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Rated 4.3 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by Great location-Great Price I booked a block of rooms for my wedding in downtown Grand Rapids and you cannot beat the price and location of this hotel! The rooms were clean, it had great amenities and a nice pool. July 11, 2013
Rated 3.0 out of 5.0 by GOOD AND BAD PROS : clean, good customer service, great parking, close to many attractions and main hwys CONS : could not drink coffee nor eat breakfast...bad taste, room was small for the price paid...nothing fancy, air temperature control was very difficult to operate..took several hours to get comfortable temp, although room seemed clean..there was a constant stale smell In the past, I have stayed with Holiday Inn at other locations for a lot less money and better rooms, better breakfast. July 9, 2013
Rated 3.0 out of 5.0 by No continental breakfast I was unhappy that I was unable to pay cash upon my check in. There also was no continental breakfast, so this was another disappointment. My online reservation had some errors, and my rate had to be adjusted. I will not stay here again. July 8, 2013
Rated 5.0 out of 5.0 by Great Service as usual I have stayed here at least once a month for the last 3 years and it has a great staff and location. Guest services are awesome and management is very friendly. Probably one of the more pricey holiday inn's, however it is still less than most other downtown locations. Rooms fill up quick! July 2, 2013
Rated 5.0 out of 5.0 by Daughter's Girls Night Out Booked two rooms for my girls to be able to be downtown and not have to drive on their 'GNO' before the upcoming wedding. Staff could not have been more helpful in obtaining adjoining rooms and helping me secure a suite as one of the rooms. All worked out perfectly! Thank you! June 30, 2013
Rated 5.0 out of 5.0 by Great service!!! We stayed at your facility from 6/14/13 - 6/17/13. On Sunday, as we were getting ready to go, the hair dryer stopped working. I called down to the front desk and within 2 minutes a maintenance man was at our room with another dryer. We couldn't have asked for better service. I also asked the front desk person if she knew of any restaurants in the downtown area that we could eat at, after seeing the Billy Elliot performance, around 9:30p.m. and she called back within about 8 minutes and said she was only able to find one restaurant that was open until 10:00p.m. I was able to call the restaurant and make reservations for 9:30p.m. so we could go to the performance within having to worry. Thank you very much for the assistance. Also, the check in and check out was very quick without any problems. We would definitely stay at your Holiday Inn again and would recommend it to anyone else if they are going to be in the downtown area. Thanks again. June 22, 2013
Rated 5.0 out of 5.0 by My Very Best Holiday Inn Experience When we checked in to the Holiday Inn Express on Pearl Street in Grand Rapids I was immediately recognized as a Priority Club Member. check in was smooth and hassle free. The front desk personnel were solicitous of our wants and needs assisting in getting our car unloaded and bags up to our room. The same staff helped us get to the Grand Rapids Griffins game at Van Andle Arena on time and return to the hotel without getting wet in the down pouring rain. Our room was comfortable and we enjoyed a very good night sleep. Checking out the next morning was just as smooth and efficient as checking in. It was the best Holiday Inn experience we have ever had. June 19, 2013
Rated 3.0 out of 5.0 by Overly Expensive This hotel has a great location there is no doubt. Most of the staff was quite friendly. The rooms are small especially when you have 2-4 people in them. There is no continental breakfast which I feel is a rip off considering how expensive this hotel is. Our bathroom sink would not drain so every time someone brushed their teeth the water would sit there for an hour before it would go down. There are no fans in the bathroom, and the pool is fairly small for as big of a hotel as this is. Although overall we enjoyed our stay but the taxes and fees made it very expensive for what you get. June 17, 2013
Rated 5.0 out of 5.0 by Great staff and food. An enjoyable stay. We were greatly pleased with your establishment. From your friendly staff in all areas to your great food! We were in town for a wedding and will be back to explore your lovely city. Thank you. June 14, 2013
