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Rated 4.3 out of 5 by 247 reviewers.
Rated 5.0 out of 5.0 by Great night sleep Great value hotel. Stayed one night to visit family in the area for a party, highly recommend it. September 23, 2014
Rated 4.0 out of 5.0 by Convenient location Based on our needs the location was ideal. We were visiting for the Rugby League in Wigan on the Friday and the racing at Haydock on the Saturday. We had a very nice stay, the rooms were more than comfortable and the breakfast was very nice. The omelette was to die for. All in all, it was very nice. September 22, 2014
Rated 5.0 out of 5.0 by A little out-of-the-way, but definitely recommended This hotel was a little out-of-my-way for my intended destination of Warrington, but it's worth the extra mileage. The hotel is comfortable, with a good leisure offering of gym, sauna, steam room, jacuzzi and pool, the rooms are comfortable - I was even given a free upgrade to an executive room - the food is good and the staff friendly and welcoming. Unfortunately, I was taken really quite ill during my last stay here, but the staff helped me cope and were very supportive and friendly and helped me get through it, especially Matt the Duty Manager. It's nice little touches like this that really make a difference when you're staying away from home. September 20, 2014
Rated 5.0 out of 5.0 by yet another good stay at Haydock we stay on a regular basis at this hotel. hospitality as always is first class, reception staff are efficient and helpful and the restaurant members of staff have been outstanding in their helpfulness this visit Not well on one day and could not eat evening meal ordered due to a medical problem and waiter and waitress went out of there way to ensure that I could have something to eat that evening - Thank you. September 10, 2014
Rated 4.0 out of 5.0 by clean n comfortable spacious clean room, comfortable bed, curtains with blackout linings, fluffy towels, cant comment on food as we didnt make breakfast, on site parking. good all round! September 10, 2014
Rated 5.0 out of 5.0 by good value for money great stay ideal for Haydock races and good value for money. September 8, 2014
Rated 5.0 out of 5.0 by relaxing We stay at this hotel when we visit family close by and again weren't disappointed...Staff attentative and friendly. September 6, 2014
Rated 4.0 out of 5.0 by quiet comfortable easy to get to from motorways but quiet , ashton short walk away September 6, 2014
Rated 4.0 out of 5.0 by Communal areas On both nights of our stay the hotel was busy with weddings. The weather was raining. There were an awful lot of smokers. You have put signs up at the main entrance requesting guests do not smoke there, however there is no shelter provided anywhere else for those who do smoke. Perhaps a covered area in a designated space may be helpful? There were also an awful lot of wedding guests sitting in the bar area which made it difficult for regular guests to find anywhere to sit. I appreciate this is the nature of weddings, but maybe more segregation would be helpful? Overall staff were friendly and helpful and we enjoyed our stay. September 5, 2014
Rated 5.0 out of 5.0 by Excellent service Staff were great, credit to the hotel. Room and bathroom was spotless. Used the pool, very good. Will stay here again if in the area. September 3, 2014
Rated 5.0 out of 5.0 by Lovely experience Had a very pleasant stay, staff very friendly. The hotel is very clean and the leisure facilities excellent, would have liked to see more vegeterian options on the menu however did not spoil my stay. September 2, 2014
Rated 5.0 out of 5.0 by very friendly and relaxed I always try to use this hotel when in the area, good facilities well maintained, good food and the staff are always eager to help and are very friendly, one of the best hotels I have stayed in. September 2, 2014
Rated 5.0 out of 5.0 by Staff are great Staff are brilliant , remembered us from 8 months ago. Thanks for a great stay August 29, 2014
Rated 5.0 out of 5.0 by met all expectations very happy with facilities and staff, as were family, but would recommend getting a bedroom away from M6 (as we did) as the noise may disturb your night August 28, 2014
Rated 4.0 out of 5.0 by Good overall accommodation We stayed for 3 nights at the hotel in a family room which was a bit cramped for the 4 of us but not a big problem. The main bed was comfortable and the children's beds not too bad. There were shutters provided in the room rather than curtains which were excellent for keeping the light out and allowing us a good nights sleep. The pool facilities were excellent and staff always helpful. The only minor issues we had were with the internet in the room not working which was eventually solved, extra pillows for the room taking a while to arrive and the pancake machine at breakfast not working. Overall though these were minor issues and didn't stop us from enjoying our stay. August 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed Rooms are excellent they are clean with lots of space. The double bed really comfortable, my daughter slept on the sofa bed which she said was also very comfortable. August 26, 2014
Rated 5.0 out of 5.0 by A Welcome Stopover After traveling from Calais ,after our extended holiday in Germany in some rather excellent Hotels,it was very pleasing to find a Hotel up to the standard that we were slowly becoming accustomed,especially as it was near the place that I was brought up in,as I now reside in the North-East.The staff throughout the hotel were very pleasant especially as they were very busy with quite a large wedding party as we we booked in. August 26, 2014
Rated 5.0 out of 5.0 Treated so well again Given room of choice and staff still remember my name on seeing me Brian and dining staff fab Front of house ladies super Thanks again Lesley August 25, 2014
Rated 5.0 out of 5.0 by First Time And Great Stay Drove past and first time at this hotel and wished I'd stayed more. Really friendly and helpful staff and too many to mention individually. Second night had a mexican buffet and fantastic so well done to the chef All in all a great stay and will be back Many thanks August 24, 2014
