Rated 4.3 out of 5 by 220
Rated 5.0 out of 5.0 by nickjenandemily2014 a fantastic stay
myself and my wife and 2 year old daughter stayed for one night and attended haydock race coarse the hotel was in a great location just of the motorway and within walking distance of the race coarse we were on a dinner bed and breakfast package which was fantastic value for money the meals we had were a great standard and most enjoyable we had a spot of lunch within the lounge area and was also top quality and served with a pleasant smile and relaxed atmosphere we will return to this hotel in the near future keep up the grand work your a total credit to the hotel chain
August 14, 2014
Rated 4.0 out of 5.0 by del-boy traveller another good stay at Haydock
Excellent beds and good nights sleep on both nights.
comfortable room, good bathroom, very good service from staff in resturants for dinner and breakfasts on both days, food available at breakfast on second morning not up to the normal holiday inn standard but we were later for breakfast than we normal.
overall a very good stay will come back again.
August 12, 2014
Rated 5.0 out of 5.0 by how757 Great Family stay for Haydock Races
Had a really nice stay with the family on the 7-8-14. We were booked under the IHG rewards scheme and from checking in to check out the whole experience was fantastic. The reception staff, lounge staff and restaurant staff were all superb – very friendly, engaging and efficient. The restaurant Dinner was very good and excellent value on the mid-week meal fixed menu offer. The restaurant really seems to have improved lately – the food and service were both brilliant! Overall could not fault anything with the hotel or the staff and will definitely be back.
August 11, 2014
Rated 3.0 out of 5.0 by Ade1967 Service questionable
As a frequent traveller and user of holiday inn throughout the UK, I always use this hotel to stop off with my daughter at the beginning of our annual holiday.
This year the service was not up to the usual high standard I have been accustomed to.
The check in experience was good, the lady on check in required 10 pairs of hands as it was extremely busy.
Breakfast service was poor in the main, upon asking for coffee I was told it would be bought to my table, 15 mins later still no coffee, upon leaving the table to ask again a further 10 min wait then coffee turned up and was told if I wanted milk to get it from where the cereal was located.
Additionally there was a pancake machine though no mixture, upon asking I was told it has run out, there was no check or apology .
I understand the hotel was busy, the staff were clearly not really bothered and turned up for weekend pocket money and we're not switched on to customer service.
Checkout experience below par, I was not asked if I had enjoyed my stay and had everything been satisfactory.
These may sound like minor quibbles though during week day stays there is a noticeable difference in customer service when charges are strangely higher. The price for a weekend stay may be discounted but that's no excuse for poor lacklustre service.
August 10, 2014
Rated 5.0 out of 5.0 by south scotland Haydock
The overall stay was excellent, the service in the resteraunt could have be better, and the matress in our room had a stain down the right hand side side. Your staff were excellent, very friendly and helpful.
August 7, 2014
Rated 4.0 out of 5.0 Wedding
Wonderful venue. Food and accommodation great. A few hiccups which the hotel resolved. Embarrassing situation regarding debit card payment - don't know what went wrong there! Paid in cash and everything was fine after that.
August 6, 2014
Rated 5.0 out of 5.0 by Neil88 Great staff
By far your most valuable asset is your staff, friendly, helpful, and always efficient . I have been staying here for the last 15 weeks and I have enjoyed my time here not only due to the comfortable surrounds but your staff have always made me feel welcome. WELL DONE Holiday Inn.
August 6, 2014
Rated 5.0 out of 5.0 by cpat3660 Very Helpful and attentive staff
It was a pleasure to use your hotel last week and staff were very attentive to our needs. The hotel was very clean and tidy with our room being immaculate on arrival.
We will be using your hotel again in the future.
August 5, 2014
Rated 4.0 out of 5.0 by Rgbargee1 A good hotel with excellent staff.
We stayed on Saturday night on our way to the Lake District and chose the hotel for its location to the motorway.
The day we were at the hotel a wedding reception was in full swing so we chose not to eat in the restaurant as it would have been too noisy. We had room service and enjoyed a good meal in our room.
The staff were excellent and went out of their way to make our stay enjoyable.
Our room was clean and tidy and not at all noisy even though the wedding party was in full swing.
August 5, 2014
Rated 5.0 out of 5.0 One of the best, made so by the friendly staff
Everything you expect from a Holiday Inn made better by the welcoming and friendly staff. Close to the M6 yet very quiet and plenty of parking.
August 4, 2014
Rated 5.0 out of 5.0 by I have not got one Great to stay at hotel
A very enjoyable time spent working at the hotel for training everyone was excellent in every thing they did they could not have been more helpful the guy who stood out for me was Brian events man he was excellent in every thing he did we had a good laugh and it made the stay more enjoyable,if he can be told it would be be good to know
August 4, 2014
Rated 4.0 out of 5.0 by chrismaro Haydock on Business
Fair hotel,easy to access. Nothing outstanding. Good enough to spend a couple of nights on Business trip. Poor Quality of Internet connection.
August 3, 2014
Rated 4.0 out of 5.0 by Detto5 Good stay
This was a one night stop and fitted us perfectly. We were rushed a bit into dining as alarge party was expected.
August 2, 2014
Rated 4.0 out of 5.0 by KST27 Great relax
Good size room, comfy bed and the use of the leisure facilities.
August 1, 2014
Rated 4.0 out of 5.0 by Jukebox13 comfortable but restaurant menu needs rethink.
My husband and I were very pleased with the room as we asked for a quiet room in our booking and that was exactly what we got.
