Rated 4.3 out of 5 by 477
Rated 3.0 out of 5.0 by Dkr3 Nice hotel only hampered by mediocre staff
The facility is nice and more than adequate, but the staff is lacking. They are professional in appearance and demeanor, but either don't care about problems or are not empowered to deal with them.
May 19, 2015
Rated 2.0 out of 5.0 by Lee, E Bad customer service
I will not be staying here again. I when I arrived at the hotel to check in I felt like I was being a bother to the customer service rep. The room I stayed at was right across from the ice maker. It kept waking me up throughout the night.
May 18, 2015
Rated 5.0 out of 5.0 by Travelman13 Great location
This hotel is super convenient to downtown and has free parking which is hard to find in the city.
May 15, 2015
Rated 5.0 out of 5.0 by Buck.B Great Service
Great service over a very busy weekend in Grand Rapids.Despite all the guests in town for a concert and a big race on Saturday the hotel staff were helpful and courteous.
May 15, 2015
Rated 1.0 out of 5.0 by Dkr3 Not a place to stay if your not running a marathon
The front desk failed to tell us this was a marathon weekend . The area was grid locked and we had family from out of town that couldn't meet up. We barely made it to our sons graduation. Not happy.
May 12, 2015
Rated 5.0 out of 5.0 by FamilyMan559 Very Helpful Staff
All staff, especially the front desk and night manager, were extremely helpful. We asked for (and received ) simple directions to a specific restaurant for a rehearsal dinner and then to the park for the wedding. The staff seemed to genuinely care about our stay and our needs.
May 5, 2015
Rated 5.0 out of 5.0 by HistoryGirl Attention to details
Hotel is ideally located for access to Grand Valley U. and the highway, which was important on this trip. The staff was friendly, the hotel was attractive and clean, and the rooms were comfortable. I particularly liked that the pillow cases are embroidered with "firm" or "soft," making it easy to get comfortable at the end of a long day.
May 4, 2015
Rated 4.0 out of 5.0 by Beandip Great Choice!
Great choice! The proximity of this hotel to the downtown area is perfect. Close to restaurants, museums and nightlife...and tons of parking! The staff are friendly and helpful. The only downside is during my stay, the restaurant was shortstaffed one morning and the wait just to order was 20 minutes.Other than that, it was a wonderful stay and I will be back.
May 4, 2015