Rated 4.3 out of 5 by 395
Rated 2.0 out of 5.0 by Rita23 Rude Staff Member
I was in town on a 3-day long business trip, and this is the hotel that my employer uses. The beginning of my trip started out great, the receptionist that checked me in was very friendly and helpful. Since I was in town for work, I didn't spent much time actually in the hotel, but things seemed to be going just fine.
However, on my last night staying here things took a turn for the worst. I arrived back at the hotel around 10 pm, and entered through the back doorway from the guest parking lot. It had been snowing out that night, and as I was walking in I stomped my feet a couple of times on the rug in the entryway to get the snow off of my shoes to avoid tracking water through the building. As I did this, I noticed there was a gentleman who appeared to possibly be a manager(he was wearing a suit) mopping the floor near me, and very loudly(almost to the point of causing a scene) said to me in a sarcastic tone, "Okay great! Go ahead, stomp your feet and make a mess!" as if i was messing up his freshly mopped floor. Mind you, I was on the rug, not the tile floor, I did not mess up his clean floor. In that moment I was so stunned I didn't even know how to respond. It took me a second to register that an actual staff member of the hotel was talking to me and what he said was so sarcastic and rude. I think I might of mumbled something about this comment being rude and just turned the corner and headed straight for the elevator in disbelief.
Either way, that incident really tarnished my experience at this hotel. I do still recommend this hotel to customers because of it's convenient location and amenities, but I also recommend the hotel consider the politeness and attitudes of their staff.
January 22, 2015
Rated 2.0 out of 5.0 by unhappy60123 unhappy by the river.
Overall, the hotel is not a bad hotel, if you like to argue about pricing of special deals they offer and money that was promised to you for said deals. Also it's not a bad hotel if you like to be harassed by hotel "security" for talking in your hotel room. No but seriously it's not a bad hotel….
January 22, 2015
Rated 2.0 out of 5.0 by Smith4047 Lost my discount from booking early
Recently stayed at the hotel to watch a Griffins games with a group of friends. Hotel was fine, clean and comfortable. The power was out for the first few hours we were there, which did affect our stay, because we wanted to spend that time watching sports in the hotel room. We were a low maintenance group though, and didn't complain or request comp or anything like that. Upon checkout, I discovered that I lost the discount on the rooms that I booked and was being charged ~$25 more per room (4 rooms). Asking the service desk, they informed me that my card was declined when I originally booked the rooms (about a month in advance). When I asked why I wasn't contacted about it, I was told that they had no phone number/email. I asked about the confirmation and reminder emails that I received and was told those were from central booking. I asked if there was anything they could do for me and was told no. (Working in retail, I understand hands being tied, but still don't understand how systems aren't linked to share email addresses) Maybe I'm out of line, but it feels unfair.
January 22, 2015
Rated 1.0 out of 5.0 by shoulder shrug cancel my room tonight please...
I had the displeasure of staying on the evening of Jan. 13. My reservation was for two nights. Within an hour after checking in, the power went out for roughly an hour. Took a cold shower in the dark and waited it out. The following morning, same thing. power out at 630 am. Another cold shower, in the dark. Got ready for work, walked down 7 flights of stairs and asked what was up and if this would be happening all day. I got a shoulder shrug. No answer whatsoever. No sorry for the inconvenience. No sorry your stay wasn't up to your (and our) standards. Nothing. Nada. So I packed up my bags, and a fair amount of equipment, and lugged it down 7 flights of stairs. Opted for another hotel. But the staff didn't seem to care about that. Pretty disappointed overall. If you knew you were having power issues, maybe you would relay that info to those that are checking in so they may decide if that's adequate or not. I often have work to do and this doesn't cut it for me, you're basically providing minimal to no amenities at that point. Oh, and while I had no power in the am, I had the flashlight app on my phone running and noticed that the sheets I slept in were dirty. There was a smudge of something that looked like chocolate, I'm hoping. Totally gross.
January 20, 2015
Rated 4.0 out of 5.0 by almegbigmama Good experience
With the exceptions of my lounge experience, the stay was a normal Holiday Inn stay...
January 20, 2015
Rated 2.0 out of 5.0 by Pat9876 Grand rapids Holliday Inn - Jan 12th 2015
The hotel was operating under generator power (unknown reason) and had several outages. Given the sub zero temperatures outside, the room ended up very cold and, of course, no internet services.
Given the fact that I was there on business, those outages and lack of internet were a big issue for me.
January 19, 2015
Rated 1.0 out of 5.0 by Chicago Charley Business Hotel Without A Backup Power Source
Business class hotel in downtown Grand Rapids. Parking lot snow wasn't shoveled and there was a power outage. This facility apparently didn't have a working emergency power generator. Not a good choice for business travel.
January 19, 2015
Rated 1.0 out of 5.0 by MichiganTravel888 Power Outage made this a bad stay
As far as the room and the location, I would give this hotel a five as the rooms were nice, the staff kind. When we arrived, we took our personal items to our room, got things set up so we could return and get ready for the evening event we came to Grand Rapids for. Went downstairs to eat dinner, and during dinner in their restaurant, there was a power outage to the entire building. The dining area is very close to the kitchen area, and began to get smokey, so we hurried to eat what we could and left to go to our room. I told the lady at the counter we would expect to be comped for the meal, so she took our room number and phone number so manager could call.
Unfortunately, we were on the 8th floor so had a lot of stairs to climb. Most of the stairwell was pitch black as the emergency lighting was not working (lighting only on two floors out of eight in the stairwell). Since I had knee surgery, this was a slow,treacherous climb. It was too dark in our room to get ready for our event, so we left and went downtown to wait for the lights to come on. I called each hour to see if lights were on, and finally around 7:30 I was informed lights were finally on. By now, it was too late to take a cab back to the hotel to get ready for our event, so we just went over to our event dressed as we were for travel. We returned to our room at 10:30pm and all lights were on. The beds were comfortable; the room was clean.
I got my bill under the door in the morning, and our dining bill was added to the bill. I took it to the desk, explained what happened the prior evening, and the nice girl at the desk did not hesitate to take this off the bill. She also said she would split the cost of the room because of the outage, and while I thought the entire stay should have been free, or a credit for a future stay given, I accepted and felt she was at least trying.
Having dinner interrupted, having the dining area immediately filling with smoke, not being able to get ready for our event, and having to take 8 flights of stairs with hardly any lighting in a pitch black emergency stairwell and the inability to use the wifi to take care of a few matters I needed to attend to, caused a lot of inconvenience, and hotel should have some kind of standing refund/courtesy stay for something like this.
Will I go back? I guess it depends on the response I get to this review from Holiday Inn.
January 17, 2015