Rated 4.3 out of 5 by 258
Rated 4.0 out of 5.0 by ljgsarg Walking distance to the DeVoss Center
I was not happy that we were charged $10 per day for the use of a fridge and microwave. Our friends had one delivered to their room and they were not charged. We are a priority club member and I don't think we should have been charged. We ate in the diner and we waited over an hour for our food. They did take 25% off of our bill, but I would have preferred our food in a reasonable time. The food was very good. The best part was that it is walking distance to the DeVoss Convention Center. Which is the reason we were there.
June 7, 2013
Rated 1.0 out of 5.0 by Jdias54 Horrible service and will not return to this location.
This was an overall horrible experience for myself and my co-workers. Upon booking the reservation there was an error with the room. I immediately called back to confirm they booked us a king instead of two doubles. They noted on my reservation to change the reservation to a double. When we arrived to Holiday Inn the front desk representative was incredibly rude to us. I explained the situation and see immediately replied there was nothing she could do to help. She then went to go on about how she saw it was noted on the reservation but nothing was done to change it. Not only was it their error when I had called and booked the reservation but she was rude enough to not even be slightly helpful or apologetic. Not only have I been a loyal holiday inn member but also am a priority club member, yet this was never acknowledged. We then immediately asked for the manager on duty.
The manager was equally unhelpful and rude. They had over 30 rooms that were not checked in, yet they were not willing to accommodate the change. We were continuously doing their job for them by coming up with solutions yet they were unwilling to listen. we had asked for a cot to accommodate for the room error and they again told us no. It was amazing that they were unwilling to accommodate us when the booking error was their staff's fault. We not only were furious but will never return or recommend this in the future.
There needs to be some serious manager training on customer service, and training your staff on how to treat customers.
June 7, 2013
Rated 5.0 out of 5.0 by stelthom Nice time
I booked these rooms for 2 visiting monks who were here for lectures & meditation. They both enjoyed their stay & appreciated the quiet atmosphere.
June 5, 2013
Rated 4.0 out of 5.0 by snick Great Weekend Getaway
I recently stayed at the Holiday Inn Downtown Grand Rapids; this was my first time visiting the city and I was pleasantly surprised. There were lots of things to do and having the museum right next door was an added bonus. The hotel was decorated nicely and the staff was very friendly. Looking forward to another getaway to Grand Rapids.
June 4, 2013
Rated 4.0 out of 5.0 by monster12 Awesome location!
Our first time to Grand Rapids and we wanted to be near downtown. This was in an awesome location, literally a 5 min walk across the bridge to downtown. The restaurant downstairs had a good breakfast--good amount of food for decent prices. The rooms weren't that spacious and we didn't understand why the light switch was outside the bathroom and by the main door. We loved being able to control the temperature more than other hotels we have been in. We stopped for a drink in the lobby bar and the bartender was very friendly and helpful.
However, I have had a pending charge on my credit card for the last 6 days and I do not know what it is for. We had a few random workers come to our room for various reasons that we never called them for (and they didn't know what they were showing up for either, just said they were sent to our room) and once for a noise complaint and we were just walking into our room for the night. Nothing major, just a few little random annoying bits.
May 29, 2013
Rated 5.0 out of 5.0 by YVersch two windows!
Loved the corner room overlooking the river and the Gerald Ford Museum. Bed was comfy, room was cosy and felt like home.
May 27, 2013
Rated 5.0 out of 5.0 by Linnyk Everything was wonderful!
We stayed for a conference nearby. Great customer service from everyone. We had dinner right there at the hotel, and it was divine...kudos to the staff!!! Will definitely stay again!
May 25, 2013
Rated 5.0 out of 5.0 by AnniesMom Great Place to Stay
The Holiday Inn in Grand Rapids was exceptional. It was very close to the Eberhard Center, which was where our event was taking place. Parking was available and easy. There were many museums, shops, and restaurants within walking distance. Bicycles are free to guests to ride the town. There is also a nice walk along the river. Of all the hotels, I believe that this Holiday Inn downtown Grand Rapids is the best value. The staff was excellent and answered all questions graciously. I would highly recommend this hotel.
