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Rated 4.2 out of 5 by 219 reviewers.
Rated 4.0 out of 5.0 by Good Stuff! Simply clean and welcoming, no fuss but no frills - you know what to expect and you get it - EXCEPT - the staff were exceptionalkly friendly, accomodating and knowledgeable. They dealt very well with a nonsenical customer "complaint". Well located and easy to find too. Good Stuff, recommended! July 12, 2014
Rated 5.0 out of 5.0 by Lovely staff shame about the noise Do not take a room which is situated over the entrance to the spa/leisure centre at this hotel as you will not be able to get to sleep. Also all the pillows are the same so if you want a really soft pillow take your own as I had a headache when I woke up (woken up by people arriving for the spa!!). However despite this the staff were wonderful and the breakfast was very good x July 11, 2014
Rated 4.0 out of 5.0 good family stop over Good stop over for our family on way to visit harry Potter. generally very comfortable. The pillows were a bit hard and bedding a bit worn. The hotel was clean and staff very helpful. WE ate in Hotel as not many places to eat in near by .The food was good , if a bit pricey for pub food. The pool was good fun and towels were provided. breakfast good with lovely staff. thanks July 10, 2014
Rated 5.0 out of 5.0 by Whipsnade zoo break Very clean hotel staff very helpful good base for whipsnade zoo which was a very good zoo we were impressed with its cleanliness and the animals had plenty of space in their enclosures July 10, 2014
Rated 5.0 out of 5.0 by Great service, excellent facilities and good food! 14 of us spent 2 nights at this Hotel for a reunion and we all cannot speak more highly of the staff and the Hotel generally for making our stay a really enjoyable one. We wouldnt hesitate to use this Hotel again. Well done on a first class Hotel offer. July 8, 2014
Rated 5.0 out of 5.0 by One of my favourite hotels As usual a great welcome. Slight problem with my room and sorted out straight away with no fuss. This really matters. The breakfast here is excellent, well cooked by the chef and the 2 ladies who usually work in the restaurant in the morning a very nice and welcoming. The evening menu is good and it would be even better if it was changed more often. July 4, 2014
Rated 4.0 out of 5.0 by Mrs Dorothy Thorpe Beds :Fine, but could be better especially for someone with Arthritis. Food: Menu could be less price But overall excellent service, nice, comfortable hotel and good position July 3, 2014
Rated 4.0 out of 5.0 by Maintaining standards This hotel continues to maintain HI standards in both condition and quality and condition of hotel staff training. June 27, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed here for 2 nights whilst visiting london. On arrival we were upgraded for free as our original room was above a party in the conference rooms. Exellent welcome on checkin and breakfast was good. Would recommend hotel. June 26, 2014
Rated 4.0 out of 5.0 by Overall a very nice hotel We stayed here because we were attending a family event near Hemel Hempstead. The hotel had a good feel and facilities were a lot better than budget hotels. Price obviously played a part in our decision and the offer price was good value. June 25, 2014
Rated 5.0 out of 5.0 by Holiday Inn review Customer Serice was great, staff were very helpful. The room was lovely and clean. The gym and pool area are good, the pool is a little small. 10 minute taxi journey from the nearest train station which costs £10. 15-20 minute taxi jounrey from Harry Potter studios which is around £15. Downside is you do not get free wifi and the food is a little expensive. June 25, 2014
Rated 5.0 out of 5.0 by Pleasurable Yet another top notch experience, lots of improvements and quality, professional staff members. A pleasure to stay with. This hotel has the lot: Charlotte's Web (of intrigue) Reception Pixie's Fabulous Kate Yummie Room Service And Smiley happy staffy people. June 24, 2014
Rated 3.0 out of 5.0 by ok OK, not worth the money. Long hallways with old magnetic door locks that don't work properly, but the bed was nice and the room was clean. June 16, 2014
Rated 5.0 out of 5.0 by Hemel Holiday Inn Been to this hotel twice before so decided to book again. Nice staff and easy access to M!/M25. June 13, 2014
Rated 4.0 out of 5.0 by Always nice in Hemel It's always nice in this hotel. The staff were especially nice and also prefessional on this visit. Breakfast was nice as it usually is here. My only criticism is that a lighter quilt should be used at this time of year - in hindsight I should have turned on the air-conditioning and closed the window while I slept. June 11, 2014
Rated 1.0 out of 5.0 by Sounds good but terrible service The hotel gives a good outward impression until you reach a problem. Our friends were turned away despite having a reservation. Wasted huge amount on taxis and international phone calls to resolve. Shabby Superior room - very noisy all night as next to banging fire door. Cracked bathroom tiles and previous occupants hairs all over bathroom - ewww. Only 1 bathroom robe for 2 people, no suitcase stand (knew disabled person using room) So many small issues, topped off by uncaring receptionist with a couldn't be bothered attitude when we left. So many other better holiday Inns out there, this was a shocker. June 7, 2014