Rated 5.0 out of 5.0 Quiet Room, slept wonderful. Stayed here Saturday night after a wedding. It was very quiet, no slamming doors. Bed was very comfortable. Only negative was my husband left his shave kit behind and the shipping company could not read my phone number to get my credit card information and they called the hotel three times and never got a call back. I finally called wondering why I never got a call. So they take great care while you are there but don't care about you after. June 12, 2013
Rated 2.0 out of 5.0 by Staff was not helpful! We booked for two rooms and they did not provide the rooms they committed to. When I spoke to the Staff they showed no sympathy or professionalism. The hotel was booked due to a volleyball Tournament and one of the two elevators was out and we waited lengthy time to get to our room. Customer Service is very important and I would NOT recommend this hotel. June 7, 2013
Rated 4.0 out of 5.0 by Walking distance to the DeVoss Center I was not happy that we were charged $10 per day for the use of a fridge and microwave. Our friends had one delivered to their room and they were not charged. We are a priority club member and I don't think we should have been charged. We ate in the diner and we waited over an hour for our food. They did take 25% off of our bill, but I would have preferred our food in a reasonable time. The food was very good. The best part was that it is walking distance to the DeVoss Convention Center. Which is the reason we were there. June 7, 2013
Rated 1.0 out of 5.0 by Horrible service and will not return to this location. This was an overall horrible experience for myself and my co-workers. Upon booking the reservation there was an error with the room. I immediately called back to confirm they booked us a king instead of two doubles. They noted on my reservation to change the reservation to a double. When we arrived to Holiday Inn the front desk representative was incredibly rude to us. I explained the situation and see immediately replied there was nothing she could do to help. She then went to go on about how she saw it was noted on the reservation but nothing was done to change it. Not only was it their error when I had called and booked the reservation but she was rude enough to not even be slightly helpful or apologetic. Not only have I been a loyal holiday inn member but also am a priority club member, yet this was never acknowledged. We then immediately asked for the manager on duty. The manager was equally unhelpful and rude. They had over 30 rooms that were not checked in, yet they were not willing to accommodate the change. We were continuously doing their job for them by coming up with solutions yet they were unwilling to listen. we had asked for a cot to accommodate for the room error and they again told us no. It was amazing that they were unwilling to accommodate us when the booking error was their staff's fault. We not only were furious but will never return or recommend this in the future. There needs to be some serious manager training on customer service, and training your staff on how to treat customers. June 7, 2013
Rated 5.0 out of 5.0 by Nice time I booked these rooms for 2 visiting monks who were here for lectures & meditation. They both enjoyed their stay & appreciated the quiet atmosphere. June 5, 2013
Rated 4.0 out of 5.0 by Great Weekend Getaway I recently stayed at the Holiday Inn Downtown Grand Rapids; this was my first time visiting the city and I was pleasantly surprised. There were lots of things to do and having the museum right next door was an added bonus. The hotel was decorated nicely and the staff was very friendly. Looking forward to another getaway to Grand Rapids. June 4, 2013
Rated 4.0 out of 5.0 by Awesome location! Our first time to Grand Rapids and we wanted to be near downtown. This was in an awesome location, literally a 5 min walk across the bridge to downtown. The restaurant downstairs had a good breakfast--good amount of food for decent prices. The rooms weren't that spacious and we didn't understand why the light switch was outside the bathroom and by the main door. We loved being able to control the temperature more than other hotels we have been in. We stopped for a drink in the lobby bar and the bartender was very friendly and helpful. However, I have had a pending charge on my credit card for the last 6 days and I do not know what it is for. We had a few random workers come to our room for various reasons that we never called them for (and they didn't know what they were showing up for either, just said they were sent to our room) and once for a noise complaint and we were just walking into our room for the night. Nothing major, just a few little random annoying bits. May 29, 2013
