Rated 4.3 out of 5 by 111
Rated 5.0 out of 5.0 by CatherineK Beautiful hotel with a fantastic staff
I would highly recommend this hotel, it accommodates all of your needs and a wonderful staff to make your stay a fantastic experience.
June 24, 2013
Rated 4.0 out of 5.0 by Frequenttraveler428 Good stay again
I have stayed 3 different times. All great stays . Only complaint is if you eat breakfast and order off the menu prices for what you get might surprise you. I order the three egg omelete. Came out more like 1 1/2 eggs. And the was over $10. It was great and tasty but i like 3 full eggs of protien for breakfast. Otherwise its a great place to stay.
June 19, 2013
Rated 5.0 out of 5.0 by Craig11 Great Location
Great location for our needs, enjoyed the courtyard and surounding area. Carmel was a fun town with nice eateries. The staff and service was excellent. My wife and I will use this property again when visiting Indy.
June 14, 2013
Rated 5.0 out of 5.0 by Mickey64 Very comfortable and relaxing
My wife and I stayed for two nights. We were able to a restful sleep and relax. The room was clean and the beds were comfortable. We were visiting our son who lives within five minutes of the hotel. I had breakfast in the hotel and was very good. We had coffee each day and it was very good.
June 7, 2013
Rated 4.0 out of 5.0 by CollegeMomToo Excellent customer service
Overall, a great customer service experience. At check-in the receptionist gave us a discount after learning of our connection with a local college and accommodated the request for a quiet room. The next morning the free coffee was of Starbucks quality, and the morning staff was pleasant and spent time talking with me about the hotel. I've now got a direct contact for the next time we visit Indianapolis!
June 5, 2013
Rated 5.0 out of 5.0 by ptya Happy Travelers
This was one of the best hotel stays we've had in a while. Nice renovations, excellent staff. The bed was comfy and the room spacious. Breakfast buffet was pretty good and when we got down to the restaurant the eggs had clearly been sitting for a while. The staff quickly assessed the situation and offered to have fresh eggs made to order, prepared for us. Most excellent customer service and considering this was a buffet, I was very impressed. A small extra cost to the hotel to make a guest happy - we will be back. I've read other reviews and must say we did not experience ANY of the negative situations. Check in staff was friendly, attentive and very helpful. Love the bags of ice sold out of the lobby. Great to prep coolers for a day at the Speedway. Hassle free. My only suggestion is a dream I've had since I've started traveling about 35 years ago....I wish hotels could offer a 'quite' zone stay were guests agree to 'quiet' behavior while transversing the hall ways, closing doors, etc., especially during late hours. I can dream can't I. We will be back to this hotel for sure. Keep up the great work in training and mentoring the staff. It is noticed and appreciated.
May 31, 2013
Rated 3.0 out of 5.0 by Hub67 Good hotel - bad restaurant.
While staying at this hotel I attempted to order room service - after four attempts of no one answering the phone I called Jimmy John's and ordered a sandwich. When I finally got a hold of the restaurant she told me they have been having problems with the phones for some time - I asked her why they haven't fixed them - she said management knew about the problems. My concern is if the employees and the management know there are problems ... why aren't they fixing them???
My suggestion - if you want a full service hotel - pass on this one. Doesn't do me any good to stay (and spend more) to stay at a full service hotel when I have to order food in. Save your money and go to a Holiday Inn Express - save $20/night and order food in!
I am a Platinum Priority Club member and spend 140+ nights/year ... I'm finding the best value is the Holiday Inn Express ... order your food and save money at the same time.
May 7, 2013
Rated 2.0 out of 5.0 by Everywhere Bummed in Carmel
This property has a nice courtyard that is enclosed on four sides by the hotel. It was a beautiful 73 degree evening and I decided to enjoy the courtyard some Pandora thru my earbuds and a glass of my home made Barolo. Suddenly Kyle the bartender shows up asks what I'm drinking and tells me that no alcohol is allowed in the courtyard. Flabbergasted I go to my room, then decide to get a water from the lobby. When I arrive in the lobby I see Kyle tell a couple of guests that they could not drink in the lobby, they ask about the courtyard and he tells them no, reason, "it might get too noisy if 20 people are drinking in there" . There were two of them!!! I decided to sit again with a non alc bev and here come Kyle, he then tells me that the reason I could not have my wine in the courtyard was a state law (he could not cut me off). I asked him why he told the other guests it was noise, he did not have an answer and left. The hotel needs to post the rules for this space, especially since it is separated from the bar area by the lobby and a hallway.
Bummed Plat in Carmel
May 6, 2013
Rated 5.0 out of 5.0 by Dadxs3 WOW! Excellent renovation!