May 24, 2013
Rated 3.0 out of 5.0 by Ajo22 Great Staff rooms are small
This hotel was in a great location and if you don't plan on staying long it's fine. I am used to other holiday inns where the beds are larger- queen size versus doubles and there is a small fridge and microwave and free breakfast. It's a very nice hotel looks great feels clean just the rooms felt small.
May 19, 2013
Rated 5.0 out of 5.0 by LN192 Great Service.
My family came in from GA, OH and we were from the East side of the state. We all met for my son's graduation from Kendall. Everything was great! We even had one of our family dinners here. Actually the food was great and I wish we had done every night here. We would have had Sun. morning also but didn't even think about it being Mother's Day and there was a previously planned buffet which didn't work for us. But everything was great! The staff even recommended a place for us to take the group. Very appreciative.
The staff was very helpful and got us through our celebration. Every night we had guests come back to the hotel for cocktails and visiting. Very relaxed atmosphere. I'd stay here again. Closest thing to home away from home!!!
May 18, 2013
Rated 3.0 out of 5.0 by GRTraveler3 No hot water.....
The hotel was nice and I slept well. 5:15 a.m. without hot water is a deal breaker though!
May 6, 2013
Rated 3.0 out of 5.0 by Linda62T Not too bad
The window allow sound from the highway, it your use to noise you will be fine, the pillows are small, really hard to sleep on such small pillows and the room was either hot or cold, no medium and that was with a 70 degree setting.
May 5, 2013
Rated 5.0 out of 5.0 by mummu Great Service
We were in for the GVSU graduation and the staff was wonderful. Very helpful, service with a smile in their voice.
May 5, 2013
Rated 4.0 out of 5.0 by vb2015 Good to know additional fees upfront
When I made my reservation I requested a refridgerator. Would have liked to have known there is a daily charge for this.
May 3, 2013
Rated 4.0 out of 5.0 by Saltydog very friendly desk and bar staff
location excellent for the event we attended. Front desk staff and bar staff very friendly. Comfortable. Would have liked a mini frig in room.
April 19, 2013
Rated 5.0 out of 5.0 by Truly15 Great place to stay!
A group of friends and I recently stayed at The Holiday Inn the night before the Gazelle Girls half marathon. The rooms were clean, quiet and comfortable. Checking in and out was easy and the staff were very friendly. In addition the location is great. Walking distance to great museums, resturants and parks. I would definitely recommend staying at the Holiday Inn in downtown Grand Rapids.
April 18, 2013
Rated 3.0 out of 5.0 by UKvisitor Adequate hotel, close to centre of town
Hotel within walking distance to town centre, but expensive for the facilities provided. Paid for breakfast on booking but only found out at the hotel grille that it was a voucher towards the cost of breakfast and did not cover all the breakfast,
Hotel staff helpful.
April 18, 2013
Rated 5.0 out of 5.0 by Ridesintherain Best holiday inn
This is the best holiday inn I have stayed at anywhere.
April 17, 2013
Rated 5.0 out of 5.0 by Melissa357 Great Price/Great Service/Great Location
Skip the pricier hotels that are nearby! This Holiday Inn is close to all attractions(walking distance). The rooms have all you need, super service, and restuarant that has great food. I have stayed at both the other pricier hotels, and continue to come back to this Holiday Inn. I was able to get a good view and able to walk everywhere downtown. Great "old fashioned" personal service from all staff! Easy check in and check out. Also great for families.
April 14, 2013
Rated 4.0 out of 5.0 by Racheal Love the location, hate the food!!!
Being downtown is great, but the over priced, inedible food brought the place down. This establishment should have a nice restaurant and it just doesn't. Very disappointing.
