Rated 3.7 out of 5 by 14
Rated 3.0 out of 5.0 by Mike09 Average at best...
We selected this property because of mostly good reviews and we wanted to use our Priority Club points to reduce the room rate. We had seen some reviews that mentioned good recognition to Prioirty Club members...well, from check-in to check-out, I would have never known I was a member! (In fact, when I asked the front desk at one point if there were any amenities for members, I was looked at as if I were crazy.) I noticed was that the toilet seat in our room was dangerously loose. I tightened it better on my own, but you would think that the housekeeping staff would have noted it and informed maintenance.
I then saw that the wide grout lines in the ceramic tile floor area had been painted over with a different color...no big deal, but it had not been done well so it looked terrible. It almost looked like a child had done it. We tried to hook up to the Internet the first night but were not able to. I called the toll-free number given for Internet issues and it was taken care of--the technician said they were having router issues and he had to reset them. Also, only one of the two computers in the business center were working the entire time of our stay.
Our room was in the very back of the hotel, along a corridor that apparently used to be open to the exterior. When this back side was closed in, a long hallway outside the rooms was created. Our second night at the hotel featured three young children from a family in the room next door to ours, running up and down the hallway laughing and screaming between 1:30 and 2:00 in the morning! First I was going to open the door and say something to them or their parents, but I decided not to cause any issues. Just when I picked up the phone to notify the front desk, their parents called them into their room. At least the beds were nice and comfortable when we were able to sleep.
Upon check-out, the front desk did not offer me a receipt. I stood there waiting maybe 20 seconds before I asked them for one and was told that I would have to go to the website and request one. This is something I have never been told in any stay at IHG properties in the past.
December 28, 2012
Rated 5.0 out of 5.0 by Bill18618 THIS PLACE IS THE BEST!
I am a frequent visitor to this hotel and.........would never entertain any thoughts of staying elsewhere. Seldom have I experienced any problems, but, when a minor inconsistency might occur, it was ALWAYS corrected IMMEDIATELY! Stay here, introduce yourself to Sam (mgr), tell him I sent you, and I assure you will not be disappointed!
November 16, 2012
Rated 5.0 out of 5.0 by JohnB311 Business Trip
Nice clean rooms and really good restaurant
Would stay there again
November 8, 2012
Rated 4.0 out of 5.0 by Elevatorguy Good SERVICE
Hotel should be better prepared for storms. Backup generator for guests...
November 6, 2012
Rated 5.0 out of 5.0 by TheVirginian Consistently great value!
This time our stay coincided with the Hurricane Sandy evacuation of the Jersey Shore! At check-in the lobby was crowded with people who had brought their valuables and pets to stay out the storm. (From what we see on the news many of them may still be there!) The staff managed with the impending chaos admirably and we were soon checked into our room! I'm just happy we had booked in advance. As usual we enjoyed a very comfortable stay with a hearty breakfast! Great - thank you!
November 4, 2012
Rated 4.0 out of 5.0 by VinitM Room Type
Reserved room with two beds and requested King Bed if one is available. Was given a single queen bed in a very small room.
November 2, 2012