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Rated 4.3 out of 5 by 251 reviewers.
Rated 4.0 out of 5.0 by Friendly staff and attention to detail Front desk staff followed through on sending me a detailed room service food order receipt that I needed for my business expense report. It showed up in my email promptly and without need for my to call and inquire. June 16, 2014
Rated 5.0 out of 5.0 by Great hotel! I really did love my stay here. The poor sleeping conditions would be due to the massive amount of light coming in from the hallway. I am someone who needs total darkness to sleep well so I would recommend that others bring a sleep mask if they have a similar need. Also if you like really firm pillows, bring your own. Restaurant was great. LOVED the BBQ pizza and being able to order and bring it to my room was a huge plus. Beautiful view of the Grand River. Overall it was a great hotel. Would for sure stay again. June 14, 2014
Rated 5.0 out of 5.0 by Full service urban hotel advantages The lobby directs me directly to a well staffed and knowledgable front desk staff. They actually know how to tell me how to get on the free way and how to find 3 places to eat within walking distance. The bar food service was great in terms of service/quality/choice and hours of operation. As a non-alcohol user, I felt welcomed and a part of the atmosphere. I was able to work there for 3 hours with all of the advantages of being out of my room, eat, sip coffee, glance at sports/news without loud sounds... in an inviting public space. Not Starbucks or home - but close (to Starbucks). Only suggestions would be better discount and USA Today delivered at the door for Priority Club folks. Also, you ight put a sign up at the sliding-glass-door-room with the solid doors. Funny! (You could sign the glass and call it a work of art!) Parking is great. Lots of carts that work. Two museums next door. Great staff! Third multi night stay for me next week for business. - Boyd June 11, 2014
Rated 5.0 out of 5.0 by Overall service I totally enjoyed my stay at your hotel. The staff throughout the hotel was helpful in every areas. Our breakfast was both quick and delicious. I will make it a point to use your facility any time I need to spend a night in GR. June 10, 2014
Rated 5.0 out of 5.0 by Last minute accomidations for Pre-surgical apmt I was very impressed with the courtesy of the hotel staff and their understanding of my last minute arrangements and cancellations. The staff from the dinning lounge was also very courteous and she went out of her way to provide after hours services for me upon my asking. I will gladly book here again should the need arise for me to have to be in the area for the reasons that I was. June 9, 2014
Rated 5.0 out of 5.0 by Staff is top-notch I have stayed at this Holiday Inn three times now and each time it has been a very pleasant experience. I love the location for my needs. What stood out this time was the time that Samantha took to try to get me rooms reserved for the next three months when I must return to Grand Rapids. I understand that this is a busy time of year but I was extremely disappointed that I could not reserve rooms with the government rate for my return requirement to serve on a jury. She did however suggest places nearby and I was able to reserve rooms there. June 6, 2014
Rated 4.0 out of 5.0 by Very friendly and courteous staff Staff was very friendly and helpful. Rooms were clean. Great location for downtown Grand Rapids walking. Free parking is great. Just a bit expensive - but overall seemed to be a decent value. June 5, 2014
Rated 4.0 out of 5.0 by Good hotel This hotel property is very clean and in a great location to get to many downtown venues. The ability to park there for the day was a great perk! Check in was great with very helpful staff. The location is also a con as we were in the very last room in the hallway, which is right along the 131 Highway. This made for a very noisy night. They may want to make sure that when they place the express check out receipt under your door that they only leave one. We also got the receipt for a room 10 rooms away. I happen to open it first and was surprised at the difference in room rates. June 3, 2014
Rated 5.0 out of 5.0 by Comfortable experience and good value for money Very good hotel. Great service, nice, new gym. The hotel was fairly priced - especially the room serivce. All the basics and then some. For the money, i highly recommend it. June 1, 2014
Rated 5.0 out of 5.0 by Great place to stay Nice staff. Noises from the nearby freeway were a bit annoying but everything else was excellent! June 1, 2014
Rated 4.0 out of 5.0 by Nice option in downtown Grand Rapids Our stay was for 2 nights to begin our pilgrimage to as many Michigan micro-brews as possible. It was during the Memorial Day weekend so I'm sure prices were a little inflated. This hotel is the only one we found downtown that did not charge for parking (the others averaged $16 / night). Check in and check out were friendly and painless. The hotel and grounds were clean and attractive. There is a small restaurant and a separate bar in the hotel that we did not use, so we have no idea about prices or quality. We had a King room with a mini-kitchen and TV area. The room was plenty big enough for our needs. We booked late, and ended up with a room right across from the elevator ... when people were getting on and off the elevator we could hear them clearly. Luckily there wasn't much late night activity. The bed was comfortable except for the combination comforter / blanket that most hotels are going to ... and I totally HATE. You end up being either too hot under it, or too cold if you push it down. The thermostat seemed to have a mind of its own, changing temperatures on us. One downside of the hotel is it is directly by US 131, so road noise can be an issue. We turned the fan on to blow constantly and that helped, along with the bellies full of beer we had when we got back to the room. The hotel is an easy walk to most if not all of the downtown attractions. Overall, we were happy with our stay, would recommend the hotel to others, and will consider staying here again the next time we're in the area. May 31, 2014
Rated 5.0 out of 5.0 by Older property but nice remodel At check-in, staff was very patient & helpful. Excellent location within walking distance to most of what downtown has to offer, and right at the ramp from the highway. Even though the hotel was full for the night, never heard any noise in our room. Room & bathroom were a little smaller than traditional Holiday Inn Express rooms we are accustomed to. May 21, 2014
