Rated 4.2 out of 5 by 137
Rated 4.0 out of 5.0 by Rabidlucinda Superb staff
My second stay here and I returned purely because of the quality of service. The staff in the restaurant are absolutely excellent.
The rooms are usual Holiday Inn style, the pool is a bit small but decent enough, the food was very good - decent quantities and quality. The only downside is the free internet - it is so slow as to be pretty much unusable other than downloading text emails.
February 3, 2014
Rated 5.0 out of 5.0 by Shell10 Great hotel with great service
Stayed at this hotel with my husband and enjoyed every minute of our stay. Didn't use the spa facilities while we were there but did enjoy everything else. All the staff were pleasant and helpful. The food in the bar was absolutely delicious, not overly cheap but definitely worth the money. The breakfast was brilliant with lots of choice including fresh pancakes. The room was comfy with easy to use heating / air con. Would definitely visit again.
January 29, 2014
Rated 4.0 out of 5.0 good food, friendly atmospher, good night sleep
I stay at this hotel on frequent basis on business, over the year the hotel has improved the food with its buffet nights so I now eat in rather than go out. The staff are always there to help and friendly with it all making you feel at home. Well done Haydock.
January 24, 2014
Rated 5.0 out of 5.0 by kitNomad great value weekend away
Excellent stay at Haydock just one night bed and breakfast didnt have dinner in hotel as we had eaten earlier in day but breakfast was very good. Good selection of everything fresh and hot.
Nice pool everything clean and tidy.
all staff very friendly
January 22, 2014
Rated 2.0 out of 5.0 by geoffy Needs updated
Ready for refurbishment
Roads very busy, bad access.
January 18, 2014
Rated 5.0 out of 5.0 by powerfulpierre powerfulpioerre
as ever an excellent xmas experience we have shared with this hotel for approximately 12 years. The staff are excellent and always friendly which makes our xmas stays special.
January 16, 2014
Rated 5.0 out of 5.0 by Stephenmitch Menu
Stayed here a few times on dbb this time their was six of us as we recommended it to them wasn't impressed by the menu it had changed since last time we were their last time you could have anything on the menu at a small charge 2.50 this time their was a set menu which wasn't much and 4.50 if you wanted anything on menu I was really looking forward to the sea bass but it's not on the menu anymore the staff were really nice nothing was too much trouble
January 16, 2014
Rated 3.0 out of 5.0 by BB2504 Excellent staff, quailty food but dated room and no upgrade
Really like the buffet meals and the staff very knowledgeable and offered good service. Especially in the evening, the breakfast service was very mixed. Wednesday it was excellent, Thursday it was ok but by Friday the service was really really slow.
The biggest disappointment was yet again the room. It looked very dated and I didn't get an upgraded room.
Some IHG hotels I've stayed at have upgraded standard rooms to which is a nice touch. This one was a little basic.
Used the Gym and it was good, again the equipment was looking a little tired, but it was clean and served its purpose.
January 15, 2014
Rated 5.0 out of 5.0 by Fletch168 ANOTHER GREAT VISIT
Another great visit at the Haydock Holiday Inn. As ever the staff where ever so friendly and could not do enough for the kids, especially in the restaurant at breakfast. Thank You again.
January 11, 2014
Rated 5.0 out of 5.0 by Mum#1 Nice break
Great stay overall,
January 9, 2014
Rated 3.0 out of 5.0 by travelbugging Overnight Stop
Stay was fine for an overnight stop on a long motorway journey.
Great to be able to use the Health Club and pool. Disappointed not to be recognised as an IHG elite member and the breakfast experience was pretty noisy - better separation adult only parties and young children would be benefical. Restaurant staff also seemed to spend quite a bit of time chatting with each other than ensuring the smooth running of the sitting.
January 7, 2014
Rated 4.0 out of 5.0 by Tone16 Very good service as it was Christmas
Good location, friendly staff, good food.
Will use hotel again.
January 7, 2014
Rated 5.0 out of 5.0 by Celty2k A festive treat!
It had been a while since we visited relatives in the north of England. So we thought, let's do the grand tour at Christmas. We'd always used Holiday Inn in the past as a family, so we thought we'd go back to what we knew.
We weren't disappointed at all.
We booked three nights at Holiday Inn Haydock. This particular hotel has nice big family-sized rooms, lovely grounds, a good swimming pool and easy access to the north-west's motorway network. So what more can one ask?
The staff were as friendly as ever. The breakfasts were superb - particularly having the luxury of a pancake machine! That was a wonderful little treat. Brian the waiter made sure we had everything we needed.
One evening I had a pint of Guinness, which even my wife said tasted nice. So even that was done well.
From our comfortable base, we were able to visit relatives in Cheshire and North Wales quite easily. A big 'thank-you' to the team at Holiday Inn Haydock for looking after us.