Rated 5.0 out of 5.0 by two windows! Loved the corner room overlooking the river and the Gerald Ford Museum. Bed was comfy, room was cosy and felt like home. May 27, 2013
Rated 5.0 out of 5.0 by Everything was wonderful! We stayed for a conference nearby. Great customer service from everyone. We had dinner right there at the hotel, and it was divine...kudos to the staff!!! Will definitely stay again! May 25, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The Holiday Inn in Grand Rapids was exceptional. It was very close to the Eberhard Center, which was where our event was taking place. Parking was available and easy. There were many museums, shops, and restaurants within walking distance. Bicycles are free to guests to ride the town. There is also a nice walk along the river. Of all the hotels, I believe that this Holiday Inn downtown Grand Rapids is the best value. The staff was excellent and answered all questions graciously. I would highly recommend this hotel. May 24, 2013
Rated 3.0 out of 5.0 by Great Staff rooms are small This hotel was in a great location and if you don't plan on staying long it's fine. I am used to other holiday inns where the beds are larger- queen size versus doubles and there is a small fridge and microwave and free breakfast. It's a very nice hotel looks great feels clean just the rooms felt small. May 19, 2013
Rated 5.0 out of 5.0 by Great Service. My family came in from GA, OH and we were from the East side of the state. We all met for my son's graduation from Kendall. Everything was great! We even had one of our family dinners here. Actually the food was great and I wish we had done every night here. We would have had Sun. morning also but didn't even think about it being Mother's Day and there was a previously planned buffet which didn't work for us. But everything was great! The staff even recommended a place for us to take the group. Very appreciative. The staff was very helpful and got us through our celebration. Every night we had guests come back to the hotel for cocktails and visiting. Very relaxed atmosphere. I'd stay here again. Closest thing to home away from home!!! May 18, 2013
Rated 3.0 out of 5.0 by No hot water..... The hotel was nice and I slept well. 5:15 a.m. without hot water is a deal breaker though! May 6, 2013
Rated 3.0 out of 5.0 by Not too bad The window allow sound from the highway, it your use to noise you will be fine, the pillows are small, really hard to sleep on such small pillows and the room was either hot or cold, no medium and that was with a 70 degree setting. May 5, 2013
Rated 5.0 out of 5.0 by Great Service We were in for the GVSU graduation and the staff was wonderful. Very helpful, service with a smile in their voice. May 5, 2013
Rated 4.0 out of 5.0 by Good to know additional fees upfront When I made my reservation I requested a refridgerator. Would have liked to have known there is a daily charge for this. May 3, 2013
Rated 4.0 out of 5.0 by very friendly desk and bar staff location excellent for the event we attended. Front desk staff and bar staff very friendly. Comfortable. Would have liked a mini frig in room. April 19, 2013
Rated 5.0 out of 5.0 by Great place to stay! A group of friends and I recently stayed at The Holiday Inn the night before the Gazelle Girls half marathon. The rooms were clean, quiet and comfortable. Checking in and out was easy and the staff were very friendly. In addition the location is great. Walking distance to great museums, resturants and parks. I would definitely recommend staying at the Holiday Inn in downtown Grand Rapids. April 18, 2013
Rated 3.0 out of 5.0 by Adequate hotel, close to centre of town Hotel within walking distance to town centre, but expensive for the facilities provided. Paid for breakfast on booking but only found out at the hotel grille that it was a voucher towards the cost of breakfast and did not cover all the breakfast, Hotel staff helpful. April 18, 2013
Rated 5.0 out of 5.0 by Best holiday inn This is the best holiday inn I have stayed at anywhere. April 17, 2013
Rated 5.0 out of 5.0 by Great Price/Great Service/Great Location Skip the pricier hotels that are nearby! This Holiday Inn is close to all attractions(walking distance). The rooms have all you need, super service, and restuarant that has great food. I have stayed at both the other pricier hotels, and continue to come back to this Holiday Inn. I was able to get a good view and able to walk everywhere downtown. Great "old fashioned" personal service from all staff! Easy check in and check out. Also great for families. April 14, 2013
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