April 11, 2013
Rated 4.0 out of 5.0 by purpleeagles Enjoyable Stay
The staff went out of their way to make us happy! The location and free parking was much appreciated. We had a late night meal at the bar and the food was excellent!
April 7, 2013
Rated 5.0 out of 5.0 by 5Link Exceeds Expectations
Quick check in, pleasant staff, upgraded to executive suite - Priority Club Membership has its advantages and is FREE. Also received coupon for restaurant. Follow up call to the room to offer any additional assistance. Pool hours were great. Close proximity to the places we needed to go...we walked everywhere.
March 30, 2013
Rated 5.0 out of 5.0 by GrandValleyparent We loved this place!
It is hard to find a hotel that is (1) dog friendly (2) has a friendly staff (3) great location (4) onsite restaurant and (5) has a pool and hot tub. The only concerns we had was traffic noise in our room and rooms are a little small....but otherwise PERFECT. We would definitely stay here again!
March 28, 2013
Rated 5.0 out of 5.0 by LindseyS Very relaxing stay
I was in town with my husband for a big school presentation that I had to present the next day. Holiday Inn was the best place we could have chosen to stay! The beds were so comfy, I got a wonderful night of sleep. We also used the indoor pool and hot tub, which were nearly empty (no rowdy kids around, although it was a kid-friendly place). Gerald R. Ford museum is right across the street for those in town for vacation/entertainment.
March 25, 2013
Rated 5.0 out of 5.0 by TheRenwicks Excellent!
My husband and I love staying with you guys! We always receive excellent service from the front desk and housekeeping staff. On a previous stay we didn't receive great service from your dining staff, however, this time we had an excellent waiter who was a pleasure to chat with. His name was Andrew. One thing that we love about this hotel is that it is centrally located to all of our favorite places making it easy to get around. It was a pleasant trip thank you to your staff for all the hard work!
March 24, 2013
Rated 4.0 out of 5.0 by BLMc Slow Internet connection
Internet connection was unbearably slow. I understand a slowdown in the evening when large numbers of people are online, but this connection was very slow even during the day. For a hotel that is not cheap, I expect that you wouldn't cut corners on your Internet service.
I will not be selecting this property again.
March 19, 2013
Rated 4.0 out of 5.0 by Trepson Local Attractions
Came into town for a concert. Asked how far away from the hotel the venue was and was just told a couple of blocks. Asked about the Titanic experience that was at the Public Museum across the street and the front desk couldn't offer any information . I was not offered maps for the city or anything that was going on around town. Looked in lobby for information, guides-anything and there was nothing. Also nothing in my room. Finally had to go back down to the desk, ask for a map and specific instructions how to get there.
This would have been much easier if this was offered to me when I checked in- especially since I was asked why I was there and what I would be doing.
I went to the museum the following day and found city maps as well as guide books, With such a great location to everything, I don't understand why none of these resources were available at the hotel?
I will probably stay again here again but will look for information about going on's before I arrive.
March 17, 2013
Rated 5.0 out of 5.0 by Jayzamania Great location with peace and quiet
The closeness to downtown and the conference I was attending made this a strategic location for me. Each evening was blissfully quiet, comfortable and totally relaxing in the well-decorated room and the awesome bed. The wireless connection helped me keep up-to-date with news both national and family while I wrote up my notes from the myriad of workshops I attended each day. The free parking is a wonderful bonus! I just love staying in this hotel andwill continue to do so every year when this conference rolls into town.
March 15, 2013
Rated 5.0 out of 5.0 by rcandbc62 More than I expected
My wife and I have been to Grand Rapids a few times in the past few years. We always tended to say more right downtown but decided to save a little on cost and booked the Holiday Inn. We were both very happy with the room, the beds and just the location of the Inn. We've already started thinking about our next trip to GR and plan on using the Holiday Inn again.
March 11, 2013
Rated 3.0 out of 5.0 by Jefferson99 Where's the morning coffee?
I was surprised that there was no complimentary, or even "to go" coffee available in the morning.
March 5, 2013