I have stayed at this hotel many times and find the staff to be one of the best in my travels, always friendly and anticipates your needs before you even ask. Great changes to the rooms and wonderful renovation to the lobby, restaurant, bar, pool and fitness center. Will certainly be back again and highly recommend this hotel.
May 2, 2013
Rated 5.0 out of 5.0 by Todd88 Nice rooms and exercise equipment
Everything was very nice at this newly opened property, (exercise room, lap pool, hot tub and rooms that had a noise machine)
Plus great location right on I-465.
I would stay here again
Have to say the food was just average and I would eat out next time.
Besides the food, I would recommend this location
May 1, 2013
Rated 3.0 out of 5.0 by twin50 Nice staff
We generally had a good stay but did notice a few things. The bed was great and there was a good desk for the laptop. We did have to get the toilet fixed and at different times, we noticed there was no hot water. We were on the 1st floor as requested, but could not see out of our windows well. They were very cloudy/white and we sure wished we could have looked out. when the sun finally did shine. We faced 465 and it was very busy but it was not noisy to keep us from sleeping. We hope you continue to update windows and the entry. Seemed to be best for business and not for family time.
April 30, 2013
Rated 3.0 out of 5.0 by a461 Shower and bath
Could not get hot water out of the shower. When I informed the front desk the advised me that the faucet must run before the shower is turned on to get hot water. I personally have never heard of this to be the case. If that is so in this property, there should be some kind of notice placed in the bathroom advising customers that this is the case.
The des clerk, Diana, was most sympathetic to the case and allowed me a breakfast voucher. You need more employees such as her.
April 24, 2013
Rated 1.0 out of 5.0 by travman Hotel review
This was probably the experience I have had at a hotel in a long time. It started out bad and never improved. When I was looking for a hotel coming thru Indianoplis I found this one on line. I read what it had and thought this would be great for us. The problem was they failed to tell you that the hotel was under construction and that there was no resturant or bar open to get something to drink or eat. When we checked in the girl at the desk was on the phone and ignored us. Another employee had to come over to check us in.
It would have been nice to know these things before hand. The girl at the desk said we could get room service but that would take a while and we did want to wait.
With all the bad experiences we had there we would not recommend this hotel to anyone.
April 16, 2013
Rated 5.0 out of 5.0 by Joe1964 Very Comfortable Bed
The hotel is just completing their renovation. The room was very clean, and the bed was extremely comfortable (I assume because it was a new mattress). I'll definitely stay there again.
April 7, 2013
Rated 5.0 out of 5.0 by LMurray1 Great Hospitality
Janice the front desk Manager was exceptionally helpful in correcting a snafu with reservations. She went over and beyond normal customer service and made us feel very welcome. I feel this come naturally to theentire staff at this property and I highly recommend it for business or pleasure.
April 4, 2013
Rated 5.0 out of 5.0 by LMurray1 Great Hospitality
Patrice, the Front Desk Manager, was exceptionally friendly in making our stay both enjoyable and helped with a reservation snafu. She went out of her way and it was appreciated. We could easily tell that helping guests comes easy for her.
April 3, 2013
Rated 4.0 out of 5.0 by pam1023 under construction
When I booked the room nothing was said about being under construction.
No breakfast , NO restaurant. and only one entrance to come and go it was out of the way.
Long check in lines.
Usually don't have a problem will stay again. but would recommend you tell people when booking the hotel is under construction.
the staff I dealt with was very friendly
and I booked for 1 night and ended up staying 2 when asked at hotel for extra night they told me they were booked but I went online and was able to book extra night
March 29, 2013
Rated 4.0 out of 5.0 by pam1023 dis appointed
Everything was okay but when i booked they didn't tell me they were under construction. so the restaurant was closed.
there was only one door to go in and out of . kind of out of the way
March 29, 2013
Rated 5.0 out of 5.0 by spongebob13 Comfortable bed friendly service
Although we had a long wait for check in, the staff was very friendly. The that everyone in our family agreed on was how awesome the beds were. We were all able to get a good night rest because they were so comfortable.
March 25, 2013
Rated 3.0 out of 5.0 by mxer604 Not worth what I paid for a room.
Outside entrances from parking lots were not in service . Nothing like walking the whole way around the building in very cold winds to get in the only working entrance!. Hotel under renovation and was not guest friendly.