Rated 5.0 out of 5.0 by Great Counter and Room Staff I attended the Homeland Security Conference last and was not able to get into the conference hotel so the Holiday Inn was recommended. It was just a short walk to the conference and a very pleasant stay. May 20, 2014
Rated 5.0 out of 5.0 by Great Experiance Great place to stay for a visit to G.R., close to everything! May 14, 2014
Rated 5.0 out of 5.0 by Great Location and friendly staff We stayed here for a concert that was taking place. Excellent location to venue, restaurants. Overall great place! May 12, 2014
Rated 5.0 out of 5.0 by Very clean convenient location We stayed at the downtown G.R. Location may 8th. The hotel staff was great and allowed early check in. The hotel was very clean with comfy rooms and beds. The hotel was within walking distance to Van Andel arena and The Bob. The area was safe and conveniently located next to US 131. The on location restaurant had great food and a friendly staff as well. I highly recommend this hotel and I'm usually pretty picky. May 12, 2014
Rated 5.0 out of 5.0 by Great place to stay Your hotel staff was amazing. They were always friendly and polite. Very clean hotel close to everything we needed. May 12, 2014
Rated 5.0 out of 5.0 by Convenience for my needs I recently stayed at the Holiday Inn in downtown Grand Rapids when I needed to attend to some court business. I love the location. Parking is free and convenient. I was able to walk to the court house in a matter of about 10 minutes. Grand Rapids is a beautiful, spotless downtown and it is such a pleasure to walk around. My stay was very restful. Temperature was set perfectly for sleeping or just lounging. Didn't need to adjust it at all. Nice in room refrigerator and microwave. I always choose this location when I need to come to downtown Grand Rapids. It is a great place! May 10, 2014
Rated 1.0 out of 5.0 by bad expierience booked room for 1 night at group rate, used cc to hold room. holiday inn charged card for 2 nights at full price and added another 50.00$ at check in. Clerk would not adjust. would have bolted but had no other options at the time. used to rely on holiday inn, but never again. May 6, 2014
Rated 4.0 out of 5.0 by Nice Hotel But Still Has Issues With House-Keeping I like the hotel and location, which is why I stay here several times a year. It seems like each time I have an issue with house-keeping. These issues range from not leaving toilet paper, to not cleaning the rooms well. Issues on this trip started with the Toilet not being cleaned from the last guest, to not running a vacumn when needed..Not Good!! I will say that the management at this hotel is very concerned about its guest and always addresses any issues that I have. Steve who works the night shift is very professional and took care of my issues right away. May 5, 2014
Rated 5.0 out of 5.0 by College Graduation Visit I had to come in to town for a graduation ceremony. The hotel was very close to the Arena the ceremony was held. The hotel was an absolutely perfect choice! Not only was it close, but it was very nice and extremely clean. The staff were very friendly, and the restaurant and bar were very nice and offered plenty of choices. The price was very reasonable for a downtown hotel in the middle of many attractions. I will definitely stay here again! April 29, 2014
Rated 5.0 out of 5.0 by Our favorite GR Hotel The location is great, the staff is friendly and the room is clean; is there a better combination? When we come to Grand Rapids for the night, our only choice is the Holiday Inn on Pearl- and since GR is Beer City, there is a bottle opener in the room! April 24, 2014
Rated 5.0 out of 5.0 Best place to stay in Grand Rapids Excellent location with a great staff, comfortable rooms and a great restaurant. Very clean. April 23, 2014
Rated 4.0 out of 5.0 by Restful night, great location Location was ideal for my trip. Nice view as spring arrived. Room was clean and comfortable. April 21, 2014
Rated 5.0 out of 5.0 by Perfect location! From the moment of arrival to departure everything went beautifully. Being across from the tow museums is priceless and, the Douwe Egbert coffee made each morning a pleasure to wake up too! April 13, 2014
Rated 3.0 out of 5.0 by great location We enjoyed our stay. Very convenient to be able to walk to the museum and other downtown venues. Being across from the ice machine interrupted my sleep a few times. Front desk staff were extremely nice and courteous and kind to our kids. Rooms are a bit smaller than we expected but seemed very clean. We will stay here again. April 11, 2014
Rated 4.0 out of 5.0 by Modern and convenient Very easy access off US 131 convenient location near attractions in Downtown Grand Rapids. Hotel was very modern and up to date. Great restaurant inside hotel, with great food. Kids eat FREE with voucher from hotel desk (unlimited) . Very nice bar and lounge area separate from restaurant if you enjoy an evening cocktail. Rooms are also comfortable and up to date. Staff was quick and efficient. They also offer museum packages be sure to check those out. Would absolutely recommend and stay. The only thing I didn't like was the pool is freezing!! Our kids braved it, but whoa! That being said the pool area is very nice and the hot tub even better. April 11, 2014
Rated 4.0 out of 5.0 by Really nice hotel Great accommodations, good restaurant and in great location. Only thing I have to say is we were sold a room in a bock. We were close enough to go home after our concert but stayed under the assumption we would be in a group of rooms together with other concert goers and were weren't even all on the same floor. April 9, 2014
Rated 4.0 out of 5.0 by Recent stay for conference the hotel was very nice, clean, and the staff helpful and friendly. The food variety was pretty good, I had a turkey reuban that was very tasty as was the beer dip with pretzels. Beds were comfortable. Excellent availability of outlets for multiple appliances and electronics. Would stay here again. April 4, 2014
Rated 4.0 out of 5.0 by Great stay!! Be back again same time next year!! Restaurant is handy and open till 9:30 pm. Great location and easy access off 131. Walking distance to Devos Place. March 26, 2014
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