Rated 4.3 out of 5 by 527
Rated 5.0 out of 5.0 by VAc pro Great Staff and Fantastic Front Desk manqger
the staff was the best part of our stay , the room was very comfortable , the bed could be newer , but the overall stay was great . THe day shift front desk manger was fantastic
July 25, 2015
Rated 3.0 out of 5.0 by Essbay Poor Staff attitude
The location was great. However it would have been nice to be advised beforehand of the construction around the hotel. It took us about 15 mins to get into the facility due to all the detours posted.
The room was very comfortable and clean.
However the worst part of our stay was the attitude of the staff. There seemed to be an unwillingness on their part to engage with us, which left us with a feeling of being unwanted. Overall the customer service was close to unprofessional.
We later stayed at a different hotel in Saugatuck, where the staff was absolutely wonderful and the property was great.
July 25, 2015
Rated 5.0 out of 5.0 by SSunny great location
This hotel was within walking distance of museums and restaurants in downtown Grand Rapids. It was clean and quiet. A very relaxing place to stay.
July 23, 2015
Rated 5.0 out of 5.0 by EJMitt Comfprtable bed and great service
I was very disappointed in the lack of a "quick" form of breakfast. The room that I finally found was not well marked, not well-stocked and the check-out person had no bags for me to put my purchases in as I was going to take the "breakfast" to my conference.
July 22, 2015
Rated 5.0 out of 5.0 by LRobling Great
It was great. No issues, Thank you very much. I stayed on business.
July 21, 2015
Rated 5.0 out of 5.0 by Smitty9479 Recent Stay
Great attentive staff makes the short stay better. Great hotel close to everything in Grand Rapids.
July 20, 2015
Rated 3.0 out of 5.0 by TNT112007 Cost didn't match value
The hotel staff was very friendly. The hotel is very clean. The cost per a night didn't match the size of the room, size of bathroom, and the room was out of date. The bar area has no A/C so we ordered one drink and took it to our room when we really wanted to sit up after the concert and have a few more and talk to the rest of the people that went to the concert. Cut the cost per a night in half and then we might stay here again since it was close to the arena.
July 19, 2015
Rated 4.0 out of 5.0 by walleye wade Our two cents.
Ryan was helpful in checking in and contacting us when room became available. Location is very close to arena and downtown. Very impressed with the Grand Rapids experience.
Also, when entering our room, there is a distinctive musty odor. I think if possible (I know it's hard @ times) cleaning staff might consider airing out rooms while cleaning. Window openings are limited for sure. When we opened window and left door open for a limited duration, it helped with the musty atmosphere/smell. Just a thought......
July 16, 2015