January 6, 2014
Rated 4.0 out of 5.0 by tartan18 Great Hotel - Expensive Breakfast
Was there with family for 2 nights. Rooms were comfortable and pool great for kids. Staff were great, but didn't know the menu or take orders very well. We ordered a burger for my nephew, without mayonnaise. Luckily my sister checked it, and there it was hidden under the lettuce. We were told just to swap the buns. This is not merely not liking mayo, he's actually allergic and could have really caused problems. They should be more careful, but the food was great, and reasonably priced, but breakfast is overpriced. Even if you book the night before, it's still £10.95, £8.95 would be more reasonable. It's OK when you have 2 kids in tow, they eat free, but it's unfair on couples. There was also a wedding on, and as usual, they take over all of the areas, and it's difficult to get a seat if you want to eat. Can't see why they got rid ofthe smoking rooms either. It's no great problem to have half a dozen dedicated rooms.
January 5, 2014
Rated 5.0 out of 5.0 by Traveller J Overnight stay.
We stayed here overnight December and January en route to Cornwall and also on our return home. The staff are very courteous and helpful. The rooms are clean and beds comfortable. It is easy to locate just off Junction 23 on the M6 and has ample parking spaces. The choice of room only, bed and breakfast or bed breakfast and evening meal is good to suit everybody. You can also choose your own menu if not having set evening meal. I recommend travellers to stay here.
January 4, 2014
Rated 2.0 out of 5.0 by 1297 Poor Service
Stayed over for 2 nights between Christmas and New Year, 1st nights stay was good, service in the restaurant excellent as was the food. As for the 2nd night, very disappointed. Service was poor, were in the restaurant for over 2 hours in total. Main course not very hot when it eventually arrived, reason for this was that it was a race day, poor excuse as we have stayed on a number of occasions when races have been on and never experienced such poor service.
Will visit again and hopefully this was a one off.
January 3, 2014
Rated 4.0 out of 5.0 by TheForsters Great value hotel
Stay here often. Excellent value, fantastic breakfast, nice bar (with pool table, a major factor for our young son), great leisure facilities and convenient for visiting my family. Would recommend.
January 2, 2014
Rated 4.0 out of 5.0 by alaned Christmas accomodation visiting family
very goood welcome. nice and warm hotel. comfortable bed. quiet nights sleep. staff very helpful and friendly. made you welcome
December 30, 2013
Rated 3.0 out of 5.0 by isis21x handy location and friendly staff
stay here quite often for work, handy location off M6, only downside this time was the shower water was cold - and in December that is not great.
December 23, 2013
Rated 5.0 out of 5.0 by Berlingo Good quality stopover in quiet location
Haydock Holiday Inn served us very well for two recent one-night stays, and another visit is already booked. We especially like the quiet location, free from traffic noise. We have no hesitation in recommending this clean and comfortable hotel with friendly service.
December 20, 2013
Rated 1.0 out of 5.0 by Tim1978 Poor service
I took my partner and daughter away for a night. staying at this hotel I thought would be good for the price and the quality of holiday inns I've stayed in before. Boy was I wrong. The hotel itself is nice and clean and comfortable. But the staff was poor. We got awoke by the fire alarm going off at 2.15am, (which is not what you want esp with a 14 month old in the room). So of cause we tried to find out what was happening. We could see no one going out the hotel straight away. Other people was opening doors saying is this a real fire alarm etc? Everyone was unsure. We saw no member of staff checking or advising people. Surely there should be a fire Marshall???. So we vacated the hotel having to carry a pushchair from the fourth floor. I know you shouldn't wait to get belongings but not taking my daughter out in almost freezing conditions without that. Then after 20 mins to get confronted by a member of staff asking for room number which we told him only to get told your not on my sheet will have to wait for someone else to come round? When someone else eventually did she just said he will have written your number down which we know he didn't. Then eventually when getting back in to hotel hearing a fireman comment saying its funny watching them all now having to go back in. Not amused at all. No apologies where said then on checking out to just get advised it was cause of some disabled guests smoking in there room again not very amusing and just to get told it would take too long for staff to go round knocking on people doors esp if there not answering etc is a very poor excuse. Customer satisfaction of this hotel is ZERO.
December 15, 2013
Rated 4.0 out of 5.0 by allblack71 Super location and warm welcome
Well situated just off J23 of M6 with plenty of free parking. Perfect location when attending Rugby League World Cup Final 2013 at Old Trafford, Manchester. We chose to stay 2 nights (Friday and Saturday) at Haydock and hope to return in the New Year.
Despite issues with noisy kids running around corridors late on Saturday night (asked Reception to resolve) we had enjoyable weekend.
Accessible room was spacious but lack of "walk in shower" makes it more difficult for persons with physical disability. Low bath is ok but I've spoken to hotel about shower/bath seat and this is being sorted.
Our thanks to the staff, we always have warm welcome on arrival and at breakfast time. Good choice for breakfast - we bought breakfast vouchers the night before and saved a little.