We decided to try the restaurant on the saturday night and my husband had the Prawns and rocket starter
which he described as bland and lacking in flavour, his fish and chips were okay but the cheesecake needed
I did not have a starter I had duck with seasonal vegetables which I found a little dsappointing in the vegetable area and for dessert I had toffee apple pudding with custard which had a skin on top which glooped onto the pudding.
So overall we enjoyed the room and the staff were friendly and pleasant we would probably not eat in the restaurant.
August 1, 2014
Rated 5.0 out of 5.0 by AndB Good Room but lack of ITV4
Excellent room but for some reason this hotel does not broadcast ITV4 which is useful for sporting events such as Tour de France.
August 1, 2014
Rated 5.0 out of 5.0 by SGVG Good, Comfortable Hotel, Good Service
Ideal location for a family visit, good food/service, comfortable clean rooms.
July 31, 2014
Rated 5.0 out of 5.0 by DWATT OVERNIGHT STAY
GREAT VALUE FOR MONEY. LEISURE FACILITIES GOOD. EVENING MEAL VERY GOOD.
July 30, 2014
Rated 4.0 out of 5.0 by Russell55 Holiday Inn, J23 M^
Comfortable stay. Friendly staff on check-in at 00:25 in the morning. Clean room. Furniture a little bit dated and showing signs of wear and tear. Back panel if wooden padded chair at desk fell out when I sat down. Bathroom clean but could do with an update. Plenty of parking. Secure site. Would benefit from signs at slip road to indicate location as it's a bit tucked away.
July 29, 2014
Rated 4.0 out of 5.0 by Markp123456 Good service average food
I've stayed here twice now, the rooms are as you would expect. Food is fine better than a lot of other places. For a business over night trip it's a good place.
July 28, 2014
Rated 5.0 out of 5.0 by marky2901 Great family stay
Very warm welcome to the hotel with an automatic upgrade to an executive room, welcome pack as a Platinum Elite member and a nice touch of a welcome pack for our daughter.
Hotel is in a nice quiet location and has a nice external and internal look.
Room was modern and very clean with a bed made up for our daughter on arrival.
Breakfast was excellent value with a large selection available for all tastes.
July 27, 2014
Rated 5.0 out of 5.0 by Lilwen Relaxing stay
A very enjoyable one night stay. We had dinner in the hotel restaurant which was very good and the breakfast was plentiful and varied. We enjoyed the pool facilities.
July 25, 2014
Rated 4.0 out of 5.0 by AKRaw34 Haydock Hotel
We have stayed at this hotel a number of times and found it comfortable and convenient, and the staff have always been friendly and professional, this time however the woman on reception when we arrived seemed to be having a bad day and there was a wedding booked in on the 2nd night of our stay and there was not enough staff to cope with long waits in the restaurant and bar we have stayed before when weddings have been held there and this is the first time we have had a problem with service. We would still stay again having experienced this hotel before but it seemed when we were there on that night some people were not happy and if that was their first stay probably would not have been impressed
July 25, 2014
Rated 5.0 out of 5.0 by DangerousDi Race back to this hotel
We chose this hotel purely for it's proximity to the Haydock Racecourse and were not disappointed.
Speedy check in even though it was only 12 o'clock and a room with plenty of space, clean and with black out curtains (a must as far as I'm concerned)
There was a wedding on that day so the place was awash with people but still the barstaff worked tirelessly to ensure every area was clean and customers were attended to, a feat in itself.
Overall a great stay even if slightly higher pricing due to the race meeting ... naughty!!
July 24, 2014
Rated 1.0 out of 5.0 by Randall, England Comfortable bed in easy accessable location
My stay was overall good, but ensure you have evidence of any monies already paid at booking as they charged me again on checkout
July 23, 2014
Rated 5.0 out of 5.0 Exceptional Hotel in Fabulous location
Another exceptional stay at the Holiday Inn at Haydock. It's location is in an ideal gateway for visits to all areas in the Midlands and after a strenuous day visiting all the sights around it is fabulous to return and relax with all the comforts the Hotel has to offer.
July 22, 2014
Rated 2.0 out of 5.0 by vm2013 Haydock Stay
I've stayed at this hotel many times over the last few years - knew all the staff etc. However there has been a recent change in staff who were completely oblivious about the past history, did very little to greet, and did not offer an upgrade nor provide one when prompted. The experience was most dissappointing esp. after having stayed at this hotel so many times. The last visit raised again concerns about the value of my PC membership and teh level attained.
July 21, 2014
Rated 5.0 out of 5.0 by robmo Wedding Party stay
Location and the setting of the Hotel were beautiful The grounds and the views were amazing.
Check Inn was prompt staff were very nice and efficient The hotel had 3 coach partys staying there they were organised and the meal times for the coach partys were posted so other guests like are self's could avoid the crowds The dinning room had been very busy for breakfast and as we arrived to the dinning room after the coach party's had the left the staff were trying to recover and re set the standard
We were very impressed with this hotel and would with out a doubt stay again.
July 20, 2014
Rated 1.0 out of 5.0 by FatboyFat Awful, don't go there
Awful. Awful. Awful! If you want an enjoyable place to stay, go anywhere but here. It's an overpriced doss-house with no customer care or concern.
July 13, 2014
Rated 4.0 out of 5.0 by TheForsters Another good stay
Another stay at the Holiday Inn Haydock. Enjoyable relaxing stay with family. Great breakfast and dinner, enjoyed using the pool. Looking forward to another stay.
July 13, 2014