Rated 3.0 out of 5.0 by Not quite as good, in some ways There were a few drawbacks in the room that make the standard of this hotel different than most other Holiday Inns we've stayed at.. Yes, the Reception staff are friendly and welcoming, the restaurant staff are efficient, friendly and funny, and the young male porter went way out of his way to get the items we requested and always in a very pleasant manner. However, a good hotel stay is more than just the staff. We have stayed at this hotel a few times now and return because of the location and the usual reasonable prices. On our first visit, they told us they only have 12 Executive rooms, so you are lucky indeed to be upgraded to an Executive room, even if you are Platinum Elite. Ok, fair enough. So next visit we paid the extra for an Executive room, but found the room itself was lacking in many of the Executive amenities of other Holiday Inns. There were supplies for only one person, even though we had reserved in advance and it was known there would be 2 people in the room. The bathroom had no handsoap.. we had to call down for some. Other supplies in the bathroom: shampoo and shower gel and nothing else. Plastic cups instead of glass, and no facecloth. A sign said we could request a facecloth, and did so, only to be told (on 2 different visits) that the hotel has discontinued them. The Housekeeping Manager said this is not the case and got us one. Therefore, better communication between the 2 departments would be helpful. Not enough teabags nor milk on the tea tray, no hot chocolate as is usual in Executive rooms, but we were told we "could request some". As a 'heads up' to future guests, the toilets are very low to the floor (unlike other H.I.s) These issues may seem trivial, but as we are guests who are away on business more than we are at home, it would make a more enjoyable stay if this hotel was more consistent with the H.I. brand. Aside from the above, the hotel itself is very nice and we were appreciative of the staff. August 22, 2014
Rated 5.0 out of 5.0 by third times in 3 months. I love this place I tour with bands and this is one of my favourite places to stay when we play Liverpool. The staff is great, and the room as clean and no noise at all. August 22, 2014
Rated 3.0 out of 5.0 by Room acceptable - Food not acceptable. Convenient. Breakfast coffee was the worst I have ever tasted. August 22, 2014
Rated 4.0 out of 5.0 by Thoroughly enjoyable Stayed there with family in five rooms. Very satisfied. Have used before and will do so again. Thank you for the Club Biscuits! August 22, 2014
Rated 4.0 out of 5.0 by Room comfort, restaurant and quietness I particularly like the sliding shutters in the bedroom which make the room really dark. We liked the buffet which has not been available on any of our previous visits. We usually stay with you on a Saturday and we found it so nice and quiet because there was no wedding taking place. We realise, of course, that you can not cancel weddings just because we are staying! August 19, 2014
Rated 4.0 out of 5.0 by recent stay Ok budget stay. Breakfast was low budget ingredients. Pool nice but too small when the locals start to use it with toddlers. Bar area looked a bit suspect with large wedding situated there, and not at their best August 19, 2014
Rated 4.0 out of 5.0 by Overall, a very good stay As expected the accomodation etc was up to the expec.ted standards. The one thing that let it down(and this is common to all Holiday Inns ) is the quality of the cooked breakfast, The scrambled egg was awful and the sausaage was well below par. August 15, 2014
Rated 4.0 out of 5.0 by Polite and Good staff This is a great hotel. Have stayed here many times. Mainly for the purpose of going to the races also music nights at haydock park race course we have always found this hotel to live up to our expectations the only problem on our last stay we found the pillows far to hard we asked at reception for them to be changed to softer ones if possible we never got them they must have forgot never experienced this before always had a good nights sleep never mind it will not stop us staying at this hotel in the future I will just take my own pillow August 14, 2014
Rated 5.0 out of 5.0 by a fantastic stay myself and my wife and 2 year old daughter stayed for one night and attended haydock race coarse the hotel was in a great location just of the motorway and within walking distance of the race coarse we were on a dinner bed and breakfast package which was fantastic value for money the meals we had were a great standard and most enjoyable we had a spot of lunch within the lounge area and was also top quality and served with a pleasant smile and relaxed atmosphere we will return to this hotel in the near future keep up the grand work your a total credit to the hotel chain August 14, 2014
Rated 4.0 out of 5.0 by another good stay at Haydock Excellent beds and good nights sleep on both nights. comfortable room, good bathroom, very good service from staff in resturants for dinner and breakfasts on both days, food available at breakfast on second morning not up to the normal holiday inn standard but we were later for breakfast than we normal. overall a very good stay will come back again. August 12, 2014
Rated 5.0 out of 5.0 by Great Family stay for Haydock Races Had a really nice stay with the family on the 7-8-14. We were booked under the IHG rewards scheme and from checking in to check out the whole experience was fantastic. The reception staff, lounge staff and restaurant staff were all superb – very friendly, engaging and efficient. The restaurant Dinner was very good and excellent value on the mid-week meal fixed menu offer. The restaurant really seems to have improved lately – the food and service were both brilliant! Overall could not fault anything with the hotel or the staff and will definitely be back. August 11, 2014
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