December 11, 2013
Rated 3.0 out of 5.0 by TravellingCatMan Inexpensive but still good service
Hotel and room nice although bed very hard. Free beer offered for being a Platinum Ambassador member which was nice as status so rarely recognised.
Restaurant nice but the evening meal was mediocre at best (I had fish and chips and the fish was small and practically non existent under the batter coating).
The free WiFi for my status is a good move by IHG - however, the signal everywhere I went was appalling and that was in a relatively quiet hotel.
I have a sneaky feeling that if the WiFi had been paid for it would have been supplied at a higher speed - and if not, then guests paying for it would be more than justified in asking for a refund as the speed was that poor.
November 28, 2013
Rated 2.0 out of 5.0 by leavingonajetplane executive rooms?!?!
I booked an executive room on a reward night expecting what I ordered. simply adding bottled water and a mars bar does not make it executive. The rooms are tired and very small. We even had a double sofa bed in our room but I have no idea how you would function if 4 people slept in that room.
Very disappointing and I would not stop at this holiday inn again.
November 27, 2013
Rated 5.0 out of 5.0 by CEDAR1967 All you can eat!
The daily evening all you can eat buffets were absolutely gorgeous and well worth the money.
A different theme every night and all freshly cooked. It was like eating home cooked food evry night.
The restaurant staff were particulary good, especially Karan, who made us feel welcome every night and was very friendly and helpful.
The rooms were better than most hotels I've stayed in and the beds were super comfy.
All in all I had a very pleasant stay at the Hotel albeit for work purposes!.
November 26, 2013
Rated 4.0 out of 5.0 by bunksey Great Place to Stop
Great location with friendly staff and plenty of parking. Ideal for an overnight stop when travelling.
November 20, 2013
Rated 5.0 out of 5.0 by Stewart33 Excellent, Freindly Service & Great Food
I have just read the previous review & am shocked. I stay at the Holiday Inn at least once a month & have nothing but good things to say about the hotel & staff. I use the gym every time & find the equipment exellent. The staff address me by name & cannot do enough to make my stay enjoyable. I am in the area visiting family & all suggestions made for days out etc made by the staff have been spot on. Cannot praise the management & staff enough.
November 18, 2013
Rated 1.0 out of 5.0 Disgraceful!
Absolutely hated our stay in the holiday inn haydock to start we checked in and never got told where any of the facilities where such as the spa and pool area, our mood picked up when we entered the room and it was nice and big with a comfy bed and was spotless so no faults in the room, went to go for dinner and seen the prices and nearly died around 14 pound for a burger in a holiday inn are you joking me!? So went out for food as we went for to go out got stuck as we was not told you needed the code to actually get out! Come back in and went to bed very comfy bed and lovely sleep until I was woken up at 4am by children playing knock on!! Rang reception and they said they would send someone up. Didn't hear anyone come up and yet again 5am was woke up again by people running round in the corridor and screaming and shouting. Went to the pool the next day it was freezing cold when we were told it was heated so thought we would have a chill in the steam room and sauna until we went in and kids no older than 10 were running in and out of there! And nobody done anything about it, then thought go and chill in the jacuzzi till I seen a kid not even 1!! Swimming around in the jacuzzi and the lifeguard sat watching her! So overall I hated our stay :)
November 15, 2013
Rated 5.0 out of 5.0 by Ottelie BUFFET
The hotel was brilliant. The staff were all very friendly and I could
not fault anyhing. I would recommend the hotel but the only thing I was really disappointed in was the buffet both after the wedding ceremony at 4.30 p.m. and the evening buffet which was Hotpot.
Apart from this everything else was perfect.
November 14, 2013
Rated 2.0 out of 5.0 by CV76 Average hotel, poor housekeeping standards, good brekkie
Check in - quick and IHG status recognised, thanks.
Room - was ok, nothing flash, furniture seemed out of place with the room. Get the impression the hotel used to be part of a different chain! Where the mini bar had been it was blocked off with wood.
The TV was very good, nice modern HD tv which have seen a few times now in IHG hotels.
The bed was nice and big but the mattress was oddly bouncy! Same as experienced in a Holiday Inn Express.
Housekeeping and maintenance - wow, what a let down. When it's one or two 'things' you let it go, but when there is a list of issues then you realise this place seems to have a problem.
So the list - dirty fingermarks on curtains, hole in bedding, cracked bathroom tiles, badly discoloured brass fittings - and a general feel of patchy repair standards. Then there was the rubber shower mat - covered in mould.
Also, although i should have realised at the time what an issue it would be, the room had a strong smell of fresh emulsion paint (i.e. that day?) which with windows open was ok, but trying to sleep with such a strong odour was a bad experience.
Breakfast - it was great. Great staff and very good tasty food. Can you get these guys to sort out the housekeeping?
Due to its convenient location i would end up staying again, but with little expectation.
November 11, 2013