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Rated 4.3 out of 5 by 485 reviewers.
Rated 5.0 out of 5.0 Hotel great, restaurant - not so much. Overall the downtown Grand Rapids Holiday Inn was a very pleasant stay. The staff were helpful and friendly and the housekeeping was exceptional. The only fault was with the kitchen. Although the wait staff was very good the food was less so. Avoid the prime rib. May 29, 2015
Rated 5.0 out of 5.0 by Clean Rooms, Friendly Staff, Great Location Glad we booked a place here, the location was perfect for our stay in Grand Rapids. The room was very clean and the bed was comfortable, had no problems falling asleep. Friendly/helpful staff were around if we needed, would stay here again. May 28, 2015
Rated 3.0 out of 5.0 by Good location, really thin walls The location is excellent, right next to the Public Museum and Gerald Ford Presidential Museum, as well as 10-15 min walking distance from excellent restaurants and breweries. Staff was friendly upon check-in, but where the hotel really lacks is noise from within the hotel. The walls are extremely thin and we could literally hear every word our neighbors were saying (glad it was nothing incriminating!). And at 2:30am one night and 1:30am the following night, sleep was out of the question. And when I brought this up to the front desk, they made note of it, but no action came from it. May 28, 2015
Rated 2.0 out of 5.0 by Good Location. Not much else. While this location offers some value because it is downtown, the hotel is dated. It appeared from the smell of cigarette smoke in the hallway that the property is not proactively monitored to prevent that. Also, the hotel should consider clear, polite signs to encourage guests to follow basic customs - like wearing appropriate clothing in public areas and elevators. We cut our stay short because the quality of this hotel has significantly decreased in the past 4 years. May 26, 2015
Rated 5.0 out of 5.0 by clean facility, close to downtown Enjoyed our stay. Clean rooms, close to downtown attractions, and friendly staaff May 26, 2015
Rated 5.0 out of 5.0 by Great Restaurant and Bar I have stayed at many holiday inns around the country but never have been to one with such a fantastic restaurant and lounge area. The staff is tremendous and makes your stay very enjoyable. May 26, 2015
Rated 4.0 out of 5.0 by Business The hotel was clean, the staff was courteous, and the bed was comfortable. However the Wi-Fi was slow at times, the alarm clock was difficult to set properly, and the bathroom in the guest room was quite small. May 26, 2015
Rated 5.0 out of 5.0 by nice room it was great Holiday Inn is the best in the whole world ,I'm staying every chance I get so I hope to get the bonus points May 25, 2015
  • 2015-05-31T13:11:26.794-05:00
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