Rated 5.0 out of 5.0 by A Great Stay Special thanks to Russell who made our stay great! The room we had was big and give us a good space to move around as a family. The location is good and plenty of parking spaces. Free internet is included in the room. Overall we are very happy and will stay here again in the future. June 6, 2014
Rated 5.0 out of 5.0 by Great service The Hotel staff were wonderful staff and really looked after us. June 6, 2014
Rated 3.0 out of 5.0 by Hemel Holiday Inn falling behind On a whole an acceptable stsy - but hardly 4 star. This is a hotel that desperately needs a refurb. Soft furnishings are totally worn out. Falling behind the rest of the Estate I'm afraid. However the staff are friendly and welcoming, food is average with exception if breakfast which is well prepared and plentiful. The other issue - every room has a minibar seemingly empty and still buzzing away. What a waste of Electricity. Fill them up or switch them off. At the moment a they are doing is costing the environment. May 25, 2014
Rated 2.0 out of 5.0 by Like sleeping on bricks!!!! My Husband and I stayed here for one night as we were visiting friends locally and I would say it was the worst nights sleep we have ever had!!! The bed was the smallest double I have ever seen and hard as a rock! N It was also dipped to one side. The so called soft pillows were rock hard and the room was like an oven!! The only saving grace was the very friendly staff and the passable breakfast! We have stayed in various Holiday Inns and always slept well we will not be staying here again!!! May 14, 2014
Rated 3.0 out of 5.0 by Poor, tired and best avoided Aircon, wifi, not recognised as platinum member, having to chase free 'water'. Second HI stayed in this year, that is disappointing. Only redeeming feature was the kitchen staff. Will not return. May 14, 2014
Rated 4.0 out of 5.0 by Another stay Staying away from home made bearable by the friendly staff and welcome by all May 13, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Very enjoyable stay, great service, excellent room. Can't fault it. May 7, 2014
Rated 4.0 out of 5.0 by Saying Goodbye Stayed here with family in adjoining room. Disappointed that WIFI is not free and not even the Business center facilitates free internet access. Did have problem with fridge in room- maintenance sent up to assess issue within minutes of calling reception- fridge replaced. A good hotel to stay at. Swimming pool was good and at a nice temperature. Hot tub a little too hot at times. Breakfast was good value and enjoyed by all. April 27, 2014
Rated 4.0 out of 5.0 by Hemel Hempstead Good service, friendly staff. Internet and cable TV poor. April 21, 2014
Rated 5.0 out of 5.0 by The Happy Hotel... Always a pleasure to stay Professional and halpful staff at reception, bar, room service and everywhere I didnt mention. Reception Elf and all the managers, Katey, and the others that I cannot spell the names of, you know who you are, all so happy, professional and eager to help. Thank you for another excellent stay. April 19, 2014
Rated 5.0 out of 5.0 by Excellent staff! This is my second stay in a Holiday Inn this year and I have been very impressed with the staff both here at the M1 Hemel Hempstead hotel and the Colxhester hotel. Polite people, friendly and well turned out, and nothing is too much trouble. Brilliant. This second stay was a family get together and the restaurant were able to accommodate our last minute changes in numbers for a big family meal. Plus, children eat free which makes it excellent value for money. Thank you! April 10, 2014
Rated 4.0 out of 5.0 by Excellent overall Myself and the family stayed a this hotel as its near to the Harry Potter tour. The rooms, service, and food (breakfast) were all excellent. We had a room overlooking the petrol station, and for the hotel being situated next to a busy road, the rooms are really quiet. The facilities such as the pool are excellent and are included in the price, which unfortunately leads to the one and only let down (but only a minor one). I understand it is probably more of a business orientated hotel but £5 for an hours worth of Wi-Fi in this day and age of free Wi-Fi nearly every where?. April 7, 2014
Rated 3.0 out of 5.0 by Tired property Room could be cleaner, bathroom had tiles missing from wall. And stained bath. Room and hallways could do with brightening up. No platinum member upgrade given or explanation, Internet, although free, was slow and required a separate voucher for each device. Would I stay again, only if the, nearby HI Express is full. April 5, 2014
Rated 5.0 out of 5.0 by Comfortable Stay; Great Staff The staff was welcoming and friendly. Thank you for helping make a comfortable stay. March 24, 2014
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