March 22, 2013
Rated 3.0 out of 5.0 by Tobe Hotel lobby is being remodeled
To my surprise the hotel lobby is being remodeled, and you check in the side entrance.. The restaurant bar is in a banquet room.. Would have like a better discount on the room rate, as I could have stayed someplace cheaper near by.. But very nice waiter bartender, excellent service and very friendly, must enjoy his job.. Complained in the am no free breakfast bar, but a $11 breakfast.. Waiter dropped the price to $5.95.. Must say a nice waiter once again.. Hotel manger seems to walk around and say hello.. So all and all it was a nice stay, nice pool and very quite still as the lobby is far from the rooms..
March 19, 2013
Rated 2.0 out of 5.0 by tyberius Staff was not trained
Construction was going on during my visit. There were times during the day when I didn't have a working phone or internet. Front desk when I checked in was not trained, and couldn't even find my reservation. When I went to check out the hotel owed me 75.00 in cash and lady took for ever to refund my money, she didn't know how and had to call someone to help. I unually enjoy staying at Holiday Inns that's why I am a priority member, but this stay was not very enjoyable. I will not recommend this hotel to anyone. I had to go to the front dest just to get my room cleaned, it should have been done before I returned home in the late afternoon. and no there was not a do not service sign on my door.
March 12, 2013
Rated 5.0 out of 5.0 by BigSteve A little out of the way, but worth the extra mile
At first we were a little concerned when we saw that the hotel was being remodeled. This usually means that we'll be uncomfortable due to all the mess. Not the case here at all! Not only were we able to totally relax, but the place was so clean! The staff was also very nice and went the extra mile for us when we asked for any little thing. My wife and I really enjoyed our stay and we'll be back!! We got a lot for our value!!!
March 9, 2013
Rated 5.0 out of 5.0 by da20drvr Great Stay again!
I have stayed here before and am heading back again. Great place, great service. Everyone is absolutely there to help you and the food is fantastic. For dinner I had the Teriaky Salmon.
March 3, 2013
Rated 4.0 out of 5.0 by Bulldogs12 Comfortable bed
Hotel has gone thru many changes over the last 4 years, but the end is near. Great Butler rate, easy highway access. Quiet. Staff great to work with. Good quality linen. We keep going back.
February 28, 2013
Rated 5.0 out of 5.0 by Missy0406 Fantastic Hotel, Staff and Location
I have been traveling to Carmel Indiana for 3 months and have stayed at the Holiday Inn Indianapolis Carmel everytime. The staff at this hotel is the best I have ever experienced in any hotel that I have stayed at. The hotel is very clean and has everything that I need. The fridge and microwaves are a huge plus for me since I stay for a couple of weeks at a time. The fitness center and pool are in a great location in the hotel and are very private. It is great to have a place to work out for free when I am not at home. The food in the Bar/Lounge for dinner is fantastic and they have a great variety on the menu. Breakfast is also really good and priced just right.
I would def recommend this hotel to anyone traveling to the Carmel Indiana area. The entire staff makes you feel right at home.
February 19, 2013
Rated 5.0 out of 5.0 by HenrykB Comfortable bed, refurbished room, helpful staff, good food
Located on the north side, very convenient to I-465, with many restaurants of all sorts nearby. An easy 20-minute (10 mile) drive to the state fairgrounds
The dining room is well-appointed, has excellent food, and an attentive staff.
Front desk people were eager to please.
Even the maintenance staff was cheerful, wishing us a 'good morning' and 'thanks for staying with Holiday Inn.'
February 17, 2013
Rated 4.0 out of 5.0 by SueRedXer Need work on exhaust fans in bathrooms.
The exhaust fan in the bathroom did not work. When showering the steam makes the room so stuffy. We stayed 2 nights. The second day we mentioned it to the front desk and the receptionist tried very hard to make things right. She knew we did not want to move all our stuff to another room at the late hour we came in, so she offered a key to the vacant room next door to use that shower. Unfortunately that bathroom also had a non-functioning exhaust fan also.
EVERYTHING else was wonderful. Room was clean, beds comfy, and furnishings beautiful.
February 15, 2013
Rated 5.0 out of 5.0 by Regular03 Excellent Place to Stay!
I have stayed at this Hotel for over three years and I keep returning due to the wonderful staff that takes the time to remember your name and make you feel welcomed everytime. The food is delicious and the rooms are very nice and have all been redecorated.
February 9, 2013
Rated 5.0 out of 5.0 by Vagabond4life You wont even know you're away from home!
This hotel provides full comfort and accessibility . With different styles of pillows to cater to your sleeping needs and a jacuzzi within close proximity to relax and still be close to you room, this hotel has it all. With close surrounding restaurants and things to do, you'll love your stay. Wine and dine downstairs and at the bar, or just pick up a snack near the lobby. There is always a reason to stay in if you desire!
February 4, 2013