/Priority Club check in gift. That was always an added perk to this property and it meant I always grabbed breakfast, or at least a snack/granola bar, before checking out. Second, there is a new internet system. It doesn't seem like a big deal, but while the staff explained to me it was faster, the log in was incredibly slow. All in all, I am still very happy with the hotel. They take great care of it, but changes are always a "kink" when you are so used to the normal. January 21, 2014
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